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Pitlochry Care Home

Burnside Road, Pitlochry, Perth & Kinross PH16 5BP
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My Mother in Law could not have received better care anywhere elseIsabel S(Daughter-in-law of Resident/Service User)
Pitlochry Care Home, Pitlochry
Pitlochry Care Home, Pitlochry
Pitlochry Care Home, Pitlochry

Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and...  

Care Provided by Pitlochry Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £2,373From £2,373
Nursing Dementia CareFrom £2,373From £2,373

PLEASE NOTE: fee would be from £1995 if you are entitled to FREE Personal and Nursing Care Funding.

These fees are for guidance only and based on a standard room. Room prices can vary depending on where the room is located within the Home.

Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.

Please get in touch.

We’d love to chat over your specific needs, answer your questions, show you around, and help you find the best care for you.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

  • BCG
  • Private Owned

Person in charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Pitlochry Care Home Reviews (66)

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9.7

Pitlochry Care Home has a Review Score of 9.7 (9.719) out of 10, based on 36 reviews in the last 2 years. Over all time Pitlochry Care Home has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from E A (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience

My mother was welcomed warmly. Everything was prepared with a personal touch and by our requests. Everyone has been very kind to her, and I can visit her at any time I like. The home is warm, bright and welcoming.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to send in your praise of BCG Pitlochry. The team do their absolute best to make sure every resident feels well cared for and all of their needs met. They'll be so pleased to have this feedback. Thanks again.

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Review from Janette G (Wife of Resident) published on 7 October 2025 Submitted via Postal Card
Overall Experience

No one wants to put their loved one into a home. The Manager at Pitlochry goes the extra mile to allay any doubts and feelings of guilt. She makes you realise that they have the facilities and equipment to provide care and comfort with dignity. They understand dementia. If this can be replicated in your own home with an adequate care package, you could offer the perfect alternative, but finding carers is not easy. They are impartial and will help you achieve the best for your loved one. Thank you for your support.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this thoughtful review of BCG Pitlochry. It's the team's great honour to take care of your husband and they'll be happy to learn that you very much approve of the high standard they provide. Thanks again.

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Review from Johan B (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident in Balhousie since the 10th July 2025. Moving here after a couple of spells in hospital. As Mum has stayed in Pitlochry most of her life and I reside here, Balhousie was the obvious choice. Since moving in, Mum has been well cared for by everybody. Her physical health has improved dramatically. Daily interaction with others has helped this happen. All members of staff are warm and caring. They keep me well informed regarding Mum's health and wellbeing. I would recommend Balhousie to others who are looking for a safe, friendly environment for their loved ones.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to send in this appraisal of Pitlochry. It's fantastic to hear how transformative the home has been for your mum and that there's a great working relationship there with the team. They'll be so pleased to read this. Thanks again.

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Review from Frances G (Wife of Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience

My husband was admitted into the secure dementia unit of the home on 21st March 2025 and lived there for three months until his death on 20th June. His dementia was severe and he was unable to take part in any of the activities provided. He was always treated with kindness and consideration. The assistant manager of the home is absolutely outstanding in her kindness and personal care, she is one in a million. She helped to make my distress over his condition bearable.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you so much for taking the time to write this lovely review of Pitlochry. Our sincerest condolences on your husband's passing. It was the team's absolute privilege to care for him and it's touching to hear how much reassurance they've been able to give you throughout his stay. They will be touched by your words. Warmest regards.

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Review from H W (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

The care my mother has recieved has been fantastic. All the staff are very friendly and attentive and are great at keeping the family up to date with what the residents are up to each day. It's lovely to see my mum getting involved in all the different activities.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking time to send in this fantastic review for Pitlochry. It's reassuring to hear how highly you rate the standard of care that the hardworking team gives to your mother. They will be delighted to hear this.

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Review from R J (Brother of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

Pitlochry is a first class facility. The staff are caring, friendly and diligent. The ambience is calm and airy with a very relaxed feel. The rooms are very comfortable and quiet. The social and dining areas are also very relaxed and welcoming. My brother was very relaxed, comfortable and well looked after in his final weeks.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Condolences on your brother's passing and thank you for sending in this lovely appraisal of Pitlochry. It's great to hear how comfortable you've found the environment and how diligent you've found the team. They put everything into the care of the residents and will be delighted with this feedback.

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Review from Evelyn R (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

My mother passed away on the 26th March and the care she received from the deputy manager and registered nurse during her stay was second to none. They really knew and cared for her and myself. I was with her when she passed and the professionalism and sheer kindness show by the registered nurse was beyond her role. She knew my mum well and even laid her watch and handbag out as she knew she was never seen without them. You are so lucky to have them both as part of your team and because of them both our journey was so much easier.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to send in this appraisal of Pitlochry care home. The team will agree what a privilege it was to help take care of your mother throughout her time there. They'll be really pleased to have this feedback.

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Review from M U (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

Very good care. Staff always happy to help. 5 stars.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for sending in this appraisal of Pitlochry care home. The team will be delighted with your comment and full marks!

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Review from K N (Husband of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

My wife was a patient at PCH for 2 1/2 years. The staff were wonderful and my wife was treated with respect and compassion at all times. I was a regular visitor at the home and never once has occasion to worry or complain.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to review Pitlochry care home. It's lovely to hear how much you've come to value the care taken by the team over the years. They'll be really pleased to read this.

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Review from P R (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

My dad has been here for almost 2 months. The care and attention he has had so far is second to none. Staff are so friendly and helpful. Nothing is any bother to them. Definitely a home I would strongly recommend.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you very much for this glowing appraisal of BCG Pitlochry. It means a great deal to know how satisfied you are with the effort that goes in to making it a safe and comfortable home for every resident. We'll be sure to share your words with the hardworking team.

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Review from T H (Guardian of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

The staff are always helpful, treat residents with respect and dignity. The food always looks delicious with varied choice. The room are clean bright and airy. After losing her husband of 56 years she received so much care and support from the staff that she has coped remarkably well and has a renewed zest for life.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this wonderful review of Pitlochry care home. This builds a lovely picture of what life is like there. High praise indeed! Our hardworking team will be so pleased to hear it.

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Review from S M (Daughter of Resident) published on 14 March 2025 Submitted via Website
Overall Experience

Wonderful Care Home whose team went above and beyond for our mum during her recent respite stay. Our mum is not the most patient of people but the team handled the challenges she provided with nothing but kindness and compassion at every turn. The entire team are a credit to the company.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you for such a wonderful review. And for taking the time to write it for us. It makes all the difference for us to know our residents and their families feel so positive and supported by the care we provide. We'll be sure to pass on your lovely words to our hardworking team. Thank you once again.

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Review from C C (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card
Overall Experience

Dad's first 4 weeks have been amazing he has been made so welcome and well looked after. He has settled and seems happy which makes it easier for us the family.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

That's wonderful to read, thank you so much for taking the time to write your review for us. It makes all the difference for our hardworking teams to know how much difference their care makes to their residents and their families. We'll be sure to pass on your kind words to them. Thank you once again.

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Review from M K (Mother of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience
The home seems more relaxed and happier, with staff having more time for the residents. The new management is very pleasant and easy to talk to.
There is more entertainment for the residents, and there’s always more to do.

My son has had a stroke and is happy in Balhousie, but he could use help with his speech, as he gets frustrated because he's not walking - his legs are not good. A big difference, and it's for the better.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to leave such a thoughtful review. It's reassuring to hear how satisfied you are with the environment, management and activities on offer at Pitlochry. It's also lovely to know that your son is happy there. Should you ever have any questions, suggestions or additional...  

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Review from Hynal C (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

I and my family found Balhousie at Pitlochry to be a very special place. My mother received such wonderful care there during the last few weeks of her life. She was treated with dignity and respect and every effort was made by all the staff to encourage Mum to live life to the full in spite of her physical limitations. Mum was so impressed with her room, it was far superior to the one she had had in a previous care home. Each health issue that cropped up was quickly and efficiently dealt with. We are so very thankful to each member of staff who not only cared for my mum but for us during the last week of her life. We will never forget it.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write such a thoughtful review. It is reassuring to hear how highly your family think of Pitlochry care home, how comfortable your mother was there, and your overall satisfaction with the level of care and attention the team put into every aspect of her care. They will be so touched to read this feedback.

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Review from R B (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

The staff are very helpful, good range of activities provided for residents. Some communication issues, which now appear to be resolved. Key worker's role not yet clarified which hopefully aids a more knowledgeable person-centred approach. Regular laundry service is appreciated but items can be slow to return (eg 2 weeks plus) Good standard of cleanliness and fixtures and fittings. Mum feels well supported, safe and treated with consideration.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this great review. The team will be delighted to hear how helpful you feel they are, the cleanliness of the home and how well-supported your mum feels. All feedback is taken onboard, of course. Our new manager will make it a priority to speak to you regarding...  

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Review from Angela P (Daughter of Resident) published on 9 August 2024 Submitted via Website
Overall Experience

My mum moved into this home in May 2024 and as a family, we have been very happy with the care she has received. The staff are caring and attentive. Communication is excellent and staff are quick to inform me if there are any issues/falls etc. to report. They are also very approachable when I visit, should I need to discuss anything with them. We are very grateful for the care Mum is receiving.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Hi. Thank you for such a considerate review. It's great to hear how much value you place in our team and the positive experience you're having overall. They will be delighted to hear this feedback.

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Review from Isobel W (Wife of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.

Reply from Anna Gunn, Communications Team at Pitlochry Care Home

Thank you very much for your kind review. We are so pleased to hear you had such a good experience during your stay. We’ll make sure your comments are seen by the hardworking team at Balhousie Pitlochry. Thank you again.

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Review from Carol B (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time, the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you so much for this wonderful review. We very much appreciate you taking the time to let us know how supported you felt at this difficult time, as we would expect. We will be sure to pass on your kind words to the hardworking Pitlochry staff, who will be so very glad to know they made a difference for you. We send you our very best wishes. Thank you once again.

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Review from Denise B (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience
I had to move my 78-year-old dad from a terrible care home in September 2021. The manager and all the care staff helped the transition at the end of Covid time when everything was still up in the air, which made it very heartwarming.
My dad has dementia and doesn’t remember all the time. Not only did I get to have window visits, but through time, all the bruising and bad temper tantrums from his previous care home are now zero. My dad is clean and has regular hair cuts and regular shaves. His clothes are clean, and so is his room.
Every single member of staff that I have to deal with is just welcoming and caring like family.
My visits are so nice; I can chat with Dad and have a cuppa too. Having a residential doctor on hand is also a huge bonus.

As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.

Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care Home

Thank you so much for taking the time to write this heartwarming review. We're so happy to hear our care has made all the difference to your dad's well-being and your peace of mind. That you have total confidence in your care staff is exactly as it should be, and what we strive for. We will be certain to pass your comments on to the hardworking staff. Thank you once again.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 September 2025
  • How well do we support people's wellbeing?
    Good

    (4)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Good

    (4)

  • How good is our setting?
    Good

    (4)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (32) & Events (0)

News
  • 19 Jun 2026

    Our Pitlochry residents thoroughly enjoyed their latest visit from the children of Logierait Nursery, a heartwarming tradition that continues to bring joy to the home. Activities Coordinator, Meredith, shared: “Logierait...

  • 19 Jun 2026

    The excitement is building! World Cup fever has truly taken hold across our homes, with residents getting stuck into the spirit in all sorts of wonderful ways, from crafting bunting...

  • 20 May 2026

    Residents from Pitlochry care home were treated to a memorable day out last week as they visited Blair Drummond Safari Park, making the most of a fun-filled outing packed with...

Upcoming Events

There are no upcoming events for Pitlochry Care Home.

Awards / Recognitions (7)

  • 21 Nov 2025Recipient: Pitlochry Care Home
  • 20 Nov 2024Recipient: BCG
  • 27 Jun 2024Recipient: BCG

Accreditations

There are no accreditations posted yet for Pitlochry Care Home.

Meet the Team (1)

Andrew Jackson
Andrew JacksonJob Title:Home ManagerJoined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

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