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- Charlotte House care home

All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Care Provided by Charlotte House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Contact Charlotte House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Elisabeta Carmen Surligeanu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
Parking
- Parking on site
Charlotte House Reviews (72)
Charlotte House has a Review Score of 9.7 (9.668) out of 10, based on 22 reviews in the last 2 years.
Over all time Charlotte House has 72 reviews.
Thank you all.
The staff at Charlotte House Care Home are amazing, kind, caring, supportive and attentive to all their residents and I'll be forever grateful for all their love and care (angels in disguise).
Excellent help and support to my mother. The family thought she'd not be out of bed and do things again but here, with the great staff, she's out of bed, nicely dressed, eating and drinking and engaged in activities. Many thanks to all of you.
So happy with the care my father receives. The staff are happy, friendly and caring. I would definitely recommend.
Very happy with the care my mom receives. Staff are all very good and friendly.
I have been welcomed and reassured. My mum has been cared for with kindness and attention to her needs. Thank you.
The carers are very caring. They put effort into making my mum feel cared for, even with a language barrier.
My father was treated with the utmost care and compassion. Nothing was too much trouble and the staff are extremely professional and courteous.
Very helpful.
Very kind.
Lovely people.
Home is clean and tidy.
Residents seem happy and content.
Meals look nutritious.
All protocols followed (Covid).
The staff are all that can be expected and more. The cre is livingly performed and did not stop after my wife died.
Care given to my mother was very good.
They also looked after the family.
The staff at Charlotte House are a credit to the home. The welcome I received from the Administrator made us feel so at ease. The Manager spent time with us and other residents. The chef took the time to find out all of Mums likes and dislikes. The home is always clean and the activity staff take so much time to find out what makes Mum happy. The care staff are always laughing and joking, they give the home a very happy atmosphere.
My aunt was a resident here for 15 months and as her family - nieces and nephews - as she had no children - we can all say she was so happy here and felt safe. She loved all the nurses and staff and they looked after her so well and with so much care. We cannot thank them enough. What a team. We thank them. Our aunt passed away Sunday 8 April 2018.
I have visited my uncle on a number of occasions and have always found the home clean and tidy with a friendly, homely atmosphere. My uncle loves the banter he has between him and the staff. The management and senior staff are always on hand to answer my questions and the chef has spent time with Uncle finding out what he likes.
Staff are hard working and treat residents with care and dignity. The activity coordinator is especially good at supporting those people who have dementia. Residents are treated as individuals, staff always have a laugh and a joke (or a sing/song) with the residents. The office staff are lovely, always taking care of visitors. I am confident my mum is well cared for.
We were all greeted and welcome on arrival. The staff are second to none everyone was a delight. We were treated with such dignity to our amazement words almost fail me. Our very grateful thanks to you all.
Very good care. Admin (HQ) are not so good. Friendly staff.
Thank you for taking time to submit your review, and I’m incredibly happy to read your comments and see the excellent scores for Charlotte House, particularly for our team and the standard of care at the home. In regards to the admin, I understand you had some initial issues with invoicing with our...
Rooms are generous in size and very much encouraged to personalise. Each resident is very much seen as an individual and each care plan specific to them.
There is no generalisation or ‘set’ regime - each resident is very much encouraged to feel ‘at home’ as have we been as immediate family.
She tells me how kind the carers are and I have noticed how caring they are with the residents.
The manager is very supportive and approachable and is seen talking with residents regularly. My sister is starting to put weight on with all the lovely food, the chef personally met and discussed an individual nutrition plan with us both.
The 2 new activity staff have breathed new life into the home. Thank you so much to all staff.
My only negative comment is that the garden could be improved.
Thank you for your kind scores and comments – I’m particularly happy to hear how much your sister is enjoying living at Charlotte House. We have been working hard recently to refresh the home with new facilities and communal spaces for everyone to use, and I’m very pleased to tell you that we have...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Charlotte House.
Awards / Recognitions (118)
- 23 Jul 2026Recipient: Care UK
- 13 Jul 2026Recipient: Care UK
- 03 Jul 2026Recipient: Charlotte House
Accreditations
There are no accreditations posted yet for Charlotte House.
Meet the Team (1)

One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
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