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- Amberley Lodge care home







Amberley Lodge is an ‘Outstanding’ rated care home (May 2024) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including dementia and nursing dementia care.
The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their...
Care Provided by Amberley Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Amberley Lodge for full pricing details and T&Cs.
Contact Amberley Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Azalea Moses(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2013
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking onsite
Amberley Lodge Reviews (68)
Amberley Lodge has a Review Score of 9.8 (9.759) out of 10, based on 21 reviews in the last 2 years.
Over all time Amberley Lodge has 68 reviews.
The camaraderie between the staff is evident and Amberley Lodge has a warm, welcoming atmosphere. The Manager is so warm, friendly and approachable and this in turn filters down to her staff.
My uncle is very happy there and the staff are so good at interacting with him.
Everyone is always very welcoming.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
When entering Amberley Lodge you are struck by the warm welcome from the friendly staff. They are always kind and attentive to the residents and fun too. There is often laughter which makes it a happy place to visit. There is always something going on, they celebrate every occasion, with family and friends regularly invited - their enthusiasm is infectious! They recently hosted a 97th birthday party for my mum with all the trimmings. There was a wonderful spread of food and drinks and the chef baked the most amazing birthday cake. They invited our whole family so Mum was surrounded by her children, grandchildren, great-grandchildren - 45 in total! We will all cherish the wonderful memories of that day. Thank you so much Amberley.
Mum was given a tremendous birthday party where the entire family were invited. Wonderful food, entertainment and it's no wonder why Mum is so happy here.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
My mum has been a resident at Amberley Lodge for over 6 years, and I can genuinely say that she receives exceptional care from all the staff. There is a real sense of her being part of another wider family within the home, I could not have wished for a better home for her and feel so lucky that we chose Amberley. The manager and the entire team from carers to kitchen staff are a real credit to their profession. If there was a higher CQC rating than Outstanding then Amberley Lodge and their lovely staff would definitely earn it.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Very clean and efficient.
I moved my mum here from another care home and the difference was immediate in how attentive the staff were.
From the top to bottom the staff are caring and kind which is what you want for your loved one. They are made to feel individual and special.
Thank you.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.
As usual, the staff was very friendly and discussed Mum’s issues in detail and openly. We will get more information after the SALT team assesses her tomorrow. Based on past experience of nearly 6 years the family are confident that Mum is being very well looked after and that the staff are true carers who are dedicated to helping old people like my mum who suffers from Alzheimer’s.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.
My mother was a resident at Amberley Lodge for a year. The care home has a happy atmosphere and the staff are very friendly. A range of varied events to entertain residents are held throughout the year.
The staff who looked after my mother were kind and caring and they all did their very best for her. Despite the challenges that my mother's dementia presented, the staff were considerate and understanding throughout.It was a great comfort to know that my mother was cared for so well.
My mother has been a resident at Amberley Lodge Care Home for over seven years. It is a warm and welcoming environment with dedicated staff and management who are approachable and sympathetic to any concerns. The level of care is outstanding - my mother is always clean and well-fed and any medical issues are promptly identified and attended to. The accommodation is lovely: rooms are beautifully furnished, scrupulously clean and well-maintained. Family and friends can expect a warm welcome and functions for residents and guests are held throughout the year in the lovely garden. I would not hesitate to recommend Amberley Lodge to anyone looking for a caring and comfortable residential home for a loved one.
All the staff are very friendly, kind and helpful. They often have special events when family and friends are invited to join in. It is good to see other residents and meet their families. The home is bright, clean and tidy. The laundry service is excellent.
Excellent care from all the staff. Very understanding in dealing with my dad's issues. Facilities are good and kept in good order by the maintenance team. The events team swing into action at celebration times and brings staff/family/ residents together for fun events. Highly recommend Amberley Lodge.
My mum came here after six weeks' stay in hospital when it was decided that she'd be better in nursing rather than residential. The improvement in Mum is phenomenal. She came in August and is like a new person. Happy, well fed, cheeks glow and there is life back in her eyes. All the staff so have been brilliant.
This is just how this care home goes the extra mile for residents and family alike.
Big shout out to entertainment and chef!
Thanks!
Such a lovely visit as always. Staff were very accommodating from booking the visit, right up until the minute we left. We booked for a large group of 10 and were assigned the garden room which was set up beautifully and we were offered drinks and checked on throughout our visit. It was a very positive visit and it's clear to see how happy she is there - I believe that this is down to the wonderful care she receives. Even on leaving the manager made the effort to ask us how the visit was. A very deserved outstanding rating.
Visited my Granny today and as always we were very well looked after. Staff are so welcoming and friendly and were so accommodating, providing us with tea, coffee and biscuits during our visit. The home is clean and well kept and my Granny is very happy and well looked after there. Staff go above and beyond to make residents and visitors happy. We used the garden room which had been decorated for Christmas and had a lovely festive feel. There was a group of 9 of us visiting today but nothing is a problem for staff at Amberley. We had the room to ourselves and were made to feel very welcome. Really enjoyed our visit today and it's easier to leave Granny there knowing that she is in the best hands of caring, loving staff. Can't rate this care home highly enough! Thanks to all staff at Amberley Lodge.
We had a lovely visit today. The staff are always so lovely and always give such a warm welcome. We came in a large group today so had our visit in a room which was set up with a festive backdrop and lots of fairy lights, which the kids loved. This is just one of the many times we have seen the staff at Amberley go over and above with different ideas for different occasions to treat the residents and keep them entertained. We were offered hot drinks and given biscuits too - nothing is ever too much and we always feel at ease, as everyone is always so accommodating. We are so lucky that our precious Grannie is in such great hands and cannot fault the care she receives in this lovely care home. Keep up the great work Amberley, we really appreciate everything that you do. You are all amazing and always go the extra mile.
Mum has been at Amberley Lodge now for well over a year. There have been some ups and downs but generally, things have been really great for her. During covid, the home was very honest and professional in their approach to informing families of the protocol. This meant we as a family could still see Mum from time to time. Mum, her weight has gained during her time here and due to the regular activities she is fairly sharp.
My mother has been at Amberley Lodge since April. After a period of adjustment, which was to be expected, she has settled into the home really well. She is so well-cared-for and it feels like a real family community. As a nurse myself I know how important excellent care is and how rare it is to find it. We feel lucky that we found this rare place of care for Mum.
I wanted to say a big well done to all the team at Amberley Lodge for their Platinum Jubilee celebrations across 4 days. I attended the relatives gathering on Sunday 5th June and I thought it was a tremendous effort with the food and drinks that were laid on. A really good spread. We even managed to get mum out in the wheelchair for some tea and cake. Thank you for an excellent afternoon. Shouldn't be surprised as this is very much in keeping with how the home is run - very well organised. Happy in the knowledge that mum is well looked after and cared for.
From her initial assessment, mum has been treated with so much respect and care. I cannot thank the team enough for the excellent care they give to mum every day. The whole team from the brilliant Manager, through admin and services, to the wonderful care team have worked with every effort to ensure mum could stay at Amberley Lodge and that all her needs are met with dignity. Mum has dementia and her behaviour can be difficult. Amberley Lodge has turned that behaviour around and now mum has a good quality of life. She is safe, engaged and happy. I cannot recommend Amberley Lodge enough. 5 stars.
My mother has recently returned from respite care at Amberley Lodge and I'm so impressed with how well she was treated throughout her stay there. Mum has late stage dementia together with depression and anxiety. I was intially worried as to how she would adapt in a new environment. However, from the moment she arrived the staff were so kind and attentive to her needs that, when I left, I felt totally confident that she was in very safe hands. The floor she was on was very secure and her room was bright, airy and very pleasant with en-suite bathroom facilities. She had easy access to the lounge and dining room which are cheerful, cosy and very well laid out. I usually have trouble getting Mum to eat but the menu at Amberley is so varied that she was spoilt for choice. The staff were very efficient in dealing with Mum's medication and sensitive to her incontinence issues. Thank you to all the staff for their outstanding care and professionalism.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Amberley Lodge.
Meet the Team (1)

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.
I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.
I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.
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