Farm Lane

17/25 Farm Lane, Fulham Broadway, London SW6 1PX

Farm Lane is a Care UK nursing home in Fulham that looks after up to 66 elderly people, being skilled enough to extend services to individuals who suffer from dementia.

The home's team are experienced in respite and rehabilitation methods, have the use of their own hydrotherapy pool, attractive grounds and comfortable interiors ideal for relaxation.

GPs and physiotherapists visit Farm Lane regularly, helping care professionals and key workers to keep residents' personal care packages up-to-date and effective.

Group: Care UK Nursing & Residential Care Services

Local Authority / Social Services: London Borough of Hammersmith and Fulham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 66

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Farm Lane: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Farm Lane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Farm Lane in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.179 for Farm Lane is calculated as follows: ( (96 Excellents x 5) + (72 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (12 Very Poors x 1) ) ÷ 201 Ratings = 4.179

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.606 Points relating to the number of positive Reviews for Farm Lane is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.2 Target = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Farm Lane has a Review Score of 8.8 (8.785) from 17 Reviews


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Farm Lane?

  • Extremely LIKELY
    7
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Farm Lane

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Generally a good experience. Staff are caring and professional. Rooms are spacious and to a good standard. More activities would be welcomed.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   3.4 out of 5

Samantha Debenham, Marketing Support Administrator at Farm Lane responded to this review on 10 Jan 2018:

Thank you for your lovely review – it was great to hear your kind words and scores, particularly for the team at Farm Lane. In regards to activities, we understand how important keeping active and engaged is to the health and well-being of all residents, and we run a varied activity programme with lots of different activities that changes weekly – of course, if there are any favourite activities that you would like to see included, please let us know and we’ll be happy to look into adding these. Thank you again for taking the time to submit your review, and please let us know now or at any time in the future if you have any further comments, suggestions, or ways we can help.

My friend is very well cared for.
The staff are kind and friendly and my friend seems happy here, even though she is confused and does not always know where she is.
She says, "It is better here than home and they are very good to me".

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   4.5 out of 5

At first, my dad was more agitated and confused about where he was and all the new faces, but after a while, he has settled in as best he can with his old traits of bouts of anger and calmness being managed and understood by the caring staff who have grown to understand his moods.
His personal care is being met as best it can be. His eating is difficult and he prefers to eat later to when meals are served and staff have recognised this. Opticians will have to come to him.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   3.7 out of 5

My father has been a resident at Farm Lane for the past two years. I am very pleased with the care he receives. The staff are helpful, caring and kind and are a happy group of workers which means so much to our family.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   4.4 out of 5

Generally the service Mum gets from Farm Lane is good.
When you do raise concerns they are dealt with promptly.

How likely would you be to recommend Farm Lane? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

My mum fell out of bed because she had no bars to stop her.
She now has a bed with sides as I insisted that's what she wanted.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   4.1 out of 5

They are professional, they all work as a team, they are kind. My brother was cared for in this home until he passed. He enjoyed the care and attention of the nursing staff, males and females alike.
Everyone came in with their own skill and personality and he loved the interaction.
I have nothing negative to comment, but just a big thank you.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   5 out of 5

I am a friend of a resident who celebrated his 100th birthday in Farm Lane care home on 29th August 2017. I am delighted to say that the staff at the home were so helpful in the lead up to the day and on the day itself when there was a party for over 50 guests and residents. Food and drink and a big cake were provided by staff who also arranged for 2 mounted Met Police horses to visit as well as the local nursery children who sang Happy Birthday in 3 different languages.

Many complimentary comments were made summed up by one "The home is superb and the staff very friendly. I've put my name down for a bed in due course". It was a very special day which could not have happened without the help and support of the manager and all her staff.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are quite excellent they care and provide dignified support to the residents.
It is difficult to pick out one member of staff as special as they are all so very good and special.
The facilities are enjoyable particularly the garden which is a joy, particularly when the sun shines.
My only disappointment is the piano if I had the opportunity I would have played you a song or two.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   4.7 out of 5

Although standards have improved I still feel that residents are alone in the main sitting room (1st floor) for a period of time. There always seems to be a recruiting programme and agency staff. Although my mother's daily routine is on her bedroom wall, when I visit she doesn't always have her dentures in. The cleanliness and dietary needs are excellent.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   3.9 out of 5

Samantha Debenham, Marketing Support Administrator at Farm Lane responded to this review on 29 Mar 2017:

Thank you for taking the time to provide your feedback. In regards to your mother’s routine, I’m very sorry to hear your concerns and apologise that we have fallen below our usual high standards in this instance – we take feedback very seriously and will speak with the care team immediately about this. In terms of staffing, we always ensure we have the right number of people in place to provide the levels of care we need to deliver a safe and high-quality service for residents, 24 hours a day, seven days a week – on occasion, particularly to cover holidays and staff illness, we may have to use agency staff. However, our dedicated recruitment team work hard across all Care UK homes to find new team members for homes with the correct knowledge, experience and friendly disposition we require in our team members. Thank you again for your feedback and kind words, and of course please do contact any other members of the senior team at the home if there is anything else we can help with now or in the future.

Very satisfied with nurses/carers. Very unsatisfied with the physio. I believe no improvement was made due to everything being a "rush".

How likely would you be to recommend Farm Lane? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Samantha Debenham, Marketing Support Administrator at Farm Lane responded to this review on 23 Mar 2017:

We’re very grateful for your feedback and are delighted with the positive comments and scores for Farm Lane, particularly for the care team at the home. In regards to your physiotherapy, I do apologise for the issues you have experienced. I would like to assure you we are looking into this and we will be in touch with you shortly regarding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.

The care that our relative received from this home, especially within the past month has been appalling. There are only two members of staff who have shown compassion and care towards our aunty and they are a member of the kitchen staff and the receptionist for this we are truly grateful!
Perhaps these two members of staff should manage the home.

How likely would you be to recommend Farm Lane? Extremely Unlikely

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Average Rating:   1 out of 5

Samantha Debenham, Marketing Support Administrator at Farm Lane responded to this review on 09 Jan 2017:

We’re incredibly sorry to hear of your experience – this is certainly not reflective of the high standard of care we strive to offer at Farm Lane. A senior member of the team at Care UK will be in touch to discuss your concerns with you, and of course please let us know at any time now or in the future if you have any issues or suggestions for how we might be able to improve. Thank you for taking the time to provide your feedback

The refurbishment of Farm Lane care home is bright and cheerful, as are the always welcoming staff. The dementia unit in particular, has been sensitively decorated, with differently coloured doors that are easy to distinguish. The activities programme has also received a boost. The range of activities includes cooking and gardening, the home has both a roof garden and large outdoor garden, where the annual barbeque and open days are great fun. Most unusually, residents spiritual needs are catered for by sessions involving Montessori-style story-telling and worship. These innovations have created a remarkably calm environment that fosters the well-being of everybody.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   4.3 out of 5

It is very clean. Staff are kind and happy. They take really good care of my grandpa who can't do anything for himself. His bed is always clean and so is he. The Doctor comes if he gets a nasty cough. If I had the same problem I'd like to come here. I am eight years old and come here quite often.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   5 out of 5

Well my auntie is in here and I hope she will walk soon. It is very nice here and she is being looked after great.

How likely would you be to recommend Farm Lane? Likely

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Average Rating:   5 out of 5

I believe this is a very good care home and the staff are brilliant, anything you ask them to do is not a problem. I'm very happy that my brother is at Farm Lane.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   4.9 out of 5

My husband left hospital with 2 very badly damaged feet, unable to walk, so couldn't come home. We were amazed at the quality of the home/rehab unit. The entire staff were very helpful all the time and very encouraging from start to finish. He has had so many exercise sessions and physiotherapy and has made dramatic strides. He is now able to walk and improves daily.

How likely would you be to recommend Farm Lane? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

No image found

Petruta Ionescu

Job Title: Home manager

Joined: 2012

Description:

I’ve worked for Care UK since 2012. I’m a registered general nurse and I started in a clinical role and have moved into the operational/management side of things. That’s why I joined Care UK – it’s an organisation that genuinely recognises and rewards the contribution that nurses make to residents’ lives.

I enjoy every minute of my job, but I particularly savour the latter part of the day, when I have the chance to spend some quality time with the residents. I can sit down, have a chat and find out about their day.

My team is also important to me, and I’m enjoying continuing to recruit people who are committed to delivering an excellent service and are always finding new ways to enable residents to lead fulfilling lives. Leading a strong team is a great honour, and I never cease to feel humbled that I have had the chance to do this.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Farm Lane