Wylesfield Care Home

Lant Avenue, Llandrindod Wells LD1 5EH

Wylesfield works with the local community to provide day care for older people as well as those who require residential and dementia care. The home has ensured all carers have achieved the highest NVQ achievement rate in the care sector, which enables assistants to be able to offer expert care to each individual.

The home boasts a light and airy conservatory which leads to a garden area for residents to enjoy spending time with loved ones or watching the wildlife. Many bedrooms have en suite facilities and all have been decorated to a high standard.

The importance of a healthy and varied selection of meals is recognised by Wylesfield and the dedicated chef uses fresh ingredients every day to satisfy residents’ food preferences.

Every month at Wylesfield a special occasion is celebrated by residents and staff alike, whether festive celebrations at Christmas, or a Halloween themed evening in October.

Group: Bupa Care Homes

Person in charge: Jasmine Swancott (Interim Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 27

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Wylesfield Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.8 (maximum of 10) for Wylesfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Wylesfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Wylesfield Care Home is calculated as follows: ( (95 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wylesfield Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Wylesfield Care Home has a Review Score of 9.8 (9.817) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wylesfield Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wylesfield Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Volunteer
    2
  • Wife of Resident/Service User
    1

Having only been at the Care Home since September 2017 we feel that the staff are very approachable and willing to help in any way and are always courteous.
The Management are most efficient in their duties and of a pleasant disposition, they are always available whenever advice is sought. Great effort is made to provide the residents with a social life where possible and outings are frequently arranged thus enabling residents to enjoy new surroundings. Much consideration is given to the dietary requirements of the residents - to this, the staff reach a high standard of presentation.
My general feeling being that the residents are very happy and content in their surroundings. As Mother is approaching 102 years old we appreciate all the attention and care she is receiving.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Stephen Rondel, Customer Adviser at Wylesfield Care Home responded to this review on 25 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home and our staff.

A very friendly atmosphere as soon as you walk in. Very welcoming. Brilliant staff, nothing is too much trouble. Highly recommended.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

Stephen Rondel, Customer Adviser at Wylesfield Care Home responded to this review on 23 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience.

When I visit Dad he is always clean and is very happy. The staff are always very friendly and polite. Also, nothing is too much trouble if we have to ask for anything. The staff will always make time to talk to Dad and walk with him. We (the whole family) are extremely impressed with all the staff at Wylesfield.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Stephen Rondel, Customer Adviser at Wylesfield Care Home responded to this review on 23 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our staff and that they are always on hand should your family need anything.

My mother settled very well into her new home. She seems happy and always seems to be well looked after. Her individual needs are catered for. The home always has a positive, friendly, caring environment.

All queries and concerns I have identified have been dealt with well.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Jayne Duck, Customer Service Administrator at Wylesfield Care Home responded to this review on 20 Apr 2018:

Thank you for your review, it is wonderful to hear your mother is settling into the care home. I hope it gives you peace of mind knowing that any concerns you may have will be dealt with.

The staff are fantastic, nothing is too much. As I visit regularly, they inform me about Mum and any hospital appointments. They get her to interact with the other residents with the activities that are organised, or if they have arranged times out. She is kept clean and tidy. The hairdresser comes once a week, so all her needs are well cared for. I can't thank them enough for looking after Mum so well.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Service Administrator at Wylesfield Care Home responded to this review on 20 Apr 2018:

Than you for your review. It is so nice to hear that your mum is enjoying the different activities and interacting with the other residents. It must give you peace of mind knowing that you are kept informed of everything.

Very caring and friendly staff. A homely environment, warm, safe and comfortable.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

Natalie Krisman, Customer Service Adviser at Wylesfield Care Home responded to this review on 18 Apr 2018:

Thanks for sharing this and I'm glad to hear you've had a positive experience with our home.

I visit a friend in Wylesfield and she is always contented. The food is good and the staff very friendly and helpful.

How likely would you be to recommend Wylesfield Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Natalie Krisman, Customer Service Adviser at Wylesfield Care Home responded to this review on 18 Apr 2018:

I'm really happy to hear that your friend is happy and comfortable at Wylesfield. Thank you for your review.

I'd give Wylesfield 10/10 for care. There is always someone around if you need them. Always with a smiling face and good humour. Staff are all very approachable and let you know what's happening with your relative. Very good team leaders and management, so everyone follows on the good work. Laundry is always done nicely. Food first class and cleanliness in the home. I visit daily. Activities are very good.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Natalie Krisman, Customer Service Adviser at Wylesfield Care Home responded to this review on 18 Apr 2018:

Thank you for your review and I'm so pleased to hear that you have had a positive experience with our home. We are really proud of all our staff and the lengths they go for our residents and their families.

My room and view and facilities are excellent but not all are as good. Not enough rooms have their own lavatory/ little bathroom.
It's very good but necessarily costly because I/we have had the means.
My biggest problems are boredom/lack of compatible company but staff are excellent. Although I have been here 9 years 3 months, I could have postponed coming here but no useful accommodation was available at the time.

How likely would you be to recommend Wylesfield Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Wylesfield Care Home responded to this review on 19 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My dad has recently moved into Wylesfield Care Home and what a positive experience it has been not just for my dad, but for us as a family. I am grateful for the peace of mind the manager and her team have given us. The entire team domestics, carers, managers are exceptional and their kindness genuine and humour and dedication to their work has made an impression on me that I will not forget. How much I appreciate them thank you so much.

How likely would you be to recommend Wylesfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Tom Meyer, Customer Service Administrator at Wylesfield Care Home responded to this review on 20 Mar 2017:

We are thankful for your review and happy to hear your dad is well looked after and you have peace of mind. We're always glad to hear positive reviews of the staff in our homes.

Submit a Review for Wylesfield Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes Wales 2016

Recipient: Wylesfield Care Home

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wylesfield Care Home