Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA
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9.4 52 Reviews
  • Manley Court Care Home, London
Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled. Advanced bookings are available.

Located close to local amenities in a quiet area of New Cross, the home places comfort and residents' happiness as a top priority. En-suite bedrooms provide plenty of space for personal belongings while a bright and pleasant conservatory allows residents to relax or welcome visitors.

Manley Court aims to offer an exciting selection of food to residents catering to individual tastes and requirements. A 'Night Bite' menu is also offered for out of snacks and refreshments.

The dedicated activity co-ordinator at the home creates a varied programme of activities for residents to take part in if they wish. Examples include gardening, baking and arts and crafts, which all take place in the dedicated activities room.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manley Court Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Innocent Anokute (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)

Visiting

  • We’re on the site of the old Millwall ground, a five-minute walk from the A2 Old Kent Road/New Cross
    Road and 15 minutes from New Cross Gate tube station.

Parking

  • On-site parking available.

Manley Court Care Home Reviews (52)

Total of 52, showing 41-52
9.4

Manley Court Care Home has a Review Score of 9.4 (9.374) out of 10, based on 15 reviews in the last 2 years. Over all time Manley Court Care Home has 52 reviews.

Overall Experience

  • 28
  • 22
  • 1
  • 1
  • 0

Date Published

52
7
9
15
37

Review from N G (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into the home and made very comfortable. All the staff were very kind, caring and friendly.
The home was very accommodating to all her needs.
We would like to thank all the management and staff for taking such excellent care of my mother during her short stay while I was able
to have respite.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. I'm so pleased to hear how well cared for your mother was while in our care. It is the little things like a smile and a little bit of reassurance that makes all the difference.

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Review from Y F (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at this home for 20 months and throughout this time, I found the care staff excellent. Myself and my family always felt welcome and 'at home' when we visited and my mother was happy and made to feel important.
I would highlight the following:
- My mother's hygiene was always
of a high standard
- Staff members made relationships with my mother, not just care
- The fees for the notice period following a death should be reduced - a room fee only as care is not provided
- Do not hand this review form to family at the crematorium - insensitive!!

Reply from Jayne Duck, Customer services administrator at Manley Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate all your comments about our home. Going forward I will speak to the manager regarding the review cards.

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Review from Kate M (Sister of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, helpful, caring and polite. The home is clean.
The whole thing put together is excellent.
Well managed from my point of view and from what I can see from my observation.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Hyacinth R (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum required 1:1 care due to the nature of her dementia. This is her second time at this care home and whilst visiting she appears calm and has settled in. There is still the potential to wander but this has been curtailed due to the one to one care she has been given. Mum sometimes needs lots of encouragement
and patience to do day to day tasks. The care home has an understanding of this and now knows her very well. I hope this relationship continues in the future.

Reply from Jayne Duck, Customer Services Administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from David G (Brother of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was a resident at Manley Court Care Home for seven years. During that time, she made many friends amongst the staff and also the other residents and their visitors. My sister soon began to look upon Manley Court Care Home as her natural home and was very happy there. During her time at Manley
Court Care Home, they were never any serious issues and my sister was extremely well looked after.

Reply from Simone Berkeley, Customer Service Advisor at Manley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Clint M (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are just great.

Reply from Emily Wilson, Customer Service Administrator at Manley Court Care Home

Thank you for your kind feedback, I am so pleased to hear that you are happy with the staff at Manley Court Care Home. The Bupa Customer Care Team.

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Review from K F (Friend of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly. People in there seem to be well looked after. Most times asked if I would like cup of tea or coffee. My friend is always clean and tidy and the room is. The food is good and made to my friend's needs as she has no teeth.

Reply from Emily Wilson, Customer Service Administrator at Manley Court Care Home

Thank you for your kind review. I am pleased to hear that your friend's needs are met by the staff at Manley Court. I will pass on your lovely comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from Carol N (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here in March/April 2010, apparently "dying" after leaving a hospice and treated in palliative care for 2 years. Always had a nurse and 3 carers. Staff always trustworthy, helpful and very caring. Also friendly and understanding.
Rooms are all ensuite, cleaned every day to a high standard and
well maintained.
Food is good, variable and a different menu every day. Three meals a day. Family and friends of residents are encouraged to visit whenever.

Reply from Emily Wilson, Customer Service Administrator at Manley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M D (Wife of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been very well looked after and improved vastly having been sent here for end of life care. Instead of lasting 6 to 8 weeks, he lived for 15 months. I just worry about the reception area not being manned evenings and weekends.

Reply from Jayne Duck, Customer services administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Clive H (Husband of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Manley Court very experienced and kind. They are very helpful and look after my wife very well. If she has any problems they are soon resolved and my wife feels extremely safe and secure. I would recommend this nursing home to anybody that wanted to be looked after.

Reply from Jayne Duck, Customer services administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from V H (Niece of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with the care home.
Staff are friendly and caring and the standard regularly improves.

Reply from Jayne Duck, Customer servicies administrator at Manley Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Cicely B (Daughter of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team on Primrose ward at Manley Court provided excellent respite care for my occasionally troublesome 91-year-old father, whilst building works were going on at his house. All the staff were very accommodating and were able to pass on tips to us about his ongoing care. Manley Court is not the most
luxurious of surroundings as it caters for very high levels of nursing, however, the friendliness and helpfulness of the staff more than makes up for it. They were also more efficient and diligent regarding administration than other locations which did give an impression of business competence as well as care. I would feel very confident placing my father in their care again should the need arise for further respite care.

Reply from Rose Pickering, Customer Service Administrator at Manley Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Manley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.550 for Manley Court Care Home is calculated as follows: ( (110 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 171 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.824 Points relating to the number of positive Reviews for Manley Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 14 Positive Reviews ÷ 17 = 0.824

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 12 Aug 2025

Manley Court warmly welcomes those over 18 with complex rehabilitation needs as well as the elderly seeking nursing, residential or dementia care.

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Awards / Recognitions (7)

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