
Balnacarron is a happy home and is on the side of residents and familiesL G(Son of Resident/Service User)



Balnacarron is a happy home and is on the side of residents and familiesL G(Son of Resident/Service User)



At Balnacarron Care Home, located in the beautiful town of St Andrews, the team provide personalised residential and residential dementia care to older people.
Balnacarron boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor to the home....
Care Provided by Balnacarron Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Balnacarron Care Home for full pricing details and T&Cs.
Contact Balnacarron Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Olga Jankovska (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (19)
Balnacarron Care Home Reviews (58)
Balnacarron Care Home has a Review Score of 9.8 (9.751) out of 10, based on 12 reviews in the last 2 years.
Over all time Balnacarron Care Home has 58 reviews.
As for the staff? Never short, never impatient. They let her know she mattered...always. When she died, warm, comfortable, cared for every five minutes - staff who committed to making her end pain-free, "Classic FM" softly in the background - it could not have been better as she slipped away.
Room recently decorated, really lovely.
My mother really enjoyed having a bath and the member of staff who helped her as a delight.
Care staff excellent, room tired, no mirror, cold on arrival but staff went out of their way to resolve issues.
Thank you for your lovely comments regarding the Care Staff at Balnacarron Care Home, at HC-One we continually strive to provide the kindest care to all our Residents. I would like to sincerely apologise that on this occasion your experience was not to the high standards we expect, however, I am...
I have only praise the way my husband is cared for. I feel the facilities could be improved with more toilets on the ground floor level, also much bigger signs and more clearly marked as all the doors are cream, bright colour for the toilet doors eg bright yellow would be more helpful for the residents to distinguish them. I also noticed the residents' medication comes from a Pharmacy in another town, this causes a delay in the medication arriving or perhaps this should be addressed to us in St Andrews.
Thank you for your positive feedback about the care at Balnacarron. When we do refurbishment we will be including improved signage and use of colour to assist residents to find their way. We do try to prevent any delays in medicines being delivered but would like to apologise if you have found this to be an issue.
On behalf of my sisters and I, we would like to thank the staff at Balnacarron for the excellent care and support you have given to our mother. She has definitely benefited from her time with you. Thank you all so much.
My wife was cared for with the greatest care. I will forever be in debt to Balnacarron staff for all their help.
The home has a very warm and caring environment and the staff are kind and caring at all times.
I would have no hesitation in recommending this home to anyone thinking of moving there.
Lovely room. All the staff very obliging.
They were perfect in every way. The staff were brilliant and the manager.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Staff seem to be genuinely fond of him. From a relatives point of view, Balnacarron Care Home has given me peace of mind knowing that dad is content, happy and well cared for.
Thank you for your review. It is lovely to know that your dad has settled and is enjoying what is on offer at the home and that you have peace of mind knowing that he is cared for.
Staff work tirelessly to provide a true home for the residents even when under pressure because staffing may be less than ideal.
They always try to accommodate the needs and wishes of residents and relatives.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
They are very attentive to my mother's interests and ensure that her meals are organised to enable her to attend church.
My mother has thrived in the home.
Thank you for your review. So glad to hear that all of your Mums needs and interests are looked after so that she can do the things that she enjoys when she wants to.
The care was excellent and the freedom to access the garden at will was a major aspect of her contentment.
Food was also good and the general feeling of care and cheerfulness amongst staff were the principle supports that contributed to her improvement.
The home is well kept and very well run. My mother has now just returned to the home from her East Kilbride permanent home and she will now reside here for her permanent care.
Thank you for your review. It is good to hear that your Mum's health improved while she had her short stay with us and I'm sure that she will make lots of new friends now that she is staying with us.
Carers generally very helpful, laundry operators very good. Housekeeping is generally good but very poor entertainment programme. Food is generally very poor - no fresh vegetables and most items seem to be cheapest possible with no use of local items, such as fish, vegetables etc. Considering £1,700 per week for wife and self in one room, this appears to be extortionate.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
My father has been a resident at Balnacarron Care Home for over 2 months. He is physically fit but has dementia. I am impressed by the ability of the staff to adapt to each resident's care requirements. The staff are well trained with a very good understanding of dementia care. My dad is always clean, tidy, safe, happy and treated with dignity. There are many things the home is doing extremely well but the key things are having a very caring and professional attitude and always having the time to talk.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Very good food, very kind staff and helpful. Feeling the loss of independence most strongly.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I have only been a resident in this home for about 4 weeks and so far I have found the staff very hard working and caring and the food very good.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 04 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Very Good
(5)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 23 Dec 2025
On Friday 19th December 2025, Wendy Chamberlain, MP for North East Fife, visited HC-One Scotland’s Balnacarron Care Home in St Andrews, Fife to recognise the home’s commitment to exceptional care...
- 13 Oct 2025
Residents and colleagues at HC-One Scotland’s Balnacarron Care Home, in St Andrews, Fife, were delighted to welcome two special visitors on Monday 6th October, when Wendy Chamberlain, MP for North...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Balnacarron Care Home.
Accreditations
There are no accreditations posted yet for Balnacarron Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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