Charlotte House

Snowy Fielder Waye, Isleworth TW7 6AE
Review Us
9.6 62 Reviews
  • Charlotte House, Isleworth
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.

The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences. Care plans incorporate even the smallest details so that the care provided makes your loved one feel special.

All bedrooms at this modern facility are en-suite, and residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1783
  • Self-Funded Residential Dementia Care: from £1873
  • Self-Funded Nursing Care: from £2023
  • Self-Funded Nursing Dementia Care: from £2113
  • RESPITE Self-Funded Residential Care: from £1993
  • RESPITE Self-Funded Residential Dementia Care: from £2083
  • RESPITE Self-Funded Nursing Care: from £2233
  • RESPITE Self-Funded Nursing Dementia Care: from £2323

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Charlotte House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Elisabeta Carmen Surligeanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Parking

  • Parking on site

Charlotte House Reviews (62)

9.6

Charlotte House has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years.
Over all time Charlotte House has 62 reviews.

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Review from Carol M (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was sent to Charlotte House in May 23 after being told she had about 3 - 6 months. Sadly, mum passed away peacefully in May 25. My sister and I truly believe that the caring, kindness and total devotion of all the staff gave mum those extra two years with us. She enjoyed the activities that were
arranged, especially a trip to the seaside that coincided with her birthday, as she talked of this often. She was listened to and treated with dignity by all. Mum had lots of personal things in her room, which must have made it difficult for the staff, but never a complaint was made, in fact comments were made at how lovely it was, especially at Christmas. I cannot fault this amazing place.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience.


At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sarah L (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Charlotte House couldn't have been nicer to my dad, who was 95 when he passed away, having been there for 15 months. They encouraged him to move about and socialise, which he did as long as he could/wanted to, and then they were respectful that he was happier in his room with his crosswords,
and TV. They were always very welcoming, no matter what time of day I visited, or at weekends. A lovely care home.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience.


At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from G S (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found every member of staff from each department very helpful, kind and considerate. Everyone was so kind to my Mother-in-law and made her stay very enjoyable, every event was celebrated making a happy atmosphere. The hairdresser was a big hit and painting nails too, but most of all it was the love,
kindness and respect given to her.
Reply from Kayla Taylor, Reviews Team at Charlotte House

Hi there! Thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A B (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is really well looked after and the staff are lovely with her. She has been a resident for nearly 7 years and is very settled in the home. It is a relief for us to know she is being properly cared for all the time.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Dean W (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are polite and very helpful and welcoming and I know my mum is in safe hands which makes me happy.
Reply from Kayla Taylor, Reviews Team at Charlotte House

Hi there! Thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks.

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Review from N M (Wife of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband was not shaved, his hair was greasy, not washed. I gave warning that I would pick him up at 1pm. I arrived at 2pm. Staff just packing his clothes. We had someone else's coat int he bag which I took back later, also medication which I picked up. It is a friendly place, but could be a lot better
in different areas. Staff are friendly. No one around when I left, I would have liked to talk with someone.
Reply from Management at Charlotte House

Thank you for sharing your feedback with us. I’m very sorry to hear about the experience yourself and your husband had during your recent visit to Charlotte House. We genuinely appreciate your kind words about our friendly staff, but we also recognise that there are always areas in which we can improve.

Firstly, I would like to apologise in regard to your husband's personal care. We take pride in providing our residents with a high standard of personal hygiene and grooming, and I'm sorry to hear that this has not met your expectations during your last visit to Charlotte House.

Regarding the mix-up with your husband's clothing and medication, I sincerely apologise for the confusion. We understand how important it is for personal belongings to be properly managed, and we will be reviewing our procedures to avoid any future issues with residents' personal items.

Please accept my apologies that you were unable to find a member of staff to speak with before you left the home. We strive to provide a seamless and supportive experience for both our residents and their families, and on this occasion our staff were working hard to support other residents and are extremely apologetic that they missed you.

We truly value your input, and I want to assure you that we are committed to improving the areas you've highlighted. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out directly to the Home Manager who is always appreciative and receptive to any feedback.

Thank you again for bringing these matters to our attention. We look forward to continuing to improve and to providing a more positive experience for both you and your husband.

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Review from Mollie B (Next of Kin) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is very welcoming, friendly and helpful.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from S W (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team

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Review from T J (Friend of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jan C (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on leaps
and bounds since being admitted. I cannot praise Charlotte House enough, thank you to everyone there.
Reply from Fiona Madder, Reviews Team at Charlotte House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks.

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Review from C B (Sister of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
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Review from V H (Cousin of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that our cousin has settled into her new life in Charlotte House. She feels content that she has made the right decision to come here. We have come to be with her every day and have never found her to have any worries. What is especially good is that all the staff know her name and greet
her in passing. She feels she belongs here. We will go back to Australia without concerns about her well-being.
Thank you all.
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Review from Sam J (Nephew of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a friendly local home for our elderly uncle and feel very lucky to have found Charlotte House.
The team is dedicated and responsive, and we have peace of mind that he is being well looked after. It's a welcoming home with a laid-back atmosphere - just what we were looking for.
Huge
thanks to all the staff for their efforts, they take pride in their work and are a pleasure to deal with.
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Review from Paul-Michael S (Son of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
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Review from Pamela B (Sister of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff (management, nursing, carers, reception) have gone beyond their daily care duties to help, support and guide me through this difficult time of my sister's passing.
During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a family.
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Review from David B (Husband of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic. Everybody
said hello when I arrived and my wife was very well looked after. The care home was efficiently run. Thoroughly recommended.
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Review from Sarah L (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
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Review from John B (Husband of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good and nice people.
Clean and tidy.
Always helpful.
Always happy faces.
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Review from Kathleen H (Sister of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things
he had been doing and how lovely it was.
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Review from A B (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Charlotte House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Charlotte House is calculated as follows: ( (179 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 256 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlotte House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Elisabeta Carmen

Elisabeta Carmen Surligeanu

Job Title: Home Manager

Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.
One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.

Frequently Asked Questions about Charlotte House

What types of Care is Charlotte House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlotte House have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Charlotte House?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlotte House to the centre of Isleworth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House to verify any information. View our terms and conditions. Charlotte House has an Enhanced Service - more info.