The Chiswick Nursing Centre

The management is brilliant also, always answers my phone call and always helps in any way they can. My dad would send a review himself but can no longer use a computer. He has physio from the home and cannot thank the staff there enough for his care. I know you cannot please everyone, but our experience has been brilliant.

Please don't send your loved ones here. In my opinion, this Centre is one of the worst. This place is terrible, the senior staff and management are shockingly terrible. The blind leading the blind. We made a number of complaints to them highlighting a number of serious matters and issues, swept under the carpet is the phrase that comes to mind. The management team side with each other, they try to cover up mistakes at the cost of affecting the care they are supposed to be giving residents. It comes across as they do not care about the residents. If you do place your loved one here, my advice is to ask for policy and procedures on everything, because the staff make it up. They hate it if you challenge them and hold them accountable, they hate it if you stick up for your loved one. You've been warned. Look elsewhere.

Needs to be more for able residents to do during the day. Rooms could be updated ie windows etc. Needs improvement on food served.

She was not offered a shower for 4 days. Fine dining is advertised on the website. Fish cake or sausage roll with baked beans followed by a yoghurt pot. Sheets were not changed in the 5 days. Physiotherapy lasted 10 minutes. Her medication was not looked at or asked for - so dangerous as she was on morphine. The website is very misleading. All this for £1700 a week! A chain hotel would have been better!

The whole place is run so well. The nurses are always there to help with any concerns or queries. They are always fully staffed and happy staff. There's always the same faces, which is so important in dementia care. I love it there. It's such a hard time having someone you love in a nursing home. They make it such a better experience. I'm always made to feel welcome and the care my dad gets there is outstanding.

I went to Chiswick from hospital after a knee replacement. The pre-arrival discussion was very clear and helpful. The staff were just amazing. Really kind. Attentive. Physio was brilliant. Just what I needed post-op. The rooms need a bit of modernising but cleaned well. Very joined-up service. With hydro, it would be my first choice.

My one criticism of The Chiswick Nursing Centre is that there's a quick turnover of carers. This means that new carers aren't familiar with my wife's needs and get things wrong eg her hand splint.

Occasionally there have been issues but I am pleased at the responsive way management has responded to any concerns. They are always open to discussions and receptive to feedback. I am happy to recommend The Chiwisk Nursing Centre to those needing care, especially where needs are likely to change over time.

I am extremely happy with the care my brother is receiving in The Chiswick Nursing Centre and am confident his care is being managed sympathetically and professionally. I have been kept up to date with his situation and what is happening in the centre throughout the summer of 2020. He is a long term resident of the centre and I have come to know many of the staff while visiting him and have nothing but praise for the caring way they manage his difficulties and how the centre is run.

My wife, who suffers from advanced Alzheimer's, has been a resident since December 2018. Inevitably, given her sad condition, she is not always the easiest of patients to deal with. However, I have been very impressed by the care she has received since her arrival. Until COVID struck I visited almost daily and she invariably presented as clean and well turned-out. This continues to be the case. One of the reasons I initially chose The Chiswick Nursing Centre was that the food was cooked on the premises. This has turned out to be a good decision - although unable to communicate her enjoyment verbally, my wife consumes her meals with evident enjoyment. Most importantly, I have found the staff and management friendly and approachable and very quick to deal with any problems that arise or any questions that I may have. Overall, I have been very satisfied with The Chiswick Nursing Centre. I would not hesitate to recommend it to someone in a similar position to myself.

My mother has been resident for nearly 5 years. We have been very satisfied with her clinical and pastoral care over this period. The whole team at The Chiswick Nursing Centre (catering, domestic, maintenance and admin as well as care staff) are totally friendly, responsive and supportive. Throughout the pandemic, we have been confident that The Chiswick Nursing Centre have been providing the best possible care in the most difficult circumstances.

This home was a lucky find in a time of need.

I cannot find the words to express how caring and compassionate this home and its staff and manager were for my family and our Mum!

PLEASE keep up the good work.

Mum has struggled after cancer treatments and side effects. Mum arrived at her 2weeks stay in a weak, fragile state. The room, facilities (day and dining rooms), carers, servery staff, food, the receptionist were all amazing. Staff went above and beyond to make mum/our family feel welcome. Mum received such high levels of care she has recuperated and is stronger than we ever imagined, we are so grateful to the staff on the Windsor floor for their support. The transformation within 2 weeks has been impressive - mum was even reluctant to go home which is a testament to the brilliant care she received! Huge thanks to the staff for your kindness to mum and our whole family! Even my 3-year-old son has loved visiting his grandma at her 'hotel'. All we can say is thank you all very much - mum received the care and rest she needed to recoup and return home.

The nurses were terrific and full of compassion. The food was superb and we were always offered meals whenever we visited. This made my Mum feel that she could still eat with us despite her illness. Staff work so hard here that they should get a medal. The Manager was compassionate and even attended my mums funeral. Thank you Chiswick Nursing!

Came to Chiswick to continue healing of L4/5 spinal joints. Physiotherapy everyday was excellent and I'm now able to walk again with crutches and after 11 weeks I'm able to go home go the first time since June.

I am so glad we fought as hard as we did to have him placed at The Chiswick because the staff there more than lived up to my expectations of how one should care for the elderly; he certainly never had cause for complaint.

During his stay, I visited him on a weekly basis and always found him to be in good spirits - he seemed very content with his new home and with those helping him at the Centre. In September 2014, my cousin's health deteriorated markedly and it became clear that his life was coming to an end. During that time the care and devotion that was shown towards him by all of the staff at The Chiswick was a great comfort to all his family and friends and for which I give my wholehearted thanks.