Foxley House

The staff and have always been incredibly supportive to me, always taking the time listen and offer reassurance. It gives me peace of mind knowing my mum is happy and well looked after.

I was welcomed and shown to my friend and helped to feel very comfortable. The house is clean, friendly and welcoming and my friend looks very happy here. The staff were really helpful and enabled me to spend time with my friend in her room as well as giving me coffee.

My mum has been in Foxley House for 2 years. I cannot thank the staff enough for everything they do. Mum is treated like family and loves all the staff. nothing is too much Trouble. Everyone is so kind and welcoming. The activities are amazing and family are always included!

All staff are very obliging nothing is too much trouble

Ultimately, our family was left disappointed and feeling let down by a service we had trusted with our mother's care.

In my opinion, the experience my family had at Foxley House was deeply disappointing. I visited regularly and, from my perspective, the quality and consistency of care appeared to decline over time.

The majority of staff I encountered were kind and worked hard, often seeming under considerable pressure. However, there were occasions when things appeared to be missed and concerns did not seem to be addressed as effectively as we would have hoped.

Watching my niece and nephews navigate this was extremely upsetting. What should have been a time focused on their mother's wellbeing often became a source of stress, worry and frustration.

I often felt communication could have been better, and responses to concerns sometimes came across as defensive rather than reassuring.

Having since seen the care and support she receives elsewhere, the contrast is, in my opinion, remarkable. It has reinforced my belief that she and her family deserve much better.

My grandparents received excellent care during their many years at Foxley. The staff showed compassion, patience and kindness, not only towards my grandparents but also towards our family. It was always reassuring to know they were being looked after by people who cared deeply about the wellbeing and happiness of residents. Carers took the time to get to know them personally and treated them with dignity and respect. Foxley consistently went above and beyond for my grandparents. One example was when they organised an anniversary celebration for my grandparents, which they put a lot of thought and effort into. What meant even more to us was that many members of staff came in on their evening off simply because they wanted to celebrate my grandparents. That level of kindness and dedication spoke volumes about the character of the staff. They created an environment where my grandparents felt safe, cared for and respected, with my grandad regularly saying he "couldn't fault" Foxley House.

I cannot thank the staff enough for how at home they made me and my family feel. This is best reflected in how upset my Grandad was when he had to leave-the majority of the staff were even in tears on their last day together.

Both my parents were residents at Foxley house for a number of years. The staff and care they received were excellent. It was a very sad day when my parents had to leave .

I always found the staff curtious , helpful, obliging and it was a lovely environment for what I hoped my parents to see out their remaining time .

As the partner of the residents' granddaughter, I visited regularly over an 18-month period of their 4+ year stay. My involvement as an extended family member, looking out for loved ones, bears no relation to whether someone holds POA. During this time, the service often felt disorganised and on the back foot, with communication inconsistent and reactive rather than proactive.

There were repeated issues that should not have occurred, such as having to ask multiple times for basic items like glasses, and being left to organise their room ourselves after a poorly handled room change. These were not isolated incidents but part of a wider pattern that caused ongoing frustration.

While some staff showed kindness, the overall experience lacked consistency, coordination, and attention to detail. In our experience, the service did not meet the standards of dignity, organisation, and care that families should reasonably expect.

My gran and grandad moved into the home in 2022, and initially the care was positive, with attentive staff and clear communication. However, after a change in management, standards declined. Communication became poor, and we often had to chase for updates. Activities and outings were limited-my gran attended occasionally, but my grandad only once, with little effort to include them both.

As my gran's Alzheimer's progressed, we expected she would be cared for until the end of her life. It was therefore very upsetting when the home terminated her placements saying her needs could not be met, leaving her in hospital. After almost 5 years we felt dignity and compassion were severely lacking. While few staff were kind, our overall experience-especially towards the end was extremely disappointing.

Staff were excellent, very personable & helpful, they could not do enough to ensure the care & respect for the residents & family.

I always find staff lovely, helpful and caring. The care is very good, and there is a lot of socialising, parties and such.

I can't thank the management and staff enough for the care they provided my parents even the American writer of inspirational poetry could not provide the words adequate enough to express my gratitude.

My father has settled into Foxley Care Home as if he's lived there his whole life, of his three siblings I was most resistant to him moving into a care home but, after observing him over the last six months or so I am happy to admit I was wrong, I feel he's well looked after and much mre engaged with the staff and his surroundings than I could have imagined.

In my personal experience, I felt very let down by this home. It often was that mum spent most days in her bedroom or in front of the television, and I did not see what I would consider meaningful activities and there were zero outings during her three years there. While many staff appeared caring, they seemed short-staffed, which in my view affected Mum's individual care. I was concerned about communication, including hospital appointments cancelled without my knowledge and documentation I found inaccurate or incomplete. If I raised any concerns, the response felt defensive rather than supportive. In my opinion, the facilities felt tired and in need of updating. We chose to decorate Mum's room ourselves to make it feel more homely and comfortable .My overall opinion and impression was that finance seemed to outweigh personalised care. Sadly, in my opinion our experience did not reflect the care and support we had hoped for.

The stress and lack of support left me feeling that we failed our mum by keeping her there as long as we did.

My dad has settled well into Foxley House, each member of staff has been welcoming, understanding and extremely caring of his physical and emotional needs. They have communicated well with all family members, have recognised his personality and encouraged him in maintaining an active and fun day to day routine. I have found my visits to be welcoming, enjoyable, and reassuring. I could not fault the staff's professionalism and commitment.

Excellent days out and events are regularly organised for residents.

Foxley House is always a warm and welcoming place with wonderful staff. Nothing is too much bother for the staff, and they are always happy to help, no matter what. My mother is really well looked after, and my family and I are delighted with the care she receives. 10/10