Cambridge Nursing Home

Everyone is so nice to me, and I also like how the staff are very kind and helpful to me. I enjoy having my meals all the time. I enjoy being given the newspaper to read every morning. Also, I love doing the yoga classes, I really enjoy it quite a lot.

I was amazed by the efficiency and patience of the staff.

The staff at this nursing home couldn't have been more helpful. They were efficient, friendly and so caring. I would recommend this care home completely.

Support from staff has been positive and caring.

Privacy is respected.

Privacy is always respected.

Very helpful friendly staff communication is amazing. We are new to the home and I cannot fault the friendly staff and my mother in law seems happy. The room is lovely the team and friendly and I am happy with the communication I have had with them.

It is a big change from home to a care home, but all the staff have been very helpful in keeping us informed and welcoming us. Food and cleanliness are very good.

I am always impressed with how helpful and kind all the staff are. Office staff answer the phone promptly and always willing to book a visit as I request and my request for a loaned wheelchair is ready for my uncle to use. Nursing staff, also all other staff, on my uncle's floor show interest and willingly give up their time to discuss any matters with me.

'Exemplary' - all round refer to ratings. Hospital and ambulance crew provided with necessary paperwork - 'efficient'. Sensitivity provided by staff and some more than others. Customer service skills from all departments within the care home residents are dealt with good ability, experience and attention. However, some give much more empathy, given presented by majority of staff including attention to minor details. Each individual's needs are provided for or achieved generally in my review.

Overall, very impressed with all aspects of home and staff. I feel my mother is safe, well looked after and the staff actually care! Only niggles I have are actually getting in the home, especially at weekends, and the lift, which has a mind of its own. Would also like to see more use of garden and outings.

I am so pleased to be able to formally express my appreciation and gratitude for the care given by Cambridge Nursing Home to my stepfather. I smile about the care every time I visit. It is far superior to his previous residencies. He seems to be much happier and more settled. Thank you to everyone involved.

Cambridge Nursing Home has a very professional approach. It is well managed with a good deal of attention to detail. The management, nursing and care staff have been concerned to improve my mother's experience and they show a warm, friendly attitude to both her and our family. Communication is good and we feel very connected to my mother's care and day-to-day issues. Staff do find time to sit and chat to her but as someone who is bedbound with impaired sight and vision, there are no activities that suit her position.

Thank you.

Very caring, hardworking staff. A very friendly care home.

The staff are extremely caring, attentive and professional and from the moment she arrived, they made Mum feel extremely welcome. They took on board all our requests regarding Mum’s schedule and needs and she was well-fed, stimulated and pampered throughout the week. Most importantly, they fed back to me with concerns they had over some medical issues and were very communicative throughout her stay. They really went out of their way to get to know Mum as an individual and make her feel relaxed and looked after. When I picked her up to take her home, Mum was very clean and tidy and gushing about how lovely they all were!

The senior registered nurse and another member of staff were so kind and caring. The senior nurse made sure he got the medication he needed.

I would highly recommend this home for the peace of mind they have given us and the high level of nursing, physical and mental care they provide to every single one of their residents.

Excellent service for mum, very caring and supportive. Always went the extra mile for residents and their families especially during the many demands and uncertainties of the pandemic. They managed to balance the safety and needs of residents, family members and staff with compassion, compliance, pragmatism and understanding. They have resources and skills to be able to deal with a variety of complex needs. They are advocates for residents and treat everyone as individuals with both respect and dignity. I would highly recommend this home.

My father has been here several years. I visit 3/4 times a week. The care and attention are excellent. We were at another home prior which was extremely poor and unsafe. We have seen an immense difference. Would recommend.