Bromley Park Care Centre

75 Bromley Road, Beckenham BR3 5PA

Bromley Park Care Centre is a residential centre providing specialist 24-hour nursing care for elderly people living with dementia. It is a large Victorian house with two bright and spacious lounges, one in the large conservatory area and the other being the TV lounge.

Located on the outskirts of Beckenham and refurbished throughout to an extremely high standard, it offers outstanding amenities and is staffed by a dedicated and highly skilled team of nurses and carers. All bedrooms are linked by a nurse call system and staff are trained to support those living with dementia and their families. Refurbishments include a host of new rooms, a new, bright & airy lobby, a visitors’ kitchenette, a new TV Lounge, a relatives room and an onsite hair salon.

The lower ground floor is the perfect secure environment for residents who have dementia. The secure garden has been specifically designed to ensure they benefit from fragrant plants in a peaceful and therapeutic environment. The conservatory is also an ideal place for residents to sit and enjoy regular musical entertainment or get up for a dance.

There are lots of areas to explore and there is a pub which serves a traditional pub lunch menu. The garden area is accessible all year round through the French doors in the lounges. Residents are encouraged to participate in gardening activities – the home is currently growing vegetables as part of the process of developing the sensory garden. Located in the garden is a” Forget Me Not Shop" where residents can browse and purchase toiletries and old fashioned sweets.

Residents are encouraged to take an active role in the care home through monthly meetings where they are given the opportunity to discuss important issues relating to their home. The care home staff deliver a ‘whole team’ approach to the care of residents as they believe that everyone should all be involved in their daily lives, to support them day-to-day.

Group: Nellsar Care Homes

Person in charge: Khadija Kachra (Registered Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Internet Access

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Bromley Park Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Bromley Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Bromley Park Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.489 for Bromley Park Care Centre is calculated as follows: ( (137 Excellents x 5) + (84 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 237 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bromley Park Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Bromley Park Care Centre has a Review Score of 9.5 (9.489) from 20 Reviews


Average Ratings

  • Excellent
    11
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bromley Park Care Centre?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bromley Park Care Centre

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Needed to move dad as wasn't happy where he had been the last six months.
He was assessed straight away and was moved the week after.
The staff are so caring and efficient and very understanding of dad's needs and also mine and my sister's.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Most impressive – staff; care standards; activities programme; welcoming, loving atmosphere. Going the extra mile, e.g. special chair so my mother can go downstairs and join in activities - delighted to hear she's had fun playing with a red balloon!

We hear of those who “dump” their elderly loved ones. But I'm satisfied my mother's in safe hands, and benefits from professional levels of care and understanding that, as a layperson, I can't provide myself - would never have occurred to me to give her a red balloon to play with!

We also hear care is expensive - but worth every penny, I think. Your staff work round the clock - unsocial hours, weekends, holiday periods. Work that's physically demanding; and emotionally exhausting in that you must become very fond of people who you know are drawing towards the ends of their lives. I can see you all really appreciate what an intelligent, wonderful, extraordinary person my mother is, and that she is flourishing. Thank you to everyone involved!

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been very well looked after since coming to the home almost two years ago. She needs help with all aspects of personal care and is always clean, well dressed with brushed hair and teeth. Her clothes are chosen for her and they always match and look smart. The staff know her personal tastes well, are kind, considerate, polite and smiling. Recently her room was decorated and I was delighted to be asked what my mother's choice of colours for paint and fabrics would be - another example of the respect and regard the staff have for the residents. I am kept well informed of any matters relating to my mother's care and am called promptly if any issue arises. I have attended the friends of relatives meetings, which are friendly, open and informative and am impressed with the new newsletter that was recently issued. The home is welcoming, clean and bright and the staff just lovely.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My father has always been a difficult person to please and I can say that he is very happy at the home and has no complaints. The carers are all so kind and patient, there is always a friendly smile and greeting for him. He is very restricted as to activities, but he is encouraged to engage and to exercise regularly. The food is cooked on the premises and a varied menu is offered. All of which is good quality and appetising. The home is clean and the rooms are large and airy.

It makes my life easier to know that Dad is being well looked after and is safe.

How likely would you be to recommend Bromley Park Care Centre? Likely

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Average Rating:   4.4 out of 5

We came today to visit a very special lady who means so much to us and our family. The staff at this care home are so very polite, helpful and caring. It's so nice when unfortunately there are some homes that the care and attention are far from adequate. However, this is a home that cares for you from start till the end and makes us feel that places like this restore our faith and trust in society. Thank you for everything you've all done for our dear friend who is a very special lady.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the care currently being given to my mother. Staff take a genuine interest in her happiness and well being.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

My father has been in the home for some years and I am pleased to say that over the past few years the home has become much improved by recruiting a better calibre of staff and management, which in turn has impacted on my father's wellbeing in a positive way.

The manager has done an outstanding job of taking over management temporarily.
She is always attentive to any issues I have and deals with them timeously.
I am mostly very pleased with the way my dad is cared for at Bromley Park, and she is presently dealing with some issues of concern I have raised lately.

My father has a few carers who he likes to chat and banter with, which is really nice to know.

Over the past months, the home has undergone some refurbishment and it feels a lot more homely and practical.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   2.9 out of 5

The staff are very pleasant and helpful.
A good caring atmosphere.
Very responsive to requests.
All the staff are very kind to elderly confused patients.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

The resident seems happy and well cared for.
There is always an activity taking place when I visit and residents are encouraged to join in. The home is clean and in good decorative order.
There is a large garden and the residents are encouraged to use it in the good weather.
It could do with some tidying, but it isn't dangerous and is pleasant to be in.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

Mum has Lewy bodies dementia, we cared for her at home for many years, in the end, it was becoming just too much.
I have found the staff at Bromley Park kind and caring, the lunches are always very nice with fresh vegetables and they have a range of activities which go on, some of which mum takes part in.
They have a lovely garden and they make full use of it in the summer.
The management has always reacted to any concerns I have had (which happens because that is what life and dementia is like) promptly and professionally.
The manager has an open door policy and always makes time to talk.
They have excellent nurses who go the extra mile and work hard to support the residents and their needs.

There is no perfect residential home (if mum knew where she was, she would prefer to be in her own little annexe), but the staff at Bromley Park try their best to make it homely and cater to each resident's needs.
We feel very lucky to have found them.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

My friend needed to stay in your care home for just two nights, in order to attend a family funeral some 200 miles from where she lives. Her care needs were complex, not helped by her almost total blindness. Being in a strange environment, surrounded by unfamiliar staff and residents, she was obviously felt very nervous and in a very vulnerable position. Your staff coped admirably.

All the staff we met were friendly, helpful and kind. The decor was light and airy, and most importantly very clean. The service you provided to me friend was very much appreciated.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My husband was a resident for nearly 2 years. I loved the building and gardens and the space and freedom of the residents. I spent many hours there including frequent celebrations, entertainments and activities. There was always a lovely upbeat atmosphere. Residents were treated with the utmost consideration and respect and carers were attentive, kind and very caring. Medical help was always available, diet adapted to tastes and needs. Staff were keen to help relatives, make them feel welcome, allay their concerns and support them in many ways. My husband was very well cared for. He always looked smart with freshly laundered clothes and his favourite things to hand. He responded when staff joked with him and was very relaxed and seemed happy within the limits imposed by his advanced dementia. Our family feels very lucky that my husband had a place in Bromley Park, it was the best possible outcome in the circumstances.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff at Bromley Park Nursing home are truly wonderful. During my Fathers time there they made sure there was always a happy lively atmosphere in the home. You could drop in at any time and there was always music playing and activities going on. Every attempt was made to interact with the residents, encouraging them to dance and sing along. I could always tell which of the carers were my Dads favourites as his face would light up when they came in. He was often more interested in them than he was in me when I visited. Families were encouraged to come to events and get involved which was always good fun. As his illness got progressively worse it was a huge comfort to know that he was receiving the best possible care. The job they do is extremely difficult and I am so grateful to all the staff for all the care and love that they gave him.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Am very pleased with nursing home, caring staff always have a friendly word for my husband and myself when visiting. Food is excellent and tailored to needs. Activities varied and everyone encouraged to take part.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Staff helpful and considerate. My wife seems very happy at the home (she refers to it as home) and is comfortable there. I would recommend the home to anyone.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

How blown away I was to visit an old resident of mine today 3.2.2016, no one knew I was going a surprise for my lady. Pulling up looking around the car park 1st impressions count I thought "this looks very nice clean" etc. I went round the back to get in as advised on the main door, another visitor let me in. I followed this lady, I could hear music playing and laughter all over the building. As I walked to the large lounge I saw my friend. She was laughing chatting away to another person, she saw me and straight away I could see in her eyes how contented she was, she had put on weight I am pleased to say, dressed nicely her nails painted which was strange to see as I have known this lady for 14 years never known her to have paint on her nails. She agreed how nice they looked. All the stories you hear or see on t.v / radio shocking most of them. This home was fabulous, I was invited to stay for lunch. Hats of to the chef, very nice, I am sure my hips wont agree though, we sat had lunch, pudding and a cup of tea. The staff have their hands full with some of the residents but so helpful speaking so nice to the residents. I met the manager again professional kind understanding, they couldn't do enough for you. I came away so happy and settled what a lovely experience the best care home I have have visited in years by far.
Its a shame the t.v and papers don't go and see these places, how lucky we are to have this care home for our local dementia patients. Keep up the good work people, what a lovely team you are.
p.s I have been in the care work from working in emi. to housing. care homes . nursing homes. carer as well. Now in the private sector. Believe me I have seen some bad run places and some very nice care homes, but this place was special, no horrid hidden smells, nothing false, the atmosphere was beautiful.
regards.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother in law was a resident for just over 18 months. In that time, she was treated with total dignity and respect, encouraged to join in activities, helped and cared for in every way possible. I cannot fault the care and love given to her.

She died after 3 weeks just before New Year, and during that time, the support and care given to her and to us was impeccable.

Thank you.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Bromley park is a very comfortable care home, it is not clinical looking in anyway and has been adjusted to make all service users feel at home.all the staff are very friendly and approachable.
The management team are excellent, and always have time to discuss any concerns or issues that you may have.
The activity staff are always lively and arrange fun and social activities throughout the week.
I feel maybe the day time staff could be more interactive at times with the residents, but overall they are always willing to assist if you need anything.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Huge improvement in response to any "difficulties", that may arise which are few and far between. A huge comfort to know your relative is being cared for with kindness and dignity. Would highly recommend Bromley Park.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Only been there approximately three weeks but am extremely pleased with the care being offered.

How likely would you be to recommend Bromley Park Care Centre? Extremely Likely

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Average Rating:   4 out of 5

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Awards / Recognitions

February 2018

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