Pitlochry Care Home

Burnside Road, Pitlochry PH16 5BP
Review Us
9.7 45 Reviews
  • Pitlochry Care Home, Pitlochry
Pitlochry Care Home is a tasteful, modern development, with a team of qualified and professional carers who are committed to providing care of the highest standard. The home is well-resourced and equipped to support that objective.

Pitlochry Home has a unique interior design that is often compared to that of a modern hotel, being bright and attractive, as well as spacious - and therefore ideal for the provision of efficient and sensitive care.

Resident health, hygiene and nutrition are the main focus for staff, together with the desire to provide a safe, supportive and secure environment, where relatives feel confident in the care being provided for their loved ones.

Pitlochry is an established and popular regional tourist destination. The town of Pitlochry is just a few minutes walk from the home and provides many opportunities to take able residents out to enjoy the surrounding area. Professionals warmly welcome you to visit any BCG Care home. Please contact the care home manager to arrange your visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2228
  • Self-Funded Nursing Dementia Care: from £2228
  • RESPITE Self-Funded Nursing Care: from £2228
  • RESPITE Self-Funded Nursing Dementia Care: from £2228

These rates include £369.15 personal and nursing care. If the local council provides this, the Funder will only pay from £1858.85.

These prices are only a guideline, please contact Pitlochry Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Andrew Jackson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Pitlochry Care Home Reviews (45)

Total of 45, showing 1-20
9.7

Pitlochry Care Home has a Review Score of 9.7 (9.723) out of 10, based on 18 reviews in the last 2 years. Over all time Pitlochry Care Home has 45 reviews.

Overall Experience

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Date Published

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Review from Frances G (Wife of Resident) published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted into the secure dementia unit of the home on 21st March 2025 and lived there for three months until his death on 20th June. His dementia was severe and he was unable to take part in any of the activities provided. He was always treated with kindness and consideration. The assistant
manager of the home is absolutely outstanding in her kindness and personal care, she is one in a million. She helped to make my distress over his condition bearable.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you so much for taking the time to write this lovely review of Pitlochry. Our sincerest condolences on your husband's passing. It was the team's absolute privilege to care for him and it's touching to hear how much reassurance they've been able to give you throughout his stay. They will be touched by your words. Warmest regards.

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Review from H W (Daughter of Resident) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has recieved has been fantastic. All the staff are very friendly and attentive and are great at keeping the family up to date with what the residents are up to each day. It's lovely to see my mum getting involved in all the different activities.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking time to send in this fantastic review for Pitlochry. It's reassuring to hear how highly you rate the standard of care that the hardworking team gives to your mother. They will be delighted to hear this.

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Review from R J (Brother of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pitlochry is a first class facility. The staff are caring, friendly and diligent. The ambience is calm and airy with a very relaxed feel. The rooms are very comfortable and quiet. The social and dining areas are also very relaxed and welcoming. My brother was very relaxed, comfortable and well looked
after in his final weeks.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Condolences on your brother's passing and thank you for sending in this lovely appraisal of Pitlochry. It's great to hear how comfortable you've found the environment and how diligent you've found the team. They put everything into the care of the residents and will be delighted with this feedback.

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Review from Evelyn R (Daughter of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on the 26th March and the care she received from the deputy manager and registered nurse during her stay was second to none. They really knew and cared for her and myself. I was with her when she passed and the professionalism and sheer kindness show by the registered nurse was
beyond her role. She knew my mum well and even laid her watch and handbag out as she knew she was never seen without them. You are so lucky to have them both as part of your team and because of them both our journey was so much easier.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to send in this appraisal of Pitlochry care home. The team will agree what a privilege it was to help take care of your mother throughout her time there. They'll be really pleased to have this feedback.

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Review from M U (Daughter of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Staff always happy to help. 5 stars.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for sending in this appraisal of Pitlochry care home. The team will be delighted with your comment and full marks!

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Review from K N (Husband of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was a patient at PCH for 2 1/2 years. The staff were wonderful and my wife was treated with respect and compassion at all times. I was a regular visitor at the home and never once has occasion to worry or complain.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to review Pitlochry care home. It's lovely to hear how much you've come to value the care taken by the team over the years. They'll be really pleased to read this.

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Review from P R (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for almost 2 months. The care and attention he has had so far is second to none. Staff are so friendly and helpful. Nothing is any bother to them. Definitely a home I would strongly recommend.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you very much for this glowing appraisal of BCG Pitlochry. It means a great deal to know how satisfied you are with the effort that goes in to making it a safe and comfortable home for every resident. We'll be sure to share your words with the hardworking team.

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Review from T H (Guardian of Resident) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, treat residents with respect and dignity. The food always looks delicious with varied choice. The room are clean bright and airy. After losing her husband of 56 years she received so much care and support from the staff that she has coped remarkably well and has a renewed
zest for life.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this wonderful review of Pitlochry care home. This builds a lovely picture of what life is like there. High praise indeed! Our hardworking team will be so pleased to hear it.

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Review from J C (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with brilliant staff/care team. The care and support gives my mum back her dignity. Mum is in a long care orientated environment. All the staff from management, nurses, carers, catering staff etc give their all to the residents not just mum. I cannot praise the home and staff for
the time, effort and care given to my mum and for giving us the chance to focus on family in her latter years. One of the best care homes. The team are a credit to the BCG group!

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this excellent review for Pitlochry. It's great to see this account of how much you value the wraparound care the whole team give to your mum and that they've put you at ease. They will be so pleased to read your comments. Thanks again.

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Review from S M (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful Care Home whose team went above and beyond for our mum during her recent respite stay. Our mum is not the most patient of people but the team handled the challenges she provided with nothing but kindness and compassion at every turn. The entire team are a credit to the company.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you for such a wonderful review. And for taking the time to write it for us. It makes all the difference for us to know our residents and their families feel so positive and supported by the care we provide. We'll be sure to pass on your lovely words to our hardworking team. Thank you once again.

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Review from C C (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's first 4 weeks have been amazing he has been made so welcome and well looked after. He has settled and seems happy which makes it easier for us the family.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

That's wonderful to read, thank you so much for taking the time to write your review for us. It makes all the difference for our hardworking teams to know how much difference their care makes to their residents and their families. We'll be sure to pass on your kind words to them. Thank you once again.

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Review from A R (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my parents are receiving. They are very quick to pick up and deal with any healthcare issues that arise. I found all the staff exceptionally friendly and very helpful. Having my parents here means I can be a daughter again and not their carer.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you so much for taking the time to write a review for your loved ones' home. We are so glad to hear how happy you are with their care, the attention to detail and, not least, the friendliness and helpfulness you encounter from the care team. That is all as it should be and part of what we strive to provide every day. That you are able to be a daughter once more and no longer a 'carer' to your parents, is really quite wonderful to read. We will be sure to pass your kind words on to our hardworking staff.

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Review from M K (Mother of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home seems more relaxed and happier, with staff having more time for the residents. The new management is very pleasant and easy to talk to.
There is more entertainment for the residents, and there’s always more to do.
My son has had a stroke and is happy in Balhousie, but he could use help with
his speech, as he gets frustrated because he's not walking - his legs are not good. A big difference, and it's for the better.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to leave such a thoughtful review. It's reassuring to hear how satisfied you are with the environment, management and activities on offer at Pitlochry. It's also lovely to know that your son is happy there. Should you ever have any questions, suggestions or additional feedback, please don't hesitate to speak to the team. They will be really pleased to hear this feedback.

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Review from Hynal C (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family found Balhousie at Pitlochry to be a very special place. My mother received such wonderful care there during the last few weeks of her life. She was treated with dignity and respect and every effort was made by all the staff to encourage Mum to live life to the full in spite of her physical
limitations. Mum was so impressed with her room, it was far superior to the one she had had in a previous care home. Each health issue that cropped up was quickly and efficiently dealt with. We are so very thankful to each member of staff who not only cared for my mum but for us during the last week of her life. We will never forget it.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write such a thoughtful review. It is reassuring to hear how highly your family think of Pitlochry care home, how comfortable your mother was there, and your overall satisfaction with the level of care and attention the team put into every aspect of her care. They will be so touched to read this feedback.

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Review from R B (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, good range of activities provided for residents. Some communication issues, which now appear to be resolved. Key worker's role not yet clarified which hopefully aids a more knowledgeable person-centred approach. Regular laundry service is appreciated but items can be slow
to return (eg 2 weeks plus) Good standard of cleanliness and fixtures and fittings. Mum feels well supported, safe and treated with consideration.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Thank you for taking the time to write this great review. The team will be delighted to hear how helpful you feel they are, the cleanliness of the home and how well-supported your mum feels. All feedback is taken onboard, of course. Our new manager will make it a priority to speak to you regarding the key worker's role. Pitlochry has a large laundry service but two weeks is longer than would be expected to have it returned. He will discuss this with the head housekeeper and revert back to you on this matter too.

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Review from Angela P (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into this home in May 2024 and as a family, we have been very happy with the care she has received. The staff are caring and attentive. Communication is excellent and staff are quick to inform me if there are any issues/falls etc. to report. They are also very approachable when I visit,
should I need to discuss anything with them. We are very grateful for the care Mum is receiving.

Reply from David Kerr, Communications Team at Pitlochry Care Home

Hi. Thank you for such a considerate review. It's great to hear how much value you place in our team and the positive experience you're having overall. They will be delighted to hear this feedback.

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Review from Isobel W (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As well as 'wife of resident', I spent 2 weeks in Pitlochry for respite. Seeing it from the other side was an extremely pleasant experience. Food, cleanliness, supervision were all exemplary.

Reply from Anna Gunn, Communications Team at Pitlochry Care Home

Thank you very much for your kind review. We are so pleased to hear you had such a good experience during your stay. We’ll make sure your comments are seen by the hardworking team at Balhousie Pitlochry. Thank you again.

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Review from Carol B (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was admitted on 20/07/2023 and my brother and I met the management and staff on the 21st. They were genuinely interested in knowing my Father and helping him settle. They remained in regular contact with us as his health declined. I spent most of the last 3 days at his side. During this time,
the staff were kind and compassionate to him and me. He passed peacefully and with dignity thanks to their care and concern. They gave me exceptional support throughout, for which I am forever grateful.

Reply from Melanie Brockway, Brand & Communications Manager at Pitlochry Care Home

Thank you so much for this wonderful review. We very much appreciate you taking the time to let us know how supported you felt at this difficult time, as we would expect. We will be sure to pass on your kind words to the hardworking Pitlochry staff, who will be so very glad to know they made a difference for you. We send you our very best wishes. Thank you once again.

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Review from Denise B (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move my 78-year-old dad from a terrible care home in September 2021. The manager and all the care staff helped the transition at the end of Covid time when everything was still up in the air, which made it very heartwarming.
My dad has dementia and doesn’t remember all the time. Not only did
I get to have window visits, but through time, all the bruising and bad temper tantrums from his previous care home are now zero. My dad is clean and has regular hair cuts and regular shaves. His clothes are clean, and so is his room.
Every single member of staff that I have to deal with is just welcoming and caring like family.
My visits are so nice; I can chat with Dad and have a cuppa too. Having a residential doctor on hand is also a huge bonus.
As my dad approaches his 80th birthday, a time when his memory is getting worse every day, I have total confidence in all the staff that look after him. Thank you, Balhouse Pitlochry.

Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care Home

Thank you so much for taking the time to write this heartwarming review. We're so happy to hear our care has made all the difference to your dad's well-being and your peace of mind. That you have total confidence in your care staff is exactly as it should be, and what we strive for. We will be certain to pass your comments on to the hardworking staff. Thank you once again.

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Review from K M (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 91st birthday, and the staff went out of their way to make it a lovely day for Mum, and I thought they should be recognised for this.

Reply from Melanie Brockway, Brand & Communications Executive at Pitlochry Care Home

How wonderful to hear! Thank you so much for taking the time to write a review. We're so glad your dear mum had a special birthday. We'll be sure to pass this on to our hardworking staff.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Pitlochry Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Pitlochry Care Home is calculated as follows: ( (165 Excellents x 5) + (25 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 206 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pitlochry Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Andrew

Andrew Jackson

Job Title: Home Manager

Joined: 2024

Andrew has taken the reins of our Pitlochry care home as Home Manager.

Frequently Asked Questions about Pitlochry Care Home

What types of Care is Pitlochry Care Home registered for?

Older Person Care, Dementia, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pitlochry Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Pitlochry Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pitlochry Care Home to the centre of Pitlochry?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitlochry Care Home to verify any information. View our terms and conditions. Pitlochry Care Home has an Enhanced Service - more info.