Rathmore House

From the day that my mother moved into Rathmore House, the Manager and the entire team have ensured that mum has felt calm, well looked after, and loved. This extends to the rest of the family, we have also felt cared about and well informed every day as to what is happening. It’s one of the hardest decisions we have ever had to make, moving mum to a care home, but Rathmore’s kindness, experience, and the amazing way they are with all the residents and their families have made everything so much easier. I cannot thank the Manger and the team enough.

My mother moved to Rathmore House from another care home outside London a few weeks ago. I was anxious about moving her as she has Alzheimer's and vascular dementia and is not able to understand what's happening. But with the recent COVID pandemic, I have not been able to travel to visit her so often and the visits have been shorter, so a move to be closer to me was essential. I'm pleased to say it has been a success and my mum has settled in very well. She's recognising me more and is smiling a great deal. The atmosphere at Rathmore House is very special. It feels more like a home than a care home. Everyone I have met has been so friendly and welcoming, but also extremely responsive. The moving process, too, was great. They dealt with the transfer very effectively and safely and organised the logistics. They even lent me a wheelchair and asked me to chose the paint colour of my mum's new room. Very happy indeed.

My cousin has been a resident of Rathmore House for 16 months during which time he has become much more settled and comfortable despite his dementia diagnosis. No matter the circumstances, the carers at Rathmore House display great empathy to the residents, and appear very supportive, and always willing to assist. The home is managed very well by the manager, who likes her staff to interact with the residents making them feel at home and part of a family. The home has a very homely feel and I am sure the residents appreciate that. The home is very quick to identify any special needs for residents and is well supported by the local health authority. I highly recommend Rathmore House.

I was very anxious about having to place my wife in a care home and Rathmore House’s manager and her staff were very welcoming and caring to not only my wife but also to me. They took the time to discuss not only my wife’s needs and care plan but also providing support to me at a very difficult time and facilitating the transition for both of us. Not only are the staff extremely professional and caring they really care, and take pleasure from the roles they play in caring for others. I can now rest a little easier knowing that my wife is extremely well looked after in a caring and warm environment that is excellently managed. Thank you to the manager and all of the staff at Rathmore!

He seems happy and quite at home however poor his quality of sleep has become along with his worsening condition.

Our mother has been in Rathmore House for over 3 years. We have found nothing but excellence in her care from every aspect at Rathmore - staff wonderfully kind and caring, facilities are good and food is good. Our mother has been looked after with dignity, kindness and everything good. We would recommend Rathmore 10/10.

This is an exceptional care home, with a warm welcome, a lightness in the atmosphere and truly individual care!

Rathmore House is an excellent care home where many residents have advanced dementia. It is run as a home, not an institution. The house is comfortable - in some ways as if a country hotel. The staff are very good and caring. The previous manager was excellent but the new one, whom I have seen over several months with my dad and other residents, has a magic quality and is the best carer I have ever seen. Somehow she is able to do this while also managing the home and staff. No hesitation in recommending.

Whilst the individual staff are good to superb and overall are all that one could wish for, staffing levels are inadequate given the current resident mix with some very high maintenance individuals, who require constant supervision so that they don't hurt themselves or others. This needs to be addressed, as I have witnessed more frequent episodes of distressing behaviour in the last six months, than ever and in view of the above-inflation increases in charges is not on.

Rathmore House has been a great choice for my mother. It has a family feel to it and is not like an institution. I have always felt that my mother is cared for with kindness and consideration. The quality of the food and the individual time spent with residents, talking to them and interacting rather than just taking care of their physical needs could be improved.

I have always felt able to talk to the Senior Team at Rathmore House about problems or worries as they occur and they have always been helpful and have taken things on board.

Given that (rather like in a family!) there are good days and bad days - overall I really appreciate my mother living at Rathmore House and don't know what we would have done without it. I feel very at home when I visit and the new manager is full of optimism and ideas about improvements.

This is clearly giving her a self-respect that she had lost. Even after a weekend away, she was delighted to return.

I cannot praise Rathmore House enough! With my father as a current resident, he is looked after to the highest standard by caring, hardworking and wonderful carers and staff! The compassion to both residents and families of residents is second to none and my whole family feel like an included part of Rathmore House, like family! From cleanliness, amazing food, care, support, accommodation rooms, management and staff organization, I feel Rathmore House is a superb care home and could not ask for better. When you see such hard-working, caring people looking after one of your relatives, I honestly can't praise enough as that is all you so strongly want for them. Staff go above and beyond each and every day for both residents and families reassuring us that my family's views are very important and that we are included at every level of care. You simply cannot ask for more for a loved one! Truly magnificent on all levels and Rathmore House holds a big place in my family's heart.

My father has only recently moved into the care home. All the staff seem very friendly and the home has calm/happy atmosphere. I am however concerned about plans to change the management structure to remove the deputy manager. All my managerial contact - from first enquiry to move in have been with the deputy. The role and individual is pivotal to the way this home runs. Please re-consider.

Overall we are extremely happy with the care our relative receives at Rathmore House. The staff are always welcoming and friendly and engage with residents despite being bogged down with paperwork. There is room for improvement at times with wearing of other peoples clothes or not being dressed with care - usually at weekends. It would be helpful for there to be photos of staff displayed with names so that visitors know who people are. Generally we feel really positive and grateful to Rathmore House.