Balnacarron Care Home

As for the staff? Never short, never impatient. They let her know she mattered...always. When she died, warm, comfortable, cared for every five minutes - staff who committed to making her end pain-free, "Classic FM" softly in the background - it could not have been better as she slipped away.

Room recently decorated, really lovely.

My mother really enjoyed having a bath and the member of staff who helped her as a delight.

Care staff excellent, room tired, no mirror, cold on arrival but staff went out of their way to resolve issues.

I have only praise the way my husband is cared for. I feel the facilities could be improved with more toilets on the ground floor level, also much bigger signs and more clearly marked as all the doors are cream, bright colour for the toilet doors eg bright yellow would be more helpful for the residents to distinguish them. I also noticed the residents' medication comes from a Pharmacy in another town, this causes a delay in the medication arriving or perhaps this should be addressed to us in St Andrews.

On behalf of my sisters and I, we would like to thank the staff at Balnacarron for the excellent care and support you have given to our mother. She has definitely benefited from her time with you. Thank you all so much.

My wife was cared for with the greatest care. I will forever be in debt to Balnacarron staff for all their help.

I would have no hesitation in recommending this home to anyone thinking of moving there.

Lovely room. All the staff very obliging.

They were perfect in every way. The staff were brilliant and the manager.

Staff seem to be genuinely fond of him. From a relatives point of view, Balnacarron Care Home has given me peace of mind knowing that dad is content, happy and well cared for.

They always try to accommodate the needs and wishes of residents and relatives.

My mother has thrived in the home.

The home is well kept and very well run. My mother has now just returned to the home from her East Kilbride permanent home and she will now reside here for her permanent care.

Carers generally very helpful, laundry operators very good. Housekeeping is generally good but very poor entertainment programme. Food is generally very poor - no fresh vegetables and most items seem to be cheapest possible with no use of local items, such as fish, vegetables etc. Considering £1,700 per week for wife and self in one room, this appears to be extortionate.

My father has been a resident at Balnacarron Care Home for over 2 months. He is physically fit but has dementia. I am impressed by the ability of the staff to adapt to each resident's care requirements. The staff are well trained with a very good understanding of dementia care. My dad is always clean, tidy, safe, happy and treated with dignity. There are many things the home is doing extremely well but the key things are having a very caring and professional attitude and always having the time to talk.

Very good food, very kind staff and helpful. Feeling the loss of independence most strongly.

I have only been a resident in this home for about 4 weeks and so far I have found the staff very hard working and caring and the food very good.