Amberley Lodge

86 Downlands Road, Purley CR8 4JF
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9.8 57 Reviews
  • Amberley Lodge, Purley
Amberley Lodge is an ‘Outstanding’ rated care home (May 2024) in Purley, Surrey. The dedicated team provides personalised care in wonderful surroundings, including dementia and nursing dementia care.

The Surrey home is passionate about helping residents enjoy a fulfilling life. Residents can enjoy bright and homely lounges and dining areas - perfect for relaxing with loved ones. All bedrooms are en suite and fully furnished, although residents can personalise their rooms to make them feel at home.

Amberley Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1488
  • Self-Funded Nursing Dementia Care: from £1728
  • RESPITE Self-Funded Residential Dementia Care: from £1488
  • RESPITE Self-Funded Nursing Dementia Care: from £1728

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks, and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Amberley Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Azalea Moses (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking onsite

Amberley Lodge Reviews (57)

9.8

Amberley Lodge has a Review Score of 9.8 (9.798) out of 10, based on 18 reviews in the last 2 years.
Over all time Amberley Lodge has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Amberley Lodge
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Total of 57, showing 41-57
Review from J T (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have looked after my Dad with the best care they can which is much appreciated. I'm glad I can visit my Dad during the lockdown, garden visits in the summer and indoor room with the screen from ceiling to floor between us. Lovely home and the staff and management are amazing and may it continue.
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Review from M P (Wife of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
As the care home is in lockdown it is very difficult addressing the ratings. I am very disappointed giving the following review, but on collecting my husband, he smelt very unclean (body/mouth), had food stains around his mouth and badly needed a shave. There was redness on his bottom between his buttocks.
At home, we gave him a good wash/brushed his teeth (his gums bled profusely) and shaved him. A box of toothpicks was still full, toothpaste was not used and 2 minutes out of 58 were used on his electric shaver. We had fully informed the home that my husband needs assistance with personal care due to late-stage Alzheimer's/weakness from a stroke. My husband can display challenging behaviour due to Alzheimer's (we fully informed the home of this), however, the home should be able to apply strategies to deal with this, instead of what seems like neglecting his personal needs. My husband has severe communication difficulties and is unable to share his experiences.
Reply from Samantha Debenham, Personal Assistant at Amberley Lodge

Thank you for your feedback of Amberley Lodge, however, we are saddened at the comments after your husband’s stay with us. We understand that putting a loved one into respite care can be a difficult decision, but we try and support relatives and their loved ones the best we can. I would like to assure you we do a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for the manager at the home to get in touch and discuss this further with you in person.

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Review from Jackie T (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at Amberley Lodge, she has been looked after with care and dignity. The staff are amazing and very much work as a team. Amberley have attended to all my mum's needs and welcomed us as a family as well. They have done a fantastic job through these unprecedented times, making it
possible for me to stay in contact with her as well. Thank you to everyone, a caring team at a lovely home.
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Review from Gerard L (Son of Resident) published on 24 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amberley Lodge is a small care home over three floors with each floor caring for the different needs of the residents. The management team are very supportive and provided all the advice we needed, even down to what we should do on mum's first day of residence to ensure mum settled in quickly.
The
carers immediately took care of mum and we did not feel nervous leaving her for the first time. Mum suffered from mild to moderate dementia. When she was living by herself in her own flat there were bouts of frustration. However, when she was at Amberley, she was settled and we got our old happy mum back. We enjoyed visiting mum as it was a small environment we quickly got to know the other residents as well, all of them seemed settled and happy. The carers are amazing to residents and visitors and we could not have asked for more in a care home. Thank you Amberley Lodge team.
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Review from Lulu D (Daughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-father joined Amberley Lodge from another care home that we did not feel was suited to his ever-changing needs as suffering from Lewy Body Dementia. From the moment we entered Amberley Lodge, we were blown away by the genuine empathy shown and understanding of the complexity of different types
of dementia. Every member of staff regardless of job role clearly understands each and every resident and makes a real effort to get to know them as individuals, not simply 'another resident'. Our dad has been more active now that he's been in months and already is looking happier and healthier although we appreciate he won't 'get better', at least he is much more comfortable which is really reassuring. Dementia can be so challenging to understand and deal with for both the individual and their families so the support we have personally been shown by the team at Amberley Lodge has made the transition so much easier. Thank you!
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Review from Liz B (Daughter-in-law of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Amberley Lodge for nearly five years now.
As a family, we cannot recommend the home highly enough.
The staff are very caring, kind and patient with Mum.
We recently had a wonderful themed evening meal with Mum, which we all felt went above and beyond our expectations.
Well
done to the activities organiser and Amberley Lodge.
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Review from Lucy W (Daughter of Resident) published on 27 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Amberley Lodge from summer 2014 until she sadly passed away in April 2018. I am very impressed with the excellent care which Mum received from all the staff. I visited her on a regular basis but I had the confidence in knowing she was being looked after in a professional and
caring manner when I wasn’t there. The staff were very kind to Mum, they washed her and fed her, when she could no longer look after herself. Some of the nurses formed a close connection with Mum, which was lovely to see. They had activities, which Mum took part in, whilst she was able to. Everyone was friendly and made me feel welcome when I visited the home. The nurses helped me to understand that Mum was dying and needed palliative care. I was able to talk with the GP’s who visited the home. When Mum died, she was not alone, the nurses were with her. They played her favourite music, they massaged her hands, they talked to her about me. She died peacefully and with dignity.
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Review from J D (Wife of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent two weeks at Amberley for respite care.
He has vascular dementia.
He seemed to enjoy the stay.
He has a speech defect, so is difficult to understand him.
He was certainly taken good care of.
The staff are caring, kind and can I say, loving.
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Review from Anne S (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is wonderful, all residents are treated really well and kindly, activities are great and also entertainment. Staff seem to really care and have great fun with the residents who respond. I have visited other homes where my aunt was (not care UK homes) and I hated going there but Amberley Lodge
is so pleasant from the minute you enter the front door I enjoy going there.
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Review from Joycelyne P (Daughter of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mother became a resident each outside activity has been cancelled or postponed. If we didn't take her out she would not get any fresh air at all!
Also still registered with the previous GP as the homes Doctor has no more places left.
Reply from Samantha Debenham, Marketing Support Administrator at Amberley Lodge

Thank you very much for taking the time to review Amberley Lodge – we appreciate your feedback. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. Our team are always keen for feedback and suggestions, so please do let us know of any ideas so that we can continue to provide the very best care for your loved one.
Thank you again for your review, and please do let us know now or at any time in the future, if you have any comments, questions or concerns and we will always be happy to help.

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Review from Kathleen M (Relative of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with his care.


All staff are very friendly and helpful.

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Review from Mandy A (Wife of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very pleasant home, nice friendly staff, very clean, nice rooms - lovely gardens, available to residents and visitors.
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Review from Najma A (Daughter-in-law of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amberley Lodge Nursing Home was chosen for mum because of the cleanliness and warmth shown by the management and staff.
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Review from Rosalind R (Daughter of Resident) published on 22 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father (age 87) has Alzheimer's and has stayed at Amberley Lodge three times for respite care, September and December 2016, and most recently for four weeks until mid-February 2017. On each stay, he has been given a genuinely warm welcome by the staff and looked after with great kindness and compassion,
giving my mother a much-needed break. Everyone we came into contact with at Amberley Lodge, from the care assistants and nursing team to the managers in reception, were extremely professional and took a personal interest in my father. The activities lady also went out of her way to find out about Dad and what he enjoyed doing. We would have loved Dad to have stayed permanently but my mother (also 87), was finding it too far to travel to visit him so, with great reluctance, we have moved him to another care home nearer where she lives. I recommend Amberley Lodge highly if you are looking for respite or long term care, especially if your relative has dementia.
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Review from Joanna W (Daughter of Resident) published on 15 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially used Amberley Lodge Nursing Home for respite care, but due to other circumstances, my father is now a permanent resident here. I find the home to be clean and well equipped with a lovely dining room and excellent food. The staff are genuinely caring and my dad is happy and settled. Before
my mother passed away recently, she visited my father every day, and the staff couldn't have been more welcoming to her. When we visit my father, we find him enjoying the social life at the home, and he has made some good friendships. The home feels warm and inviting - not clinical. I can't thank the staff enough for the care and compassion they have shown my father - it provides real peace of mind for us as a family.
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Review from George R (Brother of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been a resident with you for almost 17 years. I am his only relative who visits him. Although I am quite satisfied with the care he receives, I must congratulate the team leader who is extremely caring towards all residents, and goes beyond her normal caring duties in maintaining excellent
relationships with those that need continuous care.
I would like to visit more often, but being 81, diabetic and living in Gloucester makes visiting more difficult. I do not really get all information that I require all though, you have my email address to forward to me various events through. Thank you.
Reply from Samantha Debenham, Marketing Support Administrator at Amberley Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

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Review from June H (Daughter-in-law of Resident) published on 29 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law went into Amberley Lodge in February 2016 from another care home where he was very unhappy. In the 8 weeks he has been there the transformation is amazing. He is happy and settled really quickly. The staff are professional and caring and the management are very helpful and approachable.
The manager is very efficient and runs the home very well. We definitely made a really good decision moving him to Amberley Lodge. It really is a home from home. It's very clean and well run
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Amberley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Amberley Lodge is calculated as follows: ( (173 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Amberley Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Azalea

Azalea Moses

Job Title: Home Manager Joined: 2016

I have a nursing degree as well as an MBA from the University of Wales. I started my career with Care UK when I joined Amberley Lodge as a Senior Nurse in 2016. It was an exciting move as Care UK has a superb reputation for its vision of care and the support it gives to its colleagues.


I’ve seen the company’s high-quality approach to care in action at Amberley Lodge; it was a privilege to be part of the team that achieved an ‘outstanding’ CQC rating in 2018. Now to be the home’s Manager is something truly special.


I love spending time with residents and colleagues to find out how their day is going and look for ways I can support them to enjoy their day to the full. We’re one big family - relatives, residents and colleagues all look out for each other. I look forward to welcoming you to Amberley Lodge very soon.

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