Craigend Gardens Care Unit

72 Croftcroighn Road, Ruchazie, Glasgow G33 3SE
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9.7 17 Reviews
  • Craigend Gardens Care Unit, Glasgow
Craigend Gardens Care Home – Where Care Blooms, Rooted in Compassion

Nestled in the leafy east end of Glasgow, Craigend Gardens Care Home offers a welcoming sanctuary just minutes from the city centre, major shopping hubs, and excellent transport links. Part of the Amicura Care Group, the home combines modern comfort with the tranquillity of a private wooded setting.

With 48 bedrooms across two specialist units, Craigend provides tailored nursing and dementia care to meet the unique needs of every resident. The ground-floor Heather Unit supports individuals living with long-term conditions, frailty, and complex nursing needs, while the first-floor Thistle Unit offers compassionate, specialist dementia care in a safe and supportive environment.

The home is surrounded by beautifully landscaped gardens and terraces, creating peaceful outdoor spaces that residents and their families can enjoy together. Inside, Craigend Gardens features welcoming communal lounges and dining areas, a stylish café for residents and visitors to relax in, and a newly refurbished hair and nail salon to add a touch of luxury to daily life.

The team at Craigend Gardens believe in creating a vibrant community where every day brings new opportunities. Craigend Gardens' dedicated activities team organises daily events, from arts and crafts to gentle exercise, alongside regular visits from entertainers. The home also encourages residents to stay connected with the wider community through outings to local parks, cafés, and shops, with the full support of caring staff.

Craigend Gardens are proud to deliver not only exceptional care but also a warm, family-focused environment where residents can thrive and feel truly at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1200
  • Self-Funded Nursing Care: £1000 – £1300
  • Self-Funded Nursing Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1000
  • RESPITE Self-Funded Nursing Dementia Care: from £1000

These prices are only a guideline, please contact Craigend Gardens Care Unit to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Steven McLellan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • The home operate on a protected meal time visiting schedule. This means that they ask relatives and visitors to avoid visiting at mealtimes, where possible, to ensure the dignity of residents and avoid interruption of meal services.

Parking

  • Craigend Gardens has a small off street car park.

Craigend Gardens Care Unit Reviews (17)

9.7

Craigend Gardens Care Unit has a Review Score of 9.7 (9.747) out of 10, based on 14 reviews in the last 2 years.
Over all time Craigend Gardens Care Unit has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Craigend Gardens Care Unit
  • 5
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Total of 17, showing 1-17
Review from Sandra M (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care given to my dad. He is treated with respect and dignity (even when he's not in a good mood). I have never heard anyone raise their voice to him or be anything but pleasant. There are lots of activities to stimulate the residents which dad enjoys taking part in. Anything
I have asked the care/nursing staff about is always answered/acted on. If they are unsure of the answer they will go and find out and come back to me with the information I requested. The team in Craigend Gardens are all dedicated, hard working and are second to none.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you so much for your kind words. We're delighted to hear that your dad is being well cared for and that he feels respected and comfortable at Craigend Gardens.

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Review from A M (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been in the home I can honestly say staff, nurses and management are very hard working. I have had no problems with anything in the home.
Reply from Steven McLellan, Manager at Craigend Gardens Care Unit

Thank you so much for you kind words. Its great to hear the praise of the hard work and dedication of all the staff here at Craigend.

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Review from G H (Friend of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. Great staff. Can't fault the carers one bit.
Over the past year the home has just flourished and it's a delight to see. The staff are the absolute best and they genuinely make meaning full connections.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for sharing your experience. We're so glad to hear that your dad is happy with the care and support at Craigend Gardens. Your trust and kind words mean a lot.

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Review from Lynn A (Daughter of Resident) published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am very happy with the care & service my dad receives. Staff are attentive & always treat my dad with respect. I feel I am kept informed of his progress.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind words, I will pass your sentiments onto the home team.

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Review from H I (Brother of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my brother arrived at the care home he has come on leaps and bounds. His walking has improved 100% he has gained weight through proper care. It is general well being has improved and we now can have proper conversations.
Reply from Steven McLellan, Manager at Craigend Gardens Care Unit

Thank you so much for your kind words. We are so happy you see the hard work and devotion the team make each day to make residents like your brothers lives full of joy and cheer.

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Review from Stephen G (Nephew of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the attorney for my uncle, who has been a Craigend Gardens resident for nearly two years now. My aunt was also a resident but sadly died last year. Another review talks of the difference between the level of care provided in hospital and that at Craigend. I couldn't agree more. My uncle - who has
vascular dementia - had to be admitted to hospital and regressed considerably when there. Craigend manager and deputy visited him, saw this, berated the staff there, insisted on bringing him back to Craigend (with my full support) and within two weeks he was transformed. He is happy and I can't ask for more. May aunt chose to die at Craigend - and I witnessed an outstanding level of personal care and support which went far beyond the job. Genuinely caring and decent people. It is not the plushest place - but who cares when they are happy and so well supported.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for sharing such a heartfelt review. We're honoured to have been able to support both your uncle and aunt with compassion and dignity. Your kind words mean so much to the entire team at Craigend Gardens.

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Review from John C (Husband of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's is resident of Craigend Gardens in which staff are very friendly and helpful also rooms are kept clean.
And you are made very welcome and also friendly and welcoming they keep you updated what's happening.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind words. We're so glad to hear that your wife is well looked after at Craigend Gardens. Your appreciation means a lot to our team.

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Review from D P (Son of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident since August 2024 and I couldn't be happier with the care that she receives. The staff are always keen to help and are very supportive with her needs.
Any of our requests for additional help for my mother has been implemented.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your wonderful feedback. We're so pleased to hear that your mum is receiving the care and support she needs. We continue to strive for high-quality care at all times. Kind regards

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Review from Patricia M (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently moved into craigend gardens
Her admission was really smooth the staff are amazing with her and nothing is a bother
My mum says she is very happy and feels safe in craigend gardens
I don't have any concerns they are amazing we were even allowed to paint her room
Although the
the handy man done this for us thank you
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you so much for your kind words. We're delighted to hear your mum feels happy and safe at Craigend Gardens. I will pass your kind sentiments to the home team.

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Review from M P (Niece of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit to see my aunt and was really impressed with the team, how helpful they are and how much they look after the residents. So happy my aunt is there - she looks amazing vibrant now.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you so much for your kind words. We are happy to know your aunt is happy with the tailored care provided at Craigend Gardens.

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Review from Margaret B (Sister of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my brother in the home for the past year and phoning to speak every night. I have always found all the staff to be very efficient yet warm and welcoming. My brother recently passed away in hospital. I can only say that while I was not impressed with the casualty department of the
hospital, the comparison and care provided by the entire staff has been exemplary. This home represents the pinnacle of excellence.
Reply from Steven McLellan, Manager at Craigend Gardens Care Unit

Thank you so much for your lovely review. We really appreciate feedback from our relatives and taking the time, to submit a review at such a difficult time, is so much appreciated. All of our staff strive every day to provide first class care and support to our residents and relatives. Thank you for your kind words.

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Review from D B (Husband of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff to be courteous to both myself and my wife.
My wife is totally incontinent, so all staff must have the patience of saints to cope with her daily needs.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear you are happy with our tailored care. I'll forward your warm sentiments to our home team.

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Review from K C (Sister of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really pleased with the care my brother is receiving at Craigend Gardens. The staff are friendly, thoughtful and supportive. We have seen a marked improvement in his health and wellbeing. Whenever I visit the staff treat all residents with care and respect.
Any concerns we have had have
been dealt with quickly and the staff always have time to listen and reassure.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your sister's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from Jessie F (Sister of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been suffering from delirium. Since being moved to Craigend Gardens he is starting to take an interest in things and is more contented, and less agitated. He is very well looked after by excellent staff.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

We're delighted that your brother settled in quickly at Craigend Gardens. Our dedicated staff are committed to creating a welcoming and supportive environment. Thank you for your kind words. Kind regards.

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Review from L S (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother became a resident in September 2022 under different management. My review then would have been 1 star.
However, there is now a new management team in place and there is an overall improvement in all aspects.
Staff are friendly and attentive, the communication has greatly improved also.
Activities
have also improved, whereas in 2022 they were few and far between.
Reply from Rahi Joshi, Marketing Associate at Craigend Gardens Care Unit

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.

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Review from Elizabeth P (Sister of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother unfortunately had to go into care. He has been a resident at the home since April 2019. Myself and members of my family are very happy with the care he receives at the home. He settled in really well. We did have a couple of hiccups along the way but they were resolved in a professional manner.
I can now sleep at night and go on holiday with the knowledge that he is being well cared for.
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Review from I K (Daughter-in-law of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been in Craigend Gardens for just over a year now and the family are very happy that she is in such a good and caring environment. My mother in law has always been a nervous and anxious person. The staff are all extremely kind and caring and they manage to comfort her and settle
her. We are happy that there is plenty of activities and I know the staff try to encourage her to join in. Taking everything into consideration - food, activities and attention and dedicated staff - we see that we are comforted knowing she is happy and safe.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Craigend Gardens Care Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Craigend Gardens Care Unit is calculated as follows: ( (128 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 166 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigend Gardens Care Unit is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Jul 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Steven

Steven McLellan

Job Title: Home Manager Joined: 2024

Managing the home towards excellence in care and ensuring positive outcomes for all residents and their loved ones.

Ashlay

Ashlay Donnachie

Job Title: Deputy Manager Joined: 2018

Managing the home towards success in all areas and ensuring the best person centered nursing care is delivered within the home.

Frequently Asked Questions about Craigend Gardens Care Unit

What types of Care is Craigend Gardens Care Unit registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Craigend Gardens Care Unit have?

There are 48 Single Rooms.

What are the Facilities & Services at Craigend Gardens Care Unit?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craigend Gardens Care Unit to the centre of Glasgow?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigend Gardens Care Unit to verify any information. View our terms and conditions. Craigend Gardens Care Unit has an Enhanced Service - more info.