The Chiswick Nursing Centre

Ravenscourt Gardens, London W6 0AE
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9.5 47 Reviews
  • The Chiswick Nursing Centre, London
The Chiswick Nursing Centre is a specialist nursing centre set in a quiet residential part of West London. It is operated by a dedicated and experienced management team.

Understanding clients' requirements is key at The Chiswick Nursing Centre. The balance of a luxurious environment, together with a stimulating social life can help revive both physical and emotional health.

Each unit has comfortable sitting rooms and the quiet areas and gardens are very popular in the summer time.

Professionals desire your stay to be as enjoyable as possible and therefore offer a wide range of culinary choices. Clients can either dine in the dining room or take meals in the privacy of their own rooms. They ensure that dietary preferences are catered for and are supervised by the catering manager.

Spacious rooms can accommodate favourite items of furniture and personal possessions to ensure clients' comfort. All bedrooms have en-suite facilities to enable clients to be cared for in a safe and friendly environment.
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Ravenscourt Park is close by and there is always plenty of nearby parking within minutes from the Centre for visitors. Just a short walk from Stamford Brook Underground station.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2080
  • Self-Funded Residential Dementia Care: from £2080
  • Self-Funded Nursing Care: from £2200
  • Self-Funded Nursing Dementia Care: from £2200
  • RESPITE Self-Funded Residential Care: from £2080
  • RESPITE Self-Funded Residential Dementia Care: from £2080
  • RESPITE Self-Funded Nursing Care: from £2080
  • RESPITE Self-Funded Nursing Dementia Care: from £2080

From £2,080 per week depending on nursing need

These prices are only a guideline, please contact The Chiswick Nursing Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ganymede Care Ltd

Person in charge

  • Devendra Lallchand (Centre Director)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (146)
  • Single Rooms with Ensuite Wet Room (146)

Visiting

  • Visits can be made at any time - a more coordinated visit can be made by telephoning the switchboard: 020 8 222 7800

Parking

  • Free parking on site

The Chiswick Nursing Centre Reviews (47)

9.5

The Chiswick Nursing Centre has a Review Score of 9.5 (9.463) out of 10, based on 24 reviews in the last 2 years.
Over all time The Chiswick Nursing Centre has 47 reviews.

Overall Experience
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Date Published
  • 47
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Reviewer Connection to The Chiswick Nursing Centre
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Total of 47, showing 21-40
Review from Bob G (Son of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had a very good experience with The Chiswick Nursing Centre.
The staff who looked after my mother were wonderful and looked after her very well with great patience and sympathy. This applied not only to the carers and nurses but also to all the staff at different levels and in different jobs that
we engaged with (including the people on the ground floor reception). We never met anyone at The Chiswick who was not very kind and cheerful and wonderful and patient with the residents.
The arrangements for medical care with the local GP's practice were also first-class and my mother saw the GP more in three weeks than she had seen her previous GP in the last three years!
We very much appreciated everything that was done for my mother in the time she was at The Chiswick.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and appreciation of our service.
Your mother was a lovely lady who brought smiles to our team and her fellow residents and was a pleasure to care for.

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Review from S M (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all of the staff polite and friendly. I have also liaised with the management and office and have always had a prompt and timely response to my queries. I feel that my father is in safe hands and I know that the doctors are visiting him regularly and reporting to me. The nurses on
his ward also seem to have a good knowledge of my father. The Chiswick has gone above and beyond in organising dentists and opticians. I am so grateful for the activities that are organised and try to participate with my father as it makes a difference to the visit. Very pleased with the service provided.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words about the service we provide. Your father is a pleasure to care for.

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Review from R K (Respite Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had shingles and covid and was well looked after also my recovery took some time.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words regards our service at The Chiswick. It was a pleasure to see you get so well again after your illness at home.

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Review from Susan B (Wife of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a very positive experience at Chiswick Nursing Centre. The staff have been unhesitatingly kind, helpful and responsive. They have made sure my husband has had his needs regarding personal care and toileting handled sensitively and with dignity. The food and the catering have been of a high
standard. We would highly recommend it as an excellent nursing centre.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your kind words regarding our service.
We look forward to welcoming your husband back again soon for future respite stays.

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Review from A L (Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to The Chiswick Nursing Centre since I needed full-time care as a result of an accident. Everybody could not be nicer and I am happy to recommend the centre to anybody who needs care of a very high standard.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review.
It has been a pleasure to have you stay with us and to see you making such positive progress towards good health.

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Review from Blair A (Resident) published on 28 August 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Do not go here, from my experience you will be putting your loved ones in danger! Incompetent leads the incompetent!
The care staff lie a lot and the nursing staff believe them!
I have had to call an ambulance several times just to pee or they leave you long enough in a wet bed to get sores!
Be
warned and watch out!
This is true to my personal experience.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear Mr A.
I am sorry that your persistent and challenging behaviour has led to our need to formally evict you from the nursing centre. That said, I do not believe that your eviction should be cause for inaccurate or misleading reviews via this website. I trust that anyone reading your review will take it with a measure of understanding that your situation is quite complex.
You will be aware that we have been in constant discussion with your social work team and other healthcare professionals to try and meet your needs, but that your behaviour towards staff and others has left us with no option other than to conclude that your needs cannot be safely met at the Nursing Centre.

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Review from David H (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Uncomfortable with male carers, would like response time to be quicker. Not washed until 11.00. Otherwise, everything is good.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Many thanks for your review, which is much appreciated.
As discussed when your mother moved into our care, it is understandable that she would have wanted care from female care staff and that was easily resolved as soon as we understood her wishes in that respect.
Your mother was a pleasure to care for.

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Review from Amy B (Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good experience. I was so very well cared for with every member of the staff being lost kind and helpful. A new boiler has now apparently been installed but prior to that I was without hot water in my bathroom for a time, but the staff coped admirably bringing in hot water from elsewhere.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review.
I am pleased to confirm that we now have plenty of hot flowing water. I am glad that the staff team were able to assist during the problem we had with a broken boiler.

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Review from C T (Power of Attorney of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our loved one has been a resident at The Chiswick Nursing Centre since November 2022. Contrary to our concerns and expectations, she settled immediately because of the truly warm welcome the staff gave her and us. Their warmth has persisted, as has their concern and willingness to take on board our
suggestions. We feel extremely lucky to have 'found' them.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind comments.
I am glad that our service has met your expectations.

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Review from Thomas G (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident at this care home. He is quite young for his age but has been very ill and needed to be in a home like this for his own good.
I think that this home is brilliant.
The staff are so kind and caring and not I nor my dad has ever had a problem. They cannot do enough for him.
The
management is brilliant also, always answers my phone call and always helps in any way they can. My dad would send a review himself but can no longer use a computer. He has physio from the home and cannot thank the staff there enough for his care. I know you cannot please everyone, but our experience has been brilliant.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Dear Thomas,
Many thanks for your review. I am pleased that we have been able to provide what your father requires and to help in supporting you and your family overall.

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Review from J S (Brother of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please don't send your loved ones here. In my opinion, this Centre is one of the worst. This place is terrible, the senior staff and management are shockingly terrible. The blind leading the blind. We made a number of complaints to them highlighting a number of serious matters and issues, swept under
the carpet is the phrase that comes to mind. The management team side with each other, they try to cover up mistakes at the cost of affecting the care they are supposed to be giving residents. It comes across as they do not care about the residents. If you do place your loved one here, my advice is to ask for policy and procedures on everything, because the staff make it up. They hate it if you challenge them and hold them accountable, they hate it if you stick up for your loved one. You've been warned. Look elsewhere.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

It is regrettable that such a negative view of our Centre and the care of one of our residents is still held by you, especially given the time and effort that was given at the time, to address any concerns with you.
Our NHS partners who commissioned the care have also been committed to seek resolutions to your complaints which were always thoroughly looked into and responded to. We have provided evidence to the authorities of what we believe was good care and your concerns have not been substantiated by them at this time.
The Senior Management team are also committed to provide the highest standards of care to each of our residents and are sorry that they have not met your expectations in this placement.
They are always keen to seek ways to improve the level of service and will be discussing the findings from the ongoing review in order to establish if any improvements can be made in the lessons learned from their experience with you.

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Review from Debbie H (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Always a friendly welcome from reception staff. Now there's a permanent nurse in charge on the relative's level, kept up to date a bit more with relatives' needs.
The waiting time for answering the buzzer is still very poor, (when the buzzer is working).
Needs to be more for able residents to do during
the day. Rooms could be updated ie windows etc. Needs improvement on food served.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your review. Your comments regards food presentation are noted and being addressed. As you will know, we have discussed the buzzer and its operation several times already and I have reassured you that it is fully operational and working - we monitor response times and can confirm that those are within the expected levels.
I am glad to see that the recruitment of a Suite Lead Nurse has made a positive difference to your Mothers care.

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Review from C S (Friend of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid at all costs! I took an elderly friend to the Chiswick Nursing Centre last week to convalesce after an operation. Once we had gone up in the filthy lift, we were shown a small room where the bed had to be moved to let the wheelchair in. There were grubby net curtains up, hairs in the tired shower,
and the amount of dirt on the tv control was ridiculous.
She was not offered a shower for 4 days. Fine dining is advertised on the website. Fish cake or sausage roll with baked beans followed by a yoghurt pot. Sheets were not changed in the 5 days. Physiotherapy lasted 10 minutes. Her medication was not looked at or asked for - so dangerous as she was on morphine. The website is very misleading. All this for £1700 a week! A chain hotel would have been better!
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

I am sorry to read your review of the service that your friend received.
It is vastly at odds with her own description when I contacted and met with her to understand her plans to leave. She was very complimentary about the Physiotherapy service and the physiotherapist.
I am very happy to speak again with our service user, and sorry that your own view from a brief visit was not one that would expect you to have gained.

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Review from Cody D (Daughter of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole place is run so well. The nurses are always there to help with any concerns or queries. They are always fully staffed and happy staff. There's always the same faces, which is so important in dementia care. I love it there. It's such a hard time having someone you love in a nursing home. They
make it such a better experience. I'm always made to feel welcome and the care my dad gets there is outstanding.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and for sharing your positive experience of The Chiswick with others.

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Review from Maggie H (Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to Chiswick from hospital after a knee replacement. The pre-arrival discussion was very clear and helpful. The staff were just amazing. Really kind. Attentive. Physio was brilliant. Just what I needed post-op. The rooms need a bit of modernising but cleaned well. Very joined-up service. With
hydro, it would be my first choice.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind review of The Chiswick Nursing Centre. I am pleased that we were able to help and support your needs at this time. Your point with regards to room modernisation is noted and we just await the lifting of covid restrictions that will enable our contractors to attend and address those issues. Steve Winter, Centre Director. The Chiswick Nursing Centre.

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Review from Jeremy P (Husband of Resident) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in The Chiswick Nursing Centre for 6 years. One reason I chose it is that it has nurses. Another reason is that it has therapists.
One night maybe 3 years ago, a nurse on her rounds noticed my wife wasn't breathing properly. I was impressed by this and the next day visited my wife
in hospital.
My one criticism of The Chiswick Nursing Centre is that there's a quick turnover of carers. This means that new carers aren't familiar with my wife's needs and get things wrong eg her hand splint.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review. I am pleased to reply that our turnover of carers is much improved across the last 8 months and that we now have good continuity of care. This definitely helps with the issues that your review described.


Steve Winter
Centre Director

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Review from David J (Son of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at The Chiswick Nursing Centre for more than four years. I chose The Chiswick Nursing Centre for a variety of reasons. Apart from relative convenience for me, I was impressed by the centre manager and the overall facilities. The standard of the home compared very favourably
to many others that we saw.
During the last four years, my father has been comfortable and well looked after. As his needs have changed and grown, The Chiswick Nursing Centre has been able to adapt. My father is now resident in the Buckingham Suite, for those suffering from dementia. He is well looked after by the experienced suite manager and the caring staff. He has been looked after by some excellent staff over the years.
Occasionally there have been issues but I am pleased at the responsive way management has responded to any concerns. They are always open to discussions and receptive to feedback. I am happy to recommend The Chiwisk Nursing Centre to those needing care, especially where needs are likely to change over time.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your kind words and review.
Your dad is a pleasure to have living with us and to care for.
Centre Director

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Review from Mike J (Brother of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely happy with the care my brother is receiving in The Chiswick Nursing Centre and am confident his care is being managed sympathetically and professionally. I have been kept up to date with his situation and what is happening in the centre throughout the summer of 2020. He is a long term
resident of the centre and I have come to know many of the staff while visiting him and have nothing but praise for the caring way they manage his difficulties and how the centre is run.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank You for your kind review of The Chiswick Nursing Centre. Your Brother has lived with us for many years and we are pleased that we have met his needs and your high standards so well.

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Review from Ian M (Husband of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who suffers from advanced Alzheimer's, has been a resident since December 2018. Inevitably, given her sad condition, she is not always the easiest of patients to deal with. However, I have been very impressed by the care she has received since her arrival. Until COVID struck I visited almost
daily and she invariably presented as clean and well turned-out. This continues to be the case. One of the reasons I initially chose The Chiswick Nursing Centre was that the food was cooked on the premises. This has turned out to be a good decision - although unable to communicate her enjoyment verbally, my wife consumes her meals with evident enjoyment. Most importantly, I have found the staff and management friendly and approachable and very quick to deal with any problems that arise or any questions that I may have. Overall, I have been very satisfied with The Chiswick Nursing Centre. I would not hesitate to recommend it to someone in a similar position to myself.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review of The Chiswick Nursing Centre. I will be sure to tell the Catering Team just how much your wife enjoys their meals.

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Review from Barry S (Son of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been resident for nearly 5 years. We have been very satisfied with her clinical and pastoral care over this period. The whole team at The Chiswick Nursing Centre (catering, domestic, maintenance and admin as well as care staff) are totally friendly, responsive and supportive. Throughout
the pandemic, we have been confident that The Chiswick Nursing Centre have been providing the best possible care in the most difficult circumstances.
Reply from Steve Winter, Centre Director at The Chiswick Nursing Centre

Thank you for your positive review of The Chiswick. Your Mother is a pleasure to stay with us and her wry sense of humour inspires us all.

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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for The Chiswick Nursing Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.641 for The Chiswick Nursing Centre is calculated as follows: ( (186 Excellents x 5) + (77 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.641
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.822 Points relating to the number of positive Reviews for The Chiswick Nursing Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 24 Positive Reviews ÷ 29.2 = 0.822
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Devendra

Devendra Lallchand

Job Title: Centre Director Joined: 2024

Devendra manages The Chiswick Nursing Centre – a nursing and care home that specialises in elderly and dementia care. Having qualified as a nurse 20 years ago, he has built up extensive experience in the care sector including residential nursing homes providing quality, person-centred care.

Aji

Aji Chandy

Job Title: Matron Joined: 2013

Aji has worked at The Chiswick Nursing Centre for over 10 years and has wealth of experience which covers all areas of nursing.

She Says: I really love working at The Chiswick Nursing Centre and I am proud to say that I have been here for over 10 years. I am very passionate about my role and our residents. I have a great team that consists of activities coordinators and physiotherapists working alongside our fantastic nurses and carers. I particularly love being able to mentor, advise and support my staff.

Shade

Shade Adebowale

Job Title: Administration Manager

Shade has 30 years’ experience in working in the independent sector and has worked for the company for the past five years, co-ordinating and managing all administrative activities within The Chiswick Nursing Centre. Qualifications include BTEC, HND, and Dip. Business Studies. Shade is also a member of the Chartered Institute of Bankers’ Associates.

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