The Chiswick Nursing Centre

Sympathetic and careful care from nurses and carers, with excellent physiotherapy in attractive surroundings.

My dad is a resident at The Chiswick Nursing Centre and needs 24-hour care after suffering a life-changing stroke. This nursing home has all the capabilities and facilities to deal with his complex nursing needs. They have been most helpful, supportive and understanding. The staff are kind and care for the residents. I would recommend this nursing home to others and thank them for the work they do.

The Chiswick Nursing Centre is excellent. Very kind and helpful nurses and staff. The care is first-class and much appreciated. I enjoyed my stay very much.

I have been very efficiently and politely served in all spheres while I have been here.

Very good service and attention to detail. The only criticism I have is the lateness of my completion of preparation in the morning.

All the staff seemed very caring, competent and friendly. They would occasionally forget to carry out requests but this seemed to be when staff were very busy, or there was not enough staff on duty. Physiotherapy very good and was really beneficial. The room was bland a bit poky (not very much room to operate in with medical equipment or more than one person). It felt like being in a 3-star hotel. Lighting was inadequate (an anglepoise lamp was brought in after the complaint). Food was mostly good but often tasteless. Having 2 menus was confusing. But the chef was willing to adapt meals at my mother's request. The client liaison person and Activities Coordinator helpful (although my mother did not wish to participate in any activities). A garden was advertised but no visits were ever offered. Management invisible and contract lengthy and difficult for my mother to read through. The drama of de-registering from her GP and registering with the resident GP nerve-wracking, but not the Centre's fault.

It is also very nice to be offered tea and biscuits when I visit my friend at tea time! I was very surprised at the amount of activities that are organised for residents. There is something going on each month. I was present when two alpacas visited, and saw for myself how much everyone enjoyed interacting with these gentle animals. My friend still talks about that visit.

I have been a temporary resident at The Chiswick Nursing Centre for nearly five weeks and have found it a most pleasant experience. The staff are very kind and caring. The food is good, the premises are clean and the whole atmosphere is calm and peaceful. My thanks to all involved in the running of this centre.

Thank you to everyone!

Food services and cleanliness are excellent.

Without exception every member of staff has been professional. Booking the room, receptionists, manager, nurses, catering staff, accounts, cleaners - all kind, helpful and welcoming. I feel my mum has people who connect with her and are proud of their work to help her as well as reassuring and communicating well with me so I get some support. When you promise to never put your parents in a home and then circumstances change you feel very apprehensive. The Chiswick Nursing Centre has offered the very best solution for us and is actively working to improve a difficult situation. It is a lot of money but when you realise the quality of care and provision it is understandable. It is tucked away in a peaceful but very handy location and feels like a hidden gem. As a daughter I believe that my mum is safe, respected, comfortable and improving with their care.

We very much appreciated everything that was done for my mother in the time she was at The Chiswick.

I have always found all of the staff polite and friendly. I have also liaised with the management and office and have always had a prompt and timely response to my queries. I feel that my father is in safe hands and I know that the doctors are visiting him regularly and reporting to me. The nurses on his ward also seem to have a good knowledge of my father. The Chiswick has gone above and beyond in organising dentists and opticians. I am so grateful for the activities that are organised and try to participate with my father as it makes a difference to the visit. Very pleased with the service provided.

I had shingles and covid and was well looked after also my recovery took some time.

We have had a very positive experience at Chiswick Nursing Centre. The staff have been unhesitatingly kind, helpful and responsive. They have made sure my husband has had his needs regarding personal care and toileting handled sensitively and with dignity. The food and the catering have been of a high standard. We would highly recommend it as an excellent nursing centre.

I came to The Chiswick Nursing Centre since I needed full-time care as a result of an accident. Everybody could not be nicer and I am happy to recommend the centre to anybody who needs care of a very high standard.

This is true to my personal experience.

Uncomfortable with male carers, would like response time to be quicker. Not washed until 11.00. Otherwise, everything is good.

A very good experience. I was so very well cared for with every member of the staff being lost kind and helpful. A new boiler has now apparently been installed but prior to that I was without hot water in my bathroom for a time, but the staff coped admirably bringing in hot water from elsewhere.

Our loved one has been a resident at The Chiswick Nursing Centre since November 2022. Contrary to our concerns and expectations, she settled immediately because of the truly warm welcome the staff gave her and us. Their warmth has persisted, as has their concern and willingness to take on board our suggestions. We feel extremely lucky to have 'found' them.