Amberley Lodge Nursing Home, Purley, London
Amberley Lodge Nursing Home, Purley, London
Amberley Lodge Nursing Home, Purley, London

Amberley Lodge looks after up to 60 individuals with a variety of residential, nursing and dementia care needs, thanks to the extensive experience of a highly trained team and modern care techniques.

The purpose built home offers excellent facilities and care, including a relaxing and secure garden with seating and pond. In December 2015, Amberley Lodge opened a newly optimised residential dementia suite, offering beautiful rooms and stunning communal spaces including a large and bright dining room, comfortable lounge and an activity room - perfect for catching up with loved ones and enjoying the many activities available at the home.

All residents have their independence and personal wishes respected, with many social activities and outings to enjoy as part of the home's focus on improving the physical and mental-well-being of residents.

Amberley Lodge is registered with the Care Quality Commission and committed to developing its services to include any modern innovations that may benefit those in care for years to come.

Group: Care UK Nursing & Residential Care Services

Person in charge: Krystyna Bosko De Santamaria (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Amberley Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Amberley Lodge Nursing Home has a Review Score of 8.9 (8.857)

The Review Score of 8.9 (maximum of 10) for Amberley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Amberley Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Amberley Lodge Nursing Home is calculated as follows: ( (69 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Amberley Lodge Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amberley Lodge Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amberley Lodge Nursing Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

As a family, we are very happy with his care.

All staff are very friendly and helpful.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a very pleasant home, nice friendly staff, very clean, nice rooms - lovely gardens, available to residents and visitors.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amberley Lodge Nursing Home was chosen for mum because of the cleanliness and warmth shown by the management and staff.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father (age 87) has Alzheimer's and has stayed at Amberley Lodge three times for respite care, September and December 2016, and most recently for four weeks until mid-February 2017. On each stay, he has been given a genuinely warm welcome by the staff and looked after with great kindness and compassion, giving my mother a much-needed break. Everyone we came into contact with at Amberley Lodge, from the care assistants and nursing team to the managers in reception, were extremely professional and took a personal interest in my father. The activities lady also went out of her way to find out about Dad and what he enjoyed doing. We would have loved Dad to have stayed permanently but my mother (also 87), was finding it too far to travel to visit him so, with great reluctance, we have moved him to another care home nearer where she lives. I recommend Amberley Lodge highly if you are looking for respite or long term care, especially if your relative has dementia.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We initially used Amberley Lodge Nursing Home for respite care, but due to other circumstances, my father is now a permanent resident here. I find the home to be clean and well equipped with a lovely dining room and excellent food. The staff are genuinely caring and my dad is happy and settled. Before my mother passed away recently, she visited my father every day, and the staff couldn't have been more welcoming to her. When we visit my father, we find him enjoying the social life at the home, and he has made some good friendships. The home feels warm and inviting - not clinical. I can't thank the staff enough for the care and compassion they have shown my father - it provides real peace of mind for us as a family.

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been a resident with you for almost 17 years. I am his only relative who visits him. Although I am quite satisfied with the care he receives, I must congratulate the team leader who is extremely caring towards all residents, and goes beyond her normal caring duties in maintaining excellent relationships with those that need continuous care.
I would like to visit more often, but being 81, diabetic and living in Gloucester makes visiting more difficult. I do not really get all information that I require all though, you have my email address to forward to me various events through. Thank you.

How likely would you be to recommend Amberley Lodge Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Amberley Lodge Nursing Home responded to this review on 11 May 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

My father-in-law went into Amberley Lodge in February 2016 from another care home where he was very unhappy. In the 8 weeks he has been there the transformation is amazing. He is happy and settled really quickly. The staff are professional and caring and the management are very helpful and approachable. The manager is very efficient and runs the home very well. We definitely made a really good decision moving him to Amberley Lodge. It really is a home from home. It's very clean and well run

How likely would you be to recommend Amberley Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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