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North Inch & North Grove House

99-101 Hay Street, Perth, Perth & Kinross PH1 5HS
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North Inch & North Grove House, Perth
North Inch & North Grove House, Perth
North Inch & North Grove House, Perth

North Inch Care Home is located in Perth and is adjacent to a newly completed purpose built 38 bedded specialist Alzheimer’s and Dementia unit, North Grove. The home is within walking distance of the city of Perth and Balhousie Castle (home of The Black Watch Museum). Residents at North Inch enjoy wonderful views over the North Inch Park.

Perth is a long established market town and is steeped in history...  

Care Provided by North Inch & North Grove House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,143From £2,143
Residential Dementia CareFrom £2,246From £2,246

PLEASE NOTE: fee would be from £1882 if you are entitled to FREE Personal Care Funding, or £1868 if you are entitiled to FREE Personal and Nursing Care Funding.

These fees are for guidance only and based on a standard room. Room prices can vary depending on where the room is located within the Home.

Your weekly fee will be confirmed after a pre-admission assessment. This helps us to get to know you and fully understand your individual care needs, so we can be certain we’re providing all the care you need.

Please get in touch.

We’d love to chat over your specific needs, answer your questions, show you around, and help you find the best care for you.

Contact North Inch & North Grove House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group / Owner

  • BCG
  • Private Owned

Person in charge

  • Holly Downs (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (36)

North Inch & North Grove House Reviews (28)

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8.5

North Inch & North Grove House has a Review Score of 8.5 (8.533) out of 10, based on 8 reviews in the last 2 years. Over all time North Inch & North Grove House has 28 reviews.

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Showing 28 reviews matching selected criteria
Review from Lynn O (Daughter of Resident) published on 30 July 2026 Submitted via Website
Overall Experience

My mother was a resident at North Inch Care Home for 2 years before she passed. During this time I always found the staff to be warm and caring. Holly, the manager, was efficient and effective in dealing with any queries I had.

Towards the end of my mum's life the staff were very caring and supportive to not only my mother but also to me. I felt part of a caring community which was very reassuring and comforting during my mother's time at North Inch Care Home.

Reply from Melanie Brockway, Brand & Communications Manager at North Inch & North Grove House

Thank you so much for taking the time to write a review for your mother's home. We're so pleased to hear your mother's years there were filled with care, warmth and the support you needed. It's also important to know that you also felt part of that caring community, as you should. We'll be sure to pass on your kind words to the North Inch team. And thank you once again.

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Review from L B (Wife of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

The care at the home was amazing. The staff were brilliant, always very caring. My husband lived there for 4 years and despite declining health they cared for him extremely well in difficult circumstances. In his final few days they were just brilliant and I cannot thank them enough.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to send in this encouraging feedback. We're so pleased to hear that you saw the exemplary care given to your husband throughout his time at the home. The team will be heartened to read your comments. Thanks again.

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Review from M D (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

My mother is a resident in NI House I have seen quite a few changes especially with care and support mainly staff levels think improvement is needed in this area. Staff are amazing but not enough of them. As you see in my choice of option for food I have rated this poor I think food could be improved with simpler choices for elderly people, realise there is a budget but they are paying fees which are fairly expensive surely more appetising dishes would be an improvement. Activities are welcomed and well organised with a few changes I would be grateful.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to review our North Inch Care home. Relatives' feedback is incredibly important to us, as it helps inform our programme of continuous improvement, going forwards. We're pleased to hear your kind words about the activities in the home, and about your mother's team. They...  

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Review from Rosslyn B (Daughter of Resident) published on 25 February 2026 Submitted via Website
Overall Experience
My mother has now been a resident in North Grove for about 2 years and I cannot thank them enough for
the consistent and very professional care they have given her in sometimes challenging conditions. They
are always respectful, caring and very pleasant. The staff keep me informed of all incidents and are always
friendly and helpful. I don't believe I could have found better care for my Mum. We are so grateful to you

all for your hard work and dedication.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to send in this wonderful review of North Grove. It's heartening to know that you've seen the consistency, professionalism and overall care that the team put into the running of the home. They'll be delighted to read this.

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Review from C Y (Daughter of Resident) published on 16 February 2026 Submitted via Website
Overall Experience

Mum had been difficult to look after, refusing all offers of help until matters were taken out of her own hand. The staff at North Inch are so very good with her, it is difficult to imagine better care. Nothing is too much trouble, everything she says is listened to and if appropriate, acted on. If not possible, it is patiently explained why that can't be done today. I have the utmost confidence in the team. Thank you!

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thanks for taking the time to write this excellent appraisal. It means a great deal to know that you've seen up close the wraparound care the team provides and that you feel your mum is in the safest of hands. They'll be really pleased to hear this. Thanks again.

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Review from Michael J (Husband of Resident) published on 23 September 2025 Submitted via Postal Card
Overall Experience

My wife was taken into care on 11/12/2020 to North Inch House and I could not have asked for a better place for her. The level of care was outstanding, she was treated with respect and dignity throughout her time spent in the care of North Inch up until her passing. The management and staff are a credit to the care of all residents. Thank you from me and my family.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to review North Inch. It's heartening to hear how much you value the care your wife was given during her stay at the home. The team will be so pleased to read your remarks.

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Review from C P (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card
Overall Experience

From the point of application, it has been a joy to work with the home. Everything was done professionally with attention to detail. My mom was welcomed by all the staff, and it did not take her long to settle into her new home. Well done to everyone. Keep on doing the good work in caring for the aged.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to send in this excellent review. It's great to hear that you've seen the professionalism of the team up close and that your mum got settled in so quickly. The whole team will be delighted to read this.

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Review from J L (Resident / Service User) published on 17 February 2025 Submitted via Postal Card
Overall Experience

A good home. The staff are all very good and helpful. No complaints.

Reply from David Kerr, Communications Team at North Inch & North Grove House

Thank you for taking the time to send this excellent review. It's great to hear how highly you rate the team! They'll be delighted with the feedback.

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Review from Susan Y (Daughter-in-law of Resident) published on 19 April 2024 Submitted via Website
Overall Experience
My mother-in-law is very happy at Balhousie North Inch. All the staff are wonderful, her carers seem to understand her needs so well and nothing is too much bother. She can pick and choose from a range of great activities that are well-organised and interesting. She has made many friends since she arrived last year and we have been well informed and involved in making decisions about her care.

Thank you everyone at North Inch.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you so much for taking the time to submit such a lovely review! It's means so much to hear how wonderful you have found the staff and how much your mother-in-law has been enjoying all the various activities. Also, to hear she has made many friends at North Inch will mean the world to the staff there. We'll be sure to pass on your kind words. Thank you again.

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Review from J M (Sister of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care my sister receives at her care home. The staff are friendly and very helpful. The care assistants work to a high standard and I am always impressed by the care my sister is given. They act professionally and maintain the dignity of the residents is so important.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you very much for submitting a review. It's so lovely to hear how happy you are with the care your sister receives and how friendly and helpful our staff have been. We will be sure to pass on your kind comments to our hardworking team.

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Review from Scott M (Son of Resident) published on 7 November 2023 Submitted via Postal Card
Overall Experience
My mother has settled in well, the staff are all very friendly and professional. Compared to the last care home mum was in. Balhousie North Inch & North Grove House is far better.
The care home is well run and any issues are discussed with myself promptly.

The food and snacks are vert good and Mum loves the home baking.

Reply from Anna Gunn, Communications Team at North Inch & North Grove House

Thank you so much for your kind review. It’s lovely to hear your mother has settled in well and has been enjoying the home-baking! We’ll be sure to pass on your comments to our hardworking North Inch & North Grove team.

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Review from Anne E (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card
Overall Experience

Mum settled in well, all staff are excellent with her. The interaction between the staff to my mum is really good. There are always lots of residents about so she's never lonely. The menu has a good variety and carers prompt her when needed. Menu and activities are on a notice board so I can see them well in advance. The activities are brilliant. I have been with Mum taking part and she really enjoys them. Her bedroom is a good size and lovely and clean. There is a window she loves looking out. I'm glad I got a place here for her.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you very much for your lovely review. We're so glad your mum is happy at North Grove - it's great to hear how much she enjoys joining in all the activities. We'll pass on your kind words to our hard-working staff, who will be so glad to hear them. Thanks again!

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Review from J B (Partner of Resident) published on 5 July 2023 Submitted via Postal Card
Overall Experience

I have always found the staff to be friendly and helpful. I am always kept informed of the care given to my partner. I have seen how kind they are when he has a fall or is upset about something. I have no worries about leaving him in this home.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you very much for your lovely review. We are so glad you're happy with the care your partner is receiving, and feel he is safe. We'll pass on your kind words to the hard-working staff, who will be so happy to read them. Thanks again!

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Review from N P (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

My mother has only been in for a few weeks but has settled well. The staff have been very good with her and supportive of us as a family.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We are very glad your mum is settling in well. We will pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!

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Review from D G (Daughter of Resident) published on 13 June 2023 Submitted via Website
Overall Experience

My mother moved into North Inch House approximately six weeks ago and has settled in well. She is enjoying the company of the other residents, is eating well and putting on weight. The staff at North Inch are always friendly and helpful and deal with any issues promptly. Plenty of activities every day which my mother is encouraged to join in. Because of the layout of the home, she can move around on her own and I know that she is safe at all times.

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We are so glad your mum has settled in at Balhousie North Inch. We will pass on your kind words to the hard-working team, who will be so glad to read them. Thanks again!

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Review from Muriel G (Daughter of Resident) published on 30 May 2023 Submitted via Website
Overall Experience

I cannot praise everyone enough. Their care and attention to my mum have far surpassed what I would have been able to do for her myself. I have cared for my mum for many years now and it was hard to let go but seeing the devotion and dedication of all the staff here has made the transition so much easier for mum, myself and all my family. My mum has a lovely room, with space for her own bits of furniture and lots of home comforts. She was meant to return home once a care package was available but sadly this is unlikely to happen so I'm very happy we initially chose Balhousie North Inch to look after her. Thank you so much, everyone!

Reply from Jamie Hall, Brand and Communications Executive at North Inch & North Grove House

Thank you so much for your lovely review. We know it can be hard when a loved one moves into a care home, but we are so glad you are happy with the care your mum has received from the team at Balhousie North Inch. We will pass on your kind words to our hard-working staff. They will be so pleased to read them. Thanks again!

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Review from C A (Daughter of Resident) published on 17 March 2023 Submitted via Website
Overall Experience

Serious concerns about ways things were dealt with and poor communication. The main concerns were management related and safeguarding. Some staff were so committed and caring, but they carried the rest. Concerns I raised were either ignored or brushed under the carpet. I am still waiting for management to contact me and tell me the outcome of a serious issue that happened the day before my Mother left and I was never officially notified about.

Reply from Melanie Brockway, Brand & Communications Manager at North Inch & North Grove House

Thank you for your review - we always appreciate genuine feedback from our residents and their families. We're so sorry you have had this experience, but please be assured your comments have been passed on to our senior management team and will be looked into swiftly. Thank you once again.

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Review from Gail W (Daughter of Resident) published on 11 January 2023 Submitted via Website
Overall Experience

Mum has been and continues to be so lovingly and professionally cared for at Balhousie North Inch House while she awaits a suitable package to allow her home. December is always a difficult month for the family as it was this time 13 years ago we lost Dad. This year has been so therapeutic for us all seeing Mum participating in activities and events in Balhousie North Inch. Thanks to every member of staff who has touched her life (and mine) this year - thank you all - God bless.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you so much for your review. It is wonderful for our hardworking staff to hear they have had such a positive effect on your mum and her family. It is certainly our privilege to give care that makes the difference. We will be sure to pass your words on. Thank you once again.

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Review from C G (Sister of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Staff are kind, and the care is excellent. My brother can be difficult, but the staff are tolerant without complaint.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

Thank you for taking the time to write a review for us. To hear you feel your brother's care is excellent is all we could wish for. We'll be sure to pass your words on to the staff at Balhousie North Inch. Thank you once again, and we wish you a very happy Christmas.

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Review from A H (Wife of Resident) published on 13 December 2022 Submitted via Website
Overall Experience

My husband can often be unresponsive, so I was delighted to see him on Facebook enjoying himself with the activities coordinator. He was throwing a ball and returning a ping pong ball with a really happy smile or a look of deep concentration. It was great to see him so involved. The staff are all so patient and caring.

Reply from Melanie Brockway, Brand & Communications Executive at North Inch & North Grove House

What a lovely review - thank you. It's very special for us and our hardworking staff to hear of the difference they make to their residents. We'll be sure to pass on your words to our team at North Grove. Thank you for taking the time to write to us.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 18 November 2025
  • How well do we support people's wellbeing?
    Good

    (4)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Good

    (4)

  • How good is our setting?
    Good

    (4)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (28) & Events (0)

News
  • 11 Aug 2026

    Four residents from our North Inch and North Grove Care Homes swapped Perth for Glasgow as they headed to Hampden Park for a special day out. Jim Wood, Andy Taylor,...

  • 19 Jun 2026

    Friends and residents from BCG North Inch and North Grove recently came together for their annual sponsored walk. Despite a drizzly start, it turned into a fair afternoon, with residents,...

  • 19 Jun 2026

    The excitement is building! World Cup fever has truly taken hold across our homes, with residents getting stuck into the spirit in all sorts of wonderful ways, from crafting bunting...

Upcoming Events

There are no upcoming events for North Inch & North Grove House.

Awards / Recognitions (5)

  • 20 Nov 2024Recipient: BCG
  • 27 Jun 2024Recipient: BCG
  • 24 Nov 2023Recipient: BCG

Accreditations

There are no accreditations posted yet for North Inch & North Grove House.

Meet the Team (1)

Holly Downs
Holly DownsJob Title:Home ManagerJoined: 2024

Holly took up her role as Home Manager in 2024 after many years working in the home both as Deputy Manager and Interim Home Manager.

Frequently Asked Questions about North Inch & North Grove House

What types of Care is North Inch & North Grove House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does North Inch & North Grove House have?

There are 76 Single Rooms.

What are the Facilities & Services at North Inch & North Grove House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is North Inch & North Grove House to the centre of Perth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Inch & North Grove House to verify any information. View our terms and conditions. North Inch & North Grove House has an Enhanced Service -more info.