Brook House Care Centre

20 Meadowford Close, Thamesmere Drive, Thamesmead, London SE28 8GA
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7.8 29 Reviews
  • Brook House Care Centre, London
Brook House Care Centre is situated in the Borough of Greenwich and is a modern. three-storey home specialising in nursing and dementia care for up to 50 older people, as well as to 24 young residents living with a physically disability.

The home strives to lead the way in raising standards and provisions, and was awarded the first Centre of Culinary Excellence.

All rooms are en-suite, with modern décor, facilities and amenities throughout.

There is an experienced and multicultural care team at the home, who adapt to the varying needs of the residents. Individual interests and hobbies are supported and the animals are particularly popular within the home, with a hamster, guinea pigs and rabbits.
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Care Provided by Brook House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • Self-Funded Nursing Care: £1300 – £1400
  • Self-Funded Nursing Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Nursing Care: £1300 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1450

All these prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Brook House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jacqueline Perdrix (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 20 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Brook House Care Centre Reviews (29)

7.8

Brook House Care Centre has a Review Score of 7.8 (7.789) out of 10, based on 3 reviews in the last 2 years.
Over all time Brook House Care Centre has 29 reviews.

Overall Experience
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  • 3
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Date Published
  • 29
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  • 26
Reviewer Connection to Brook House Care Centre
  • 10
  • 8
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 29, showing 21-29
Review from Catherine B (Wife of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home and staff are very good. They look after my husband very well. I know he is getting the best care from all the staff. They take care of his every need, and myself and my son know he's in the best care home. All the staff are kind and caring. We are happy because we know he's happy.
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Review from Ruthie F (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and caring towards my mum. The home's approach/response to the pandemic has been outstanding. Communication with relatives is efficient and appropriate. My mum seems very calm here at Brooke House, considering her complex needs. Reception/finance and admin staff, are also very
approachable and caring.
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Review from M H (Daughter of Resident) published on 24 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was a resident from December 2020. She passed away under their care in February 2022. My mum was happy at Brook House Care Centre and was well cared for. One member of staff who cared for my mum’s medical needs was amazing with mum and was so supportive in every way.
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Review from Eileen A (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our dad went into Brook House on 1st June 2020 and sadly passed away on 30th August 2020. The staff who cared for our dad were absolutely amazing and made his stay with them as comfortable and as pleasant as it could be. They were also very kind and supportive to us as a family and we will always be
grateful to the staff particularly on the first floor where Dad stayed. We would highly recommend this care home based on our experience.
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Review from Vicky (Daughter of Resident) published on 4 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our dad was taken into Brook House 1st June this year. I have been very impressed with the way the staff have helped my dad. Especially during this very difficult time of COVID-19. It has been a very difficult time and they have been very patient and kept us informed at all times.
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Review from Stacey R (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff at the Brook Care Home are amazing. They always attend to our needs and look after the patients.
The two girls in reception are outstanding, always very polite, really lovely girls.
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Review from Julie H (Daughter of Resident) published on 8 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent five years at Brook House but sadly passed away this week. In those five years, I've never had cause to put forward a complaint. The staff have become valued friends, who treated Mum with the care and dignity she deserved. The grounds are kept clean and safe and although Mum was unable
to partake in any of the activities or entertainment, I have witnessed these and the residents seem to enjoy them.
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Review from Marie (Niece of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie loves living here and enjoys joining in with the fantastic activities daily.
My auntie has had a really tough few years, and the activities staff helped us to throw her a birthday party, and even provided entertainment for us. They really went out of their way to make her feel so special.
The
home could do with a bit of modernising, but I understand that this is a work in progress at the moment, and it doesn't reflect on the care they offer.
The handyman is always around to fix things promptly, the kitchen staff go out of their way to make sure the residents are happy with their meals, the office staff are always there to greet you with a friendly smile, activities staff go above and beyond to listen to what the residents want, lend a friendly ear and always have a smile on their face. The cleaning/laundry staff are friendly and do a great job and management will always listen to your concerns. I would highly recommend you take a look at Brook House and see for yourself.
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Review from R B (Son of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care home staff to always be very helpful and they clearly care for the residents and look after them as best they can. Whilst there have been some issues generally any problems are dealt with quickly. Overall, regardless of the various changes that have taken place the first focus
is always the residents.
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Current Review Score: 7.8 (7.789)

Overview of Review Score

The Review Score of 7.8 (7.789) out of 10 for Brook House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.529 for Brook House Care Centre is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 34 Ratings = 4.529
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.26 Points relating to the number of positive Reviews for Brook House Care Centre is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 2 Positive Reviews ÷ 14.8 = 0.135
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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