The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All bedrooms at this modern facility are en-suite, Charlotte House is currently undergoing refurbishment to further enhance its facilities. Residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.
Charlotte House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
Contact Charlotte House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Charlotte House has a Review Score of 9.7 (9.673) out of 10, based on 21 reviews in the last 2 years.
Over all time Charlotte House has 74 reviews.
My father has been at Charlotte House for approximately 5 months and the improvement in his mood and physical state is vast. He has thrived on the care and attention he receives and always tells me that he feels safe there. He enjoys socialising with staff and residents, and speaks of them fondly,...
My father has been at Charlotte House for approximately 5 months and the improvement in his mood and physical state is vast. He has thrived on the care and attention he receives and always tells me that he feels safe there. He enjoys socialising with staff and residents, and speaks of them fondly, which shows me that he feels relaxed in their company. Staff always consult me with regard to any updates regarding my father's care and needs through regular reviews. Since his arrival at Charlotte House, the support he has received has allowed us to have a much more relaxed relationship with him again as all his care needs are now dealt with by the wonderful team of staff that make this his home.
I couldn't...
I couldn't ask for a nicer home for my brother; the staff are friendly, and nothing is ever too much for them.
Thank you all.
Thank you all.
The staff at Charlotte House Care Home are amazing, kind, caring, supportive and attentive to all their residents and I'll be forever grateful for all their love and care (angels in disguise).
The staff at Charlotte House Care Home are amazing, kind, caring, supportive and attentive to all their residents and I'll be forever grateful for all their love and care (angels in disguise).
Excellent help and support to my mother. The family thought she'd not be out of bed and do things again but here, with the great staff, she's out of bed, nicely dressed, eating and drinking and engaged in activities. Many thanks to all of you.
Excellent help and support to my mother. The family thought she'd not be out of bed and do things again but here, with the great staff, she's out of bed, nicely dressed, eating and drinking and engaged in activities. Many thanks to all of you.
So happy with the care my father receives. The staff are happy, friendly and caring. I would definitely recommend.
So happy with the care my father receives. The staff are happy, friendly and caring. I would definitely recommend.
Very happy with the care my mom receives. Staff are all very good and friendly.
Very happy with the care my mom receives. Staff are all very good and friendly.
I have been welcomed and reassured. My mum has been cared for with kindness and attention to her needs. Thank you.
I have been welcomed and reassured. My mum has been cared for with kindness and attention to her needs. Thank you.
The carers are very caring. They put effort into making my mum feel cared for, even with a language barrier.
The carers are very caring. They put effort into making my mum feel cared for, even with a language barrier.
My father was treated with the utmost care and compassion. Nothing was too much trouble and the staff are extremely professional and courteous.
My father was treated with the utmost care and compassion. Nothing was too much trouble and the staff are extremely professional and courteous.
Lovely people.
Lovely people.
All protocols followed (Covid).
All protocols followed (Covid).
The staff are all that can be expected and more. The cre is livingly performed and did not stop after my wife died.
The staff are all that can be expected and more. The cre is livingly performed and did not stop after my wife died.
They also looked after the family.
They also looked after the family.
The staff at Charlotte House are a credit to the home. The welcome I received from the Administrator made us feel so at ease. The Manager spent time with us and other residents. The chef took the time to find out all of Mums likes and dislikes. The home is always clean and the activity staff take...
The staff at Charlotte House are a credit to the home. The welcome I received from the Administrator made us feel so at ease. The Manager spent time with us and other residents. The chef took the time to find out all of Mums likes and dislikes. The home is always clean and the activity staff take so much time to find out what makes Mum happy. The care staff are always laughing and joking, they give the home a very happy atmosphere.
My aunt was a resident here for 15 months and as her family - nieces and nephews - as she had no children - we can all say she was so happy here and felt safe. She loved all the nurses and staff and they looked after her so well and with so much care. We cannot thank them enough. What a team. We...
My aunt was a resident here for 15 months and as her family - nieces and nephews - as she had no children - we can all say she was so happy here and felt safe. She loved all the nurses and staff and they looked after her so well and with so much care. We cannot thank them enough. What a team. We thank them. Our aunt passed away Sunday 8 April 2018.
I have visited my uncle on a number of occasions and have always found the home clean and tidy with a friendly, homely atmosphere. My uncle loves the banter he has between him and the staff. The management and senior staff are always on hand to answer my questions and the chef has spent time with...
I have visited my uncle on a number of occasions and have always found the home clean and tidy with a friendly, homely atmosphere. My uncle loves the banter he has between him and the staff. The management and senior staff are always on hand to answer my questions and the chef has spent time with Uncle finding out what he likes.
Staff are hard working and treat residents with care and dignity. The activity coordinator is especially good at supporting those people who have dementia. Residents are treated as individuals, staff always have a laugh and a joke (or a sing/song) with the residents. The office staff are lovely,...
Staff are hard working and treat residents with care and dignity. The activity coordinator is especially good at supporting those people who have dementia. Residents are treated as individuals, staff always have a laugh and a joke (or a sing/song) with the residents. The office staff are lovely, always taking care of visitors. I am confident my mum is well cared for.
We were all greeted and welcome on arrival. The staff are second to none everyone was a delight. We were treated with such dignity to our amazement words almost fail me. Our very grateful thanks to you all.
We were all greeted and welcome on arrival. The staff are second to none everyone was a delight. We were treated with such dignity to our amazement words almost fail me. Our very grateful thanks to you all.
Very good care. Admin (HQ) are not so good. Friendly staff.
Very good care. Admin (HQ) are not so good. Friendly staff.
Thank you for taking time to submit your review, and I’m incredibly happy to read your comments and see the excellent scores for Charlotte House, particularly for our team and the standard of care at the home. In regards to the admin, I understand you had some initial issues with invoicing with our...
Thank you for taking time to submit your review, and I’m incredibly happy to read your comments and see the excellent scores for Charlotte House, particularly for our team and the standard of care at the home. In regards to the admin, I understand you had some initial issues with invoicing with our central operations which I understand have now been resolved, but I do apologise for any problems you encountered. Thank you again, and of course please do let us know now or at any time in the future if you have any questions, suggestions or queries and we’ll always be more than happy to help.
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Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive...
Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
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