Rathmore House

31 Eton Avenue, London NW3 3EL
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9.5 31 Reviews
  • Rathmore House, London
Rathmore House is a quality care home with specialist care for people living with dementia.

Situated in a quiet residential street in the Swiss Cottage district of Camden, Rathmore House is an ivy-covered, Grade II listed Edwardian building with an attractive landscaped front and back garden. A renovation in early 2012 transformed the interior of the home, which now boasts contemporary furnishings, stylish print wallpaper and state-of-the-art facilities.

Rathmore House offers its residents an inspirational life, filled with meaningful activities and supported by care staff committed to C&C's Principles of Care, which promise respect, independence and dignity.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.
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Care Provided by Rathmore House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1560 – £1900
  • Self-Funded Residential Dementia Care: £1560 – £1900
  • RESPITE Self-Funded Residential Care: £1560 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1560 – £1900

Fees are based on size of room available and level of care needed.

These prices are only a guideline, please contact Rathmore House to find out the exact price for your requirements.

Contact Rathmore House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rathmore House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • C&C
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sheriff Raji (Senior Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • There are a range of visiting options to suit residents and loved ones. Visits can take place in resident's rooms, in the lounge or, on a nice day, in the gardens or the visiting pods. Regular visits are encouraged and video calls can also be arranged. A number of events are organised throughout the year that are open to friends and family.

Parking

  • The home have limited parking spaces, but there is on-street pay and display parking available.

Rathmore House Reviews (31)

9.5

Rathmore House has a Review Score of 9.5 (9.538) out of 10, based on 13 reviews in the last 2 years.
Over all time Rathmore House has 31 reviews.

Overall Experience
  • 24
  • 6
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Date Published
  • 31
  • 4
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  • 13
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Reviewer Connection to Rathmore House
  • 10
  • 5
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Moty L (Husband of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very anxious about having to place my wife in a care home and Rathmore House’s manager and her staff were very welcoming and caring to not only my wife but also to me. They took the time to discuss not only my wife’s needs and care plan but also providing support to me at a very difficult time
and facilitating the transition for both of us. Not only are the staff extremely professional and caring they really care, and take pleasure from the roles they play in caring for others. I can now rest a little easier knowing that my wife is extremely well looked after in a caring and warm environment that is excellently managed. Thank you to the manager and all of the staff at Rathmore!
Reply from Care Enquiries, Admin at Rathmore HouseThank you very much for taking time to review Rathmore House. We really appreciate your comments and are delighted to hear our staff are welcoming and caring to you both. We will share your warm comments with our staff members as feedback like this makes us stronger. We promise to continue providing excellent service.
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Review from Francoise U (Wife of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced two earlier care homes since Nov 2018, I am able to appreciate the immense difference between Rathmore and the two previous others.
Fun, love, care, attention and entertainment have seduced all my husband's relatives and friends.
He seems happy and quite at home however poor his
quality of sleep has become along with his worsening condition.
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Review from Sandra G (Daughter of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been in Rathmore House for over 3 years. We have found nothing but excellence in her care from every aspect at Rathmore - staff wonderfully kind and caring, facilities are good and food is good. Our mother has been looked after with dignity, kindness and everything good. We would recommend
Rathmore 10/10.
Reply from Patrick Gonsaro, Operations Manager at Rathmore HouseThank you for taking time to give us the feedback about Rathmore House, we are happy to hear that you find excellence in care as well as finding staff wonderfully kind and caring for your mother in the past 3years she has been in Rathmore. We have shared with the rest of the team and will use your feedback to identify areas for improvement in the service delivery.
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Review from Louise T (Niece of Resident) published on 2 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an exceptional care home, with a warm welcome, a lightness in the atmosphere and truly individual care!
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Review from G D (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rathmore House is an excellent care home where many residents have advanced dementia. It is run as a home, not an institution. The house is comfortable - in some ways as if a country hotel. The staff are very good and caring. The previous manager was excellent but the new one, whom I have seen over
several months with my dad and other residents, has a magic quality and is the best carer I have ever seen. Somehow she is able to do this while also managing the home and staff. No hesitation in recommending.
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Review from Ranjan B (Son of Resident) published on 8 August 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst the individual staff are good to superb and overall are all that one could wish for, staffing levels are inadequate given the current resident mix with some very high maintenance individuals, who require constant supervision so that they don't hurt themselves or others. This needs to be addressed,
as I have witnessed more frequent episodes of distressing behaviour in the last six months, than ever and in view of the above-inflation increases in charges is not on.
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Review from Judi B (Daughter of Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Rathmore House has been a great choice for my mother. It has a family feel to it and is not like an institution. I have always felt that my mother is cared for with kindness and consideration. The quality of the food and the individual time spent with residents, talking to them and interacting rather
than just taking care of their physical needs could be improved.


I have always felt able to talk to the Senior Team at Rathmore House about problems or worries as they occur and they have always been helpful and have taken things on board.


The quality of the staff varies of course - and whilst most are incredibly kind and thorough - occasionally things could be done much better.
Given that (rather like in a family!) there are good days and bad days - overall I really appreciate my mother living at Rathmore House and don't know what we would have done without it. I feel very at home when I visit and the new manager is full of optimism and ideas about improvements.

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Review from Frances E (Daughter-in-law of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been in Rathmore House for a short time but it has been remarkably successful. We thought that putting her in a care home was the least bad option because with Alzheimer's disease she needs full-time care but hated the carers at home and was stressed and miserable. Rather than
'least bad', it has been an unambiguously good option for her to move to Rathmore House. She briefly resisted as she was frightened, not knowing what to expect and put off by her initial response to living with others with and in some cases, more florid dementia but now she is extremely happy there. The staff are caring and delightful. She feels more free than she did at home and it has woken up her caring side, having been a GP in her working life. She actively likes the people there, carers and residents alike and she now helps the people who are more disabled than she is.
This is clearly giving her a self-respect that she had lost. Even after a weekend away, she was delighted to return.
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Review from Angela C (Daughter of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Rathmore House enough! With my father as a current resident, he is looked after to the highest standard by caring, hardworking and wonderful carers and staff! The compassion to both residents and families of residents is second to none and my whole family feel like an included part of
Rathmore House, like family! From cleanliness, amazing food, care, support, accommodation rooms, management and staff organization, I feel Rathmore House is a superb care home and could not ask for better. When you see such hard-working, caring people looking after one of your relatives, I honestly can't praise enough as that is all you so strongly want for them. Staff go above and beyond each and every day for both residents and families reassuring us that my family's views are very important and that we are included at every level of care. You simply cannot ask for more for a loved one! Truly magnificent on all levels and Rathmore House holds a big place in my family's heart.
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Review from Caroline J (Daughter of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only recently moved into the care home. All the staff seem very friendly and the home has calm/happy atmosphere. I am however concerned about plans to change the management structure to remove the deputy manager. All my managerial contact - from first enquiry to move in have been with
the deputy. The role and individual is pivotal to the way this home runs. Please re-consider.
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Review from Sara D (Daughter of Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are extremely happy with the care our relative receives at Rathmore House. The staff are always welcoming and friendly and engage with residents despite being bogged down with paperwork. There is room for improvement at times with wearing of other peoples clothes or not being dressed with
care - usually at weekends. It would be helpful for there to be photos of staff displayed with names so that visitors know who people are. Generally we feel really positive and grateful to Rathmore House.
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Rathmore House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Rathmore House is calculated as follows: ( (112 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 150 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Rathmore House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Sheriff

Sheriff Raji

Job Title: Senior Care Home Manager Joined: 2024

Sheriff has worked in the health and social care sector for over 15 years in various positions, managing mental health services, residential care homes, and nursing homes.


A trainer and mentor in the application of Positive Behaviour Support and an experienced practitioner, Sheriff is well-versed in supporting service users with varying needs, including Learning Disabilities and psychological and behavioural concerns.


Sheriff has a great passion for the residents and loves to make a difference in their lives. He achieves this with empathy, patience, kindness, and the utmost respect and is dedicated to fostering a culture of growth, resilience, and inclusivity.

Chris

Chris Barry

Job Title: Deputy Home Manager Joined: 2001

I have over 26 years’ experience in the health and social care sector, with the Registered Manager Award and NVQ Level 4 and have worked in various managerial roles.


I have had the pleasure of working at Rathmore House for 21 years, it is a beautiful Grade 2 listed building with a lovely homely atmosphere. I have been in my present post as Deputy Manager for 10 years, I have various knowledge, skills and experience I can bring to my role along with providing support to my manager, staff team, residents their relatives/friends and multidiscipline teams.


I have worked with various client groups over this time but have a particular interest and really passionate when it comes to working with people living with dementia. Along with all other staff in the home our aim is to provide our residents with a high standard of care and services, meeting their individual needs whilst encouraging and enabling them to maintain their independence and quality of life.


I am passionate about developing and empowering others to provide the best care to our residents and in reaching their own personal potential, whilst promoting and delivering our organisations values and objectives.


I have various hobbies and interests; interior design, DIY, reading, politics, music, travelling and most importantly socialising with friends and family, I like to incorporate these into my work when and where possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rathmore House to verify any information. View our terms and conditions. Rathmore House has an Enhanced Service - more info.