Pitlochry Care Home

When we needed a care home for my wife the only one we considered was the Balhousie Care Home, Pitlochry. My mother-in-law had been in care at Balhousie for just over a year and it has been a wonderful placement for her, it brought her back to life. The home is always clean, tidy and warm and the staff are excellent, compassionate, caring and professional. I cannot speak too highly of Balhousie, Pitlochry and would both endorse it and recommend it unreservedly.

Our Auntie has not been in the care home very long, but straight away we noticed how good the staff and management are.

Dad has been well cared for for ten years

My husband was at the carehome for nearly 3 months. All the staff were great at their job, and treated my husband respectfully, and treated with dignity. I was always welcomed when I came to visit and was always offered a cup of tea, and a smile.

Excellent. Care : making sure my parents needs are cared for going above and beyond to make sure they are happy. Nothing is too much trouble. Staff are very friendly and most important to us kind. We are kept informed of all that is going on in the carehome ie: Activities and feel very welcome when we visit. Over all : Couldn't ask for a better carehome for my parents

Father became a resident in April 2026 so review only covers 3 months. Initialy staff treated dad as if he has dementia (which he doesn't) however after getting to know him staff have been excellent in their care. All staff very friendly and helpful and any issues are dealt with promptly.

I am very happy with the care home I have only been going for a week but I am happy with the care of my partner and all the staff I have met are dedicated to there work and very helpful there is nomore I can say except thank you to all.

Very happy with the home. Staff are excellent. Shyrley been well cared for, she is very happy and content.

Dad has been in Balhousie Pitlochry since Dec 2025. After an initial period, which was quite unsettled, Dad has settled very well into his new home. Personally I only have absolute praise for all the staff that are here at Balhousie Pitlochry. Everyone is very welcoming and good with Dad. The staff keep me full informed of what has been happening with Dad's day and if anything has happened that I need to know about. Dad is well looked after and I am completely happy with all aspects of Dad's care.

I would have no worries about recommending this care home to others, it has given the family great peace of mind to know that Mum is well looked after.

I visit every week and am always warmly welcomed by staff, I'm impressed with how well they do their jobs. Highly recommend.

My friend has been in Pitlochry from February 2025. I visit the home 3 times a week, I feel welcome and comfortable. Staff are kind, well-trained and know very well residents. Home is clean and food is very tasty.

My dad has been a resident in Balhousie for 2 years now. He went in with my mum and recently my mum passed away. I would honestly say the staff went above and beyond in their caring for us as a family, but especially for my dad. My dad was struggling with the loss and the staff were able to help him through his grief. I am very grateful to all the staff in supporting my dad. My dad is smiling again. Thank you.

Thank you all for your hard work.

Our dad has been in Pitlochry care home since the end of April and we are so pleased that he has settled so quickly. He is happy with his room and feels comfortable in his environment. The staff are very attentive and nothing seems too much trouble. The staff have also been so kind to us as a family and if there are any issues they try to sort things out without any fuss. We now have peace of mind that Dad is in a caring, safe environment.

A truly brilliant care home in the heart of Pitlochry. My mother has been a permanent resident in BCG Pitlochry since January 2025. My mother has dementia and other health issues which made me decide, that BCG Pitlochry was the best option for mother's long term care. The level of care my mother receives in the care home, from the wonderful and dedicated staff, is outstanding. The staff go above and beyond for all the residents in their care. It gives me peace of mind, knowing my mother is in safe hands at all times. As a family member too, I can feel how homely and welcoming the staff are during my visits. Always engaging with the residents, family and other visitors puts everyone at ease. The staff are a massive credit to BCG. From management, especially Svetlana, whom is amazing in her role as Deputy Manager, Shona does a great job in her role as administrator, to the fantastic nurses, care assistants, cleaners, kitchen staff etc. Thank you all for taking care of my mother!

Sadly my husband had poor care in Balhousie, Pitlochry. He was not looked after well on frequent occasions. His medication was not supervised resulting in missed doses. He was on end of life care and was left slumped in a normal lounge chair for 5 hours when he had a chest infection and damage to his skin. The same thing happened two days in a row. He was in tears when l went in. Hot soup was spilled on him. He did not have dementia and was not a difficult patient. His catheter bag was emptied in front of a female visitor. He and his bed were left covered in food when l had asked for him to have assistance with meals. Nobody had cleaned him up even though his plates had been removed. He was not offered his toothbrush. His hair wasn't brushed. He never had a shower. He was left lying in his own excrement. I went to the Care Inspectorate and they have upheld my complaints. My husband died in February. Some of the staff are nice and do the best they can but it was a heartbreaking time.

No one wants to think of their loved ones in a care home, but often it is the only option. I feel so fortunate that Dad is in Pitlochry, and wouldn't hesitate to recommend it.

We now have peace of mind that our mum is in a warm, caring environment. The care and attention that Mum receives is of the highest standard. We are extremely grateful to the lovely staff.

I live overseas and was anxious about whether my mum was being well cared for in her new environment. I flew home to see for myself and needn't have worried. The staff were warm and caring, and without exception they seemed enthusiastic and happy to be there. Mum settled in very quickly, visits were always welcome, and nothing was too much trouble. All staff members knew Mum and reassured me about how well she had settled in. I can't thank the team enough for the care they give.