The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
The team is dedicated and responsive, and we have peace of mind that he is being well looked afterSam J(Nephew of Resident/Service User)
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All bedrooms at this modern facility are en-suite, Charlotte House is currently undergoing refurbishment to further enhance its facilities. Residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.
Charlotte House is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
Contact Charlotte House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Charlotte House has a Review Score of 9.7 (9.673) out of 10, based on 21 reviews in the last 2 years.
Over all time Charlotte House has 74 reviews.
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
Lovely people, very helpful, kind, friendly and welcoming. Staff are very professional. Clean and tidy environment. Nice Christmas themes for the holiday period.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on...
When my mum first came to the home, we thought we only had a short time with her. Now, I think she will reach her 100th birthday easily. Nothing is too much trouble for the manager and staff. We organised a party for her birthday with the help of a member of staff on reception. She has come on leaps and bounds since being admitted. I cannot praise Charlotte House enough, thank you to everyone there.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks.
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
We have found that our cousin has settled into her new life in Charlotte House. She feels content that she has made the right decision to come here. We have come to be with her every day and have never found her to have any worries. What is especially good is that all the staff know her name and...
Thank you all.
The team is dedicated and responsive, and we have peace of mind that he is being well looked after. It's a welcoming home with a laid-back atmosphere - just what we were looking...
Huge thanks to all the staff for their efforts, they take pride in their work and are a pleasure to deal with.
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a...
During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a family.
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic....
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic. Everybody said hello when I arrived and my wife was very well looked after. The care home was efficiently run. Thoroughly recommended.
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
Always happy faces.
Always happy faces.
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things...
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things he had been doing and how lovely it was.
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
My relative hasn't been here very long, but I feel confident his needs will be looked after.
My relative hasn't been here very long, but I feel confident his needs will be looked after.
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
We were comforted to know that she was well looked after in a clean and friendly environment.
We were comforted to know that she was well looked after in a clean and friendly environment.
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and...
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and caring way. No complaints from this patient.
The entire staffing team at Charlotte House Care Home are always polite, friendly and helpful. They have built up a good rapport with Mum and know her well in order to provide all the care or activities she needs. She always has laundered clothes readily available in her cupboard. We are promptly...
The entire staffing team at Charlotte House Care Home are always polite, friendly and helpful. They have built up a good rapport with Mum and know her well in order to provide all the care or activities she needs. She always has laundered clothes readily available in her cupboard. We are promptly kept informed of any incidents or illnesses that occur or affect Mum.
I found Charlotte House Care Home to be a lovely place for my mother, especially in her last days. Everyone that works there was very kind, always with a cup of tea, a biscuit and a kind word and a smile.
I found Charlotte House Care Home to be a lovely place for my mother, especially in her last days. Everyone that works there was very kind, always with a cup of tea, a biscuit and a kind word and a smile.
My experience of this nursing home was 100% wonderful. My mother received top care she needed until I lost her at the grand old age of 99. So thank you so much to Charlotte House Care Home. Wonderful.
My experience of this nursing home was 100% wonderful. My mother received top care she needed until I lost her at the grand old age of 99. So thank you so much to Charlotte House Care Home. Wonderful.
The home provides an excellent standard of care for my sister who is bedbound and has a range of needs. Carers and nurses always seem patient and friendly. Their smiles seem to add to the patient's sense of well-being and personal value. Having a charismatic chef who provides a variety of dishes is...
The home provides an excellent standard of care for my sister who is bedbound and has a range of needs. Carers and nurses always seem patient and friendly. Their smiles seem to add to the patient's sense of well-being and personal value. Having a charismatic chef who provides a variety of dishes is a major asset. Visitors are very welcome and time is given when requested to discuss any issues.
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Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive...
Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
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