Albany Nursing Home

Albany Nursing Home is a welcoming place with very friendly carers + a great management team. Residents are treated with respect + dignity. They are regularly seen by the carers who talk to them by their name + listen.

I am very happy and encouraged by the care my mother is receiving in this home. It is beautiful to see the joy on the staff's face when my mum does better. And she has many days when she is better, even when she eats on her own and communicates with us

My mum spent her final days here, and I can't thank the staff enough for the love, care, & compassion they showed her. They treated her like one of their own. The home was always clean, with excellent facilities & outstanding management. I will be grateful & would like to recommend this 'home'. Special thanks to Gurjeet, Uzma, Simran, Patricia, Kanchar.

I always visit her without informing them and every time I go there, she is always clean, happy and well look after. The care/support given to her and other residents is excellent (she is treated like a family within them). Always the given them healthy food.

I cannot fault Albany in their care and support to my husband. The staff are all wonderful and I felt he was so well looked after

Overall it was comforting to know that he was in a safe place for what proved to be his last weeks.

My mum seems well cared for. She is involved in activities and gets to go out on trips. My mother appears to be in a better health condition and displays improved cognitive abilities.

The staff are always polite, helpful and always ready to help in whatever you need to know.

I am very happy with service my mum receives at the care home, the staff are so friendly and hard working. They always check in on mum. Great care home

My husband has settled in and staff are able to cope with his challenging behaviour. He has his own room with armchairs for visitors, a window with a view. His room is cleaned daily, and staff tell him what they are going to do. Staff are approachable if we have any concerns.

On a very personal note, we were happy our mother had her final days at the Albany rather than either of her previous care homes (or a hospital). Her end of life care was excellent, respectful and caring, and staff also looked after the many family members who visited our mother in the final stages.

My husband who has had a stroke due to sepsis complications and has complex needs., peg fed, double incontinence and unable to walk got transferred from another home because of lack of care to Albany in March 25. The staff at Albany were mostly rude didn't speak good English/understand and I went mainly on Sundays as it was like ghost town no nurses/carers around found my husband in bed halfway down with a full nappy and not even been given a drink. My husband always hated being left alone in his room and shouted out to get him out as he has not lost his speech. They let him go in the lounge one hour a day then back to his bedroom, when he shouted as he got no stimulation what so ever from this place as these are mainly dementia' residents who just lay or sit there all day without being able to communicate and the ones that make a fuss or noise get drugged up with medication to shut them up! He is now at another home, no medication been given not needed - what a difference in him in already!!

Brilliant

Staff show a great attitude and commitment to the care of the residents. All the staff are attentive to the needs of the residents and are very helpful. Have been impressed by the friendly and attentive care given to the residents and have always found the staff welcoming, on my visits to the nursing home to see my mother.

Staff were always happy to talk if there were any issues and quickly resolved them.

This experience was initially challenging and daunting in many aspects. However, my fears and anxieties were soon laid to rest as the overall presence and attitude of staff was very complimentary. I was treated with respect and professional behaviour was displayed at all times. The care given to my wife was very good and emphasis mainly centred around her being made as comfortable as possible. Please continue the good work.

My mum lived here for the last few months of her life, we wished she had moved in earlier. Mum had fantastic care. The staff and nurses are amazing. Mum loved living there. Mum was so much brighter and happier having lived there. We are so grateful and appreciate the support she was given. Can't thank you enough.

My mum was a resident at Albany Nursing Home for 10 years. The carers and nursing staff looked after my mum with respect and politeness and kindness. Mum always looked clean and happy. The staff were very friendly and easy to talk to. The manager was nice and there were various activities available.

My beloved sister was recently a resident of Albany. Myself, brother and niece's have nothing but praise for the staff and management who run this wonderful home. My sister received the greatest of care whilst she was there, and the staff went above and beyond to make us, her family, feel supported, and this means every single member of staff, not just one or two. Their care of our sister was truly faultless. The home was clean, the food excellent, and nothing was too much trouble, either for our sister or for us, her family, and, as a family, we are just so thankful that she spent her last remaining days there, being cared for and supported. On behalf of her family, we would like to thank all staff and management from the bottom of our hearts for making the unbearable more bearable. Thank you.

Outstanding care home the respect and dignity they show the residents is by far the best. They cared and gave them time even if bed-bound. They fulfilled their days with dance, laughter and games. The individual 1-1 care was perfect they showed them time, it wasn't rushed.