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Amberley Lodge

86 Downlands Road, Purley, London CR8 4JF
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Amberley Lodge, Purley
Amberley Lodge, Purley
Amberley Lodge, Purley

Amberley Lodge is an ‘Outstanding’ rated care home (May 2024) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including dementia and nursing dementia care.

The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their...  

Care Provided by Amberley Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,490From £1,676
Residential Dementia CareFrom £1,585From £1,783
Nursing CareFrom £1,755From £1,974
Nursing Dementia CareFrom £1,840From £2,070
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Amberley Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Azalea Moses(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking onsite

Amberley Lodge Reviews (68)

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9.8

Amberley Lodge has a Review Score of 9.8 (9.759) out of 10, based on 21 reviews in the last 2 years. Over all time Amberley Lodge has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from J R (Niece of Resident) published on 8 November 2024 Submitted via Website
Overall Experience
Well done everyone at Amberley Lodge on the excellent Fireworks/Diwali celebrations. It was a wonderful occasion with so much thought and effort put in by all the staff (including a dancing display by some of them).
The camaraderie between the staff is evident and Amberley Lodge has a warm, welcoming atmosphere. The Manager is so warm, friendly and approachable and this in turn filters down to her staff.
My uncle is very happy there and the staff are so good at interacting with him.

Everyone is always very welcoming.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from Sheila K (Daughter of Resident) published on 7 May 2024 Submitted via Postal Card
Overall Experience

When entering Amberley Lodge you are struck by the warm welcome from the friendly staff. They are always kind and attentive to the residents and fun too. There is often laughter which makes it a happy place to visit. There is always something going on, they celebrate every occasion, with family and friends regularly invited - their enthusiasm is infectious! They recently hosted a 97th birthday party for my mum with all the trimmings. There was a wonderful spread of food and drinks and the chef baked the most amazing birthday cake. They invited our whole family so Mum was surrounded by her children, grandchildren, great-grandchildren - 45 in total! We will all cherish the wonderful memories of that day. Thank you so much Amberley.

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Review from S D (Son of Resident) published on 2 May 2024 Submitted via Postal Card
Overall Experience
Ever since Mum became a resident of Amberley, she's been given exemplary care from all the staff. They are always doing everything possible to stimulate the residents offering many activities to help keep them as active and happy as possible. Everyone shows real genuine love, care and concern which immediately puts your mind at rest, knowing your loved ones are being well looked after.

Mum was given a tremendous birthday party where the entire family were invited. Wonderful food, entertainment and it's no wonder why Mum is so happy here.

Reply from Fiona Madder, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from Peter D (Son of Resident) published on 1 May 2024 Submitted via Website
Overall Experience

My mum has been a resident at Amberley Lodge for over 6 years, and I can genuinely say that she receives exceptional care from all the staff. There is a real sense of her being part of another wider family within the home, I could not have wished for a better home for her and feel so lucky that we chose Amberley. The manager and the entire team from carers to kitchen staff are a real credit to their profession. If there was a higher CQC rating than Outstanding then Amberley Lodge and their lovely staff would definitely earn it.

Reply from Reviews Team, Reviews Team at Amberley Lodge

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Kim O (Daughter of Resident) published on 14 February 2024 Submitted via Website
Overall Experience
This is an excellent care home.
Very clean and efficient.
I moved my mum here from another care home and the difference was immediate in how attentive the staff were.
From the top to bottom the staff are caring and kind which is what you want for your loved one. They are made to feel individual and special.

Thank you.

Reply from Fiona Madder, Reviews Team at Amberley Lodge
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.

Many thanks, the Care UK team.

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Review from Gordon D (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
Received a call regarding Mum’s current health issues and visited her in the home this morning.

As usual, the staff was very friendly and discussed Mum’s issues in detail and openly. We will get more information after the SALT team assesses her tomorrow. Based on past experience of nearly 6 years the family are confident that Mum is being very well looked after and that the staff are true carers who are dedicated to helping old people like my mum who suffers from Alzheimer’s.

Reply from Fiona Madder, Reviews Team at Amberley Lodge
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.

Many thanks, the Care UK team.

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Review from C C (Son of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

My mother was a resident at Amberley Lodge for a year. The care home has a happy atmosphere and the staff are very friendly. A range of varied events to entertain residents are held throughout the year.

The staff who looked after my mother were kind and caring and they all did their very best for her. Despite the challenges that my mother's dementia presented, the staff were considerate and understanding throughout.

It was a great comfort to know that my mother was cared for so well.

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Review from S J (Son of Resident) published on 13 October 2023 Submitted via Website
Overall Experience

My mother has been a resident at Amberley Lodge Care Home for over seven years. It is a warm and welcoming environment with dedicated staff and management who are approachable and sympathetic to any concerns. The level of care is outstanding - my mother is always clean and well-fed and any medical issues are promptly identified and attended to. The accommodation is lovely: rooms are beautifully furnished, scrupulously clean and well-maintained. Family and friends can expect a warm welcome and functions for residents and guests are held throughout the year in the lovely garden. I would not hesitate to recommend Amberley Lodge to anyone looking for a caring and comfortable residential home for a loved one.

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Review from Gloria R (Daughter of Resident) published on 10 October 2023 Submitted via Website
Overall Experience

All the staff are very friendly, kind and helpful. They often have special events when family and friends are invited to join in. It is good to see other residents and meet their families. The home is bright, clean and tidy. The laundry service is excellent.

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Review from Paul K (Son of Resident) published on 3 October 2023 Submitted via Website
Overall Experience

Excellent care from all the staff. Very understanding in dealing with my dad's issues. Facilities are good and kept in good order by the maintenance team. The events team swing into action at celebration times and brings staff/family/ residents together for fun events. Highly recommend Amberley Lodge.

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Review from M M (Daughter of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

My mum came here after six weeks' stay in hospital when it was decided that she'd be better in nursing rather than residential. The improvement in Mum is phenomenal. She came in August and is like a new person. Happy, well fed, cheeks glow and there is life back in her eyes. All the staff so have been brilliant.

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Review from Chris W (Son of Resident) published on 27 March 2023 Submitted via Website
Overall Experience
Mum had her 96th birthday yesterday. I asked if the chef could do a cake and said a number of family would pop in. We got there, not only a cake but loads of pickies, pop, tea and coffee. The entertainment team had decorated her room and the meeting room and laid on music. We had Mum singing along!
This is just how this care home goes the extra mile for residents and family alike.
Big shout out to entertainment and chef!

Thanks!

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Review from Sophie M (Granddaughter of Resident) published on 11 January 2023 Submitted via Website
Overall Experience

Such a lovely visit as always. Staff were very accommodating from booking the visit, right up until the minute we left. We booked for a large group of 10 and were assigned the garden room which was set up beautifully and we were offered drinks and checked on throughout our visit. It was a very positive visit and it's clear to see how happy she is there - I believe that this is down to the wonderful care she receives. Even on leaving the manager made the effort to ask us how the visit was. A very deserved outstanding rating.

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Review from M S (Granddaughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

Visited my Granny today and as always we were very well looked after. Staff are so welcoming and friendly and were so accommodating, providing us with tea, coffee and biscuits during our visit. The home is clean and well kept and my Granny is very happy and well looked after there. Staff go above and beyond to make residents and visitors happy. We used the garden room which had been decorated for Christmas and had a lovely festive feel. There was a group of 9 of us visiting today but nothing is a problem for staff at Amberley. We had the room to ourselves and were made to feel very welcome. Really enjoyed our visit today and it's easier to leave Granny there knowing that she is in the best hands of caring, loving staff. Can't rate this care home highly enough! Thanks to all staff at Amberley Lodge.

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Review from Amy D (Granddaughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

We had a lovely visit today. The staff are always so lovely and always give such a warm welcome. We came in a large group today so had our visit in a room which was set up with a festive backdrop and lots of fairy lights, which the kids loved. This is just one of the many times we have seen the staff at Amberley go over and above with different ideas for different occasions to treat the residents and keep them entertained. We were offered hot drinks and given biscuits too - nothing is ever too much and we always feel at ease, as everyone is always so accommodating. We are so lucky that our precious Grannie is in such great hands and cannot fault the care she receives in this lovely care home. Keep up the great work Amberley, we really appreciate everything that you do. You are all amazing and always go the extra mile.

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Review from S H (Son of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience

Mum has been at Amberley Lodge now for well over a year. There have been some ups and downs but generally, things have been really great for her. During covid, the home was very honest and professional in their approach to informing families of the protocol. This meant we as a family could still see Mum from time to time. Mum, her weight has gained during her time here and due to the regular activities she is fairly sharp.

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Review from Vivien B (Daughter of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

My mother has been at Amberley Lodge since April. After a period of adjustment, which was to be expected, she has settled into the home really well. She is so well-cared-for and it feels like a real family community. As a nurse myself I know how important excellent care is and how rare it is to find it. We feel lucky that we found this rare place of care for Mum.

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Review from Jon S (Son of Resident) published on 7 June 2022 Submitted via Website
Overall Experience

I wanted to say a big well done to all the team at Amberley Lodge for their Platinum Jubilee celebrations across 4 days. I attended the relatives gathering on Sunday 5th June and I thought it was a tremendous effort with the food and drinks that were laid on. A really good spread. We even managed to get mum out in the wheelchair for some tea and cake. Thank you for an excellent afternoon. Shouldn't be surprised as this is very much in keeping with how the home is run - very well organised. Happy in the knowledge that mum is well looked after and cared for.

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Review from Lillian H (Daughter of Resident) published on 30 May 2022 Submitted via Website
Overall Experience

From her initial assessment, mum has been treated with so much respect and care. I cannot thank the team enough for the excellent care they give to mum every day. The whole team from the brilliant Manager, through admin and services, to the wonderful care team have worked with every effort to ensure mum could stay at Amberley Lodge and that all her needs are met with dignity. Mum has dementia and her behaviour can be difficult. Amberley Lodge has turned that behaviour around and now mum has a good quality of life. She is safe, engaged and happy. I cannot recommend Amberley Lodge enough. 5 stars.

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Review from Caroline M (Daughter of Resident) published on 27 May 2022 Submitted via Website
Overall Experience

My mother has recently returned from respite care at Amberley Lodge and I'm so impressed with how well she was treated throughout her stay there. Mum has late stage dementia together with depression and anxiety. I was intially worried as to how she would adapt in a new environment. However, from the moment she arrived the staff were so kind and attentive to her needs that, when I left, I felt totally confident that she was in very safe hands. The floor she was on was very secure and her room was bright, airy and very pleasant with en-suite bathroom facilities. She had easy access to the lounge and dining room which are cheerful, cosy and very well laid out. I usually have trouble getting Mum to eat but the menu at Amberley is so varied that she was spoilt for choice. The staff were very efficient in dealing with Mum's medication and sensitive to her incontinence issues. Thank you to all the staff for their outstanding care and professionalism.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Amberley Lodge.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Azalea Moses
Azalea MosesJob Title:Home ManagerJoined: 2016

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.

I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.

I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.

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