Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
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9.8 53 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.
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Care Provided by Pitlochry Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1859
  • Self-Funded Nursing Dementia Care: from £1859
  • RESPITE Self-Funded Nursing Care: from £1859
  • RESPITE Self-Funded Nursing Dementia Care: from £1859

These fees are for guidance and based on a standard room. Room prices can vary depending on where the room is located within the Home.
Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.


Please get in touch.
We’d love to chat over your specific needs and show you around. Feel free to give us a call or email
We’re here to answer your questions and help you find the best care for you.

These prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Pitlochry Care Home Reviews (53)

9.8

Pitlochry Care Home has a Review Score of 9.8 (9.786) out of 10, based on 24 reviews in the last 2 years.
Over all time Pitlochry Care Home has 53 reviews.

Overall Experience
  • 39
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Date Published
  • 53
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Reviewer Connection to Pitlochry Care Home
  • 24
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  • 3
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  • 2
  • 1
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Total of 53, showing 41-53
Review from Allan M (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
1) The staff are all very friendly and helpful.
2) They display kindness and respect to my parents.
3) They use a variety of activities to keep my parents well occupied, especially Mother, who has dementia but who always enjoyed music. The staff regularly entertain the residents with music shows and
singalongs which I can see my mother really enjoys.
4) I can see she enjoys the music and dancing sessions because the activities co-ordinator videos the activities and uploads them for viewing by relatives and friends.
5) My father is particularly complimentary of the food, especially breakfast.
One negative and that is that I think the staff could do a better job of dealing with laundry and making sure that the correct laundry is returned to the correct resident. This may have improved recently but it was an issue 12 months ago.
Reply from Gillian Drummond, Brand and Communications Manager at Pitlochry Care HomeThank you so much for your feedback. It's great to hear that your parents are well entertained and occupied. We will pass on your comments about the laundry and look into it.
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Review from A S (Respite Resident) assisted by family/friend published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On admission to Balhousie I was very ill, could not walk, eat, drink etc without the care from the staff. I'm now back home feeling so much better, so thank you.
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Review from Isabel S (Daughter-in-law of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything and everyone contributes to the caring, friendly family atmosphere at Balhousie. The care, compassion and good humour shown by staff, the cleanliness of rooms and clothing. The lovely meals, the activities and the administration. Nurse in charge always advised us of any medical changes. My
Mother in Law could not have received better care anywhere else Thank you all at Balhousie Pitlochry.
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Review from David S (Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent place - everyone was very caring and helpful. I left feeling so much better than when I arrived.
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Review from David M (Nephew of Resident) published on 15 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can personally say that I was very happy with the care my aunt received at Balhousie Pitlochry. I cannot thank the whole team for all you did for my relative. They always kept us updated when there were changes in our aunt's health. Their assistant manager was always there if we needed to speak and
always made us feel a peace of mind when we have worries. I cannot recommend this home highly enough and there care for Dementia patients.
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Review from Karen A (Daughter of Resident) published on 1 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Balhousie House in Pitlochry seems to have its residents' health and emotional well-being as absolute priority.


I felt that my mother's temporary stay was tailor-made for her and helped her to convalesce and regain her independence.


The manager and staff were incredibly intuitive about my mum's

needs and very patient in their care.


There was always a member of staff popping their head in for a chat with my mum and as a visitor, who could sometimes only visit at odd times as I live nearly 200 miles away, I was always made to feel very welcome too.


A happy and safe place.

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Review from Wendy H (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just transferred to Balhousie Pitlochry Care Home from another home as she needed a more secure environment. Everyone made the move easy and calm. All the staff are helpful and friendly and there is always someone on hand to help. The family are very happy that she is safe, secure and
well looked after.
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Review from A F (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother suffers from Alzheimer's. The staff at Balhousie are very kind to her even though she does not always cooperate. They are patient and work hard to keep her looking and feeling as good as possible. It is a hard job and I am grateful for all that they do.
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Review from I T (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly two years and at all times, I have been highly satisfied with the standard of care. It is so good to know she is being very well looked after in her old age.
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Review from G W (Daughter of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I are delighted with the care, support and attention given to our parents at Balhousie. The staff are very kind and caring.
It is well run, clean and professional.
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Review from K G (Son of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my father has been lucky enough to be placed there.
Staff are excellent.
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Review from Derek T (Husband of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife spent the last three weeks of her life in Balhousie Care Home at Pitlochry. Her kidneys has gone completely, and we knew should couldn't survive. However the staff treated her with great care and kindness, nothing being too much trouble. We couldn't have asked for better care anywhere.
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Review from Douglas T (Resident) published on 2 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Balhousie Care Home is excellent. I am in my own room and get looked after by all the staff and are well organised.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Pitlochry Care Home is calculated as follows: ( (233 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 281 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Sep 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitlochry Care Home to verify any information. View our terms and conditions. Pitlochry Care Home has an Enhanced Service - more info.