Trenewydd Care Home

Ger Y Tarrell, Llanfaes, Brecon LD3 8DA

Trenewydd provides both day and residential care for older people as well as for those living with dementia. It also offers respite, convalescence and palliative care.

The purpose-built home works hard to create a welcoming and homely atmosphere, and residents can access any of the three lounges to share time with friends and family. In fine weather, residents can enjoy the lovely grounds, which include a sensory garden and patio area.

All the nutritionally balanced meals are freshly prepared by the home’s chef and cater for individual tastes and special diets. Tea and coffee is served mid-morning, as it is mid-afternoon accompanied by scrumptious homemade cake.

Regular trips to local places of interest are arranged and home-based activities include arts and crafts and visits from local entertainers. Every month a special event is organised to celebrate traditional days and events, from Burns Night to Christmas Day.

Group: Bupa Care Homes

Person in charge: Richard Shepherd (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 35

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Trenewydd Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 7.8 (maximum of 10) for Trenewydd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Trenewydd Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Trenewydd Care Home is calculated as follows: ( (24 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.143 Points relating to the number of positive Reviews for Trenewydd Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Trenewydd Care Home has a Review Score of 7.8 (7.800) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trenewydd Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trenewydd Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

On behalf of the family, I would like to sincerely thank the manager and his team for the devoted care that our mum received during the last 4 years of her life. All the staff were so caring, patient and kind and made mum feel so loved and secure.

I would also like to say a big Thank You to the kitchen staff for providing refreshments and occasional meals for the family. This was much appreciated especially during the last 2 weeks of mum’s life. We were all treated with the utmost respect, sensitivity and love.

Having spent so much time at Trenewydd during the past 4 years I consider staff and residents as my friends. I will continue visiting the residents especially the ones who have no local family. I hope also to occasionally volunteer with the home's activity officers and support the monthly church services.

I would highly recommend this home.

How likely would you be to recommend Trenewydd Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Trenewydd Care Home responded to this review on 08 Mar 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. It is the little things like a smile or a hug that makes all the difference and more like a family.

I am generally very satisfied with the standard of care which my mother is receiving but am unable to comment on whether it offers value for money as I have no direct experience of the service provided by other similar homes in relation to their cost.

How likely would you be to recommend Trenewydd Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Rose Pickering, Customer Service Administrator at Trenewydd Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother moved into the care home on Friday 16th of September 2016 and the transition from hospital to care has been made very easily due to the efficient and friendly manner of all the staff. In particular, the manager and the housekeeper.

How likely would you be to recommend Trenewydd Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Service Administrator at Trenewydd Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Trenewydd Care Home