Pitlochry Care Home

As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.

My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time, the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.

As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.

It was my mum's 91st birthday, and the staff went out of their way to make it a lovely day for Mum, and I thought they should be recognised for this.

My husband was transferred from the local hospital to Pitlochry Care Home a week ago. I wasn't allowed to visit as the 14 day quarantine was on. However, when I pointed out that this rule had been changed on 8th September I was allowed to visit which reassured both me and my husband. Very good care.

The care my mother-in-law received was always of a very high standard, with plenty of staff on call and available for any assistance necessary. She was always treated with dignity and respect and staff took the trouble to get to know her as a person and could chat to her about family when we were unable to visit. There always seemed to be a good range of activities available even if she did not always want to take part, and often we were encouraged to join in when visiting which made us all feel part of an extended family. The meals always looked appetising with a choice of traditional and more adventurous cuisine. The facilities were always well maintained and cleaned to a high standard.

All the staff are good, no comment about anything, just keep up to good work, Thank you for everything.

I wouldn’t hesitate to back again. The member of staff at the reception was lovely really makes visiting the home great and my wee girl loves to see her.

Balhousie Pitlochry Care Home staff went above and beyond in the ways they provided for our relative over the eight years they were resident. They are to be commended for the care at all times and especially over our relative’s final days and for the sensitive and considerate way in which they helped the family visit during this sad time. Our family are extremely grateful to all staff involved.

Can't fault them at all.

I commend the home in the work they have done during this covid pandemic keeping those in their care safe. If there has been a problem I have found they have dealt with it. The home is clean and tidy and there is a caring atmosphere with most of the staff. The only area needing to be addressed is the food. Often the puddings are inedible due to still being frozen, This could easily be addressed. My friend has capacity and this should be acknowledged.

During the two years, my husband has been a resident in Pitlochry they have the most wonderful staff and management to be in charge. The cleanliness is superb, food and laundry the same. Because my husband has been so happy (most of the time with dementia taking over) it has elevated my worry about him and helped during Covid. I know he is being very well cared for.

To date, I am very satisfied with the care provided. The care and empathy of the staff who I feel have done a wonderful job during the Covid problem.

During this most difficult time, all the staff within the Pitlochry Care Home have worked tremendously dealing with all residents and families in keeping everyone safe and relatives well-informed revisits and testing.

I have found all the staff helpful and caring. The fees are quite high but the care is first-rate overall. The person I visit came from another care home and seems much more settled in the present one. It has been a strain coping with lockdown restrictions but the home has been very informative and the precautions were necessary. All in all, a favourable review!

Residents looked after in a clean, caring environment. The staff have continued to provide 24-hour care in a satisfactory manner throughout a very difficult year. The activities coordinator has been amazing, providing activities throughout lockdown, engaging with family and friends through social media.

One negative and that is that I think the staff could do a better job of dealing with laundry and making sure that the correct laundry is returned to the correct resident. This may have improved recently but it was an issue 12 months ago.

On admission to Balhousie I was very ill, could not walk, eat, drink etc without the care from the staff. I'm now back home feeling so much better, so thank you.

Everything and everyone contributes to the caring, friendly family atmosphere at Balhousie. The care, compassion and good humour shown by staff, the cleanliness of rooms and clothing. The lovely meals, the activities and the administration. Nurse in charge always advised us of any medical changes. My Mother in Law could not have received better care anywhere else Thank you all at Balhousie Pitlochry.

An excellent place - everyone was very caring and helpful. I left feeling so much better than when I arrived.