Care Homes Owned by C&C

Thank you for taking the time to share your feedback about your husband's experience with us over the past year. We are pleased to hear that you are happy with the care provided and that your husband enjoys the meals. We also appreciate your constructive feedback. A choice of drinks, including water is always available, and fresh fruit is offered regularly to all residents. In relation to podiatry, an NHS service visits quarterly however if this is not meeting your husband's needs we would be happy to support you in arranging a private service should you wish to do so. We are also pleased to reassure you that we are actively looking to reintroduce armchair yoga. We are currently seeking an instructor with experience in supporting people living with dementia to ensure sessions are both engaging and appropriate for our residents. Thank you again for your valuable feedback as this helps us to continually improve the service we provide. Read less

Thank you for your lovely review and kind comments about the care and support provided by our team. We appreciate your feedback regarding the dcor of the home. Whilst some areas may appear more traditional, a number of our furnishings, decorations, and items have been intentionally chosen to create a familiar and comforting environment for our residents, particularly those living with dementia. Familiar surroundings and older-style items can often help stimulate long-term memories and support wellbeing. We are also pleased to share that plans for refurbishment and further improvements to the environment are being considered, and we remain committed to providing a safe, comfortable, and welcoming home for all residents. Thank you again for taking the time to share your experience and for your very positive feedback about Cecil Court. Read less

Thank you for your lovely review. We understand what a significant step moving into a care home can be, both for residents and their loved ones, so we are delighted to hear that your mother has settled in well and that you have felt supported throughout her journey. We're also really pleased to hear that she enjoys the art classes, garden, and sweet treats! But we're especially grateful for your comments about our team. We are incredibly proud of the way our staff combine high standards of professional care with genuine empathy, compassion, and kindness and we will be sure to pass your feedback on to them. Thank you for placing your trust in us and for sharing your experience. Read less

Thank you for taking the time to leave a review. We are pleased to hear that you value the close relationships that develop between staff and residents in our smaller home environment. We also appreciate your constructive feedback as we are always looking at ways to improve our service. It is encouraging to hear that you feel the food has improved and we will continue to work closely with residents and families to ensure meals are enjoyable and meet individual preferences. In addition we understand the importance of providing a varied programme of activities, including opportunities to get out into the community where possible, and continue to look for ways to enhance these experiences for our residents. Thank you again for your balanced and thoughtful review. Read less

Thank you for sharing your experience. We're delighted to hear that your husband has had such a positive first year at Rathmore House, especially after the difficulties he faced previously. Getting to know each resident as an individual is so important to us, and we're pleased that this helped your husband settle in quickly and feel at home, and that the care, attention and compassion shown by our team have given you confidence and reassurance. Thank you for your kind words and for placing your trust in us. Read less

Thank you for your lovely feedback and recommendation. We are delighted to hear that your mum has been so well supported throughout her time at Homemead. It is especially meaningful to know that our team has been able to adapt to her changing needs and provide compassionate care at every stage of her dementia journey. It is a privilege to care for your mum, and we look forward to continuing to support her and your family. Read less

Thank you for your wonderful feedback. We are delighted to hear how happy you are with the care your husband receives and that our team has been responsive, supportive, and attentive to both his needs and your concerns. We are also happy to hear that you enjoyed the river trip! Creating meaningful experiences and opportunities for enjoyment is a key part of life at Cecil Court and we are pleased that the day was such a success. Your kind words mean a great deal to us and will be shared with the team. Read less

Thank you for sharing such a heartfelt review. We are honoured that Cecil Court was able to support your aunt and it is wonderful to hear how the patience, compassion and dedication of our team helped your aunt build trust, gain confidence, and become more engaged with those around her. Creating a caring and respectful environment where each person feels valued is at the heart of what we do. Your recognition of both our leadership and staff means so much, and we will ensure your thanks are shared with the team. Thank you again for your lovely feedback. Read less

Thank you for your lovely review. We are delighted to hear that your mother has benefited from the care, companionship and support at Homemead, and that she is able to remain connected with her friends in Teddington. We're also pleased that our team has been able to help you stay in touch through video calls. Your kind words about our staff mean a great deal and will be shared with the team. Thank you for your continued trust and support. Read less