Amberley Lodge

My mother has been at Amberley Lodge since April. After a period of adjustment, which was to be expected, she has settled into the home really well. She is so well-cared-for and it feels like a real family community. As a nurse myself I know how important excellent care is and how rare it is to find it. We feel lucky that we found this rare place of care for Mum.

I wanted to say a big well done to all the team at Amberley Lodge for their Platinum Jubilee celebrations across 4 days. I attended the relatives gathering on Sunday 5th June and I thought it was a tremendous effort with the food and drinks that were laid on. A really good spread. We even managed to get mum out in the wheelchair for some tea and cake. Thank you for an excellent afternoon. Shouldn't be surprised as this is very much in keeping with how the home is run - very well organised. Happy in the knowledge that mum is well looked after and cared for.

From her initial assessment, mum has been treated with so much respect and care. I cannot thank the team enough for the excellent care they give to mum every day. The whole team from the brilliant Manager, through admin and services, to the wonderful care team have worked with every effort to ensure mum could stay at Amberley Lodge and that all her needs are met with dignity. Mum has dementia and her behaviour can be difficult. Amberley Lodge has turned that behaviour around and now mum has a good quality of life. She is safe, engaged and happy. I cannot recommend Amberley Lodge enough. 5 stars.

My mother has recently returned from respite care at Amberley Lodge and I'm so impressed with how well she was treated throughout her stay there. Mum has late stage dementia together with depression and anxiety. I was intially worried as to how she would adapt in a new environment. However, from the moment she arrived the staff were so kind and attentive to her needs that, when I left, I felt totally confident that she was in very safe hands. The floor she was on was very secure and her room was bright, airy and very pleasant with en-suite bathroom facilities. She had easy access to the lounge and dining room which are cheerful, cosy and very well laid out. I usually have trouble getting Mum to eat but the menu at Amberley is so varied that she was spoilt for choice. The staff were very efficient in dealing with Mum's medication and sensitive to her incontinence issues. Thank you to all the staff for their outstanding care and professionalism.

My father has settled extremely well, this is mainly due to the care and attention given to him by all the staff.

My mother lived in Amberley Lodge for almost 6 months until her death in February 2022. From our very first contact with Amberley staff, we were impressed by their attention to detail and genuine concern in supporting Mum in transitioning from hospital. Initially, my Mum’s plans changed but the staff at Amberley assured us this was often the case and agreed to follow up with us at a later date. When Mum did move to Amberley, her room was personalised to support the transition, her diet (coeliac) was given special attention and the staff were very welcoming. Throughout her stay at Amberley she was treated with loving care. Nothing was too much trouble. Amberley Lodge is a care home that specialises in Dementia Care and Mum benefited from the staff having the specialist knowledge of caring for clients with dementia. At all times she was allowed to do whatever she could for herself and when more personal care was required the staff maintained Mum's dignity and privacy.

My mum was a resident at Amberley Lodge for 9 months. I have only got good things to say. The staff went above and beyond, they were loving and attentive to all my mum's needs, she was treated like family. I would highly recommend Amberley Lodge to anyone looking for a loving and caring environment for their loved ones.

My Mum moved into Amberley Lodge in December 2021, Mum has Dementia and we were really struggling to meet her needs at home. The manager and the staff at Amberley are experts in Dementia care and Dementia Nursing care. I visited many other nursing/care homes and the team at Amberley are by far the most knowledgeable, understanding, and caring I have dealt with. I really didn't think I would be able to say this but Mum has improved since being at Amberley. During our short visits, Mum is relaxed, smiling, very well dressed, and looks so well and happy. I have no doubt she is challenging but my goodness what an amazing job the staff are doing because clearly her needs are being met so unbelievably well. We were extremely nervous about the move as we had tried a different care home in the summer for Mum which was a total disaster and left us in a crisis but the whole experience with Amberley has been outstanding. We are so grateful we found such a wonderful home for our Mum.

From our first visit to Amberley Lodge until the end of the four-week respite care period, we experienced outstanding care, kindness, and approachability from all staff. It is a testament to the high level of skills shown by the staff that my husband left the Lodge reabled. He was able to walk, to manage his own personal care, to use a knife and fork, and to avoid falls - all serious issues when he entered the Lodge. Carers, chef service, laundry, reception staff showed superb attention to detail and showed pride in their work. Evidence of a high level of understanding of dementia care was striking. This showed me that Amberley Lodge values the best training available for its staff and they in turn value the respect in which they are held by leaders.

My wife has been resident in Amberley Lodge for two years, suffering from severe dementia. The care staff and management are consistently caring, thoughtful, compassionate and tolerant of sometimes challenging behaviour. We had our golden wedding in July, and the staff pulled out all the stops to give me and two daughters a celebratory lunch under an awning in the garden, a real treat for all of us, and very much appreciated.

Thank you to the amazing care team for helping to restore our family's faith that there are homes that care. Amberley Lodge understands, values and respects the needs and wishes of the residents. Mum has thrived during her time of respite at Amberley Lodge due to the devoted staff, who are acutely aware that their residents although suffering from dementia are still very human! An outstanding place of care!

My mother has been a resident for 5 years. She is well cared for and has been since day one. The staff have done an amazing job of keeping COVID at bay and keeping residents as safe as possible. Video calls were appreciated through the lockdown. The management are very accommodating to relatives needs. The garden is a lovely feature of the home which the residents can enjoy.

The family had doubts that our mother would settle into a home but thanks to the very good advice and assistance the manager supplied she has settled in well. I have found all the staff very helpful. Also to compile a book detailing mum’s history is a lovely touch.

My Mum who has dementia has been residing at Amberley Lodge since the beginning of January 2021. From the moment she went there we were reassured by the excellent care that was given to her. The staff are amazing - so reassuring and caring and look after the residents with so much compassion. We have 100% peace of mind now and know that she is well looked after and is very happy and content. The staff are on the ball and always informative and keep you up to date with what is happening. As a family, we could not wish for a better place for my mum to be.

Mum is cared for by a wonderful team. They are always so kind and attentive. Myself, brothers and sisters were able to celebrate mum's 94th birthday with her and the staff were fantastic. They had given her a party in the morning with the other residents and this afternoon, supplied the most fabulous cake, balloons and banners. They are truly wonderful. Thank you to the manager and your fantastic team!

They have looked after my Dad with the best care they can which is much appreciated. I'm glad I can visit my Dad during the lockdown, garden visits in the summer and indoor room with the screen from ceiling to floor between us. Lovely home and the staff and management are amazing and may it continue.

As the care home is in lockdown it is very difficult addressing the ratings. I am very disappointed giving the following review, but on collecting my husband, he smelt very unclean (body/mouth), had food stains around his mouth and badly needed a shave. There was redness on his bottom between his buttocks. At home, we gave him a good wash/brushed his teeth (his gums bled profusely) and shaved him. A box of toothpicks was still full, toothpaste was not used and 2 minutes out of 58 were used on his electric shaver. We had fully informed the home that my husband needs assistance with personal care due to late-stage Alzheimer's/weakness from a stroke. My husband can display challenging behaviour due to Alzheimer's (we fully informed the home of this), however, the home should be able to apply strategies to deal with this, instead of what seems like neglecting his personal needs. My husband has severe communication difficulties and is unable to share his experiences.

Since my mum has been at Amberley Lodge, she has been looked after with care and dignity. The staff are amazing and very much work as a team. Amberley have attended to all my mum's needs and welcomed us as a family as well. They have done a fantastic job through these unprecedented times, making it possible for me to stay in contact with her as well. Thank you to everyone, a caring team at a lovely home.

The carers immediately took care of mum and we did not feel nervous leaving her for the first time. Mum suffered from mild to moderate dementia. When she was living by herself in her own flat there were bouts of frustration. However, when she was at Amberley, she was settled and we got our old happy mum back. We enjoyed visiting mum as it was a small environment we quickly got to know the other residents as well, all of them seemed settled and happy. The carers are amazing to residents and visitors and we could not have asked for more in a care home. Thank you Amberley Lodge team.

My step-father joined Amberley Lodge from another care home that we did not feel was suited to his ever-changing needs as suffering from Lewy Body Dementia. From the moment we entered Amberley Lodge, we were blown away by the genuine empathy shown and understanding of the complexity of different types of dementia. Every member of staff regardless of job role clearly understands each and every resident and makes a real effort to get to know them as individuals, not simply 'another resident'. Our dad has been more active now that he's been in months and already is looking happier and healthier although we appreciate he won't 'get better', at least he is much more comfortable which is really reassuring. Dementia can be so challenging to understand and deal with for both the individual and their families so the support we have personally been shown by the team at Amberley Lodge has made the transition so much easier. Thank you!