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- Amberley Lodge care home







Amberley Lodge is an ‘Outstanding’ rated care home (May 2024) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including dementia and nursing dementia care.
The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their...
Care Provided by Amberley Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Amberley Lodge for full pricing details and T&Cs.
Contact Amberley Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Azalea Moses(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2013
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking onsite
Amberley Lodge Reviews (68)
Amberley Lodge has a Review Score of 9.8 (9.759) out of 10, based on 21 reviews in the last 2 years.
Over all time Amberley Lodge has 68 reviews.
My father has settled extremely well, this is mainly due to the care and attention given to him by all the staff.
My mother lived in Amberley Lodge for almost 6 months until her death in February 2022. From our very first contact with Amberley staff, we were impressed by their attention to detail and genuine concern in supporting Mum in transitioning from hospital. Initially, my Mum’s plans changed but the staff at Amberley assured us this was often the case and agreed to follow up with us at a later date. When Mum did move to Amberley, her room was personalised to support the transition, her diet (coeliac) was given special attention and the staff were very welcoming. Throughout her stay at Amberley she was treated with loving care. Nothing was too much trouble. Amberley Lodge is a care home that specialises in Dementia Care and Mum benefited from the staff having the specialist knowledge of caring for clients with dementia. At all times she was allowed to do whatever she could for herself and when more personal care was required the staff maintained Mum's dignity and privacy.
My mum was a resident at Amberley Lodge for 9 months. I have only got good things to say. The staff went above and beyond, they were loving and attentive to all my mum's needs, she was treated like family. I would highly recommend Amberley Lodge to anyone looking for a loving and caring environment for their loved ones.
My Mum moved into Amberley Lodge in December 2021, Mum has Dementia and we were really struggling to meet her needs at home. The manager and the staff at Amberley are experts in Dementia care and Dementia Nursing care. I visited many other nursing/care homes and the team at Amberley are by far the most knowledgeable, understanding, and caring I have dealt with. I really didn't think I would be able to say this but Mum has improved since being at Amberley. During our short visits, Mum is relaxed, smiling, very well dressed, and looks so well and happy. I have no doubt she is challenging but my goodness what an amazing job the staff are doing because clearly her needs are being met so unbelievably well. We were extremely nervous about the move as we had tried a different care home in the summer for Mum which was a total disaster and left us in a crisis but the whole experience with Amberley has been outstanding. We are so grateful we found such a wonderful home for our Mum.
From our first visit to Amberley Lodge until the end of the four-week respite care period, we experienced outstanding care, kindness, and approachability from all staff. It is a testament to the high level of skills shown by the staff that my husband left the Lodge reabled. He was able to walk, to manage his own personal care, to use a knife and fork, and to avoid falls - all serious issues when he entered the Lodge. Carers, chef service, laundry, reception staff showed superb attention to detail and showed pride in their work. Evidence of a high level of understanding of dementia care was striking. This showed me that Amberley Lodge values the best training available for its staff and they in turn value the respect in which they are held by leaders.
My wife has been resident in Amberley Lodge for two years, suffering from severe dementia. The care staff and management are consistently caring, thoughtful, compassionate and tolerant of sometimes challenging behaviour. We had our golden wedding in July, and the staff pulled out all the stops to give me and two daughters a celebratory lunch under an awning in the garden, a real treat for all of us, and very much appreciated.
Thank you to the amazing care team for helping to restore our family's faith that there are homes that care. Amberley Lodge understands, values and respects the needs and wishes of the residents. Mum has thrived during her time of respite at Amberley Lodge due to the devoted staff, who are acutely aware that their residents although suffering from dementia are still very human! An outstanding place of care!
My mother has been a resident for 5 years. She is well cared for and has been since day one. The staff have done an amazing job of keeping COVID at bay and keeping residents as safe as possible. Video calls were appreciated through the lockdown. The management are very accommodating to relatives needs. The garden is a lovely feature of the home which the residents can enjoy.
The family had doubts that our mother would settle into a home but thanks to the very good advice and assistance the manager supplied she has settled in well. I have found all the staff very helpful. Also to compile a book detailing mum’s history is a lovely touch.
My Mum who has dementia has been residing at Amberley Lodge since the beginning of January 2021. From the moment she went there we were reassured by the excellent care that was given to her. The staff are amazing - so reassuring and caring and look after the residents with so much compassion. We have 100% peace of mind now and know that she is well looked after and is very happy and content. The staff are on the ball and always informative and keep you up to date with what is happening. As a family, we could not wish for a better place for my mum to be.
Mum is cared for by a wonderful team. They are always so kind and attentive. Myself, brothers and sisters were able to celebrate mum's 94th birthday with her and the staff were fantastic. They had given her a party in the morning with the other residents and this afternoon, supplied the most fabulous cake, balloons and banners. They are truly wonderful. Thank you to the manager and your fantastic team!
They have looked after my Dad with the best care they can which is much appreciated. I'm glad I can visit my Dad during the lockdown, garden visits in the summer and indoor room with the screen from ceiling to floor between us. Lovely home and the staff and management are amazing and may it continue.
As the care home is in lockdown it is very difficult addressing the ratings. I am very disappointed giving the following review, but on collecting my husband, he smelt very unclean (body/mouth), had food stains around his mouth and badly needed a shave. There was redness on his bottom between his buttocks. At home, we gave him a good wash/brushed his teeth (his gums bled profusely) and shaved him. A box of toothpicks was still full, toothpaste was not used and 2 minutes out of 58 were used on his electric shaver. We had fully informed the home that my husband needs assistance with personal care due to late-stage Alzheimer's/weakness from a stroke. My husband can display challenging behaviour due to Alzheimer's (we fully informed the home of this), however, the home should be able to apply strategies to deal with this, instead of what seems like neglecting his personal needs. My husband has severe communication difficulties and is unable to share his experiences.
Thank you for your feedback of Amberley Lodge, however, we are saddened at the comments after your husband’s stay with us. We understand that putting a loved one into respite care can be a difficult decision, but we try and support relatives and their loved ones the best we can. I would like to...
Since my mum has been at Amberley Lodge, she has been looked after with care and dignity. The staff are amazing and very much work as a team. Amberley have attended to all my mum's needs and welcomed us as a family as well. They have done a fantastic job through these unprecedented times, making it possible for me to stay in contact with her as well. Thank you to everyone, a caring team at a lovely home.
The carers immediately took care of mum and we did not feel nervous leaving her for the first time. Mum suffered from mild to moderate dementia. When she was living by herself in her own flat there were bouts of frustration. However, when she was at Amberley, she was settled and we got our old happy mum back. We enjoyed visiting mum as it was a small environment we quickly got to know the other residents as well, all of them seemed settled and happy. The carers are amazing to residents and visitors and we could not have asked for more in a care home. Thank you Amberley Lodge team.
My step-father joined Amberley Lodge from another care home that we did not feel was suited to his ever-changing needs as suffering from Lewy Body Dementia. From the moment we entered Amberley Lodge, we were blown away by the genuine empathy shown and understanding of the complexity of different types of dementia. Every member of staff regardless of job role clearly understands each and every resident and makes a real effort to get to know them as individuals, not simply 'another resident'. Our dad has been more active now that he's been in months and already is looking happier and healthier although we appreciate he won't 'get better', at least he is much more comfortable which is really reassuring. Dementia can be so challenging to understand and deal with for both the individual and their families so the support we have personally been shown by the team at Amberley Lodge has made the transition so much easier. Thank you!
As a family, we cannot recommend the home highly enough.
The staff are very caring, kind and patient with Mum.
We recently had a wonderful themed evening meal with Mum, which we all felt went above and beyond our expectations.
Well done to the activities organiser and Amberley Lodge.
My Mum was a resident at Amberley Lodge from summer 2014 until she sadly passed away in April 2018. I am very impressed with the excellent care which Mum received from all the staff. I visited her on a regular basis but I had the confidence in knowing she was being looked after in a professional and caring manner when I wasn’t there. The staff were very kind to Mum, they washed her and fed her, when she could no longer look after herself. Some of the nurses formed a close connection with Mum, which was lovely to see. They had activities, which Mum took part in, whilst she was able to. Everyone was friendly and made me feel welcome when I visited the home. The nurses helped me to understand that Mum was dying and needed palliative care. I was able to talk with the GP’s who visited the home. When Mum died, she was not alone, the nurses were with her. They played her favourite music, they massaged her hands, they talked to her about me. She died peacefully and with dignity.
He has vascular dementia.
He seemed to enjoy the stay.
He has a speech defect, so is difficult to understand him.
He was certainly taken good care of.
The staff are caring, kind and can I say, loving.
Everyone is wonderful, all residents are treated really well and kindly, activities are great and also entertainment. Staff seem to really care and have great fun with the residents who respond. I have visited other homes where my aunt was (not care UK homes) and I hated going there but Amberley Lodge is so pleasant from the minute you enter the front door I enjoy going there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Amberley Lodge.
Meet the Team (1)

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.
I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.
I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.
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