Balhousie North Inch House and North Grove

99-101 Hay Street, Perth PH1 5HS

Balhousie North Inch House and North Grove, Perth, Perth & Kinross
Balhousie North Inch House and North Grove, Perth, Perth & Kinross
Balhousie North Inch House and North Grove, Perth, Perth & Kinross

North Inch Care Home is located in Perth and is adjacent to a newly completed purpose built 38 bedded specialist Alzheimer’s and Dementia unit, North Grove. The home is within walking distance of the city of Perth and Balhousie Castle (home of The Black Watch Museum). Residents at Balhousie North Inch enjoy wonderful views over the North Inch Park.

Perth is a long established market town and is steeped in history stemming from the days when it was Scotland’s capital city. Perth is blessed with easily accessible parklands and residents are able to enjoy a wide variety of outdoor activities.

The central location of Balhousie North Inch and North Grove Care Home enables residents to remain in touch with the local community. A variety of local leisure facilities, places of worship, shopping and the town centre are all nearby.

The home has recently undergone an internal refurbishment. Experienced and well trained staff can provide residential care to a maximum of 40 residents, the majority of which have private en-suite bedroom facilities.

Group: Balhousie Care Group

Person in charge: Sandra Brennan (Manager)

Local Authority / Social Services: Perth and Kinross Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 78

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Balhousie North Inch House and North Grove: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

5.1 Balhousie North Inch House and North Grove has a Review Score of 5.1 (5.115)

The Review Score of 5.1 (maximum of 10) for Balhousie North Inch House and North Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Balhousie North Inch House and North Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.583 for Balhousie North Inch House and North Grove is calculated as follows: ( (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.532 Points relating to the number of positive Reviews for Balhousie North Inch House and North Grove is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.6 Target = 0.064 , then divided by 2 = 0.032

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balhousie North Inch House and North Grove?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balhousie North Inch House and North Grove

  • Son of Resident/Service User
    1

I and my wife visited twice over a couple of days, both times around 5-30pm till 6-30pm. Residents were mostly sitting in the lounge together having had tea already.
There's a timetable of events on show, a variety of events and activities, but one of the staff told us only the coffee morning actually happened (and residents had coffee each morning anyway).
The staff did seem genuinely caring, patient and helpful. There were usually 2 or 3 about and it was easy enough to find someone when we wanted to ask something.
The corridors are named after Hebridean Islands, and each room is numbered. However, all the corridors had the same carpet, the same paint colour and little to differentiate apart from the room numbers. My mum found it confusing, especially if she didn't have her glasses on. Perhaps different coloured carpets or differently painted doors might help that.
It seems difficult to get the home to test for a UTI when Mum seems unusually confused. She's normally OK mentally.

How likely would you be to recommend Balhousie North Inch House and North Grove? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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