Lennox House

75 Durham Road, Islington, London N7 7DS
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9.8 36 Reviews
  • Lennox House, London
Lennox House in Islington, North London, is a modern care home, providing the best in nursing, residential and specialist dementia care in comfortable surroundings.

The devoted team get to know each resident well so they can support them to enjoy meaningful experiences every day and provide care that is personalised to their needs and wishes.

Each of the large, comfortable bedrooms in Lennox House has en-suite facilities and stylish furniture. Residents also love the facilities, including a hair salon, shop, library, café and a large, wheelchair-accessible garden. As well as holding its own events for families and the local community, Lennox House's lifestyle team organises regular activities and trips for residents to enjoy.
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Care Provided by Lennox House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1590
  • Self-Funded Nursing Care: from £1760
  • Self-Funded Nursing Dementia Care: from £1855
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1952
  • RESPITE Self-Funded Nursing Dementia Care: from £2042

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services


• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Lennox House to find out the exact price for your requirements.

Contact Lennox House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lennox House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adriana Bernschutz (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (87)
  • Single Rooms with Ensuite Wet Room (87)

Lennox House Reviews (36)

9.8

Lennox House has a Review Score of 9.8 (9.792) out of 10, based on 23 reviews in the last 2 years.
Over all time Lennox House has 36 reviews.

Overall Experience
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Reviewer Connection to Lennox House
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Total of 36, showing 21-36
Review from Luisa M (Niece of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my uncle with my mum and sisters.
On arriving, the welcome from the staff was amazing, very friendly and caring.
The staff kindly provided lunch and refreshments and a room where we could sit and spend time as a family.
I was absolutely overwhelmed by the kindness and care they showed
to my uncle.
I would highly recommend this care home for a safe and loving environment for a family.
Reply from Reviews Team, Reviews Team at Lennox HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
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Review from M R (Sister of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were given a very warm welcome from our first enquiry. The team at Lennox House welcomed my sister with great care and respect. They were interested in what she had done in her life, what she enjoys, what she might find difficult and how they could reassure her when necessary. Her care is excellent.
Staff are observant and ready to make any changes that might help. I feel fully included in my sister's care and in the links that the home has with GP and wider services. The activities team are there to offer support so that my sister can access some lovely activities. The chef ensures that she has good food that she enjoys. I feel there is a shared team commitment to high standards of care and continued staff development. When I leave after each visit I feel confident that my sister is safe and well looked after in a warm and respectful environment. Thank you for making her family feel included in Lennox House.
Reply from Reviews Team, Reviews Team at Lennox HouseThank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks, the Care UK team
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Review from James B (Son of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are incredibly caring and friendly and always very welcoming. The support from the initial visit has been amazing and helped get Mum placed in time for Christmas. Knowing she is now safe and being looked after now is a huge relief.
The fact I can take our dog in to visit means I can pop
in more regularly on walks and the residents are always happy to see him too.
Reply from Fiona Madder, Reviews Team at Lennox HouseThank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team
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Review from Gary O (Son of Resident) published on 17 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was a little bit scared of the change when my mother was transferred from her care home to Lennox House Nursing Care about 6-8 weeks ago. The staff have been so helpful and have satisfied all of my mum's needs and seem to have given her a new lease of life.
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Review from Clifford F (Son of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how happy I am to have my mother here at Lennox House. The managers, supervisors and carers all doing a very great job. I am very happy with the services Lennox House gave to my parents. Thank you.
Reply from Fiona Madder, Reviews Team at Lennox HouseThank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Lennox House.
Many thanks, the Care UK team.
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Review from Suzanne M (Friend of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under the new management at Lennox House, the home is moving from strength to strength. My friend has been a resident at the home since August 2019 so we have experienced all the improvements put into place. The nursing and medical care are excellent. My friend's medical condition is better controlled
than it has been in decades. Staff are helpful, interested, and courteous. I can happily recommend this home for your loved one
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Review from Andy S (Son of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff (and the management) in the last year have been fantastic. They have helped in my visits with a friendly, can-do attitude. Considering how hard everything has been with Covid they are pretty upbeat. I feel Mum is being looked after well and they telephone me if there is any reason to do
so. I can recommend Lennox house with no hesitation. The Unit Manager is super helpful in nursing and the Activities Co-Ordinatoris super in singing for everyone.
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Review from H E (Son of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found nothing to alarm me about the care of my mother she finds the staff very helpful and her only complaint is she does not like the food but that is a personal choice which she understands.
Reply from Samantha Debenham, Personal Assistant at Lennox HouseWe would like to thank you very much for taking the time to write a review for Lennox House. We are pleased to hear that your mother feels our staff are very helpful and we thank you for your positive scores for the care and overall standard of our home. We are aware of your mothers’ personal choices regarding food and are of course always happy to accommodate her likings on a daily basis. We have established a weekly menu with her which gives her freedom of choice and we will be happy to frequently discuss this with her to ensure the menu is consistently suitable. Thank you again
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Review from Lindy B (Cousin of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
What is very evident are the improvements in general - someone welcoming on the desk. Very easy and polite Covid testing - tea made available whilst waiting etc. On the ground floor the staff were also very welcoming and made a point of saying hello. My cousin clearly has good relationships with the
care staff and they were getting ready to celebrate her birthday. There was a sense of fun and humour around. I have been kept well informed of any medical issues with sensitivity - ie starting any phone call with reassurances that things are ok.
I hope the entertainment is now getting going - I understand that jury service interrupted things earlier in the year. It would be good to see some photos.
I know my cousin likes spicy food and things like pain au chocolate - I guess she finds the food a bit on the bland side.
Reply from Samantha Debenham, Personal Assistant at Lennox HouseThank you for your review – I’m so happy to hear your kind words about the home and the good relationships your cousin has made with the team – it’s exactly what we strive for. In regards to the food, we’re very lucky at Lennox House that we have a chef-led team who prepare all the meals in-house with fresh ingredients, so we’re always able to tailor dishes. We always want our menus to be driven by the needs and wishes of the residents, so I’m sure we can discuss your cousin’s preferences with her and the Chef and make sure that the food is suited to her tastes.
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Review from Rose C (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have the highest regard for Lennox Care Home from cleaners to management, everyone is cheerful always greeted with a smile, hello
And if there is anything we want.
The care taken with mum is exceptional due to her dementia and deafness they manage to converse and make her laugh, mum loves the music
and singing that is provided she manages to have a little dance in her wheelchair. Nothing is to much trouble for staff when asked to do anything for us and mum.
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Review from Tom H (Brother of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been in contact with the nursing home by phone over the last 2 years and visited the home on two occasions recently in September with my three sisters.


We are very happy with the level of care you provide. I must thank you for your time and courtesy to me on the phone. I have found all the

staff to be very helpful,


My sincere thanks to you all. Kind regards.

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Review from T H (Son-in-law of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care.
Kind staff.
Lots of activity.
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Review from J M (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Lennox House since May, initially for a respite stay and then for a permanent stay.
We could not be more complimentary about my mother's care. All the carers go above and beyondin their kindness and patience not just for my mother but for her family through this difficult transition.
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Review from K P (Granddaughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment, the food and the activities were absolutely fantastic. Lovely home.
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Review from S O (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, courteous staff. Food is varied and enjoyable. There is a need for more activities and hairdressing for patients. Overall management is good, all meals are catered for. The level of cleanliness could go up a notch, mainly, the smell of urine and dust on sides.
Reply from Samantha Debenham, PA to Marketing Director at Lennox HouseThank you for your review and good scores - we were very happy to read your kind comments about our team and the food at Lennox House. In regards to activities, I'm pleased to say that we have recently extended our lifestyle team with an experienced person to lead the programme - there will be lots of new ideas implemented, but of course if there are any activities that your mother would enjoy, just let us know and we'll be happy to look into it. In terms of cleaning, we do have a housekeeper working on every suite - however, we do realise that some areas do need some work to get back to standard, and we are currently scheduling contractors to help us paint and refresh some rooms. Thank you again for your feedback, and don't hesitate to let us know now or in the future if you have any comments, questions or suggestions.
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Review from Alexander L (Son of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, the care home, the staff and facilities seemed to be exactly what my mother required at the time.
I have visited people in other care homes, and whilst I appreciate that when one has residents with complex care needs, it will always be challenging for the staff to maintain their own
sense of proportion. However, I sensed that the atmosphere in the care home wasn't as "happy' and "positive" as perhaps it could have been. I don't know what the answer is, however, I have been to other care homes that are more expensive per week and wondered if it comes down to simply money spent on say paying the staff a little more or incentivising them?
Just a thought.
Reply from Samantha Debenham, Personal Assistant at Lennox HouseThank you for your review, we were very happy to see your good and excellent scores, particularly for the care and the team at Lennox House. We were a little surprised by your comments about the atmosphere in the home, as this is not reflective of the positive feel we see in the home every day. Please rest assured that our rates of pay are fair and comparable to other providers – we also offer excellent incentives such as our GEM (Going the Extra Mile) scheme and excellent training and career progression. We do cater to all care types at Lennox House, from residential through to nursing and dementia care, so many residents will have very different needs, likes and personalities. For some, they will enjoy group activities and lots of music and stimulation, whilst others may prefer a quieter environment with more one-to-one interaction with the team – we of course go out of our way to cater to everyone, and make sure that every resident is comfortable and cared for in what is their home. Please do let us know if you have questions or suggestions now or in the future, and you are very welcome to pop in at any time for a cup of tea to see more of what we do.
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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Lennox House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Lennox House is calculated as follows: ( (223 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 274 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lennox House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Adriana

Adriana Stefania Bernschutz

Job Title: Home Manager

I am a qualified General Nurse and came to the UK after training in Romania.


I chose to work with Care UK as they offer outstanding training, a variety of career pathways, and a friendly, supportive environment, regardless of the role you select.


The desire to help and to actively get involved in the treatment of the patients gives me great fulfilment.


I am now pursuing a degree in Health and Care Management, and I believe that a job in care management is one of the most gratifying careers available.


As a Home Manager, you must be trustworthy, communicative and able to complete a variety of jobs and responsibilities, including acting as manager when needed. I assist the management with making crucial decisions, attending meetings, hiring and training new employees, evaluating business performance, preparing reports, and coordinating across many different departments, which demands excellent leadership abilities.


My emphasis is on the success of the team and ensuring that everyone meets the objectives.


What motivates me is the knowledge that my hard work and determination will lead to greater professional achievement. Respect, compassion, and dignity are key principles in my opinion, and I am accountable for ensuring good practice in person-centred care as well as guiding and supporting this approach in the employees I supervise.

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