North Merchiston Care Home

34 Watson Crescent, Edinburgh EH11 1HF
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19 Reviews
  • North Merchiston Care Home, Edinburgh
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kristeen Quigley (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)
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North Merchiston Care Home Reviews (19)

Over all time North Merchiston Care Home has 19 reviews.

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Total of 19, showing 1-19
Review from E C (Wife of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been happy and reassured with the care received. I am kept fully updated on care and treatments given.
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Review from Sheila R (Wife of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in North Merchiston now for a few months! Have found the staff and doctors very helpful and understanding, as I miss my husband so much! I so appreciate what they all do for him.
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Review from Alan M (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has been a resident at North Merchiston care home since January 2020 and has received, and continues to receive, excellent care from the staff. Such care is valued by the family, particularly in such a challenging environment that has seen a high turnover of staff and resources at the home
and throughout the sector. We are particularly grateful for the support from those members of staff that have been there throughout mum's care and the stability this provides.
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Review from S H (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an exceptionally difficult two years affected by Covid19 North Merchiston Care Home continues to provide a high level of care. The day-to-day care provided by the carers has always been good but has improved throughout this year. Activities are clearly enjoyed by the residents whether on or off-site.
And generally, all staff normally greet me with a genuine smile.
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Review from Yvonne B (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in North Merchiston Care Home for almost 3 years now and continues to receive excellent care. The staff have got to know Dad really well, they appreciate his likes and dislikes and most importantly they treat him with dignity and respect. Dad is always well turned out - neatly dressed,
clean, shaven and has his hair cut regularly. He very much enjoys the food provided by the care home's kitchen - particularly puddings! Just recently we had a summer garden party in the grounds of the care home - lots of music, dancing, BBQ and ice cream - the staff had worked really hard to organise the event and it was lovely to see the residents and families out in the sun enjoying themselves and the whole place was buzzing with activity.
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Review from Lesley W (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an exceptional care home North Merchiston Care Home is. We are so lucky that mum was allocated a place there. She is so well looked after by all the amazing staff and she is happy and settled. The team there do amazing activities with the residents keeping them stimulated, happy and entertained.
They are all so attentive to mum and her needs which gives us such great peace of mind. Her room is like a little hotel room with a lovely en suite and her window overlooks the garden. I can't thank the staff enough - knowing mum is so well looked after is a huge amount of pressure off our shoulders. I want to put my name down for the future!
Reply from Katie Barnett, Marketing Administrator at North Merchiston Care Home

Thank you for your comments about your recent experience at North Merchiston Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J W (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel so lucky to have mum at North Merchiston Care Home and know that she is safe and well looked after. Her room is lovely, as is the rest of the home and she has loved spending time in the garden when the weather has allowed. She is gently encouraged to participate in the various organised activities
but can spend time in her own space if she wished. All staff have been very caring and excellent at updating us and lovely to see mum's photo on the Facebook page at times.
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Review from Norma S (Wife of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled in here very quickly and is well cared for and content. The staff have got to know him quickly and having assessed his needs tailor his care to suit him. The home is very welcoming and has a lovely bright, clean environment. His room is warm and homely with all his photos on display.
He always looks smart and well cared for. The staff are always aware of what is happening in the area and attend to residents' needs promptly. He is unable to verbally express his needs but the staff pick up on signs and seems to be able to assess and anticipate his needs. It has been lovely to see him out in the garden with the other residents enjoying any good weather. He has always been an active, outdoors person so they take him walking around the grounds when possible.
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Review from A L (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and very caring staff. I am impressed with the level of care. The staff are wonderful.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.

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Review from N M (Wife of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the present circumstances (Covid-19) I can only praise all staff and management for all their hard work to keep all residents see, plus themselves. Hopefully, we will be able to give our loved ones a cuddle sooner rather than later.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Take care.

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Review from Sharon N (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial call to offer the placement, the staff from the Manager to the nurse and carers have been excellent. They have settled my father in law and he is happy and the communication is great, staff just can't do enough. He just loves the food and all of the attention he is given. It is so appreciated
by myself and the rest of our family, we have peace of mind that he is being looked after in a safe environment. I have put excellent below for the rooms and cleanliness but have never been in due to covid but from what I have seen I am sure that would be my opinion when I do get to visit.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you, Sharon, for letting us know how we are doing at North Merchiston Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from J H (Son of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home ideal for my mum's needs. The rooms are clean and the staff are very friendly. Due to the care, she has been given mum has thrived in her health and mental health.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you for letting us know how we are doing at North Merchiston Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from Suzanne W (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff who have residents' welfare at heart. They have taken wonderful care of the residents at this very difficult time. My mum has been looked after with respect and dignity. I cannot thank the manager and her staff enough. This has been a very difficult time, not being able to see
my mum, but I know she is being looked after and kept safe. You are all stars in my eyes.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you, Suzanne, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Valerie I (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident for four years at North Merchiston Care home and it has had a number of changes in staff and management. My review is about the overall time Mum was a resident, but in particular up to and including her passing on 29th June 2020. The care she received was outstanding. The staff
and management were amazing. Our family only has praise for the care home.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you, Valerie, for your wonderful feedback and kind words about our team at North Merchiston Care Home. We are so sorry to hear about your mother, but pleased you felt she was treated with the care, compassion and dignity that she deserved during her time in our home. If there is anything more we can do, please do not hesitate to reach out. Take care.

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Review from H M (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I want to make special mention of management's reaction to and handling of the Covid-19 pandemic, which has been excellent. Special mention to the manager in this regard.


We need more information (itemised statement) on personal costs and personal budget for Mum.

Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Catherine N (Daughter of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at North Merchiston for 2 1/2 years. My mum was in residential at the beginning I can only praise the staff on that unit, caring, understanding, treated her with understanding, caring and dignity. My mum was profoundly deaf and had glaucoma. Everything took a bit longer but never
rushed. Mum then moved to nursing. The same as above. Every member of staff always had a minute for a chat. I can't sing North Merchiston praises enough and my mum was very happy there.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care Home

Thank you, Catherine, for your wonderful feedback and kind words about our team at North Merchiston Care Home. The care and wellbeing of every resident is our number one priority, so we are pleased to hear you felt your Mum was treated with the care, compassion and dignity that she deserved. Thanks again Catherine, and take care.

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Review from A E (Son of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff generally ok but too many agency staff. The price rise this year seems excessive.
My mum seems settled but tends to stay in her room.
I always get good feedback on mum's health and on falls and accidents.
Reply from Jasmine Bracken, Marketing Administrator at North Merchiston Care Home

Thank you for your comments about North Merchiston Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Derek R (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This year the home manager has reviewed every aspect of the care home and recruited diligently to the extent that the home is the most harmonious my family has experienced since my mother was admitted over two years ago. The menus are vastly improved and the social needs are well catered for by a dedicated
team. We know our mother could not be in a better place.
Reply from Ronnie Cavanagh, Marketing at North Merchiston Care Home

Thank you, Derek, for letting us know how we are doing at North Merchiston Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are pleased to hear how well your Mother has settled in at the home.

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Review from Christine H (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To epitomise how I feel about North Merchiston Care Home I would say that in his time there I always feel completely comfortable leaving him in their care. My only reservation is the number of "bank staff" but appreciate this is a problem shared by all areas of the care system in current circumstances.
Reply from Ronnie Cavanagh, Marketing at North Merchiston Care Home

Thank you, Christine, for your comments about your recent experience at North Merchiston Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Overview of Review Score

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Oct 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about North Merchiston Care Home

What types of Care is North Merchiston Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does North Merchiston Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at North Merchiston Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is North Merchiston Care Home to the centre of Edinburgh?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Merchiston Care Home to verify any information. View our terms and conditions. North Merchiston Care Home has an Basic Service - more info.