Acorn Lodge Care Centre, London, London
Acorn Lodge Care Centre, London, London
Acorn Lodge Care Centre, London, London

Acorn Lodge has been built specifically to meet the needs of residents with nursing care needs and those seeking residential, palliative and respite care.

Each bedroom has en-suite facilities and can be decorated with a resident’s favourite personal belongings to make them feel comfortable and at home.

The home has a dedicated chef who ensures healthy and nutritional food is prepared and served for each resident every day. If a resident has special nutritional needs, the chef will make sure there is a menu that is suitable for them.

Group: Lukka Care Homes

Person in charge: Diane Jureidin (Manager)

Local Authority / Social Services: London Borough of Hackney Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 98 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 98

Rooms with ensuite WC: 98

Facilities & Services: Palliative Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Acorn Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Acorn Lodge Care Centre has a Review Score of 9.1 (9.129)

The Review Score of 9.1 (maximum of 10) for Acorn Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Acorn Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Acorn Lodge Care Centre is calculated as follows: ( (76 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.51 Points relating to the number of positive Reviews for Acorn Lodge Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.6 positive Reviews (98 registered maximum number of service users ÷ 5). 10 Reviews ÷ 19.6 Target = 0.510

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acorn Lodge Care Centre?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acorn Lodge Care Centre

  • Daughter of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

In the seven months my sister has been in Acorn Lodge we have been happy with our experience so far. I am happy with the level of care she receives. The staff at Acorn Lodge are friendly and respectful.

How likely would you be to recommend Acorn Lodge Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This care home was outstanding for my Mum who recently passed away. My dad is still a resident here, he is happy. Activities are second to none. There is always someone to talk to, to raise concerns with. Space in the garden is lovely in the summer. Rooms clean. All staff are fabulous and friendly.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Acorn Lodge were extremely helpful, friendly and caring. They really took good care of my sister.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband spent the last 3 years of his life in the above-named care home. I felt he was getting excellent care at all times. The staff were wonderful in every way. They were very supportive to me at all times. The media only reports bad press, it's about time someone speaks of the great care that is out there for the residents and family.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Cornish, Administrative Manager at Acorn Lodge Care Centre responded to this review on 24 Jul 2017:

Thank you so much, we miss you both.

My Uncle has been at Acorn Lodge for over a year. He is bed-bound after a stroke. The care and professional help he receives is amazing! The staff care about their residents and their individual needs. I feel happy and know that my Uncle is safe and looked after by wonderful staff.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother is treated with dignity. The quality of care is very good. Staff and management very good and helpful. Very good care home.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Dad has been here for 5 years and we are very happy with the service. The home is kept to a very good standard from the care my dad receives to the cleanliness of the entire home. Though Dad does not take part in the activities there, there is a lot available.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is quite happy.
It is a very friendly atmosphere and the carers are very caring and try to accommodate as best they can their needs.

How likely would you be to recommend Acorn Lodge Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During my mother's stay at Acorn Lodge, the staff were caring, courteous and sensitive to both my mother's and the family's needs.
Family and friends felt comfortable spending long periods of time with her and we felt secure leaving her at the end of the day - we knew she was safe and well cared for. Although equipment was not always the latest, it was clean, as were the rooms, laundry, bedding etc.
Mum was treated humanely and with dignity to the end.

Mum's place was self funded and we felt that the care was good value. I would recommend Acorn Lodge.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Myself and family visited Acorn Lodge regularly to see my brother, who was having palliative care at the home. Sadly he passed away recently, after being in the home for the last twelve months and in all that time he was totally happy with all the care they gave him. He looked on them as his friends as well as his carers.
This made life more bearable to us, knowing he was in such a wonderful place.
Heartfelt thanks to all the staff that cared for my brother, and family until he passed away in April.

How likely would you be to recommend Acorn Lodge Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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