St Margaret's and Buccleuch Care Centres

Myreslaw Green, Hawick TD9 0JB

St Margaret's and Buccleuch Care Centres, Hawick, Scottish Borders
St Margaret's and Buccleuch Care Centres, Hawick, Scottish Borders
St Margaret's and Buccleuch Care Centres, Hawick, Scottish Borders

St Margaret's and Buccleuch Care Centre, within walking distance of a high street, is a residential care home for older people.

Originally built as a Dominican Convent in the early 1900s, the house has been developed as a care home with 18 single bedrooms with en-suite facilities.

Highly-skilled and caring staff ensure the safety and dignity of residents, whatever their individual needs.

Residents are free to continue existing hobbies or joining in with the regular activities and entertainment at the home.

Buccleuch is on the same site as the nearby St Margaret’s Nursing Home.
St.Margarets Care Centre. St Margaret’s Nursing home in Hawick is walking distance of the town centre.

The home’s 30 rooms all have en-suite bathroom facilities.

Regular visitors include musicians and entertainers but there are also dedicated lounges for residents to enjoy peace and quiet.

The cooks serve residents nutritional meals and understand that a good, hearty, healthy meal with fresh ingredients plays a vital part in maintaining the health and wellbeing of residents.

Group: St Philips Care Group

Person in charge: Shona McHutchison (Care Centre Manager)

Local Authority / Social Services: Scottish Borders Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on St Margaret's and Buccleuch Care Centres: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 St Margaret's and Buccleuch Care Centres has a Review Score of 7.9 (7.894)

The Review Score of 7.9 (maximum of 10) for St Margaret's and Buccleuch Care Centres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for St Margaret's and Buccleuch Care Centres in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.455 for St Margaret's and Buccleuch Care Centres is calculated as follows: ( (17 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 33 Ratings = 4.455

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.439 Points relating to the number of positive Reviews for St Margaret's and Buccleuch Care Centres is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.6 Target = 0.189

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Margaret's and Buccleuch Care Centres?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Margaret's and Buccleuch Care Centres

  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1

Old building but warm and welcoming. Both manager/deputy manager are on the ball when I visit unannounced. Staff very friendly and caring. Mum says the staff are really nice and the food is good (she has put on weight).

How likely would you be to recommend St Margaret's and Buccleuch Care Centres? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Just like to thank all staff who care for my aunt. Just been to visit as we try to once a month as we love 180-200 miles away. I was pleased to see how well she is mixing with staff and residents who were all very friendly. I would like to thank all members of staff who answer the phone when I ring at least once a week and pass it on to my aunt, it is much appreciated by us both.
Thanks to you all for caring.

How likely would you be to recommend St Margaret's and Buccleuch Care Centres? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

This is from the bottom of my heart. My father has been a resident for 8 months and your staff are Angles who love their jobs and care for families and over the last 70 hrs of my dads life these guys have been my backbone and nothing was a problem. One comment was "we have looked after your dad, now it's time for us to look after you". My dad's short time with you guys was easing and always knowing he was not on his own and looking after my mum when she was down when visiting my dad. People who live in glass houses should not throw stones. When I was down your staff lifted me up, eased the pain, never feel lonely because your staff will never leave someone on their own when needing love. I have seen shift change after shift change and coming saying good byes and then next day the heart still beats and you guys rally round with your big hearts.
I LOVE YOU GUYS TO THE MOON AND BACK THANKS XXX
I have to come back after answering questions below
Value for money I say yes but staff are worth more x

How likely would you be to recommend St Margaret's and Buccleuch Care Centres? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

February 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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