Charnwood Lodge

10/18 Annan Road, Dumfries DG1 3AD
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8.9 23 Reviews
  • Charnwood Lodge, Dumfries
Charnwood Lodge is a warm, welcoming and friendly residential care home which provides care and support for up to 68 older people and people living with dementia.

With highly trained, caring staff, specialist facilities and a desire to promote happy, active and fulfilled lives, staff provide the highest standards of support.

The home is split into six small group living areas or "households", across two floors, which are accessible via passenger lift and stairs.

Each named household has 10 bedrooms, all of which have en-suite toilet and sink facilities. Communal lounges and dining/kitchen areas are available throughout the home. There is also a large reception area which provides space for visitors and activities to take place.

Charnwood Lodge has a highly trained, dedicated, caring team of staff who promote happy, active and fulfilled lives, providing the highest standards of care and support.

Charnwood believes in promoting independence, dignity, and quality of life for every individual under their care. With a person-centred approach, they tailor services to meet the unique needs and preferences of each resident, empowering them to live life to the fullest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices exclude therapeutic activities such as hairdressing and chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Todd (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Parking

  • Free on site parking is available to visitors.

Charnwood Lodge Reviews (23)

8.9

Charnwood Lodge has a Review Score of 8.9 (8.902) out of 10, based on 9 reviews in the last 2 years.
Over all time Charnwood Lodge has 23 reviews.

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Review from A M (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find staff in general very approachable and hardworking, however, low staffing has impacted on care provision with lots of minor matters like clothes going missing, table tops unwashed, poor stimulation of residents and poor care of belongings and individual needs as a result. The garden is a mess,
residents rarely get out to use it and as far as I'm aware there have been no recent trips out. My father is Compo Mentos but immobile and at times has no appropriate stimulation or company, mixing only with those who unfortunately, are suffering from dementia. Poor staffing levels & care of facilities = poor care.
Reply from Georgea Buckle, Operations Executive at Charnwood Lodge

Thank you for your feedback. We're pleased you find our staff approachable and hardworking. While staffing has been a challenge, care has always remained our top priority.We've recently recruited a second activity coordinator to help improve the social engagement and stimulation for all residents. We're also addressing concerns around personal belongings, cleanliness, and garden use as part of our ongoing improvements.We appreciate your comments and are committed to making positive changes.

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Review from Eric Gordon A (Husband of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who suffers from Alzheimer's Disease has been resident in Charnwood Lodge for some five and a half years. In that time, she has received exemplary treatment from all the staff and she is always happy and contented. She is well fed, and always well dressed and kept neat and tidy with a weekly
visit to the hairdresser on site. I visit her regularly and I cannot fault the management and staff who make me feel welcome and keep me fully informed of her health and condition.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your kind and thoughtful review. We are truly honoured that your wife has been with us at Charnwood Lodge for the past five and a half years, and we're so pleased to hear that she has received exemplary care. It's wonderful to know that she is happy. We greatly appreciate your trust in our management and staff, and we're grateful that you feel welcome and fully informed during your visits. Your feedback means a great deal to us, and we'll continue to provide the highest standard of care for your wife and all our residents.

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Review from G C (Wife of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been excellent and kind in supporting my husband.
Staff worked very hard at the Christmas party and it was an enjoyable day.
I can't thank everyone enough.
My husband has been there for 8 months and there has been no concerns, any worries were dealt with quickly.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your kind words. We're thrilled to hear that the staff have been excellent and kind in supporting your husband. It's wonderful to know that the Christmas party was an enjoyable day and that our team's hard work made it a special experience for everyone. We truly appreciate your feedback and are grateful for the opportunity to care for your husband. We look forward to continuing to provide the best care and support.

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Review from I G (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only praise the staff at Charnwood for the care and attention my mother has received since becoming a resident in their care. It does appear at times that staffing levels are not what they should be but they work hard to provide a good standard of care at all times. I am aware that recruitment
is an issue in most care homes.
Attended the Christmas party which was a great success enjoyed by residents, families, friends and staff alike. Thank you for all the hard work that made it a memorable afternoon. Keep up the good work!
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your thoughtful review. We truly appreciate your kind words about the care and attention your mother has received. While we understand that staffing levels can sometimes be challenging, we are grateful for your recognition of the hard work our team puts in to ensure a high standard of care at all times. We're also glad to hear that the Christmas party was a great success and enjoyed by everyone involved. Your support and understanding mean a lot to us, and we will continue to work hard to provide the best care and experiences for all our residents. Thank you again for your appreciation and encouragement!

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Review from Amanda L (Daughter-in-law of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my partner had a brill time with my mother in law and rest of residents and staff at their Christmas party. There was plenty of singing and dancing and we were made very welcome, was great atmosphere and plenty of laughing. The person singing was excellent and so was Santa.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you so much for your wonderful review! We're so happy to hear that you and your partner, along with your mother-in-law and the rest of the residents, had such a fantastic time at our Christmas party. It's great to know that the singing, dancing, and overall atmosphere made everyone feel welcome and brought so much joy. We're especially glad that you enjoyed the performance and Santa's visit! Your kind words mean a lot to us, and we look forward to welcoming you all back for more fun and laughter in the future.

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Review from C H (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Charnwood lodge for 5/6 years now and continues to be well looked after. Staff are always pleasant and welcoming when I visit and keep me informed of what mum has been getting up to.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for taking the time to share your feedback. We're so glad to hear that your mum has been receiving such great care at Charnwood Lodge over the past few years. It's wonderful to know that our staff have consistently made you feel welcome during your visits and that they keep you well-informed about your mum's activities. Your kind words mean a lot to us, and we're grateful for the trust you've placed in us to care for your mum. We look forward to continuing to support her and your family.

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Review from C H (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
With so many problems recruiting in care homes, Charnwood Lodge is no different. However, staff (from local management to auxiliary support) work hard to ensure residents receive excellent care.
This year's Christmas party was a highlight and many staff who could have been off were there to support
residents to enjoy themselves. Great afternoon of singing and dancing and every resident was made to feel special. Also good to see so many family and friends of residents in attendance and hopefully lots of money raised to enable the purchase of the specialist tablet for residents.
Thanks to all involved in making the party such a success. Mum had a great day!
Overall, very happy with the care given (and staff, who really go an extra mile) but feel that owners of Charnwood Lodge need to ensure the premises and facilities are brought up to a satisfactory level as commented on in the last Care Inspectorate report. Additional recruitment would allow staff to spend more quality time with residents.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for the kind review. I'm really pleased that your experience at the home is so positive, recognising the hard work of the team at the home. We will pass your feedback onto the team at the home.

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Review from G W (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives is excellent, the staff in her unit go above and beyond, they treat the residents like their own family. They are so welcoming when we visit, we could not ask for more.
The management keep you well informed with what is going on and call for medical assistance if or when
it is required.
They all take away so much worry for the family.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for such a lovely review. I'm really pleased that your mother is receiving excellent care at Charnwood - we will share this with the team at the home.

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Review from L W (Daughter of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is relatively new to the home but the care and assistance in helping him settle in has been a great support to my dad and the rest of the family.
He does not communicate well but all the carers are very patient and seem to have sussed him out really well, his face lights up when they come and
talk to him.
Reply from Phil Benson, Executive Director of Operations at Charnwood Lodge

Thank you for the lovely review - its great to hear your welcome to the home has been great! We will pass this on to the team at the home.

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Review from I W (Sister-in-law of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has Parkinson's disease and dementia. Unfortunately, my sister-in-law fell at home and fractured her femur in December 2021. Her dementia and paranoia deteriorated rapidly and she was unable to return to her home. She now resides in the E.M.U where she is safe, very well cared for and
now settling in her new home. Staff are extremely supportive of her and myself.
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Review from D C (Partner of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been living in Charnwood Lodge for the last 8 months and settled in no problem at all. Now being able to get in to see her it is lovely to see her so comfortable in her own room and how happy she seems. The staff are very helpful and assist me with any questions I may have.
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Review from Lorna N (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum (aged 91+) moved into Charnwood Lodge following a hospital stay in June 2020, I have been very pleased with the care she has received. When my mum first moved in (during Covid), the staff (office and carers) have been tremendous to myself and my family! I have complete and utter trust in
them and their caring abilities. My mum sufferers from urine infections on a regular basis, and the carers never fail to inform me. I can rest easy knowing that my mum's welfare is in the best of hands! Thank you all.
Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Charnwood Lodge

Thank you for taking the time to complete a review. I will pass on your lovely comments to all the team.

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Review from Heather C (Niece of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stay in hospital, the only option for my uncle was a care home and there was no question about where I wanted and that was Charnwood Lodge. Obviously, at this current time, we are unable to enter the building but I have been in at previous events and can only say that the welcome and atmosphere
is excellent. The staff are so attentive and caring. I have recently joined the Facebook group and that is such a fantastic platform for us as families to see how happy and active our loved ones are. It is also great that they have tablets and ipads that you can FaceTime and video call on. The home has been through such a torrid time recently and yet they all have a smile on their face and a spring in their step. Proud to have my uncle in here.
Reply from Lynn Billingham, Sales, Marketing and Customer Services Manager at Charnwood Lodge

Thank you for taking the time to submit a review and your lovely comment which I will pass on to the home.

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Review from G C (Sister of Resident) assisted by family/friend published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother and mother-in-law were looked after very well at Charnwood Lodge. I now have my sister here and again she is cared for very well. She is treated with respect and the staff show a lot of caring towards the residents in their care.
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Review from George K (Husband of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Charnwood Lodge since March last year (2019).
I and my family feel we were lucky to get my wife a place here. The place is well run and has a good standard of staff. The place keeps a high standard of cleanliness. The variety of food is good and all the rooms are cleaned daily.
The staff are very approachable and are very patient with the residents.
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Review from L R (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to live in the EMI unit at Charnwood last October. Despite his dementia, he has retained his pleasant personality and sense of humour. He is also quite physically fit. As a senior nurse, I had certain expectations of the care provision required and I am delighted to say Charnwood has
met that expectation with ease and in a lovely, caring, personal way. He is cared for in a calm, but fun environment and is so settled. The level of care he receives is exceptional and as a family, we feel so fortunate to have this wonderful facility for his care in the latter years of his life.
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Review from G S (Wife of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is such an excellent place. Residents are treated with love and care. Standards are very high. Staff just wonderful - patient and caring, very helpful to relatives too.
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Review from John C (Son of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was resident in the Wallace Grove wing of Charnwood Lodge Care Home recently, for nearly a year.
From the day he arrived, from Midpark Hospital, until he died, he was treated with respect, care, patience and kindness.
The staff were able to build a relationship with Dad, learning about his
background, and understanding his likes and dislikes in an ongoing rapport, in spite of his dementia and the resulting communication difficulties. They learned about and encouraged his love of books, newspapers, classical music and caramel wafers! The staff communicated extremely well with the family and Mum was always made to feel welcome, and part of the “family” in Wallace Grove.
We appreciate the many demands on staff in a dementia care home, with many residents with differing needs and abilities. It is constantly challenging, and yet at no point did we ever feel any irritation, impatience or frustration, however mild, directed at Dad, or any other resident.
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Review from N O (Daughter of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like my mum has settled well at Charnwood Lodge having been at another care home and really disliked it and was very unsettled. The staff have got to know mum and she gets on well with most of the staff.
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Review from Alison B (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facility is clean, fresh and beautifully bright - more like home than a residential care home.
I have nothing but praise for the staff.
They are forward-thinking - involving residents in projects, visits to schools and keeping them active both in body and mind.
Wonderful care for my mum.
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Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Charnwood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.514 for Charnwood Lodge is calculated as follows: ( (73 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 107 Ratings = 4.514
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.388 Points relating to the number of positive Reviews for Charnwood Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 8 Positive Reviews ÷ 13.6 = 0.588
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Apr 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have a vacancy available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Charnwood Lodge

What types of Care is Charnwood Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charnwood Lodge have?

There are 68 Single Rooms.

What are the Facilities & Services at Charnwood Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Lodge to the centre of Dumfries?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charnwood Lodge to verify any information. View our terms and conditions. Charnwood Lodge has an Enhanced Service - more info.