The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All bedrooms at this modern facility are en-suite, Charlotte House is currently undergoing refurbishment to further enhance its facilities. Residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.
Charlotte House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
Contact Charlotte House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Charlotte House has a Review Score of 9.7 (9.673) out of 10, based on 21 reviews in the last 2 years.
Over all time Charlotte House has 74 reviews.
I had viewed Charlotte House three years ago. Mum wasn't ready to move then, but I had been impressed with the home and its staff. When we decided to move her...
I would highly recommend Charlotte House to anyone looking for a home in the area.
Hi Sally, thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a very positive one.
Thank...
Hi Sally, thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a very positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
My mother moved into Charlotte House in January when we could no longer safely care for her at home. She stayed only for a short time before sadly passing with her condition. She was extremely well looked after with dignity by carers and all the staff were very empathic and reassuring, allowing...
My mother moved into Charlotte House in January when we could no longer safely care for her at home. She stayed only for a short time before sadly passing with her condition. She was extremely well looked after with dignity by carers and all the staff were very empathic and reassuring, allowing family to be with our mum overnight. A clean, welcoming and well-run care home in Isleworth area.
Forever grateful from all our family x
Hi S M, thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
Dad loved winding up the staff with his sense of humour, and they always gave as good as they...
I will always be grateful to everyone at Charlotte House for making my dad's final year so happy, safe, comfortable, and full of dignity. Thank you from the bottom of my heart for everything you did for him and for us. You will always have our gratitude.
Thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you...
Hi Jeff,Thank you very much for your kind words and for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
My mum is so well looked after here. She has been a resident for 8 years and the carers know her very well and always do whatever they can to brighten her day.
My mum is so well looked after here. She has been a resident for 8 years and the carers know her very well and always do whatever they can to brighten her day.
Thank you very much for your kind words and taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House Team
Very satisfied. Staff look after residents very well and treat them like individuals. Appreciate the range of activities they put on and the enthusiasm for this they show.
Very satisfied. Staff look after residents very well and treat them like individuals. Appreciate the range of activities they put on and the enthusiasm for this they show.
Many thanks the Care UK Charlotte House team
Our dear mum passed away in February after 4.5 years under the dedicated care of Charlotte House. The entire care team from nurses, care support, activity coordinators, reception, office admin and management were wonderful. They clearly built up a bond with our mum and it was obvious mum did as...
Our dear mum passed away in February after 4.5 years under the dedicated care of Charlotte House. The entire care team from nurses, care support, activity coordinators, reception, office admin and management were wonderful. They clearly built up a bond with our mum and it was obvious mum did as well, vice versa. In the tougher times during Covid and various outbreaks they remained vigilant and caring. It has been so nice that the normal programme of activities is back in full swing. I sometimes attended the music themed events with mum, which were always so well organised. The VE Day tea party in the car park was great with the staff dressed in 1940s costumes. I'll never forget when Elvis came to Charlotte House - fabulous fun! Mum enjoyed these types of events and was apparently very good at crafting. They were supportive, friendly, approachable and caring throughout Mum's time there, right up to the very end. Thank you Charlotte House team - you are awesome. XxxxX
Many thanks the Care UK Charlotte House team
Since my dad has moved to Charlotte House from living on his own for many years owing to dementia I am very happy with excellent staff and all the lovely activities for there mind and so happy for the safety side they go over and above they are all very lovely.
Since my dad has moved to Charlotte House from living on his own for many years owing to dementia I am very happy with excellent staff and all the lovely activities for there mind and so happy for the safety side they go over and above they are all very lovely.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team.
Very happy with my relative being at Charlotte House. Very impressed with the way my relative is cared for. The staff are always pleasant, all areas are clean and well maintained. My relative is very happy there and enjoying a new lease of life.
Very happy with my relative being at Charlotte House. Very impressed with the way my relative is cared for. The staff are always pleasant, all areas are clean and well maintained. My relative is very happy there and enjoying a new lease of life.
Many thanks the Care UK Charlotte House team
I must say that my father who was very old and poorly with Alzheimer's dementia, presented Charlotte House with multiple issues which they dealt with in a very professional caring way which was certainly a relief to me as the worry for him was very concerning. I felt from the moment he moved in he...
I must say that my father who was very old and poorly with Alzheimer's dementia, presented Charlotte House with multiple issues which they dealt with in a very professional caring way which was certainly a relief to me as the worry for him was very concerning. I felt from the moment he moved in he was safe and much happier than at home as the activities, entertainment and care given to him was top notch. So much so as a visiting relative I felt comfortable to pop in at any time . He reached end of life there and although sad his passing was dignified. Thank you Charlotte house x
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK Charlotte House team
They have looked after her with such compassion and professionalism from day one, providing so many activities and events to make a difference to her comfort and wellbeing. They even painted her nails which was a...
I feel completely reassured knowing that my mum is in the right place, receiving the right level of care and support she needs. I am so grateful for everything they do.
Many thanks the Care UK team
Julie and...
Julie and family
Hi Julie, thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time.
Many thanks the Care UK team
Christmas Day was made so special by all the hardworking, welcoming staff at Charlotte House.Thank you to the chef and kitchen staff for a wonderful Christmas Dinner with all the trimmings. The Chef made the most delicious and beautiful birthday cake for mum who's birthday is on Christmas...
Christmas Day was made so special by all the hardworking, welcoming staff at Charlotte House.Thank you to the chef and kitchen staff for a wonderful Christmas Dinner with all the trimmings. The Chef made the most delicious and beautiful birthday cake for mum who's birthday is on Christmas Day.Thank you to all the Care Staff who worked so hard that day to make sure residents and families had a great time and mum had a fun birthday.
Hi Susi, thank you very much for taking the time to leave us feedback about your experience.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team
I've been extremely impressed with the level of care provided at this home. From the moment you walk through the door, you're greeted by warm, welcoming staff who clearly take pride in what they do. The environment is clean, comfortable, and feels genuinely homely.
I've been extremely impressed with the level of care provided at this home. From the moment you walk through the door, you're greeted by warm, welcoming staff who clearly take pride in what they do. The environment is clean, comfortable, and feels genuinely homely.
My mum was sent to Charlotte House in May 23 after being told she had about 3 - 6 months. Sadly, mum passed away peacefully in May 25. My sister and I truly believe that the caring, kindness and total devotion of all the staff gave mum those extra two years with us. She enjoyed the activities that...
My mum was sent to Charlotte House in May 23 after being told she had about 3 - 6 months. Sadly, mum passed away peacefully in May 25. My sister and I truly believe that the caring, kindness and total devotion of all the staff gave mum those extra two years with us. She enjoyed the activities that were arranged, especially a trip to the seaside that coincided with her birthday, as she talked of this often. She was listened to and treated with dignity by all. Mum had lots of personal things in her room, which must have made it difficult for the staff, but never a complaint was made, in fact comments were made at how lovely it was, especially at Christmas. I cannot fault this amazing place.
Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff at Charlotte House couldn't have been nicer to my dad, who was 95 when he passed away, having been there for 15 months. They encouraged him to move about and socialise, which he did as long as he could/wanted to, and then they were respectful that he was happier in his room with his...
The staff at Charlotte House couldn't have been nicer to my dad, who was 95 when he passed away, having been there for 15 months. They encouraged him to move about and socialise, which he did as long as he could/wanted to, and then they were respectful that he was happier in his room with his crosswords, and TV. They were always very welcoming, no matter what time of day I visited, or at weekends. A lovely care home.
Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I found every member of staff from each department very helpful, kind and considerate. Everyone was so kind to my Mother-in-law and made her stay very enjoyable, every event was celebrated making a happy atmosphere. The hairdresser was a big hit and painting nails too, but most of all it was the...
I found every member of staff from each department very helpful, kind and considerate. Everyone was so kind to my Mother-in-law and made her stay very enjoyable, every event was celebrated making a happy atmosphere. The hairdresser was a big hit and painting nails too, but most of all it was the love, kindness and respect given to her.
At Charlotte House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
All staff are polite and very helpful and welcoming and I know my mum is in safe hands which makes me happy.
All staff are polite and very helpful and welcoming and I know my mum is in safe hands which makes me happy.
Many thanks.
My husband was not shaved, his hair was greasy, not washed. I gave warning that I would pick him up at 1pm. I arrived at 2pm. Staff just packing his clothes. We had someone else's coat int he bag which I took back later, also medication which I picked up. It is a friendly place, but could be a lot...
My husband was not shaved, his hair was greasy, not washed. I gave warning that I would pick him up at 1pm. I arrived at 2pm. Staff just packing his clothes. We had someone else's coat int he bag which I took back later, also medication which I picked up. It is a friendly place, but could be a lot better in different areas. Staff are friendly. No one around when I left, I would have liked to talk with someone.
Thank you for sharing your feedback with us. I’m very sorry to hear about the experience yourself and your husband had during your recent visit to Charlotte House. We genuinely appreciate your kind words about our friendly staff, but we also recognise that there are always areas in which we can...
Thank you for sharing your feedback with us. I’m very sorry to hear about the experience yourself and your husband had during your recent visit to Charlotte House. We genuinely appreciate your kind words about our friendly staff, but we also recognise that there are always areas in which we can improve.Thank you again for bringing these matters to our attention. We look forward to continuing to improve and to providing a more positive experience for both you and your husband.
Everybody is very welcoming, friendly and helpful.
Everybody is very welcoming, friendly and helpful.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
My mum has been in Charlotte House for six months. She is 93 with Alzheimer's and very active, this can be a challenge! The staff have been patient and kind and my brothers. I have felt very welcome when we visit.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive...
Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
The care home lists weekly fees per person from £1,783 for residential care (respite from £2,005), from £1,878 for residential dementia care (respite from £2,112), from £2,063 for nursing care (respite from £2,320) and from £2,158 for nursing dementia care (respite from £2,427). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 52 Single Rooms and 4 Couples/Companion Rooms.
Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House to verify any information. View our terms and conditions. Charlotte House has an Enhanced Service -what an Enhanced Service includes.