Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
Review Us
9.7 65 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.
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Care Provided by Pitlochry Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1859
  • Self-Funded Nursing Dementia Care: from £1859
  • RESPITE Self-Funded Nursing Care: from £1859
  • RESPITE Self-Funded Nursing Dementia Care: from £1859

These fees are for guidance and based on a standard room. Room prices can vary depending on where the room is located within the Home.
Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.


Please get in touch.
We’d love to chat over your specific needs and show you around. Feel free to give us a call or email
We’re here to answer your questions and help you find the best care for you.

The price(s) shown are provided by the care home. Contact Pitlochry Care Home for full pricing details and T&Cs.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Pitlochry Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Pitlochry Care Home Reviews (65)

9.7

Pitlochry Care Home has a Review Score of 9.7 (9.709) out of 10, based on 36 reviews in the last 2 years.
Over all time Pitlochry Care Home has 65 reviews.

Overall Experience
  • 48
  • 14
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Date Published
  • 65
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Reviewer Connection to Pitlochry Care Home
  • 30
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  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
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  • 1
  • 1
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Total of 65, showing 1-20
Review from M M (Sister of Resident) published on 19 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the home. Staff are excellent. Shyrley been well cared for, she is very happy and content.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you kindly for sending in this excellent review for Pitlochry. Five stars in every category - fantastic stuff! The team will be so pleased to hear how happy you are with their high standard of care and that your sister is right at home. Thanks again.
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Review from M B (Daughter of Resident) published on 16 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Balhousie Pitlochry since Dec 2025. After an initial period, which was quite unsettled, Dad has settled very well into his new home. Personally I only have absolute praise for all the staff that are here at Balhousie Pitlochry. Everyone is very welcoming and good with Dad. The staff
keep me full informed of what has been happening with Dad's day and if anything has happened that I need to know about. Dad is well looked after and I am completely happy with all aspects of Dad's care.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to review Pitlochry care home. We're so glad to hear that your dad has settled in so well, that you feel fully informed at all times and that you're happy with his care overall. Thanks again for your kind words, the team will be delighted.
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Review from Nanette T (Daughter of Resident) published on 16 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Balhousie for over a year and we cannot thank the staff enough. My Mother has been well looked after and her needs have been met.
I would have no worries about recommending this care home to others, it has given the family great peace of mind to know that Mum is well looked after.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you very much for taking the time to prepare and send in this excellent review - five stars in every category! It's great to hear that the team have been able to make you at ease by catering to all of your mum's needs. They'll be very happy to read this!
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Review from Arlene C (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in the home for 15 months now and I'm very happy with the staff and care he receives there.
I can't speak highly enough about the staff who are caring, attentive and very competent. They all know my dad and his particular needs and are very kind & patient with him.
Manager Andrew,
Svetlana and Shona are always available if we have any questions.
It's a small unit with nice rooms and very clean, the garden is nice in summer. It's calm and quiet and there are activities for residents who are able.
We'd had live-in carers and tried another care home before this one and Pitlochry Care Home has been great both for my dad who seems settled and happy and for us as we can visit him when we want and know that he's looked after when we're not there.
I visit every week and am always warmly welcomed by staff, I'm impressed with how well they do their jobs. Highly recommend.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for sending in such a superb recommendation for Pitlochry. It's a real pleasure to hear how well your dad has settled in and how highly you rate the efforts of the whole team. We'll be sure to pass on this excellent feedback. Thanks again.
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Review from M B (Friend of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Pitlochry from February 2025. I visit the home 3 times a week, I feel welcome and comfortable. Staff are kind, well-trained and know very well residents. Home is clean and food is very tasty.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking time to prepare and send in this excellent appraisal of Pitlochry. Five stars in every department, wonderful! it's great to hear that you feel welcomed and comfortable during your visits and that you see the efforts of the team so clearly. They'll be delighted to have your feedback. Thanks again.
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Review from A R (Daughter of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been a resident in Balhousie for 2 years now. He went in with my mum and recently my mum passed away. I would honestly say the staff went above and beyond in their caring for us as a family, but especially for my dad. My dad was struggling with the loss and the staff were able to help him
through his grief. I am very grateful to all the staff in supporting my dad. My dad is smiling again. Thank you.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to send in this heartfelt review of Pitlochry care home. It will mean a great deal to the team to know that they've been such a support and source of comfort both to your family and your dad. We'll be sure to pass on your kind comments. Thanks again.
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Review from Iona G (Daughter of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was warmly welcomed into your care home and has settled well . She's enjoying all the activities and meeting all the other.residents and lovely staff .
Nice big room with a lovely woodland view and large shower room .
We've been kept very well informed about mums care and reassured that she's
in the safest place to meet her needs .
Thank you all for your hard work.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to share this excellent review for Pitlochry. It's great to hear how comfortable your mum is finding her new home, that she's enjoying the social aspect of life there and that you can take heart she's in the safest of hands. The team will be delighted to read your comments. Thanks again.
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Review from C M (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our dad has been in Pitlochry care home since the end of April and we are so pleased that he has settled so quickly. He is happy with his room and feels comfortable in his environment. The staff are very attentive and nothing seems too much trouble. The staff have also been so kind to us as a family
and if there are any issues they try to sort things out without any fuss. We now have peace of mind that Dad is in a caring, safe environment.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for sending in this great review of Pitlochry. It's heartening to hear how well your dad has settled in and how comfortable he is here. It's also good to know that the team's efforts are giving your family peace of mind too. The team will be so pleased to read your comments. Thanks again.
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Review from Jennifer C (Daughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly brilliant care home in the heart of Pitlochry. My mother has been a permanent resident in BCG Pitlochry since January 2025. My mother has dementia and other health issues which made me decide, that BCG Pitlochry was the best option for mother's long term care. The level of care my mother receives
in the care home, from the wonderful and dedicated staff, is outstanding. The staff go above and beyond for all the residents in their care. It gives me peace of mind, knowing my mother is in safe hands at all times. As a family member too, I can feel how homely and welcoming the staff are during my visits. Always engaging with the residents, family and other visitors puts everyone at ease. The staff are a massive credit to BCG. From management, especially Svetlana, whom is amazing in her role as Deputy Manager, Shona does a great job in her role as administrator, to the fantastic nurses, care assistants, cleaners, kitchen staff etc. Thank you all for taking care of my mother!
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you very much for posting this wonderful appraisal of Pitlochry! It's great to hear that you have complete peace of kind that your mother is in the best of care and that you've seen what the team can do with your own eyes. They'll be so happy to read this. Thanks again.
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Review from K W (Wife of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly my husband had poor care in Balhousie, Pitlochry. He was not looked after well on frequent occasions. His medication was not supervised resulting in missed doses. He was on end of life care and was left slumped in a normal lounge chair for 5 hours when he had a chest infection and damage to his
skin. The same thing happened two days in a row. He was in tears when l went in. Hot soup was spilled on him. He did not have dementia and was not a difficult patient. His catheter bag was emptied in front of a female visitor. He and his bed were left covered in food when l had asked for him to have assistance with meals. Nobody had cleaned him up even though his plates had been removed. He was not offered his toothbrush. His hair wasn't brushed. He never had a shower. He was left lying in his own excrement. I went to the Care Inspectorate and they have upheld my complaints. My husband died in February. Some of the staff are nice and do the best they can but it was a heartbreaking time.
Reply from Melanie Brockway, Marketing and Communications Manager at Pitlochry Care HomeThank you for sharing your feedback. We are very sorry for the loss of your husband and deeply saddened to read of your experience at what must have been a very difficult and emotional time for you.

We were surprised to read your review as during your husband's stay we met several times to listen carefully to your concerns and understand your wishes for his care. Following these discussions, you shared that you felt reassured and satisfied with the care in place and that the matters raised had been addressed. You also advised that you felt well supported, particularly during your husband's palliative care. We are sorry that you now feel your concerns were not dealt with appropriately.

The team also truly valued the kindness and appreciation you shared with them when you last met - it meant a great deal to them. Thank you.
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Review from Emma F (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Pitlochry care home since February. He's settled in really well, a lot better than we'd ever have imagined, which is undoubtedly due to the wonderful staff there. Everyone has been so welcoming to both Dad and myself, and nothing seems to be too much trouble. The staff are so friendly,
creating an enjoyable and happy, yet calm, environment. Dropping in once a week to see Dad, I'm always welcomed by smiling faces. I can't praise them highly enough.
I'm kept update with Dad's welfare, as well as all the activities he's getting involved in, always keeping my mind at ease.
No one wants to think of their loved ones in a care home, but often it is the only option. I feel so fortunate that Dad is in Pitlochry, and wouldn't hesitate to recommend it.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to write and send in this wonderful review of Pitlochry. It's great to hear your dad feels so settled and that you've seen all the care and attention that goes into the home up close. The team will appreciate all of your superb feedback. Thanks again!
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Review from Tommy M (Son of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We now have peace of mind that our mum is in a warm, caring environment. The care and attention that Mum receives is of the highest standard. We are extremely grateful to the lovely staff.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for posting in this excellent review of Pitlochry care home. It means a great deal to know that the team are able to give you the peace of mind you need and you've seen up close how the home provides a high standard of care. They'll be really happy to hear this.
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Review from M W (Son of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live overseas and was anxious about whether my mum was being well cared for in her new environment. I flew home to see for myself and needn't have worried. The staff were warm and caring, and without exception they seemed enthusiastic and happy to be there. Mum settled in very quickly, visits were
always welcome, and nothing was too much trouble. All staff members knew Mum and reassured me about how well she had settled in. I can't thank the team enough for the care they give.
Reply from David Kerr, Communications Team at Pitlochry Care HomeSincere thanks for sending in this lovely review. It's heartening that you've seen first hand how quickly your mum settled in at Pitlochry and that the team are collectively able to give you peace of mind. They'll be really pleased to read this.
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Review from J S (Resident) assisted by family/friend published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and considerate. I thought the food was good. The variety of food was good. I had a lovely room looking out over a woodland. I saw lots of wildlife, which I really enjoyed. I also liked the privacy of my room and own toilet and shower. I thought it was brilliant when I
got my hair washed, cut and blow-dried.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to review your stay at Pitlochry, It's wonderful to have this feedback directly from a resident. It's heartening to know you enjoyed every aspect of your care. The team will be so happy to see this. Thanks again.
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Review from Norman R (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been wonderful, kind and caring.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to send in this excellent review of Pitlochry. It's wonderful to hear directly from a resident that you're awarding the home full marks in every department. The hardworking team will be so pleased to hear this.
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Review from Sheila S (Sister of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very helpful and kind to Marion. The care she has been given has been very good, and I have been kept informed of all aspects of Marion's, my sister's, care.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to send in this excellent review of BCG Pitlochry. It's great to hear that you have complete faith in all aspects of your sister's care. We'll pass this feedback onto the hardworking team, they'll be so pleased to hear it. Thanks again.
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Review from W Y (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mother here when she needed a higher level of care. It's a lovely place, she's well looked after and the staff are warm and caring. We're always made to feel welcome here. I have every confidence that she's in the best place.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to send in this excellent review. It's great to hear that you've found your mother's best home at Pitlochry. This will mean so much to our hardworking team.
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Review from Cameron G (Son of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I have recently concluded our long-term involvement with Pitlochry Care Home for both my parents. Throughout this period the staff have consistently demonstrated exceptional helpfulness and understanding. We were always kept informed of any issues and their support was invaluable. We are
very fortunate to have such a care home in our area.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to write this wonderful appraisal of BCG Pitlochry. It means a great deal that you trusted us with your parents' care and that you saw up close how dedicated the entire team is. They'll be really pleased to read this. Thanks again.
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Review from Linda G (Niece of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was cared for a Balhousie for 7 years. During that time the key nurse in charge never changed and she provided me with welfare updates regularly. My aunt lived happily here and I cannot fault the level of her care. Her passing came peacefully and with dignity. I have no hesitation in recommending
Balhousie Pitlochry to anyone wanting a happy and secure environment for their loved one.
Reply from David Kerr, Communications Team at Pitlochry Care HomeSincere condolences on your aunt's passing. Thank you for taking the time to review BCG Pitlochry; it means a great deal to have your valuable feedback. We'll be sure to pass your comments on to the hardworking team, they will be touched to read this.
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Review from E A (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was welcomed warmly. Everything was prepared with a personal touch and by our requests. Everyone has been very kind to her, and I can visit her at any time I like. The home is warm, bright and welcoming.
Reply from David Kerr, Communications Team at Pitlochry Care HomeThank you for taking the time to send in your praise of BCG Pitlochry. The team do their absolute best to make sure every resident feels well cared for and all of their needs met. They'll be so pleased to have this feedback. Thanks again.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Pitlochry Care Home is calculated as follows: ( (339 Excellents x 5) + (56 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 422 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Sep 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

Frequently Asked Questions about Pitlochry Care Home

What types of Care is Pitlochry Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pitlochry Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Pitlochry Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pitlochry Care Home to the centre of Pitlochry?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitlochry Care Home to verify any information. View our terms and conditions. Pitlochry Care Home has an Enhanced Service - more info.