Rathmore House

31 Eton Avenue, London NW3 3EL

Rathmore House is a quality care home with specialist care for people living with dementia.

Situated in a quiet residential street in the Swiss Cottage district of Camden, Rathmore House is an ivy-covered, Grade II listed Edwardian building with an attractive landscaped front and back garden. A renovation in early 2014 transformed the interior of the home, which now boasts contemporary furnishings, stylish print wallpaper and state-of-the-art facilities.

Rathmore House offers its residents an inspirational life, filled with meaningful activities and supported by care staff committed to C&C's Principles of Care, which promise respect, independence and dignity.

Group: C&C

Person in charge: Rachel Musrati (Home Manager)

Local Authority / Social Services: London Borough of Camden Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Contact the registered Home Manager. Ages 55+.

Single Rooms: 20

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single from £1395 (These prices are only a guideline, please contact Rathmore House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Residents Kitchenette • Residents Internet Access

Latest Care Quality Commission* Report on Rathmore House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.3 (maximum of 10) for Rathmore House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Rathmore House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.278 for Rathmore House is calculated as follows: ( (15 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Rathmore House is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.3 Rathmore House has a Review Score of 4.3 (4.278) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rathmore House?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rathmore House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

My father has only recently moved into the care home. All the staff seem very friendly and the home has calm/happy atmosphere. I am however concerned about plans to change the management structure to remove the deputy manager. All my managerial contact - from first enquiry to move in have been with the deputy. The role and individual is pivotal to the way this home runs. Please re-consider.

How likely would you be to recommend Rathmore House? Likely

Overall Standard

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Treated with Dignity

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Staff

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Management

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Value for Money

Average Rating:   4.1 out of 5

Overall we are extremely happy with the care our relative receives at Rathmore House. The staff are always welcoming and friendly and engage with residents despite being bogged down with paperwork. There is room for improvement at times with wearing of other peoples clothes or not being dressed with care - usually at weekends. It would be helpful for there to be photos of staff displayed with names so that visitors know who people are. Generally we feel really positive and grateful to Rathmore House.

How likely would you be to recommend Rathmore House? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

Rathmore House is currently operating at an excellent standard, excellent staff - resident care and management. It has made great efforts to maintain and improve it's long standing excellence in face of drastic changes in its clientèle and physical infrastructure. Staff are approachable, friendly, caring and incredibly patient.

How likely would you be to recommend Rathmore House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

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