Rathmore House

He needs more mental stimulation and physical activity. The activities are enjoyable but the chair yoga was sadly dropped and should be re-introduced.

I have always thought the care home is friendly and helpful, the staff are very kind and gentle (those I have met) and the support is there. I really like the garden.

I think the food may have improved.

My husband has been at Rathmore House for a year now. He had really struggled at a previous care home, and was not in a good way when he arrived. However, the staff and management at Rathmore House immediately set about understanding his specific needs and triggers, with the result that he settled in very quickly and happily. Over the past year I have been really impressed by the way the staff keep a very close eye on all aspects of his health and wellbeing, immediately reporting and acting on anything that seems amiss. And thanks to the consistently high levels of care, kindness and good humour of the staff, he remains happy and stable. Another big plus for us as a family is that Rathmore House feels homely rather than shiny and institutional, it has a nice garden, and that food is freshly made on site (cake is especially good!).

My sister is well looked after at Rathmore House. When she became a resident some years ago due to her personal circumstances she was in a bad way but the staff managed to overcome her anxiety and she settled down. Now she seems happy and relaxed as far as the progressive dementia allows. The staff do a great job in sometimes very difficult circumstances

The staff management are amazing with resident care wellbeing. My dad big T feels safe with staff. they always go above and beyond for residents and time they give its lovely when I leave I know I can do so with any worries thank you all so much. Lorraine.

My uncle and his late partner first came to Rathmore House early 2023. Whilst I live in Australia since that date I have visited UK six times and Rathmore House multiple times each visit. I continue to be thoroughly impressed by the level of care afforded and believe my uncle couldn't be in better care.

Most important of all, Rathmore House has some lovely, caring members of staff, whose warmth, kindness and sense of humour has kept this particular family member's head above water on frequent occasions!

Rathmore House is friendly and fosters a family atmosphere. It is small enough to provide individual care which is so important. I represent 5 friends who have formed a team to visit and support our old friend who has now lived in Rathmore House for 4 years. The garden is an excellent space when the weather allows, and activities such as art projects and parties are very well organised and enjoyed by all. Outings are challenging to organise for these residents, and we hope the current local funding will help with providing even more outings.

Lovely home and has very well cared for residents. Small and friendly so there are plenty of staff for each resident. I also always feel welcomed and greeted by name when I visit. Cannot fault the place

I have supported more than one member of my family as a resident of Rathmore House over the past 4 - 5 years. I have always found the staff very supportive and caring. I have never observed any of them 'time-wasting', if they have a free moment they spend it with one or other of the residents. The house is clean and tidy, mostly well-maintained and smelling fine. The garden is a great safe outdoor space which is generally welcoming and a good place to sit in when visiting with your resident. As a relative of a resident, I have experienced much support for my own needs, particularly from the office and management. It is not easy to choose a care home for one's loved ones but I have never regretted my choice of Rathmore House.

My cousin has been at Rathmore House for almost 5 years and suffers from mixed dementia. He has been very settled while has been at the home and is well looked after by the team of carers. There always seems to be a homely feel to Rathmore House, and staff do very well to make the residents feel part of a family. The home is kept very clean. Support when necessary from external providers, i.e. NHS, doctor, mental health services, always appears to be prompt which is much appreciated and ensures continued care for the residents. The home is situated in a quiet area reasonably accessible by public transport, and has a secure garden which is used by residents in the Summer. I am very content that my cousin is well cared for which is very reassuring.

My partner has been a resident at Rathmore House since August 2020. In that time his dementia has inevitably progressed a lot, but the excellent care, love and understanding he has received has never wavered for a moment. His emotional and medical needs have always been fully and sympathetically met and I am so grateful to all the staff, especially one staff member in particular who has been an inspiring and exceptional manager. I am so sorry that she is leaving, but she leaves a wonderful institution behind her.

The family are thankful and appreciates the love, kindness and professionalism of the management and the staff.

Our relative has advanced dementia and poor mobility. She is not very sociable and is preoccupied with her next meal. In the year she has spent at Rathmore House, her mobility has improved because of staff encouragement. The staff are very friendly and engage with her, and sometimes she responds with a smile and an acknowledgment of their efforts. The ambiance of Rathmore House is pleasant, cheerful, and positive. It’s nice to be able to visit our relatives without feeling any anxiety.

The Managers are quite amazing. But I should say all the staff show great dedication to all the clients. Our friend has been here for just over 11 months. In a crisis, they deal with the situation with compassion and competence.

My mother moved to Rathmore House just over a month ago. She suffers from the dementia/Alzheimer's package and before the move, she really hadn't left her bed for six months. Within three days of moving to Rathmore, she was coming downstairs and socialising which she continues to do. Her overall mood and appearance have both changed dramatically: she is brighter, happier and more positive. When I visit I notice that all the staff are kind and treat the residents with great respect and understanding. They are also very friendly towards their residents' visitors - I always get offered coffee/tea and a cake! I must also say that while we all understand these are difficult times for both our loved ones and ourselves, the management and staff at Rathmore have made the whole process of finding a safe and caring environment for our elderly relatives that much easier.

My mother came to Rathmore during the lockdown of 2021. I can honestly say the care and attention she has received from all the caring staff has been excellent. The Manager is a super caring person, giving me confidence in the service that is provided by Rathmore House. This is a small care home and it feels like an extended family. We are always made to feel welcome and all the staff are always willing to listen to our concerns or to update us on mum's activities. There are activities organised regularly for all the residents that they are encouraged to participate in, art, dance, music etc. The food is wholesome and tasty and prepared fresh every mealtime. She recently had her 90th birthday, Rathmore made a tea party for her with a birthday cake too to celebrate. I am really pleased that mum came to Rathmore, she has definitely flourished here.

I am a resident at Rathmore House and I will be clocking 10-years of residence in May 2022. I have been impressed that the home manager has appreciated the staff's welfare, in particular nurturing certain staff to show their full potential. I have also been impressed with the concern she has shown to all the residents at Rathmore House.

It is a pleasure to see how the residents are securely going around as if they were still at home, as a relative, I found a consoling second family.