Bromley Park Care Centre

75 Bromley Road, Beckenham BR3 5PA
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9.7 65 Reviews
  • Bromley Park Care Centre, Beckenham
Located on the outskirts of Beckenham, Bromley Park is a residential Care Centre providing specialist 24-hour nursing care for older people living with dementia. With outstanding amenities, the highly-skilled team of nurses and carers are dedicated to providing residents and loved ones with compassion, dignity and respect.

The Home is a large converted Georgian house, caring for up to 40 residents. The Home has a large, bright conservatory, TV lounge, visitors’ kitchenette, relatives’ room and an on-site hair salon. There is also a secure garden, designed to provide a peaceful and therapeutic environment.

Bromley Park's Recreation and Well-being team members ensure residents have access to tailored activities and entertainment seven days a week, to suit each person’s hobbies and interests, on an individual and group basis. These activities are designed for residents’ wellness, enjoyment and sense of well-being, including seated exercise classes and relaxing Namaste treatments. The Home also offers other complementary therapies and holistic treatments, using nurturing touch and massage.

One of the first care providers to champion the importance of nutrition for older people and those living with a Dementia, Nellsar employ a Head of Nutrition and Wellness for their Homes; they recognise that nutrition and hydration are an integral part of good health and well-being, delivering tailored, well-balanced, nutritious meals and snacks to residents every day.

Employing the Care Vision® digital care management system throughout the Home ensures that the entire care service delivery, recording and reporting systems are optimised and centred around residents and their personalised care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1850 – £2000
  • Self-Funded Residential Dementia Care: £1850 – £2000
  • Self-Funded Nursing Care: £2000 – £2200
  • Self-Funded Nursing Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Residential Care: £2000 – £2200
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2200
  • RESPITE Self-Funded Nursing Care: £2000 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: £2000 – £2200

Hairdressing, papers and chiropody are all charged individually by the respective providers. Included is all care, all bedding, towels, food and all laundry. NHS-Funded Nursing Care (FNC) is completed by the Home and is additional to fees shown. Free Nursing care is additional to fees.

These prices are only a guideline, please contact Bromley Park Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Khadija Kachra (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Bromley Park maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.

Parking

  • Plenty of onsite car parking available, including a disabled bay.

Bromley Park Care Centre Reviews (65)

9.7

Bromley Park Care Centre has a Review Score of 9.7 (9.679) out of 10, based on 18 reviews in the last 2 years.
Over all time Bromley Park Care Centre has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bromley Park Care Centre
  • 22
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Total of 65, showing 21-40
Review from Dennis F (Respite Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, who do go that extra mile, friendly and knowledgeable. My thanks to them for all the help they have given my family. Easy staff, who are easy to talk to, making the whole process, user-friendly.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for your comments and encouragement. Your comments are very much appreciated and mean a lot to the team.

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Review from Janet H (Sister-in-law of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother in law has been at this home for just a year and I am very pleased with the way he is looked after. When he arrived, he didn't walk, but now he can walk with a frame and I also think he is very happy with all that goes on in the home.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home, your comments are truly reflective of your brother in Law's time at Bromley Park. We are incredibly proud of his hard work and determination to be able to mobilise independently again. We will pass your comments on to the staff team. It's lovely to hear such wonderful feedback. Thank you!

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Review from S A (Son of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provides a very good level of care overall. The care assistants, nurses and managers are very understanding and considerate towards the residents and family members. Communication for bookings regarding visits is sometimes patchy and would benefit from an online booking system. The staff work
very hard to maintain/improve residents' fitness and it would be nice if residents were taken out of the home as restrictions are lifted, for their mental and physical well being.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you so much, for taking the time to review our home. Your feedback is valuable and we will pass on your comments to the team. We are looking forward to taking the residents out for trips now that restrictions are lifting and for life to return to how it used to be, at Bromley Park.

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Review from J C (Daughter-in-law of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we feel Bromley Park has been doing its best to keep residents safe and happy. The staff are pleasant. Our parent seems settled, considering her condition and we hope this continues. Overall, we know she is looked after. We all look forward to easier visiting, some time in the future.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home. Your comments are extremely valuable to us and we will pass on your feedback to the staff team. We too, are looking forward to an easier visiting process and are continually reviewing the process. As the weather begins to warm up, it will be nice to have the visits in the gardens again.

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Review from S W (Daughter-in-law of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have said, based on my experience and visits and contact with Bromley Park, staff have always been excellent and very helpful and my mother in law seems to be being cared for very well. But I have not been able to visit very often and can only base this on what I have seen on my one-hour limited visits.
This is not the homes fault, due to covid restrictions. Overall, very good so far. Cannot comment on all, as I do not know.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home and for your kind words. We will pass your kind comments onto the staff team. We too are looking forward to the visiting becoming less restrictive. If you would like to increase the time of your visits, please let us know and we will gladly look at this for you.

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Review from M T (Sister of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we visit our sister, she always looks nice. Her hair looks lovely. She is always happy, if she wasn't, she would let us know. She loves her food, looks forward to mealtimes. Tells us everyone's name. Her room is nice. The staff are very good. We are sorry we haven't been to visit for a while. Thanks
for all you do for her.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home. We are delighted to hear your lovely comments. We will make sure that the staff team are aware of your feedback. Thank you.

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Review from W R (Husband of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Bromley Park very well run. All the staff and management are very capable, friendly and helpful.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home, your feedback is extremely valuable to improving the service that we provide to all our residents, families and friends. We appreciate your kind words and will pass them on to the team. Thank you.

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Review from J R (Son of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both doors of the entrance are secured with passwords. Covid tests are required before entry. Greeted with politeness and friendliness. The environment within is clean, tidy and spacious. Mother's appearance is clean. She is at ease with the staff and at times is joyful even in their presence. The temperature
in the home is never cold. We are always offered tea and biscuits etc. The staff always try to be helpful even given how demanding the environment they work in. They have kept Mum level.
Reply from Donna Hough, Non Clinical Deputy Manager at Bromley Park Care Centre

Thank you for taking the time to review our home and the service that we provide. Your feedback is important to us and the recognition of our staff team is always welcome. We will make sure that the staff are aware of your kind comments. Thank you.

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Review from C M (Son of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my dad has become frailer and needed greater support the care at Bromley Park has been excellent! The staff are sensitive, kind, and very patient. Most importantly the team make a real effort to keep dad entertained and enjoying life as far as he can. Thank you.
Reply from Gillian Dixon, Senior Manager - Nellsar at Bromley Park Care Centre

Thank you so much for taking the time to write this very positive review of your dad's care. We are all very proud of the service we provide to our residents, but it is always pleasing to hear that our families our residents and families are happy with what we do too. These comments act to spur our hard working staff team on, and we think they are an amazing bunch of people. Thank you so much.

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Review from A L (Husband of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for over 5 years. Her condition has worsened but the home has definitely cared for her. The home handling of the Coronavirus Pandemic has been exemplary.
I have always found the staff approachable and amenable. Visiting arrangements have been well organised during the pandemic,
those concerned have been efficient, considerate and helpful.
Reply from Gillian Dixon, Operations & Compliance Manager at Bromley Park Care Centre

Thank you sir for your positive feedback. We do understand how difficult it is when you have someone you love receiving care, which makes your comments all the more special and appreciated, we are pleased that you feel your wife is being appropriately cared for. Thank you. The Corona virus has caused difficulties in all employment sectors but none more than the care industry. At Nellsar we are very very proud of how our loyal and caring staff have rallied through the most challenging of times, often making personal sacrifices and taking huge risks to their own health and well-being. But our families have been amazing too, understanding and supportive with the stringent measures we have had to take to keep all safe. Thank you.

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Review from C H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we, my daughters and I stepped in through the front door we knew this was the place for my husband, their father. It was quiet and orderly but welcoming and was a care HOME. Within what felt like a few days he was at home, relaxed and comfortable and peaceful. We have not had cause to
change our views. Thank you
Reply from Khadija Kachra, Manager at Bromley Park Care Centre

Thank you for your kind words, I hope you are all well.

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Review from S B (Daughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lots of care and attention and friendliness was taken when I was very upset over not being able to see my mum on her birthday. I happily managed to sing Happy Birthday through a window. Made my day.
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Review from R B (Stepdaughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was transferred to Bromley Park at short notice. My initial trepidation turned to relief as I have found the home to be excellent and well run.
Management staff are impressive - 'hands-on' and engaged with residents, staff and relatives. Nursing and care staff are always readily available
and appear to genuinely wish to do their best for my relative, making her feel safe, looked after and personally cared about. Information regarding all aspects of care and management has been delivered with regularity, anticipating the concerns and impact felt during the period of 'Covid'.
Since the restrictions have eased, I have visited my stepmother and was gratified to see how well she look and how settled she seemed - a testimony to the efforts of all concerned.
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Review from K W (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The foresight and quick thinking of the new Bromley Park management team kept all the residents safe during the pandemic. They dealt with the extreme challenges of recent weeks with professionalism and compassion. It was a huge relief to know my father was protected and receiving such good care. He
always seems content and happy.
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Review from E P (Wife of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. My husband enjoys the food and entertainment. I just wish my husband's hair was washed more often. The home is very organised. Thank you for looking after my husband.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for taking your time to review Bromley Park care home. Your opinion is very important to us to improve our quality of service.

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Review from G K (Daughter-in-law of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been a resident at Bromley Park Care Centre for several years, and we have been very satisfied with all areas of her care. Special appreciation for care during the covid pandemic.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for taking the time to review Bromley Park Care home. Your opinion is important to us.

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Review from J H (Brother of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I have visited my brother in the past, he has said that he is happy despite his circumstances enjoys his food and gets on well with the staff. I live 90 miles away and cannot visit him very often. The home contacts me occasionally to authorise hair and footcare and medical decisions. In view
of the ongoing lockdown, from my experience, the home has coped well with the problems caused and this is reassuring to me.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for taking the time to review our service at Bromley Park Care home. I am really pleased that you are happy with your brother's care.

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Review from S M (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family are extremely happy with the home. Our mum is well cared for and is very settled there. The staff have changed over the time mum has been there, but all the staff are lovely and friendly. Whatever we have asked them to do, they have complied with no fuss, we understand their job is very
difficult so we do appreciate how much they do in caring for our mum and others.
Reply from Silvia Barret, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for your positive review. I am really pleased that you are happy with Mum's care.

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Review from J B (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Bromley Park Care Centre since February 2019. As a family, taking this decision was not easy but we are reassured that this was the correct thing to do as she is safe and well cared for here.
Care staff treat all residents with dignity and it has been nice to see the continuation
of a lot of the same staff over the past year. Staff recognise family members and are approachable with any questions. There has been a period when no activities (in-house) have been seen when visiting but I understand a new person has been appointed. This may not be a brand new building but the general atmosphere and care provided makes up for that.
Reply from Marisa Spice, Operations & Compliance Manager at Bromley Park Care Centre

Thank you for taking the time to complete this review and giving us your thoughtful feedback. I do hope you got to know the newly appointed staff and saw what a positive contribution they have made to the team and the well-being of all the people who live at Bromley Park. Thanks again.

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Review from P S (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care and brilliant staff who have a very good understanding of dementia and treat all the residents with dignity and respect.
Reply from Marisa Spice, Operations & Compliance Manager at Bromley Park Care Centre

Thank you so much for your review. We also feel that Bromley Park has special people. This feedback is so valued for our staff team. Thank you!

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Bromley Park Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Bromley Park Care Centre is calculated as follows: ( (149 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bromley Park Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (6)

Khadija

Khadija Kachra

Job Title: Home Manager

Khadija is the Manager of Bromley Park Care Home. Growing up in Care Homes as part of a family care provider, Khadija has worked in the care sector for over a decade and instinctively knows how best to care for her residents, team members, families and visitors. Khadija consistently strives to provide her residents with happiness and laughter. Working alongside her team and colleagues at Nellsar, Khadija feels her personal core values reflect those of the Home and the company as a whole, enabling her to further develop and improve the quality of care for the people she looks after.

Donna

Donna Hough

Job Title: Non-Clinical Deputy Manager Joined: 2013

Donna joined the Bromley Park Care Home team in 2013 as a part-time Administrator and over the years she has progressed to Services Manager, then to Facilities Manager, and now works as the Non-Clinical Deputy Manager.


Donna loves working closely with the residents and takes great joy from seeing her colleagues promoted to the next level, while being a part of the positive changes they bring. As a Deputy Manager, Donna is inspired by the unique people she works with and loves working towards one common goal – providing the best possible care and home environment for their residents.


Throughout her time at Bromley Park, Donna has witnessed ongoing support from the Home’s Managers and the Nellsar Operations Team, who have an extremely rich bank of experience and knowledge. Now with the Nellsar Training Academy, and all-round improvements to staff training, Donna is looking forward to seeing the Home’s staff develop into their roles and careers even more in the future.


Citing her greatest achievements as working in a role that she loves and using the experience she has gained in all her different roles, Donna most looks forward to implementing a ‘Wish List’ scheme; Finding more ways to transform the Home and consistently develop the services and home environment for Bromley Park’s residents. Donna would also love to see a ‘Memory Lane’ high street and ‘Mini Village’ in the garden – something that would particularly benefit their residents with Dementia.

Crystal

Crystal Stringer

Job Title: Recreation & Well-Being Coordinator Joined: 2019

"I have worked a wonderful diverse range of roles throughout my time here. Since joining the Home in September 2019, I have worked as a Carer, a Chef and now I'm the Recreation & Well-Being Coordinator.


My team and Manager are fantastic! Working as part of a Care Home team is a very rewarding experience and has given me a new life perspective. I see the bigger picture of life, and I'm able to give from the heart.


I feel lucky to have received lots of training including End of Life, The Daily Sparkle, St Christopher Namaste, Access to Health & Social Care, Access to Nursing and Human Science. I have more confidence in myself and my role, and I feel supported through the Home.


I am looking forward to completing my Access to Nursing course in 2022, then I plan to progress into Nursing to continue giving the best possible care to our residents."

Nikolina

Nikolina Sirakova

Job Title: Senior Care Assistant

"Throughout my time here I have completed lots of training; the one that has helped the most with my development is my Health and Social Care Diploma.


I am proud of what I have achieved at Bromley Park; my recent promotion to Senior Care Assistant has enabled me to learn more about our residents' care from a different perspective and support them with medication and care planning.


I have seen a lot of positive changes in the Home, and the Nurses and Carers work really well as a team. The team are supportive of each other and we all work well, in the best way, to care for our residents. The Managers are supportive; it’s always nice to see the Senior Team from Head Office as well – everyone strives for the best care for our residents.


The thing that brings me the most joy about working at Bromley Park is caring for our residents. I really enjoy working with and supporting them when they need us the most. It is a privilege to care for them."

Joyce

Joyce Grant

Job Title: Training Assessor

"The best thing about working at Bromley Park is the people; the people we support and the people we work with. What I most enjoy is spending time with the residents, it brings me great joy. I also feel great pride when helping the staff develop, and helping them to support our residents.


Over the years, there have been many positive changes in the Home. Most recently, it's been the training and development that has had the greatest effect for me personally. I have completed lots of training throughout my years at Bromley Park Care Home. My promotion to Training Assessor has enabled me to fully support the care team when completing their care certificate training, and with their moving and positioning skills.


I’m really proud to support our team; I am looking forward to watching them grow and develop even further."

Mark

Mark Cook

Job Title: Maintenance Manager Joined: 2016

Mark began working at Bromley Park Care Home in 2016 and has managed all maintenance requirements throughout the Home and gardens ever since. A self-professed ‘Jack of all trades’, he also drives the Homes’ minibus when residents take an outing and lends a hand to anyone in need, including helping the Maintenance staff at other nearby Nellsar Care Homes.


Mark has enjoyed extensive training throughout his time at Bromley Park for his maintenance responsibilities and he is proud to fulfil multiple roles throughout the Home. The varied role is what Mark most enjoys about his job and he is delighted to see that, through his hard work, the Home is looking cleaner and more refreshed.


Having seen the evolution of a better working environment and higher calibre of staff over the years, Mark also enjoys the social aspect of working among the other staff and residents in the Home. Looking to the future, Mark looks forward to maintaining the high standards at Bromley Park and consistently improving the home environment for everyone who lives and works there.

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