Balnacarron Care Home, St Andrews, Fife
Balnacarron Care Home, St Andrews, Fife
Balnacarron Care Home, St Andrews, Fife

Balnacarron Care Home employs a team of highly qualified and experienced staff who strive to provide a high standard of dementia residential, respite and residential care, as well as care for those living with Parkinson’s disease.

A former grand, private Manor house, situated within an idyllic location close to Lade Braes, the home has been tastefully refurbished to provide excellent accommodation offering scenic views of the surrounding countryside. Most bedroom facilities include an ensuite bathroom, a 24 hour call system and garden views, while some provide direct access to the gardens.

Nutritious and tasty menus that can be tailored to personal tastes and preferences, are freshly prepared by the onsite catering team. The meals are prepared using only fresh produce and friends and relatives are always welcome to join residents for a meal. Residents can also enjoy a late night snack from the homes Nite Bite menu.

Many activities are organised on a daily basis, with clubs and groups for activities such as knitting and gardening, and the home also provides a variety of events and days out for residents to enjoy.

Group: Bupa Care Homes

Person in charge: Elaine Onyiuke (Home Manager)

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 34

Shared Rooms: 1

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Balnacarron Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Balnacarron Care Home has a Review Score of 9.4 (9.424)

The Review Score of 9.4 (maximum of 10) for Balnacarron Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Balnacarron Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.424 for Balnacarron Care Home is calculated as follows: ( (78 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 132 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Balnacarron Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balnacarron Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balnacarron Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2

They were perfect in every way. The staff were brilliant and the manager.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Balnacarron Care Home responded to this review on 05 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Balnacarron Care Home has a warm and welcoming atmosphere. Staff at all levels interact very well with the residents and seem to recognise individual personalities among the residents. Dad has settled in extremely well, he is happy, enjoys the meals and snacks and likes the entertainments and activities.
Staff seem to be genuinely fond of him. From a relatives point of view, Balnacarron Care Home has given me peace of mind knowing that dad is content, happy and well cared for.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Balnacarron Care Home responded to this review on 31 Aug 2017:

Thank you for your review. It is lovely to know that your dad has settled and is enjoying what is on offer at the home and that you have peace of mind knowing that he is cared for.

A very caring environment in this home.
Staff work tirelessly to provide a true home for the residents even when under pressure because staffing may be less than ideal.
They always try to accommodate the needs and wishes of residents and relatives.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Balnacarron Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Balnacarron has looked after my mother for 3 years and throughout that period has consistently demonstrated the highest standard of care. The staff are delightful and create a real homely atmosphere.
They are very attentive to my mother's interests and ensure that her meals are organised to enable her to attend church.
My mother has thrived in the home.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Balnacarron Care Home responded to this review on 26 Jun 2017:

Thank you for your review. So glad to hear that all of your Mums needs and interests are looked after so that she can do the things that she enjoys when she wants to.

Mum had respite care for 3 weeks last September. She stayed in a garden room on the ground floor and her health improved significantly during this stay.
The care was excellent and the freedom to access the garden at will was a major aspect of her contentment.
Food was also good and the general feeling of care and cheerfulness amongst staff were the principle supports that contributed to her improvement.
The home is well kept and very well run. My mother has now just returned to the home from her East Kilbride permanent home and she will now reside here for her permanent care.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Balnacarron Care Home responded to this review on 15 Jun 2017:

Thank you for your review. It is good to hear that your Mum's health improved while she had her short stay with us and I'm sure that she will make lots of new friends now that she is staying with us.

Carers generally very helpful, laundry operators very good. Housekeeping is generally good but very poor entertainment programme. Food is generally very poor - no fresh vegetables and most items seem to be cheapest possible with no use of local items, such as fish, vegetables etc. Considering £1,700 per week for wife and self in one room, this appears to be extortionate.

How likely would you be to recommend Balnacarron Care Home? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Emily Wilson, Customer Service Administrator at Balnacarron Care Home responded to this review on 15 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

The care is excellent, everyone is friendly and the team really seem interested in their clients. However, my parents are sad that the food is not local and having been promised 'fresh vegetables' in the brochure, frozen veg is the norm. There seems to have been 'a job lot' on frozen sprouts. It is sad that after a lifetime of eating fresh produce, good fresh fish, fresh veg, they have to finish their lives with cheap alternatives.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Balnacarron Care Home responded to this review on 03 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

My father has been a resident at Balnacarron Care Home for over 2 months. He is physically fit but has dementia. I am impressed by the ability of the staff to adapt to each resident's care requirements. The staff are well trained with a very good understanding of dementia care. My dad is always clean, tidy, safe, happy and treated with dignity. There are many things the home is doing extremely well but the key things are having a very caring and professional attitude and always having the time to talk.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer servicies administrator at Balnacarron Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very good food, very kind staff and helpful. Feeling the loss of independence most strongly.

How likely would you be to recommend Balnacarron Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Balnacarron Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have only been a resident in this home for about 4 weeks and so far I have found the staff very hard working and caring and the food very good.

How likely would you be to recommend Balnacarron Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Balnacarron Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

Since my wife has been living in this care home I have had the feeling of complete confidence. I am also so pleased with all the staff here, they are absolutely wonderful people. It is a lovely experience on every visit. My son was up from England this past weekend with his family and was most impressed. I am personally so relaxed now my wife is getting proper professional care here.

How likely would you be to recommend Balnacarron Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Balnacarron Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Balnacarron Care Home