Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
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9.7 45 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2228
  • Self-Funded Nursing Dementia Care: from £2228
  • RESPITE Self-Funded Nursing Care: from £2228
  • RESPITE Self-Funded Nursing Dementia Care: from £2228

These rates include £369.15 personal and nursing care. If the local council provides this, the Funder will only pay from £1858.85.

These prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Pitlochry Care Home Reviews (45)

Total of 45, showing 21-40
9.7

Pitlochry Care Home has a Review Score of 9.7 (9.723) out of 10, based on 18 reviews in the last 2 years. Over all time Pitlochry Care Home has 45 reviews.

Overall Experience

  • 31
  • 12
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Date Published

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Review from Ann M (Husband of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from the local hospital to Pitlochry Care Home a week ago. I wasn't allowed to visit as the 14 day quarantine was on. However, when I pointed out that this rule had been changed on 8th September I was allowed to visit which reassured both me and my husband. Very good care.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your kind words. Good to hear you got your visit with your husband.

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Review from Barbara S (Daughter-in-law of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law received was always of a very high standard, with plenty of staff on call and available for any assistance necessary. She was always treated with dignity and respect and staff took the trouble to get to know her as a person and could chat to her about family when we were unable
to visit. There always seemed to be a good range of activities available even if she did not always want to take part, and often we were encouraged to join in when visiting which made us all feel part of an extended family. The meals always looked appetising with a choice of traditional and more adventurous cuisine. The facilities were always well maintained and cleaned to a high standard.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for your very kind review. We will certainly pass this on to our hardworking care home team.

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Review from S T (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are good, no comment about anything, just keep up to good work, Thank you for everything.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

You are so welcome and many thanks for taking the time to review us.

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Review from Kerry W (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was great to finally be able to see my Grandad.
The staff were great, reassured me that not only would my grandad be safe, but that I would be safe when visiting.
They were very good in terms of cleanliness and the Covid test ran smoothly.
I wouldn’t hesitate to back again. The member of staff at
the reception was lovely really makes visiting the home great and my wee girl loves to see her.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

That's so lovely to hear. Thank you for taking the time to review us!

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Review from Judith D (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie Pitlochry Care Home staff went above and beyond in the ways they provided for our relative over the eight years they were resident. They are to be commended for the care at all times and especially over our relative’s final days and for the sensitive and considerate way in which they helped
the family visit during this sad time. Our family are extremely grateful to all staff involved.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us. Our Pitlochry team will be really glad to read this.

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Review from Jackie M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for whilst in Balhousie Pitlochry.
The staff were caring and friendly.
The rooms were clean and comfortable.
In Mum's last days they made sure she was comfortable and not in any distress.
Can't fault them at all.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us and we're sorry for your mum's passing. We will pass this on to our hardworking team.

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Review from V G (Friend of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I commend the home in the work they have done during this covid pandemic keeping those in their care safe. If there has been a problem I have found they have dealt with it. The home is clean and tidy and there is a caring atmosphere with most of the staff. The only area needing to be addressed is the
food. Often the puddings are inedible due to still being frozen, This could easily be addressed. My friend has capacity and this should be acknowledged.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to send us a review, we really appreciate it. We will take on board your comments and pass them on to our kitchen staff. Many thanks again for your commendation.

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Review from E T (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the two years, my husband has been a resident in Pitlochry they have the most wonderful staff and management to be in charge. The cleanliness is superb, food and laundry the same. Because my husband has been so happy (most of the time with dementia taking over) it has elevated my worry about
him and helped during Covid. I know he is being very well cared for.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your kind words and lovely review. It will mean a lot to our hardworking team to read this.

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Review from G G (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, I am very satisfied with the care provided. The care and empathy of the staff who I feel have done a wonderful job during the Covid problem.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review us. The team at Pitlochry will be delighted to read this.

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Review from Carol D (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this most difficult time, all the staff within the Pitlochry Care Home have worked tremendously dealing with all residents and families in keeping everyone safe and relatives well-informed revisits and testing.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for reviewing Balhousie Pitlochry. We're so glad to get your feedback and your words of support for our hardworking staff.

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Review from R M (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff helpful and caring. The fees are quite high but the care is first-rate overall. The person I visit came from another care home and seems much more settled in the present one. It has been a strain coping with lockdown restrictions but the home has been very informative and
the precautions were necessary. All in all, a favourable review!

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you for taking the time to review Balhousie Pitlochry. We're happy to hear that your loved one is settled at the home.

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Review from Joy S (Power of Attorney of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents looked after in a clean, caring environment. The staff have continued to provide 24-hour care in a satisfactory manner throughout a very difficult year. The activities coordinator has been amazing, providing activities throughout lockdown, engaging with family and friends through social media.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your lovely review. We're very proud of how staff keep our residents engaged and active, and happy to hear you're being kept in touch with regularly.

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Review from Allan M (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1) The staff are all very friendly and helpful.
2) They display kindness and respect to my parents.
3) They use a variety of activities to keep my parents well occupied, especially Mother, who has dementia but who always enjoyed music. The staff regularly entertain the residents with music shows and
singalongs which I can see my mother really enjoys.
4) I can see she enjoys the music and dancing sessions because the activities co-ordinator videos the activities and uploads them for viewing by relatives and friends.
5) My father is particularly complimentary of the food, especially breakfast.
One negative and that is that I think the staff could do a better job of dealing with laundry and making sure that the correct laundry is returned to the correct resident. This may have improved recently but it was an issue 12 months ago.

Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care Home

Thank you so much for your feedback. It's great to hear that your parents are well entertained and occupied. We will pass on your comments about the laundry and look into it.

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Review from A S (Respite Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On admission to Balhousie I was very ill, could not walk, eat, drink etc without the care from the staff. I'm now back home feeling so much better, so thank you.

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Review from Isabel S (Daughter-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone contributes to the caring, friendly family atmosphere at Balhousie. The care, compassion and good humour shown by staff, the cleanliness of rooms and clothing. The lovely meals, the activities and the administration. Nurse in charge always advised us of any medical changes. My
Mother in Law could not have received better care anywhere else Thank you all at Balhousie Pitlochry.

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Review from David S (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place - everyone was very caring and helpful. I left feeling so much better than when I arrived.

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Review from David M (Nephew of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can personally say that I was very happy with the care my aunt received at Balhousie Pitlochry. I cannot thank the whole team for all you did for my relative. They always kept us updated when there were changes in our aunt's health. Their assistant manager was always there if we needed to speak and
always made us feel a peace of mind when we have worries. I cannot recommend this home highly enough and there care for Dementia patients.

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Review from Karen A (Daughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balhousie House in Pitlochry seems to have its residents' health and emotional well-being as absolute priority.


I felt that my mother's temporary stay was tailor-made for her and helped her to convalesce and regain her independence.


The manager and staff were incredibly intuitive about my mum's

needs and very patient in their care.


There was always a member of staff popping their head in for a chat with my mum and as a visitor, who could sometimes only visit at odd times as I live nearly 200 miles away, I was always made to feel very welcome too.


A happy and safe place.

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Review from Wendy H (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just transferred to Balhousie Pitlochry Care Home from another home as she needed a more secure environment. Everyone made the move easy and calm. All the staff are helpful and friendly and there is always someone on hand to help. The family are very happy that she is safe, secure and
well looked after.

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Review from A F (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Alzheimer's. The staff at Balhousie are very kind to her even though she does not always cooperate. They are patient and work hard to keep her looking and feeling as good as possible. It is a hard job and I am grateful for all that they do.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Pitlochry Care Home is calculated as follows: ( (165 Excellents x 5) + (25 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 206 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager

Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitlochry Care Home to verify any information. View our terms and conditions. Pitlochry Care Home has an Enhanced Service - more info.