Amberley Lodge Nursing Home

86 Downlands Road, Purley CR8 4JF

Amberley Lodge looks after up to 60 individuals with a variety of residential, nursing and dementia care needs, thanks to the extensive experience of a highly trained team and modern care techniques.

The purpose built home offers excellent facilities and care, including a relaxing and secure garden with seating and pond. In December 2015, Amberley Lodge opened a newly optimised residential dementia suite, offering beautiful rooms and stunning communal spaces including a large and bright dining room, comfortable lounge and an activity room - perfect for catching up with loved ones and enjoying the many activities available at the home.

All residents have their independence and personal wishes respected, with many social activities and outings to enjoy as part of the home's focus on improving the physical and mental-well-being of residents.

Amberley Lodge is registered with the Care Quality Commission and committed to developing its services to include any modern innovations that may benefit those in care for years to come.

Group: Care UK Nursing & Residential Care Services

Person in charge: Krystyna Bosko De Santamaria (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Amberley Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Amberley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Amberley Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Amberley Lodge Nursing Home is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 108 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Amberley Lodge Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Amberley Lodge Nursing Home has a Review Score of 8.4 (8.417) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amberley Lodge Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amberley Lodge Nursing Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Everyone is wonderful, all residents are treated really well and kindly, activities are great and also entertainment. Staff seem to really care and have great fun with the residents who respond. I have visited other homes where my aunt was (not care UK homes) and I hated going there but Amberley Lodge is so pleasant from the minute you enter the front door I enjoy going there.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since mother became a resident each outside activity has been cancelled or postponed. If we didn't take her out she would not get any fresh air at all!
Also still registered with the previous GP as the homes Doctor has no more places left.

How likely would you be to recommend Amberley Lodge Nursing Home? Don't know

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Average Rating:   3.8 out of 5

Samantha Debenham, Marketing Support Administrator at Amberley Lodge Nursing Home responded to this review on 18 Dec 2017:

Thank you very much for taking the time to review Amberley Lodge – we appreciate your feedback. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. Our team are always keen for feedback and suggestions, so please do let us know of any ideas so that we can continue to provide the very best care for your loved one.
Thank you again for your review, and please do let us know now or at any time in the future, if you have any comments, questions or concerns and we will always be happy to help.

As a family, we are very happy with his care.

All staff are very friendly and helpful.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This is a very pleasant home, nice friendly staff, very clean, nice rooms - lovely gardens, available to residents and visitors.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Amberley Lodge Nursing Home was chosen for mum because of the cleanliness and warmth shown by the management and staff.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father (age 87) has Alzheimer's and has stayed at Amberley Lodge three times for respite care, September and December 2016, and most recently for four weeks until mid-February 2017. On each stay, he has been given a genuinely warm welcome by the staff and looked after with great kindness and compassion, giving my mother a much-needed break. Everyone we came into contact with at Amberley Lodge, from the care assistants and nursing team to the managers in reception, were extremely professional and took a personal interest in my father. The activities lady also went out of her way to find out about Dad and what he enjoyed doing. We would have loved Dad to have stayed permanently but my mother (also 87), was finding it too far to travel to visit him so, with great reluctance, we have moved him to another care home nearer where she lives. I recommend Amberley Lodge highly if you are looking for respite or long term care, especially if your relative has dementia.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

We initially used Amberley Lodge Nursing Home for respite care, but due to other circumstances, my father is now a permanent resident here. I find the home to be clean and well equipped with a lovely dining room and excellent food. The staff are genuinely caring and my dad is happy and settled. Before my mother passed away recently, she visited my father every day, and the staff couldn't have been more welcoming to her. When we visit my father, we find him enjoying the social life at the home, and he has made some good friendships. The home feels warm and inviting - not clinical. I can't thank the staff enough for the care and compassion they have shown my father - it provides real peace of mind for us as a family.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My brother has been a resident with you for almost 17 years. I am his only relative who visits him. Although I am quite satisfied with the care he receives, I must congratulate the team leader who is extremely caring towards all residents, and goes beyond her normal caring duties in maintaining excellent relationships with those that need continuous care.
I would like to visit more often, but being 81, diabetic and living in Gloucester makes visiting more difficult. I do not really get all information that I require all though, you have my email address to forward to me various events through. Thank you.

How likely would you be to recommend Amberley Lodge Nursing Home? Likely

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Average Rating:   3.8 out of 5

Samantha Debenham, Marketing Support Administrator at Amberley Lodge Nursing Home responded to this review on 11 May 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

My father-in-law went into Amberley Lodge in February 2016 from another care home where he was very unhappy. In the 8 weeks he has been there the transformation is amazing. He is happy and settled really quickly. The staff are professional and caring and the management are very helpful and approachable. The manager is very efficient and runs the home very well. We definitely made a really good decision moving him to Amberley Lodge. It really is a home from home. It's very clean and well run

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 May 2018

Please call us on 02038132484 for current bed vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amberley Lodge Nursing Home