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- Brook House Care Centre care home







Brook House Care Centre is situated in the Borough of Greenwich and is a modern. three-storey home specialising in nursing and dementia care for up to 50 older people, as well as to 24 young residents living with a physically disability.
The home strives to lead the way in raising standards and provisions, and was awarded the first Centre of Culinary Excellence.
All rooms are en-suite, with modern décor, facilities and...
Care Provided by Brook House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
All these prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements.
The price(s) shown are provided by the care home. Contact Brook House Care Centre for full pricing details and T&Cs.
Contact Brook House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Jacqueline Perdrix (Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 20 to 120
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Brook House Care Centre Reviews (30)
Brook House Care Centre has a Review Score of 8.1 (8.105) out of 10, based on 4 reviews in the last 2 years.
Over all time Brook House Care Centre has 30 reviews.
On entering receptionist, very friendly all the staff, very good, and easy to, talk too, management also, very good, and pleasant, food, alround good rooms, very clean, and tidy, visiting times, not, restricted, which is, good, not havent to, rush to get there, all, in all, highly recomended
I am truly grateful to the manager and staff of this amazing nursing home in their care of my Mum. They go above and beyond their commitment in caring for the residents. They are a blessing and live their vocation with empathy and kindness. Thank you for making life easier for people like myself. I appreciate the cordial and warm conversations over the phone. God Bless you all.
My dad was given a place at Brook House and I went in to see him the next day. He looked terrible! Filthy clothes on, all stained. He was unshaven and un showered and was obviously confused but the staff were good with him. Just a little more time could have been spent on him on his first day. I hope everything improves as he doesn't have a long time left.
Mum came to Brook House Care Centre in February 2024 and has received the best care possible. All the staff are absolutely brilliant and take great care of my mum. Every single member of staff takes time to talk to her as they pass by. The entertainment is amazing and Mum joins in most activities. She has settled in very well and is very happy at Brook House. As a family, we thank everyone at the care home for all that they do.
The thing I noticed most was the friendliness of every single member of staff.
Already, I felt comfortable, and after talking to the nursing staff and the manager, I was confident that this was the right place for my wife.
She moved into Brook House on 6th April 2023. I was surprised at how quickly and easily she settled in.
I always get a warm welcome from the staff, and they always give me an update on her behaviour and activities.
I can say without any doubt whatsoever that every member of the Brook House staff that I have met, the receptionist, the office staff, the maintenance men, the cooks, the nurses, the carers, the activities staff and the cleaners and of course the managers have always been friendly, caring, happy, helpful, obliging and very professional.
Thank you so much for the wonderful feedback about the service provided at Brook House Care Home. Our team works tirelessly to ensure a good quality of care is provided. It is always a great pleasure seeing the positive feedback which will enlighten the enthusiasm of our teams.
Since my beautiful husband arrived at Brook House 3 years ago, every one of - staff have been fantastic, caring, supportive, friendly and helpful. They're a family everyone could wish for. Thank you all for your wonderful love, kindness and support to residents and families. God bless you all.
Thank you for your lovely review. Our staff strive to give the best care to the residents and will be very appreciative of your kind words.
My mum went into hospital expecting to die. The manager and deputy manager visited my mum in hospital. Mum was eventually discharged with a place, plan and the home almost threw a party to have her back. My mum is still going and is lovingly cared for every day including being fed and changed. She has been at Brook House since August 2019 and is visited by all the staff who she calls all by the same name. All the staff love the residents and ensure that families are kept informed and are made a part of the Brook House family. Wonderful team, wonderful care, wonderful experience.
Thank you for your wonderful feedback about the management team at Brook House Care Home. We truly value each and every resident to ensure we provide excellent care and we really appreciate you taking the time to give us your thoughts. We will pass on your wonderful comments to all the staff.
My father has been at Brook House for a couple of weeks. Family are regular visitors and we have found it nice and cosy. Staff are polite, management are always on hand. Safety and security are very good. My father is always clean and changed all the time. so a big thanks.
From the first point of contact on looking around on day one, we cannot speak highly enough of all the staff at Brook House. We were hesitant of moving our mum from home into a care home but our concerns were unfounded. All the staff were friendly and welcoming, visits were made easy. They showed our mum dignity and respect and she was always safe and clean. They really cared when she passed away, they were dignified and respectful. Thank you.
I am very happy with excellent people. Always support with anything. My mum is not hard to work with but they are brilliant.
All good staff. Good care.
The overall care home is a pleasant place to visit. It could do with brightening up in some places. It is very warm in the rooms and the management team and admin staff are excellent, very helpful and polite.
Thank you so much for taking the time in writing such a lovely review about Brook House Care Centre. We will pass on your wonderful comments to all the staff.
I am very happy with the care my daughter receives. Good atmosphere. Friendly staff, especially office staff who are always there if I have any issues. Nursing staff also very helpful.
The staff are very chatty and very welcoming.
The home itself is clean, but very hot! The manager us very lovely, welcoming and really informative. Basic accommodation, but Grandad is ok.
Staff are lovely. Dad has a very close relationship with his 1-2-1 carers. All staff are friendly and helpful, and they try their best to answer any questions they have.
Thank you so much for your lovely review about Brook House Care Home. We very much value the feedback we receive, as this allows us to continually review our service and ensure the care we provide is maintained to the highest standard.
Love the place, with good cleanliness, and helpful staff who are kind and treat people and visitors with dignity. Love the overall facilities so far well maintained. Good job keep it up, all round good, and a nice place. Well organised, fresh environment feels like home. Excellent!
Thank you for taking the time to write such a lovely review about Brook House Care Home. It's so good to hear that you are happy with the home, we will make sure to pass this on to the team.
My brother has not been here long but overall really pleased.
The activities staff here are exemplary. They radiate happiness and humour. They have a genuine concern for the spiritual welfare of the residents. They also genuinely enjoy each other's company and create an atmosphere of family and belonging. These are wonderful are rare qualities!
Thank you so much for taking the time in writing such a lovely review. We will pass your wonderful comments on to our activity team!
The Brook House cares for one of our members who use their services. They are very responsive. The manager and the staff are friendly. The home is neat. Overall, I think they are providing excellent services.
Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.
My mother has received wonderful care from the staff. When Mother entered the home she was not eating or drinking and was losing weight. Since then Mum has been eating well and drinking normally. The staff take time to speak to Mum, are always gentle with her. They always keep me informed of any changes that will affect my mother. I could not have asked for a better home.
Thank you for taking the time to write such a lovely review about Brook House Care Home. It's so good to hear that you are happy with the care and love your mum is receiving from our team. We will make sure to pass this on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brook House Care Centre.
There are no upcoming events for Brook House Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Brook House Care Centre.
Accreditations
There are no accreditations posted yet for Brook House Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Brook House Care Centre
What types of Care is Brook House Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Brook House Care Centre have?
There are 74 Single Rooms.
What are the Facilities & Services at Brook House Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Brook House Care Centre to the centre of London?
11.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House Care Centre to verify any information. View our terms and conditions. Brook House Care Centre has an Enhanced Service -more info.