Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
Review Us
9.8 53 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.
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Care Provided by Pitlochry Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1859
  • Self-Funded Nursing Dementia Care: from £1859
  • RESPITE Self-Funded Nursing Care: from £1859
  • RESPITE Self-Funded Nursing Dementia Care: from £1859

These fees are for guidance and based on a standard room. Room prices can vary depending on where the room is located within the Home.
Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.


Please get in touch.
We’d love to chat over your specific needs and show you around. Feel free to give us a call or email
We’re here to answer your questions and help you find the best care for you.

These prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Pitlochry Care Home Reviews (53)

9.8

Pitlochry Care Home has a Review Score of 9.8 (9.786) out of 10, based on 24 reviews in the last 2 years.
Over all time Pitlochry Care Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pitlochry Care Home
  • 24
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Review from M K (Mother of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home seems more relaxed and happier, with staff having more time for the residents. The new management is very pleasant and easy to talk to.
There is more entertainment for the residents, and there’s always more to do.
My son has had a stroke and is happy in Balhousie, but he could use help with
his speech, as he gets frustrated because he's not walking - his legs are not good. A big difference, and it's for the better.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to leave such a thoughtful review. It's reassuring to hear how satisfied you are with the environment, management and activities on offer at Pitlochry. It's also lovely to know that your son is happy there. Should you ever have any questions, suggestions or additional feedback, please don't hesitate to speak to the team. They will be really pleased to hear this feedback.
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Review from Hynal C (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family found Balhousie at Pitlochry to be a very special place. My mother received such wonderful care there during the last few weeks of her life. She was treated with dignity and respect and every effort was made by all the staff to encourage Mum to live life to the full in spite of her physical
limitations. Mum was so impressed with her room, it was far superior to the one she had had in a previous care home. Each health issue that cropped up was quickly and efficiently dealt with. We are so very thankful to each member of staff who not only cared for my mum but for us during the last week of her life. We will never forget it.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to write such a thoughtful review. It is reassuring to hear how highly your family think of Pitlochry care home, how comfortable your mother was there, and your overall satisfaction with the level of care and attention the team put into every aspect of her care. They will be so touched to read this feedback.
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Review from R B (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful, good range of activities provided for residents. Some communication issues, which now appear to be resolved. Key worker's role not yet clarified which hopefully aids a more knowledgeable person-centred approach. Regular laundry service is appreciated but items can be slow
to return (eg 2 weeks plus) Good standard of cleanliness and fixtures and fittings. Mum feels well supported, safe and treated with consideration.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to write this great review. The team will be delighted to hear how helpful you feel they are, the cleanliness of the home and how well-supported your mum feels. All feedback is taken onboard, of course. Our new manager will make it a priority to speak to you regarding the key worker's role. Pitlochry has a large laundry service but two weeks is longer than would be expected to have it returned. He will discuss this with the head housekeeper and revert back to you on this matter too.
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Review from Angela P (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into this home in May 2024 and as a family, we have been very happy with the care she has received. The staff are caring and attentive. Communication is excellent and staff are quick to inform me if there are any issues/falls etc. to report. They are also very approachable when I visit,
should I need to discuss anything with them. We are very grateful for the care Mum is receiving.
Reply from David Kerr, Communications Team at Pitlochry Care HomeHi. Thank you for such a considerate review. It's great to hear how much value you place in our team and the positive experience you're having overall. They will be delighted to hear this feedback.
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Review from Isobel W (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.
Reply from Anna Gunn, Communications Team at Pitlochry Care HomeThank you very much for your kind review. We are so pleased to hear you had such a good experience during your stay. We’ll make sure your comments are seen by the hardworking team at Balhousie Pitlochry. Thank you again.
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Review from Carol B (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time,
the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.
Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care HomeThank you so much for this wonderful review. We very much appreciate you taking the time to let us know how supported you felt at this difficult time, as we would expect. We will be sure to pass on your kind words to the hardworking Pitlochry staff, who will be so very glad to know they made a difference for you. We send you our very best wishes. Thank you once again.
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Review from Denise B (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to move my 78-year-old dad from a terrible care home in September 2021. The manager and all the care staff helped the transition at the end of Covid time when everything was still up in the air, which made it very heartwarming.
My dad has dementia and doesn’t remember all the time. Not only did
I get to have window visits, but through time, all the bruising and bad temper tantrums from his previous care home are now zero. My dad is clean and has regular hair cuts and regular shaves. His clothes are clean, and so is his room.
Every single member of staff that I have to deal with is just welcoming and caring like family.
My visits are so nice; I can chat with Dad and have a cuppa too. Having a residential doctor on hand is also a huge bonus.
As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.
Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care HomeThank you so much for taking the time to write this heartwarming review. We're so happy to hear our care has made all the difference to your dad's well-being and your peace of mind. That you have total confidence in your care staff is exactly as it should be, and what we strive for. We will be certain to pass your comments on to the hardworking staff. Thank you once again.
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Review from K M (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my mum's 91st birthday, and the staff went out of their way to make it a lovely day for Mum, and I thought they should be recognised for this.
Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care HomeHow wonderful to hear! Thank you so much for taking the time to write a review. We're so glad your dear mum had a special birthday. We'll be sure to pass this on to our hardworking staff.
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Review from Ann M (Husband of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was transferred from the local hospital to Pitlochry Care Home a week ago. I wasn't allowed to visit as the 14 day quarantine was on. However, when I pointed out that this rule had been changed on 8th September I was allowed to visit which reassured both me and my husband. Very good care.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you so much for your kind words. Good to hear you got your visit with your husband.
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Review from Barbara S (Daughter-in-law of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law received was always of a very high standard, with plenty of staff on call and available for any assistance necessary. She was always treated with dignity and respect and staff took the trouble to get to know her as a person and could chat to her about family when we were unable
to visit. There always seemed to be a good range of activities available even if she did not always want to take part, and often we were encouraged to join in when visiting which made us all feel part of an extended family. The meals always looked appetising with a choice of traditional and more adventurous cuisine. The facilities were always well maintained and cleaned to a high standard.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for your very kind review. We will certainly pass this on to our hardworking care home team.
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Review from S T (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are good, no comment about anything, just keep up to good work, Thank you for everything.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeYou are so welcome and many thanks for taking the time to review us.
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Review from Kerry W (Granddaughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was great to finally be able to see my Grandad.
The staff were great, reassured me that not only would my grandad be safe, but that I would be safe when visiting.
They were very good in terms of cleanliness and the Covid test ran smoothly.
I wouldn’t hesitate to back again. The member of staff at
the reception was lovely really makes visiting the home great and my wee girl loves to see her.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThat's so lovely to hear. Thank you for taking the time to review us!
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Review from Judith D (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balhousie Pitlochry Care Home staff went above and beyond in the ways they provided for our relative over the eight years they were resident. They are to be commended for the care at all times and especially over our relative’s final days and for the sensitive and considerate way in which they helped
the family visit during this sad time. Our family are extremely grateful to all staff involved.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for taking the time to review us. Our Pitlochry team will be really glad to read this.
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Review from Jackie M (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was well cared for whilst in Balhousie Pitlochry.
The staff were caring and friendly.
The rooms were clean and comfortable.
In Mum's last days they made sure she was comfortable and not in any distress.
Can't fault them at all.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for taking the time to review us and we're sorry for your mum's passing. We will pass this on to our hardworking team.
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Review from V G (Friend of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I commend the home in the work they have done during this covid pandemic keeping those in their care safe. If there has been a problem I have found they have dealt with it. The home is clean and tidy and there is a caring atmosphere with most of the staff. The only area needing to be addressed is the
food. Often the puddings are inedible due to still being frozen, This could easily be addressed. My friend has capacity and this should be acknowledged.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for taking the time to send us a review, we really appreciate it. We will take on board your comments and pass them on to our kitchen staff. Many thanks again for your commendation.
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Review from E T (Wife of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the two years, my husband has been a resident in Pitlochry they have the most wonderful staff and management to be in charge. The cleanliness is superb, food and laundry the same. Because my husband has been so happy (most of the time with dementia taking over) it has elevated my worry about
him and helped during Covid. I know he is being very well cared for.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you so much for your kind words and lovely review. It will mean a lot to our hardworking team to read this.
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Review from G G (Husband of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To date, I am very satisfied with the care provided. The care and empathy of the staff who I feel have done a wonderful job during the Covid problem.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for taking the time to review us. The team at Pitlochry will be delighted to read this.
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Review from Carol D (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this most difficult time, all the staff within the Pitlochry Care Home have worked tremendously dealing with all residents and families in keeping everyone safe and relatives well-informed revisits and testing.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for reviewing Balhousie Pitlochry. We're so glad to get your feedback and your words of support for our hardworking staff.
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Review from R M (Friend of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff helpful and caring. The fees are quite high but the care is first-rate overall. The person I visit came from another care home and seems much more settled in the present one. It has been a strain coping with lockdown restrictions but the home has been very informative and
the precautions were necessary. All in all, a favourable review!
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you for taking the time to review Balhousie Pitlochry. We're happy to hear that your loved one is settled at the home.
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Review from Joy S (Power of Attorney of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Residents looked after in a clean, caring environment. The staff have continued to provide 24-hour care in a satisfactory manner throughout a very difficult year. The activities coordinator has been amazing, providing activities throughout lockdown, engaging with family and friends through social media.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you so much for your lovely review. We're very proud of how staff keep our residents engaged and active, and happy to hear you're being kept in touch with regularly.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Pitlochry Care Home is calculated as follows: ( (233 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 281 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Sep 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitlochry Care Home to verify any information. View our terms and conditions. Pitlochry Care Home has an Enhanced Service - more info.