Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA
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9.4 52 Reviews
  • Manley Court Care Home, London
Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled. Advanced bookings are available.

Located close to local amenities in a quiet area of New Cross, the home places comfort and residents' happiness as a top priority. En-suite bedrooms provide plenty of space for personal belongings while a bright and pleasant conservatory allows residents to relax or welcome visitors.

Manley Court aims to offer an exciting selection of food to residents catering to individual tastes and requirements. A 'Night Bite' menu is also offered for out of snacks and refreshments.

The dedicated activity co-ordinator at the home creates a varied programme of activities for residents to take part in if they wish. Examples include gardening, baking and arts and crafts, which all take place in the dedicated activities room.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manley Court Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Innocent Anokute (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)

Visiting

  • We’re on the site of the old Millwall ground, a five-minute walk from the A2 Old Kent Road/New Cross
    Road and 15 minutes from New Cross Gate tube station.

Parking

  • On-site parking available.

Manley Court Care Home Reviews (52)

Total of 52, showing 21-40
9.4

Manley Court Care Home has a Review Score of 9.4 (9.374) out of 10, based on 15 reviews in the last 2 years. Over all time Manley Court Care Home has 52 reviews.

Overall Experience

  • 28
  • 22
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Date Published

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Review from Elena P (Partner of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has just returned home after 10 days of excellent care at Manley Court Care Home. Naturally, I was anxious to find the best possible care for him, so when a close friend told me that her mother had spent the last year of her life happily and comfortable there it was the obvious choice, and
it couldn't have been a better decision. My partner was treated with kindness and respect at all times. The nurses seemed to go out of their way to please him, going above and beyond their duty, I am really grateful to them.

Reply from David Mclean, Customer Service Adviser at Manley Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Thank you for choosing Manley Court for your stay.

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Review from H W (Partner of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manley Court Care Home is a wonderful place to put your family, if you are looking for a home for them. At first, I did not think much about it, but I said to my friend 'lets give it a go', and we did, thank god we did, cause we have never looked back. We now enjoy every bit of it and my partner is
very happy at Manley Court. Through my experience in Manley Court and if my partner had stayed where he was before Manley Court, he would have been dead by now, no joke.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that your partner is happy in our home and that you are happy with the care he receives. Please let us know if there is anything we can do to make your partner's stay as comfortable as possible.

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Review from Deborah B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and look after my mum really well.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum is cared for well in our home and that you feel our staff are friendly. Thank you for choosing Manley Court for your mum's stay.

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Review from A G (Regular Volunteer) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home regularly to take a service of Holy Communion as well as doing 1 to 1 visits in the resident's rooms. All this is facilitated by the staff who oversee residents' activities. The staff not only greatly assist my visits, but also are models of the respectful loving care of the people
I meet. Their work is not always easy, but I have never seen them flustered or irritated. I have recommended the home on two occasions to members of the congregation but sadly on both occasions, the home was full. With lockdown, their safety measures have been exemplary.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback and your recommendation. We really appreciate you taking the time to leave us your comments.

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Review from R S (Nephew of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The interview was quite informative and useful. To know what the plans are for the future was useful and hopefully, as we all move forward, we can start visiting again on a regular basis.
The team at the home are always available to help with any issues that arise and are most helpful with everything
that is needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback about the recent meeting. We also look forward to being able to welcome you back in more regularly and to providing the new activities schedule going forward. Thank you again for taking the time to leave your review.

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Review from K S (Daughter-in-law of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has only been during COVID and lockdown. Staff are very approachable. My mum-in-law seems happy and clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your review. Please let us know if there is anything else we can do to make Mum as happy as possible in our care.

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Review from Jane W (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well and her room is clean.
Staff are very approachable and polite.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your review. We are glad to hear your mum is settled. Please let us know if there is anything else we can do to make her as comfortable as possible.

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Review from Shelia M (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the staff and management. If you have a problem, it gets sorted out straight away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for your feedback. We are glad to hear that you are happy with the care your loved one receives at Manley Court.

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Review from I S (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the home and services.
Very helpful and friendly staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for taking the time to leave us your review.

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Review from Dwight W (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did my test, got in!
Staff were very welcome. Dad seems happy and healthy. COVID restrictions were followed. I was encouraged to wear my mask.
Carers were very attentive and they were constantly checking to see that dad was ok.
My dad is in good hands.

Reply from Amanda Barnes, Customer Service Adviser at Manley Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your dad is in good hands at our care home and that he is happy. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review from E D (Partner of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in the nursing home for nearly 2 and a half years and my experience through those years has been like a roller coaster. We had meetings and enjoyed that moment that everybody had to voice their problems and I think the nursing home had improved a lot since then. My only comment is
still the laundry - and that lots of my partner's clothes has been missing. But overall care, they worked very hard and I thank them a lot.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Manley Court Care Home

Many thanks for your review. We do our best to keep relatives and friends up to date with the homes and let people voice their opinions. I am sorry though, to hear about the laundry issues and will be in touch with the home to raise this concern.

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Review from Mark H (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father became a resident in December 2020 So it's not been long, but we have noticed a change in him already happy and smiling. He loves the staff who are so friendly. We have been able to Facetime with him to chat once a week. Nothing is too much trouble for the staff, I have no worries about my
dad, I know he is well cared for in the best place. Hopefully, I will be allowed to visit him in the future when we are back to normal.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Manley Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your dad in our care.

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Review from Lee S (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother went into care this March, and we have not been able to enter the care home.
All the staff have been great. My mother has a ground floor room so I am able to see her through the window, which is wonderful during these unprecedented times. My mother looks good and is looked
after extremely well.
Well done to all the staff including all kitchen staff and everyone who looks after my mother. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor at Manley Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Pat W (Wife of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing care is very good in Manley Court and staff are all friendly and welcoming. They are also caring, kind and show respect, patience and diligence, even when patients/residents can sometimes be difficult. The home is clean and fresh and residents' rooms are well maintained. Food is generally varied
and nutritious, although the difference between fork-mashable and pureed food is not always appreciated. Pureed food, in general, seems rather bland. The few activities I have seen tend to be unimaginative and somewhat limited, although outings have proved popular. It is appreciated that residents with dementia are sometimes difficult to involve in activities, so perhaps need to be encouraged more as appropriate. As with many homes, laundry can be problematic and items, even when named, frequently go astray. The home is trying to address this. In all, patients/residents are safe and comfortable, and relatives are kept well informed.

Reply from Greta Narbutaityte, Customer Adviser at Manley Court Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Rose A (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was well taken care of each time I ever visited. Staff were very polite, respectful, kind, never in a hurry and appeared to love their job. The manager and staff are very professional. They all respect data protection. The home is very neat, my friend's room was very neat, she had nice music
which she was humming along to. Staff took care of her sore. Staff were very friendly and polite to visitors. I recommend this facility as 5*.

Reply from Greta Narbutaityte, Customer Adviser at Manley Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Karen C (Great-Niece of Resident) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd like to thank all of the staff at Manley Court for taking care of my Great Uncle for more than one year. They have been very hospitable and accommodating to any needs and queries.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review of Manley Court Care Home, we are pleased to hear that your Great Uncle is being well cared for here. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.

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Review from Victoria A (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent six years in Manley Court. The staff were very friendly and respectful to both my Mum and the family. The mouth and skin care were excellent. Though my Mum was bed bound for the six years she spent within the care home there was no case of bed sores.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review of Manley Court care home. We are pleased to hear that you have had a positive experience of the home and the staff that cared for your Mother. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.

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Review from S H (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially extremely anxious about my mum entering the care facility as there is so much negative press around this. However, I found the staff at Manley Court so caring and so professional. My mother is a dementia sufferer and so not the easiest of persons to deal with. However, the staff have
shown her so much care and respect. She settled very quickly. It has been a pleasure of her to be here.

Reply from Gabriella Mills, Customer Adviser at Manley Court Care Home

Thank you for your review. We appreciate your comments made of the home and the staff working there. We are glad that your Mother has settled well at Manley Court and she is being well cared for during her stay. Your comments will be shared with the care home's manager. The Bupa Customer Care Team.

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Review from P N (Cousin of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coming from a previous home I did not know what to expect. But I find the carers warm, very friendly, caring and answer all my questions. The room is very clean and spacious. Their treatment of my family is very caring, her hygiene is so much better and her appearance is much brighter and happier since
she has been there. When I visit its been much joy and relief to see how happy she is being there.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Wayne W (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best and greatest care and staff. My father left hospital and was placed in Manley Court. First off, the manager made that possible and was so professional and down to earth. Then the carers on Hibiscus Ward were so caring and loyal to the elderly, my father was taken care of very well, very well fed
and supported. It was amazing for the few months he was there, compared to his old place.
The staff are heaven sent, thank you!

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that father was so well cared for while he was in our care.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Manley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.550 for Manley Court Care Home is calculated as follows: ( (110 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 171 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.824 Points relating to the number of positive Reviews for Manley Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 14 Positive Reviews ÷ 17 = 0.824

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 12 Aug 2025

Manley Court warmly welcomes those over 18 with complex rehabilitation needs as well as the elderly seeking nursing, residential or dementia care.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manley Court Care Home to verify any information. View our terms and conditions. Manley Court Care Home has an Enhanced Service - more info.