
My Mother in Law could not have received better care anywhere elseIsabel S(Daughter-in-law of Resident/Service User)



My Mother in Law could not have received better care anywhere elseIsabel S(Daughter-in-law of Resident/Service User)



Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.
Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and...
Care Provided by Pitlochry Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
PLEASE NOTE: fee would be from £1995 if you are entitled to FREE Personal and Nursing Care Funding.
These fees are for guidance only and based on a standard room. Room prices can vary depending on where the room is located within the Home.
Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.
We’d love to chat over your specific needs, answer your questions, show you around, and help you find the best care for you.
The price(s) shown are provided by the care home. Contact Pitlochry Care Home for full pricing details and T&Cs.
Contact Pitlochry Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- BCG
- Private Owned
Person in charge
- Andrew Jackson (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Pitlochry Care Home Reviews (66)
Pitlochry Care Home has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years.
Over all time Pitlochry Care Home has 66 reviews.
My mother was welcomed warmly. Everything was prepared with a personal touch and by our requests. Everyone has been very kind to her, and I can visit her at any time I like. The home is warm, bright and welcoming.
Thank you for taking the time to send in your praise of BCG Pitlochry. The team do their absolute best to make sure every resident feels well cared for and all of their needs met. They'll be so pleased to have this feedback. Thanks again.
No one wants to put their loved one into a home. The Manager at Pitlochry goes the extra mile to allay any doubts and feelings of guilt. She makes you realise that they have the facilities and equipment to provide care and comfort with dignity. They understand dementia. If this can be replicated in your own home with an adequate care package, you could offer the perfect alternative, but finding carers is not easy. They are impartial and will help you achieve the best for your loved one. Thank you for your support.
Thank you for taking the time to write this thoughtful review of BCG Pitlochry. It's the team's great honour to take care of your husband and they'll be happy to learn that you very much approve of the high standard they provide. Thanks again.
Mum has been a resident in Balhousie since the 10th July 2025. Moving here after a couple of spells in hospital. As Mum has stayed in Pitlochry most of her life and I reside here, Balhousie was the obvious choice. Since moving in, Mum has been well cared for by everybody. Her physical health has improved dramatically. Daily interaction with others has helped this happen. All members of staff are warm and caring. They keep me well informed regarding Mum's health and wellbeing. I would recommend Balhousie to others who are looking for a safe, friendly environment for their loved ones.
Thank you for taking the time to send in this appraisal of Pitlochry. It's fantastic to hear how transformative the home has been for your mum and that there's a great working relationship there with the team. They'll be so pleased to read this. Thanks again.
My husband was admitted into the secure dementia unit of the home on 21st March 2025 and lived there for three months until his death on 20th June. His dementia was severe and he was unable to take part in any of the activities provided. He was always treated with kindness and consideration. The assistant manager of the home is absolutely outstanding in her kindness and personal care, she is one in a million. She helped to make my distress over his condition bearable.
Thank you so much for taking the time to write this lovely review of Pitlochry. Our sincerest condolences on your husband's passing. It was the team's absolute privilege to care for him and it's touching to hear how much reassurance they've been able to give you throughout his stay. They will be touched by your words. Warmest regards.
The care my mother has recieved has been fantastic. All the staff are very friendly and attentive and are great at keeping the family up to date with what the residents are up to each day. It's lovely to see my mum getting involved in all the different activities.
Thank you for taking time to send in this fantastic review for Pitlochry. It's reassuring to hear how highly you rate the standard of care that the hardworking team gives to your mother. They will be delighted to hear this.
Pitlochry is a first class facility. The staff are caring, friendly and diligent. The ambience is calm and airy with a very relaxed feel. The rooms are very comfortable and quiet. The social and dining areas are also very relaxed and welcoming. My brother was very relaxed, comfortable and well looked after in his final weeks.
Condolences on your brother's passing and thank you for sending in this lovely appraisal of Pitlochry. It's great to hear how comfortable you've found the environment and how diligent you've found the team. They put everything into the care of the residents and will be delighted with this feedback.
My mother passed away on the 26th March and the care she received from the deputy manager and registered nurse during her stay was second to none. They really knew and cared for her and myself. I was with her when she passed and the professionalism and sheer kindness show by the registered nurse was beyond her role. She knew my mum well and even laid her watch and handbag out as she knew she was never seen without them. You are so lucky to have them both as part of your team and because of them both our journey was so much easier.
Thank you for taking the time to send in this appraisal of Pitlochry care home. The team will agree what a privilege it was to help take care of your mother throughout her time there. They'll be really pleased to have this feedback.
Very good care. Staff always happy to help. 5 stars.
Thank you for sending in this appraisal of Pitlochry care home. The team will be delighted with your comment and full marks!
My wife was a patient at PCH for 2 1/2 years. The staff were wonderful and my wife was treated with respect and compassion at all times. I was a regular visitor at the home and never once has occasion to worry or complain.
Thank you for taking the time to review Pitlochry care home. It's lovely to hear how much you've come to value the care taken by the team over the years. They'll be really pleased to read this.
My dad has been here for almost 2 months. The care and attention he has had so far is second to none. Staff are so friendly and helpful. Nothing is any bother to them. Definitely a home I would strongly recommend.
Thank you very much for this glowing appraisal of BCG Pitlochry. It means a great deal to know how satisfied you are with the effort that goes in to making it a safe and comfortable home for every resident. We'll be sure to share your words with the hardworking team.
The staff are always helpful, treat residents with respect and dignity. The food always looks delicious with varied choice. The room are clean bright and airy. After losing her husband of 56 years she received so much care and support from the staff that she has coped remarkably well and has a renewed zest for life.
Thank you for taking the time to write this wonderful review of Pitlochry care home. This builds a lovely picture of what life is like there. High praise indeed! Our hardworking team will be so pleased to hear it.
Wonderful Care Home whose team went above and beyond for our mum during her recent respite stay. Our mum is not the most patient of people but the team handled the challenges she provided with nothing but kindness and compassion at every turn. The entire team are a credit to the company.
Thank you for such a wonderful review. And for taking the time to write it for us. It makes all the difference for us to know our residents and their families feel so positive and supported by the care we provide. We'll be sure to pass on your lovely words to our hardworking team. Thank you once again.
Dad's first 4 weeks have been amazing he has been made so welcome and well looked after. He has settled and seems happy which makes it easier for us the family.
That's wonderful to read, thank you so much for taking the time to write your review for us. It makes all the difference for our hardworking teams to know how much difference their care makes to their residents and their families. We'll be sure to pass on your kind words to them. Thank you once again.
There is more entertainment for the residents, and there’s always more to do.
My son has had a stroke and is happy in Balhousie, but he could use help with his speech, as he gets frustrated because he's not walking - his legs are not good. A big difference, and it's for the better.
Thank you for taking the time to leave such a thoughtful review. It's reassuring to hear how satisfied you are with the environment, management and activities on offer at Pitlochry. It's also lovely to know that your son is happy there. Should you ever have any questions, suggestions or additional...
I and my family found Balhousie at Pitlochry to be a very special place. My mother received such wonderful care there during the last few weeks of her life. She was treated with dignity and respect and every effort was made by all the staff to encourage Mum to live life to the full in spite of her physical limitations. Mum was so impressed with her room, it was far superior to the one she had had in a previous care home. Each health issue that cropped up was quickly and efficiently dealt with. We are so very thankful to each member of staff who not only cared for my mum but for us during the last week of her life. We will never forget it.
Thank you for taking the time to write such a thoughtful review. It is reassuring to hear how highly your family think of Pitlochry care home, how comfortable your mother was there, and your overall satisfaction with the level of care and attention the team put into every aspect of her care. They will be so touched to read this feedback.
The staff are very helpful, good range of activities provided for residents. Some communication issues, which now appear to be resolved. Key worker's role not yet clarified which hopefully aids a more knowledgeable person-centred approach. Regular laundry service is appreciated but items can be slow to return (eg 2 weeks plus) Good standard of cleanliness and fixtures and fittings. Mum feels well supported, safe and treated with consideration.
Thank you for taking the time to write this great review. The team will be delighted to hear how helpful you feel they are, the cleanliness of the home and how well-supported your mum feels. All feedback is taken onboard, of course. Our new manager will make it a priority to speak to you regarding...
My mum moved into this home in May 2024 and as a family, we have been very happy with the care she has received. The staff are caring and attentive. Communication is excellent and staff are quick to inform me if there are any issues/falls etc. to report. They are also very approachable when I visit, should I need to discuss anything with them. We are very grateful for the care Mum is receiving.
Hi. Thank you for such a considerate review. It's great to hear how much value you place in our team and the positive experience you're having overall. They will be delighted to hear this feedback.
As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.
Thank you very much for your kind review. We are so pleased to hear you had such a good experience during your stay. We’ll make sure your comments are seen by the hardworking team at Balhousie Pitlochry. Thank you again.
My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time, the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.
Thank you so much for this wonderful review. We very much appreciate you taking the time to let us know how supported you felt at this difficult time, as we would expect. We will be sure to pass on your kind words to the hardworking Pitlochry staff, who will be so very glad to know they made a difference for you. We send you our very best wishes. Thank you once again.
My dad has dementia and doesn’t remember all the time. Not only did I get to have window visits, but through time, all the bruising and bad temper tantrums from his previous care home are now zero. My dad is clean and has regular hair cuts and regular shaves. His clothes are clean, and so is his room.
Every single member of staff that I have to deal with is just welcoming and caring like family.
My visits are so nice; I can chat with Dad and have a cuppa too. Having a residential doctor on hand is also a huge bonus.
As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.
Thank you so much for taking the time to write this heartwarming review. We're so happy to hear our care has made all the difference to your dad's well-being and your peace of mind. That you have total confidence in your care staff is exactly as it should be, and what we strive for. We will be certain to pass your comments on to the hardworking staff. Thank you once again.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 30 September 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (32) & Events (0)
- 19 Jun 2026
Our Pitlochry residents thoroughly enjoyed their latest visit from the children of Logierait Nursery, a heartwarming tradition that continues to bring joy to the home. Activities Coordinator, Meredith, shared: “Logierait...
- 19 Jun 2026
The excitement is building! World Cup fever has truly taken hold across our homes, with residents getting stuck into the spirit in all sorts of wonderful ways, from crafting bunting...
- 20 May 2026
Residents from Pitlochry care home were treated to a memorable day out last week as they visited Blair Drummond Safari Park, making the most of a fun-filled outing packed with...
There are no upcoming events for Pitlochry Care Home.
Awards / Recognitions (7)
- 21 Nov 2025Recipient: Pitlochry Care Home
- 20 Nov 2024Recipient: BCG
- 27 Jun 2024Recipient: BCG
Accreditations
There are no accreditations posted yet for Pitlochry Care Home.
Meet the Team (1)

Andrew has taken the reins of our Pitlochry care home as Home Manager.
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