Balhousie Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP

Balhousie Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Balhousie Pitlochry has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any Balhousie Care home. Please contact the care home manager to arrange your visit.

Group: Balhousie Care Group

Person in charge: Lynne Rennie (Home Manager)

Local Authority / Social Services: Perth and Kinross Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 100.

Languages Spoken by Staff (other than English): Polish, Thai, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Balhousie Pitlochry Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.7 (maximum of 10) for Balhousie Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Balhousie Pitlochry Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.754 for Balhousie Pitlochry Care Home is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 130 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.9 Points relating to the number of positive Reviews for Balhousie Pitlochry Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10 Target = 0.900

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Balhousie Pitlochry Care Home has a Review Score of 9.7 (9.654) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balhousie Pitlochry Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balhousie Pitlochry Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Everything and everyone contributes to the caring, friendly family atmosphere at Balhousie. The care, compassion and good humour shown by staff, the cleanliness of rooms and clothing. The lovely meals, the activities and the administration. Nurse in charge always advised us of any medical changes. My Mother in Law could not have received better care anywhere else Thank you all at Balhousie Pitlochry.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

An excellent place - everyone was very caring and helpful. I left feeling so much better than when I arrived.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.7 out of 5

I can personally say that I was very happy with the care my aunt received at Balhousie Pitlochry. I cannot thank the whole team for all you did for my relative. They always kept us updated when there were changes in our aunt's health. Their assistant manager was always there if we needed to speak and always made us feel a peace of mind when we have worries. I cannot recommend this home highly enough and there care for Dementia patients.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Balhousie House in Pitlochry seems to have its residents' health and emotional well-being as absolute priority.

I felt that my mother's temporary stay was tailor-made for her and helped her to convalesce and regain her independence.

The manager and staff were incredibly intuitive about my mum's needs and very patient in their care.

There was always a member of staff popping their head in for a chat with my mum and as a visitor, who could sometimes only visit at odd times as I live nearly 200 miles away, I was always made to feel very welcome too.

A happy and safe place.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has just transferred to Balhousie Pitlochry Care Home from another home as she needed a more secure environment. Everyone made the move easy and calm. All the staff are helpful and friendly and there is always someone on hand to help. The family are very happy that she is safe, secure and well looked after.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother suffers from Alzheimer's. The staff at Balhousie are very kind to her even though she does not always cooperate. They are patient and work hard to keep her looking and feeling as good as possible. It is a hard job and I am grateful for all that they do.

How likely would you be to recommend Balhousie Pitlochry Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My mum has been a resident for nearly two years and at all times, I have been highly satisfied with the standard of care. It is so good to know she is being very well looked after in her old age.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My brother and I are delighted with the care, support and attention given to our parents at Balhousie. The staff are very kind and caring.
It is well run, clean and professional.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very pleased that my father has been lucky enough to be placed there.
Staff are excellent.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My wife spent the last three weeks of her life in Balhousie Care Home at Pitlochry. Her kidneys has gone completely, and we knew should couldn't survive. However the staff treated her with great care and kindness, nothing being too much trouble. We couldn't have asked for better care anywhere.

How likely would you be to recommend Balhousie Pitlochry Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Balhousie Care Home is excellent. I am in my own room and get looked after by all the staff and are well organised.

How likely would you be to recommend Balhousie Pitlochry Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Balhousie Pitlochry Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Balhousie Pitlochry Care Home