Pitlochry Care Home

Father became a resident in April 2026 so review only covers 3 months. Initialy staff treated dad as if he has dementia (which he doesn't) however after getting to know him staff have been excellent in their care. All staff very friendly and helpful and any issues are dealt with promptly.

I am very happy with the care home I have only been going for a week but I am happy with the care of my partner and all the staff I have met are dedicated to there work and very helpful there is nomore I can say except thank you to all.

Very happy with the home. Staff are excellent. Shyrley been well cared for, she is very happy and content.

Dad has been in Balhousie Pitlochry since Dec 2025. After an initial period, which was quite unsettled, Dad has settled very well into his new home. Personally I only have absolute praise for all the staff that are here at Balhousie Pitlochry. Everyone is very welcoming and good with Dad. The staff keep me full informed of what has been happening with Dad's day and if anything has happened that I need to know about. Dad is well looked after and I am completely happy with all aspects of Dad's care.

I would have no worries about recommending this care home to others, it has given the family great peace of mind to know that Mum is well looked after.

I visit every week and am always warmly welcomed by staff, I'm impressed with how well they do their jobs. Highly recommend.

My friend has been in Pitlochry from February 2025. I visit the home 3 times a week, I feel welcome and comfortable. Staff are kind, well-trained and know very well residents. Home is clean and food is very tasty.

My dad has been a resident in Balhousie for 2 years now. He went in with my mum and recently my mum passed away. I would honestly say the staff went above and beyond in their caring for us as a family, but especially for my dad. My dad was struggling with the loss and the staff were able to help him through his grief. I am very grateful to all the staff in supporting my dad. My dad is smiling again. Thank you.

Thank you all for your hard work.

Our dad has been in Pitlochry care home since the end of April and we are so pleased that he has settled so quickly. He is happy with his room and feels comfortable in his environment. The staff are very attentive and nothing seems too much trouble. The staff have also been so kind to us as a family and if there are any issues they try to sort things out without any fuss. We now have peace of mind that Dad is in a caring, safe environment.

A truly brilliant care home in the heart of Pitlochry. My mother has been a permanent resident in BCG Pitlochry since January 2025. My mother has dementia and other health issues which made me decide, that BCG Pitlochry was the best option for mother's long term care. The level of care my mother receives in the care home, from the wonderful and dedicated staff, is outstanding. The staff go above and beyond for all the residents in their care. It gives me peace of mind, knowing my mother is in safe hands at all times. As a family member too, I can feel how homely and welcoming the staff are during my visits. Always engaging with the residents, family and other visitors puts everyone at ease. The staff are a massive credit to BCG. From management, especially Svetlana, whom is amazing in her role as Deputy Manager, Shona does a great job in her role as administrator, to the fantastic nurses, care assistants, cleaners, kitchen staff etc. Thank you all for taking care of my mother!

Sadly my husband had poor care in Balhousie, Pitlochry. He was not looked after well on frequent occasions. His medication was not supervised resulting in missed doses. He was on end of life care and was left slumped in a normal lounge chair for 5 hours when he had a chest infection and damage to his skin. The same thing happened two days in a row. He was in tears when l went in. Hot soup was spilled on him. He did not have dementia and was not a difficult patient. His catheter bag was emptied in front of a female visitor. He and his bed were left covered in food when l had asked for him to have assistance with meals. Nobody had cleaned him up even though his plates had been removed. He was not offered his toothbrush. His hair wasn't brushed. He never had a shower. He was left lying in his own excrement. I went to the Care Inspectorate and they have upheld my complaints. My husband died in February. Some of the staff are nice and do the best they can but it was a heartbreaking time.

No one wants to think of their loved ones in a care home, but often it is the only option. I feel so fortunate that Dad is in Pitlochry, and wouldn't hesitate to recommend it.

We now have peace of mind that our mum is in a warm, caring environment. The care and attention that Mum receives is of the highest standard. We are extremely grateful to the lovely staff.

I live overseas and was anxious about whether my mum was being well cared for in her new environment. I flew home to see for myself and needn't have worried. The staff were warm and caring, and without exception they seemed enthusiastic and happy to be there. Mum settled in very quickly, visits were always welcome, and nothing was too much trouble. All staff members knew Mum and reassured me about how well she had settled in. I can't thank the team enough for the care they give.

I found the staff very helpful and considerate. I thought the food was good. The variety of food was good. I had a lovely room looking out over a woodland. I saw lots of wildlife, which I really enjoyed. I also liked the privacy of my room and own toilet and shower. I thought it was brilliant when I got my hair washed, cut and blow-dried.

The staff have been wonderful, kind and caring.

Everyone has been very helpful and kind to Marion. The care she has been given has been very good, and I have been kept informed of all aspects of Marion's, my sister's, care.

We moved our mother here when she needed a higher level of care. It's a lovely place, she's well looked after and the staff are warm and caring. We're always made to feel welcome here. I have every confidence that she's in the best place.

My family and I have recently concluded our long-term involvement with Pitlochry Care Home for both my parents. Throughout this period the staff have consistently demonstrated exceptional helpfulness and understanding. We were always kept informed of any issues and their support was invaluable. We are very fortunate to have such a care home in our area.