Cedar House Care Home has a Review Score of 9.9 (9.878) out of 10, based on 11 reviews in the last 2 years. Over all time Cedar House Care Home has 66 reviews.
Review from C H (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Cedar House Care Home
Thank you for your very valuable feedback. We take pride in receiving your feedback as this helps us to improve our service for your loved one. Staff are allocated depending on the needs of people who live in the home. There is a monthly review of the needs of Residents and this is shared with our Clinical Director who will help to determine the levels of staffing required. We also have ongoing recruitment of people who are passionate about care. We do not have many vacant hours at the moment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Son of Resident) published on 21 January 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Son of Resident) published on 25 November 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Cousin of Resident) published on 14 November 2019
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert T (Son of Resident) published on 14 August 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Partner of Resident) published on 13 June 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian P (Brother of Resident) published on 15 May 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael B (Husband of Resident) published on 23 January 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine (Daughter of Resident) published on 29 August 2018
Submitted via Website •
Report
Overall Experience
4.0 out of 5
There were regular activities but most seemed designed for a stereotype "old person" - bingo, Vera Lynn singalongs, etc. My mum was never into these kinds of activities, so I felt she needed more mental stimulation. Even varying the range of music (classical, jazz, etc) would be good.
My mum mostly liked the meals though she complained that they kept putting sugar in her tea and there was no fresh fruit and salad.
The staff were sensitive regarding end of life care and looked after Mum kindly to the end, though I was surprised and sad that nobody from Cedar House attended her funeral.
Reply from Clare Sheehan, Careline Advisor at Cedar House Care Home
Thank you for taking the time in completing a review for Cedar House and I would like to thank you for taking the time to raise your concerns with us. I would like to take this opportunity to apologise on behalf of Cedar House staff and management for not being able to attend your Mother’s funeral. Once again thank you for taking the time to inform us and please accept my apologies again for any distress this has caused to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paula H (Daughter-in-law of Resident) published on 15 August 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Lovely rooms. Care excellent. Very clean.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Wife of Resident) published on 27 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela K (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Wife of Resident) published on 23 October 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The Manager of Cedar House Harefield all of your staff are fantastic, they all give over and above the
There is so much bad news in the Media about care homes, but this one is a gold star home.
I thank you all xx
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Daughter of Resident) published on 20 October 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Niece of Resident) published on 20 September 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen D (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Wife of Resident) published on 13 September 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
I will be happy to use the service again in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.878) out of 10 for Cedar House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.878 for Cedar House Care Home is calculated as follows: ( (117 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.878
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Apr 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
“For me, kind care is being a considerate and respectful person that supports every Resident as an individual.”
As a Registered Nurse, Patience has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Patience closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cedar House.
When asked what she enjoys most about her role, Patience remarked:
“There’s nothing better for me than sitting with the Residents and learning more about their lives.”
In her spare time, Patience enjoys singing, walking, travelling and spending with friends and family.
If you would like to find out more information about Cedar House, Patience has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
T 01895 820700
W hc-one.co.uk
E cedarhouse.manager@hc-one.co.uk
