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Amberley Lodge

86 Downlands Road, Purley, London CR8 4JF
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Amberley Lodge, Purley
Amberley Lodge, Purley
Amberley Lodge, Purley

Amberley Lodge is an ‘Outstanding’ rated care home (May 2024) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including dementia and nursing dementia care.

The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their...  

Care Provided by Amberley Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,490From £1,676
Residential Dementia CareFrom £1,585From £1,783
Nursing CareFrom £1,755From £1,974
Nursing Dementia CareFrom £1,840From £2,070
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Amberley Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Azalea Moses(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking onsite

Amberley Lodge Reviews (68)

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9.8

Amberley Lodge has a Review Score of 9.8 (9.759) out of 10, based on 21 reviews in the last 2 years. Over all time Amberley Lodge has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from Wendy T (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

My father has settled extremely well, this is mainly due to the care and attention given to him by all the staff.

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Review from Avril B (Daughter of Resident) published on 4 April 2022 Submitted via Website
Overall Experience

My mother lived in Amberley Lodge for almost 6 months until her death in February 2022. From our very first contact with Amberley staff, we were impressed by their attention to detail and genuine concern in supporting Mum in transitioning from hospital. Initially, my Mum’s plans changed but the staff at Amberley assured us this was often the case and agreed to follow up with us at a later date. When Mum did move to Amberley, her room was personalised to support the transition, her diet (coeliac) was given special attention and the staff were very welcoming. Throughout her stay at Amberley she was treated with loving care. Nothing was too much trouble. Amberley Lodge is a care home that specialises in Dementia Care and Mum benefited from the staff having the specialist knowledge of caring for clients with dementia. At all times she was allowed to do whatever she could for herself and when more personal care was required the staff maintained Mum's dignity and privacy.

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Review from Mike M (Son of Resident) published on 5 March 2022 Submitted via Postal Card
Overall Experience

My mum was a resident at Amberley Lodge for 9 months. I have only got good things to say. The staff went above and beyond, they were loving and attentive to all my mum's needs, she was treated like family. I would highly recommend Amberley Lodge to anyone looking for a loving and caring environment for their loved ones.

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Review from Liz S (Daughter of Resident) published on 24 January 2022 Submitted via Website
Overall Experience

My Mum moved into Amberley Lodge in December 2021, Mum has Dementia and we were really struggling to meet her needs at home. The manager and the staff at Amberley are experts in Dementia care and Dementia Nursing care. I visited many other nursing/care homes and the team at Amberley are by far the most knowledgeable, understanding, and caring I have dealt with. I really didn't think I would be able to say this but Mum has improved since being at Amberley. During our short visits, Mum is relaxed, smiling, very well dressed, and looks so well and happy. I have no doubt she is challenging but my goodness what an amazing job the staff are doing because clearly her needs are being met so unbelievably well. We were extremely nervous about the move as we had tried a different care home in the summer for Mum which was a total disaster and left us in a crisis but the whole experience with Amberley has been outstanding. We are so grateful we found such a wonderful home for our Mum.

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Review from S B (Wife of Resident) published on 5 January 2022 Submitted via Postal Card
Overall Experience

From our first visit to Amberley Lodge until the end of the four-week respite care period, we experienced outstanding care, kindness, and approachability from all staff. It is a testament to the high level of skills shown by the staff that my husband left the Lodge reabled. He was able to walk, to manage his own personal care, to use a knife and fork, and to avoid falls - all serious issues when he entered the Lodge. Carers, chef service, laundry, reception staff showed superb attention to detail and showed pride in their work. Evidence of a high level of understanding of dementia care was striking. This showed me that Amberley Lodge values the best training available for its staff and they in turn value the respect in which they are held by leaders.

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Review from R P (Husband of Resident) published on 6 September 2021 Submitted via Postal Card
Overall Experience

My wife has been resident in Amberley Lodge for two years, suffering from severe dementia. The care staff and management are consistently caring, thoughtful, compassionate and tolerant of sometimes challenging behaviour. We had our golden wedding in July, and the staff pulled out all the stops to give me and two daughters a celebratory lunch under an awning in the garden, a real treat for all of us, and very much appreciated.

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Review from Helen C (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card
Overall Experience

Thank you to the amazing care team for helping to restore our family's faith that there are homes that care. Amberley Lodge understands, values and respects the needs and wishes of the residents. Mum has thrived during her time of respite at Amberley Lodge due to the devoted staff, who are acutely aware that their residents although suffering from dementia are still very human! An outstanding place of care!

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Review from J B (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident for 5 years. She is well cared for and has been since day one. The staff have done an amazing job of keeping COVID at bay and keeping residents as safe as possible. Video calls were appreciated through the lockdown. The management are very accommodating to relatives needs. The garden is a lovely feature of the home which the residents can enjoy.

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Review from G O (Daughter of Resident) published on 26 May 2021 Submitted via Website
Overall Experience

The family had doubts that our mother would settle into a home but thanks to the very good advice and assistance the manager supplied she has settled in well. I have found all the staff very helpful. Also to compile a book detailing mum’s history is a lovely touch.

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Review from Sarah P (Daughter of Resident) published on 14 May 2021 Submitted via Website
Overall Experience

My Mum who has dementia has been residing at Amberley Lodge since the beginning of January 2021. From the moment she went there we were reassured by the excellent care that was given to her. The staff are amazing - so reassuring and caring and look after the residents with so much compassion. We have 100% peace of mind now and know that she is well looked after and is very happy and content. The staff are on the ball and always informative and keep you up to date with what is happening. As a family, we could not wish for a better place for my mum to be.

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Review from Irene T (Daughter of Resident) published on 21 April 2021 Submitted via Website
Overall Experience

Mum is cared for by a wonderful team. They are always so kind and attentive. Myself, brothers and sisters were able to celebrate mum's 94th birthday with her and the staff were fantastic. They had given her a party in the morning with the other residents and this afternoon, supplied the most fabulous cake, balloons and banners. They are truly wonderful. Thank you to the manager and your fantastic team!

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Review from J T (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card
Overall Experience

They have looked after my Dad with the best care they can which is much appreciated. I'm glad I can visit my Dad during the lockdown, garden visits in the summer and indoor room with the screen from ceiling to floor between us. Lovely home and the staff and management are amazing and may it continue.

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Review from M P (Wife of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

As the care home is in lockdown it is very difficult addressing the ratings. I am very disappointed giving the following review, but on collecting my husband, he smelt very unclean (body/mouth), had food stains around his mouth and badly needed a shave. There was redness on his bottom between his buttocks. At home, we gave him a good wash/brushed his teeth (his gums bled profusely) and shaved him. A box of toothpicks was still full, toothpaste was not used and 2 minutes out of 58 were used on his electric shaver. We had fully informed the home that my husband needs assistance with personal care due to late-stage Alzheimer's/weakness from a stroke. My husband can display challenging behaviour due to Alzheimer's (we fully informed the home of this), however, the home should be able to apply strategies to deal with this, instead of what seems like neglecting his personal needs. My husband has severe communication difficulties and is unable to share his experiences.

Reply from Samantha Debenham, Personal Assistant at Amberley Lodge

Thank you for your feedback of Amberley Lodge, however, we are saddened at the comments after your husband’s stay with us. We understand that putting a loved one into respite care can be a difficult decision, but we try and support relatives and their loved ones the best we can. I would like to...  

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Review from Jackie T (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Since my mum has been at Amberley Lodge, she has been looked after with care and dignity. The staff are amazing and very much work as a team. Amberley have attended to all my mum's needs and welcomed us as a family as well. They have done a fantastic job through these unprecedented times, making it possible for me to stay in contact with her as well. Thank you to everyone, a caring team at a lovely home.

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Review from Gerard L (Son of Resident) published on 24 March 2019 Submitted via Website
Overall Experience
Amberley Lodge is a small care home over three floors with each floor caring for the different needs of the residents. The management team are very supportive and provided all the advice we needed, even down to what we should do on mum's first day of residence to ensure mum settled in quickly.

The carers immediately took care of mum and we did not feel nervous leaving her for the first time. Mum suffered from mild to moderate dementia. When she was living by herself in her own flat there were bouts of frustration. However, when she was at Amberley, she was settled and we got our old happy mum back. We enjoyed visiting mum as it was a small environment we quickly got to know the other residents as well, all of them seemed settled and happy. The carers are amazing to residents and visitors and we could not have asked for more in a care home. Thank you Amberley Lodge team.

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Review from Lulu D (Daughter of Resident) published on 25 February 2019 Submitted via Website
Overall Experience

My step-father joined Amberley Lodge from another care home that we did not feel was suited to his ever-changing needs as suffering from Lewy Body Dementia. From the moment we entered Amberley Lodge, we were blown away by the genuine empathy shown and understanding of the complexity of different types of dementia. Every member of staff regardless of job role clearly understands each and every resident and makes a real effort to get to know them as individuals, not simply 'another resident'. Our dad has been more active now that he's been in months and already is looking happier and healthier although we appreciate he won't 'get better', at least he is much more comfortable which is really reassuring. Dementia can be so challenging to understand and deal with for both the individual and their families so the support we have personally been shown by the team at Amberley Lodge has made the transition so much easier. Thank you!

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Review from Liz B (Daughter-in-law of Resident) published on 25 September 2018 Submitted via Website
Overall Experience
Mum has been a resident at Amberley Lodge for nearly five years now.
As a family, we cannot recommend the home highly enough.
The staff are very caring, kind and patient with Mum.
We recently had a wonderful themed evening meal with Mum, which we all felt went above and beyond our expectations.

Well done to the activities organiser and Amberley Lodge.

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Review from Lucy W (Daughter of Resident) published on 27 June 2018 Submitted via Website
Overall Experience

My Mum was a resident at Amberley Lodge from summer 2014 until she sadly passed away in April 2018. I am very impressed with the excellent care which Mum received from all the staff. I visited her on a regular basis but I had the confidence in knowing she was being looked after in a professional and caring manner when I wasn’t there. The staff were very kind to Mum, they washed her and fed her, when she could no longer look after herself. Some of the nurses formed a close connection with Mum, which was lovely to see. They had activities, which Mum took part in, whilst she was able to. Everyone was friendly and made me feel welcome when I visited the home. The nurses helped me to understand that Mum was dying and needed palliative care. I was able to talk with the GP’s who visited the home. When Mum died, she was not alone, the nurses were with her. They played her favourite music, they massaged her hands, they talked to her about me. She died peacefully and with dignity.

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Review from J D (Wife of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience
My husband spent two weeks at Amberley for respite care.
He has vascular dementia.
He seemed to enjoy the stay.
He has a speech defect, so is difficult to understand him.
He was certainly taken good care of.

The staff are caring, kind and can I say, loving.

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Review from Anne S (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

Everyone is wonderful, all residents are treated really well and kindly, activities are great and also entertainment. Staff seem to really care and have great fun with the residents who respond. I have visited other homes where my aunt was (not care UK homes) and I hated going there but Amberley Lodge is so pleasant from the minute you enter the front door I enjoy going there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Amberley Lodge.

Awards / Recognitions (121)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Azalea Moses
Azalea MosesJob Title:Home ManagerJoined: 2016

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.

I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.

I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.

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