Albany Nursing Home

11/12 Albany Road, Leyton, London E10 7EL

Albany Nursing Home is a calm and welcoming home that helps residents to live as fulfilling a life as possible and also delivers palliative care.

Visitors are actively encouraged at the home, which has an open door policy. Residents can also bring with them key pieces of furniture and belongings to help them settle and feel comfortable in their own private bedroom.

There is a patio area in the garden where residents can enjoy spending time in good weather and there are raised flowerbeds for active participation in gardening activities. The garden is also wheelchair friendly.

Group: Lukka Care Homes

Person in charge: Gurjeet Singh (Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): French, Hindi, Polish

Single Rooms: 59

Shared Rooms: 1

Rooms with ensuite WC: 52

Facilities & Services: Physiotherapy • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Albany Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Albany Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Albany Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.275 for Albany Nursing Home is calculated as follows: ( (72 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 131 Ratings = 4.275

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.414 Points relating to the number of positive Reviews for Albany Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.2 Target = 0.164

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Albany Nursing Home has a Review Score of 7.7 (7.689) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Albany Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Albany Nursing Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Although I was nervous at first putting my mother in a nursing home because of stories you hear in the media, I found the home to be caring, friendly and clean. She was treated with dignity and kindness. My mother was looked after by nurses. Carers and staff that became like family.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Found all staff very kind, compassionate, caring to my mum in her last few days of life. A very very very sad time for me but very comforted by the compassion and love, care, concern shown given to my beloved mum.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt was well cared for and staff were courteous, helpful and experienced. Any problems were sorted out immediately. Her needs were taken into account from the moment she arrived to live at Albany until November when she passed away peacefully.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My Aunt, in her 90.s was bed bound and spent well over a year being looked after by the manager and her staff at Albany Nursing home.

My previous experience with care homes was choosing one for my Father after his full- time care became too much for me and I didn't get everything right. Dad, however, did well there oblivious to many of the shortcomings due to his dementia. I, however, worried about the incompetent management and complete lack of security which left him wandering the grounds in winter leaving me to constantly check he was safe.

In my experience, Albany Nursing home suffers none of the problems I experienced with my Father and is a delightful warm secure environment. Being modern and purpose built it does not suffer the limitations of a converted old building and the concerned proactive caring extends down from the management along with the warm welcome when you visit

Caring for the elderly is hard work. Nobody will get it 100% right but Albany do it very well.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Albany Nursing Home is a very caring establishment, a very friendly and caring bunch but some of the carers need a lot of training of understanding dementia. Entering a residents room without any warning, just to see someone standing above you and make no excuse prove that these carers need proper training in dementia and respect to the resident. There should be at least six weekly information meetings.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   3.7 out of 5

The stay are very kind and caring cleanliness is exceptional everyone is very patient with my mum who has violent Alzheimer's.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was admitted in Albany Care Home in January 2012 and passed away on the 5/2/15 in my opinion they were very caring to him and not only my husband but to the others. I recommended to other friends relatives also. The manager and staff are very friendly and as for the home it's always very clean and smells very clean. As for my family and myself Albany Home is very clean and very friendly we recommend it.

How likely would you be to recommend Albany Nursing Home? Likely

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Average Rating:   5 out of 5

My mum is not happy always wanting to go home but the staff are very nice and good to mum and the place is very clean and happy, makes life easier for everyone.

How likely would you be to recommend Albany Nursing Home? Likely

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Average Rating:   4 out of 5

It is hard for me to choose a given month of living here and to describe the way in which the activities arising as any period would I choose is just as rewarding as any other, with the exception of Christmas. Starting with breakfast fast served in a pleasant manner by the caregivers ladies, the carefully distribution of medicinal products by nurses to the residents, passing the course of the day sprinkled with various relaxing activities, yes so that I can say that all these good things help us go slightly above the troubles of life. So to speak in each day is Sunday. Thank them all in everyday.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

On entering Albany there is a friendly welcome and one immediately notices a high level of cleanliness with no extraneous smells. The residents’ rooms are en suite with a chest of drawers, clothes cupboard and two chairs provided. Residents are encouraged to personalise their rooms with photographs & other items that may make them feel at home. They are also able to have their own radio and television. There are occasional outdoor trips which those residents able to travel, thoroughly enjoy and a regular programme of visiting entertainers of varying quality. There is a choice of menu for breakfast, lunch and supper. Tea and biscuits are served mid afternoon. On each floor there is a communal lounge for residents and their visitors. Management are approachable and will listen to any concerns or issues that one may have. The safety of the residents is of paramount importance to every member of staff. I feel comfortable that my wife is well looked after, happy and above all, safe.

How likely would you be to recommend Albany Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I would not recommend this nursing home to anyone.They have poor service quality and an even poorer attitude towards their work and care. They are inconsiderate towards their service users needs and lack compassion and treat them like mere objects. They are rude and always take shortcuts towards their work. Putting their best interests before the residents and they act like they are doing a favour on them by helping them.

Please if you love your parents or whomever you are considering putting into this care home. Please don't.

How likely would you be to recommend Albany Nursing Home? Extremely Unlikely

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Average Rating:   1.7 out of 5

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