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- Brook House Care Centre care home







Brook House Care Centre is situated in the Borough of Greenwich and is a modern. three-storey home specialising in nursing and dementia care for up to 50 older people, as well as to 24 young residents living with a physically disability.
The home strives to lead the way in raising standards and provisions, and was awarded the first Centre of Culinary Excellence.
All rooms are en-suite, with modern décor, facilities and...
Care Provided by Brook House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
All these prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements.
The price(s) shown are provided by the care home. Contact Brook House Care Centre for full pricing details and T&Cs.
Contact Brook House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Jacqueline Perdrix (Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 20 to 120
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Brook House Care Centre Reviews (30)
Brook House Care Centre has a Review Score of 8.1 (8.105) out of 10, based on 4 reviews in the last 2 years.
Over all time Brook House Care Centre has 30 reviews.
I think the home is under-resourced. Coordination with the palliative care team could be improved.
The care home and staff are very good. They look after my husband very well. I know he is getting the best care from all the staff. They take care of his every need, and myself and my son know he's in the best care home. All the staff are kind and caring. We are happy because we know he's happy.
The staff are very kind and caring towards my mum. The home's approach/response to the pandemic has been outstanding. Communication with relatives is efficient and appropriate. My mum seems very calm here at Brooke House, considering her complex needs. Reception/finance and admin staff, are also very approachable and caring.
My mum was a resident from December 2020. She passed away under their care in February 2022. My mum was happy at Brook House Care Centre and was well cared for. One member of staff who cared for my mum’s medical needs was amazing with mum and was so supportive in every way.
Our dad went into Brook House on 1st June 2020 and sadly passed away on 30th August 2020. The staff who cared for our dad were absolutely amazing and made his stay with them as comfortable and as pleasant as it could be. They were also very kind and supportive to us as a family and we will always be grateful to the staff particularly on the first floor where Dad stayed. We would highly recommend this care home based on our experience.
Our dad was taken into Brook House 1st June this year. I have been very impressed with the way the staff have helped my dad. Especially during this very difficult time of COVID-19. It has been a very difficult time and they have been very patient and kept us informed at all times.
The two girls in reception are outstanding, always very polite, really lovely girls.
My mum spent five years at Brook House but sadly passed away this week. In those five years, I've never had cause to put forward a complaint. The staff have become valued friends, who treated Mum with the care and dignity she deserved. The grounds are kept clean and safe and although Mum was unable to partake in any of the activities or entertainment, I have witnessed these and the residents seem to enjoy them.
I have found the care home staff to always be very helpful and they clearly care for the residents and look after them as best they can. Whilst there have been some issues generally any problems are dealt with quickly. Overall, regardless of the various changes that have taken place the first focus is always the residents.
My auntie has had a really tough few years, and the activities staff helped us to throw her a birthday party, and even provided entertainment for us. They really went out of their way to make her feel so special.
The home could do with a bit of modernising, but I understand that this is a work in progress at the moment, and it doesn't reflect on the care they offer.
The handyman is always around to fix things promptly, the kitchen staff go out of their way to make sure the residents are happy with their meals, the office staff are always there to greet you with a friendly smile, activities staff go above and beyond to listen to what the residents want, lend a friendly ear and always have a smile on their face. The cleaning/laundry staff are friendly and do a great job and management will always listen to your concerns. I would highly recommend you take a look at Brook House and see for yourself.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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