Balnacarron Care Home

116 Hepburn Gardens, St Andrews KY16 9LT
Review Us
9.9 57 Reviews
  • Balnacarron Care Home, St Andrews
At Balnacarron Care Home, located in the beautiful town of St Andrews, the team provide personalised residential and residential dementia care to older people.

Balnacarron boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor to the home.

Meanwhile, the professional care team at Balnacarron take the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the St Andrews community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

With a focus on kind and sensitive care, each member of the team at Balnacarron Care Home is on hand to offer all the support that residents need. From settling in to finding their feet, they apply their experience and compassion to ensure the home is a genuinely happy place to live for each and every person.

Show Balnacarron Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1196
  • Self-Funded Residential Dementia Care: from £1196
  • RESPITE Self-Funded Residential Care: from £1315
  • RESPITE Self-Funded Residential Dementia Care: from £1315

These prices are only a guideline, please contact Balnacarron Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Olga Jankovska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)

Balnacarron Care Home Reviews (57)

Total of 57, showing 21-40
9.9

Balnacarron Care Home has a Review Score of 9.9 (9.897) out of 10, based on 17 reviews in the last 2 years. Over all time Balnacarron Care Home has 57 reviews.

Overall Experience

  • 45
  • 9
  • 3
  • 0
  • 0

Date Published

57
6
8
17
40

Review from J L (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe environment for patients with heart and dementia problems. Kindly staff, always making one feel they have all the time in the world for you even though they are very busy. Good, regular meals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas Y (Friend of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff friendly and helpful.
Have been very obliging at catering requests.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Son of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Balnacarron since August 2020 - she was admitted during lockdown and the first year of her residence was tough with limited visiting and additional pressures on the staff and residents. The overall service then was very good, but not excellent, and the home faced issues
trying to get a permanent manager in place.
Since the appointment of the new Home Manager at the beginning of this year the home has moved into the 'excellent' bracket. The Manager leads from the front and is highly organised, which has given the staff a boost, and reassurance to the residents.
The Activities Coordinator should also be mentioned - she gives her role 110% and brings the light of happiness into tired eyes, as she encourages residents to actively participate in events and activities.
Balnacarron is a happy home and is on the side of residents and families when dealing with the enhanced bureaucracy that has resulted from the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five months. I have found all the staff to be caring and supportive to mum and to me as her health has deteriorated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way you are made to feel is so welcoming and friendly. The care they get is outstanding and always spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to review as I have not been inside since March. However, my father seems very well cared for and the staff understands his needs. Any concern has been passed on to me and the doctor has been called for with any health concerns. I feel the home has been very proactive in keeping COVID at bay
and am very appreciative of that. Unfortunately, the entertainment officer has been absent since the start of lockdown, but there is now a new one and things are happening again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Husband of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my wife settled and I think quite happy and more chatty than I have experienced in the past few months. She seemed quite content in herself and able to talk a little about the past.
I have appreciated being able to visit indoors as my wife did not cope with being outside in the garden. Staff
were very caring and considerate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mu has just been in Balnacarron for three weeks and is now at the end of life stage. The management and all staff are excellent. Nothing is too much bother, in attendance at all times making Mum as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise R (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is very comfortable. Very friendly. Nice staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Balnacarron Care Home for around six weeks and I think she is settling in well. This is due to the friendly and efficient staff and management team who work there. The very pleasant surroundings and the lovely, cheery atmosphere. My mother is enjoying the nutritious meals, excellent
care and attention and she has a comfortable room, kept bright and clean. She is enjoying the games entertainment especially the music. Well done and thank you to all Balnacarron staff and management!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in Law stayed in the Balnacarron for almost 2 1/2 years. He settled in immediately thanks to the homely and welcoming atmosphere provided by all of the staff. He had a quirky sense of humour and was always ready with a response to the banter with the staff. When his health deteriorated, and
it became clear that he would not recover, staff could not have done more to support both him and us, his family. The Balnacarron became part of his family too and he was cared for with fondness. Humour and a lot of heart, going above and beyond for his comfort. They are a truly wonderful and committed team and it was a privilege to have them care for my Father in Law to his final breath. Wonderful people. Forever grateful!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis A (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly so Mum is well looked after and we have no worries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people, very helpful, lots of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Wife of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, very nice staff, would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas W (Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert L (Cousin of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only describe my experience in relation to my cousin.


He seems settled and reasonably happy and cared for.


The home looks clean and well maintained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frederick C (Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent attention, staff, facilities and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas S (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent nearly a year in this home and was looked after exceptionally well. The staff treated him with great respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert L (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't find fault with staff or facilities, everything is satisfactory. I wouldn't think twice about recommending it to anyone else. Good management and team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris L (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just died in Balnacarron. When she went in almost three years ago we thought she had only a few months left. The love and the care shown to her allowed her not only to live for another 3 years but to enjoy so much of it, making friends, joining in activities, never feeling uncomfortable
and always feeling she could turn to ask someone if she needed help. Rather than ending her life, Balnacarron gave her a quality of life to enjoy the last bit to the full.
As for the staff? Never short, never impatient. They let her know she mattered...always. When she died, warm, comfortable, cared for every five minutes - staff who committed to making her end pain-free, "Classic FM" softly in the background - it could not have been better as she slipped away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Balnacarron Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Balnacarron Care Home is calculated as follows: ( (182 Excellents x 5) + (21 Goods x 4) ) ÷ 203 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balnacarron Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 14 Mar 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Balnacarron Care Home to verify any information. View our terms and conditions. Balnacarron Care Home has an Enhanced Service - more info.