Charlotte House

Snowy Fielder Waye, Isleworth TW7 6AE
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9.6 62 Reviews
  • Charlotte House, Isleworth
Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.

The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences. Care plans incorporate even the smallest details so that the care provided makes your loved one feel special.

All bedrooms at this modern facility are en-suite, and residents are welcome to bring their treasured personal items and to enjoy the attractive grounds and homely interiors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1783
  • Self-Funded Residential Dementia Care: from £1873
  • Self-Funded Nursing Care: from £2023
  • Self-Funded Nursing Dementia Care: from £2113
  • RESPITE Self-Funded Residential Care: from £1993
  • RESPITE Self-Funded Residential Dementia Care: from £2083
  • RESPITE Self-Funded Nursing Care: from £2233
  • RESPITE Self-Funded Nursing Dementia Care: from £2323

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Charlotte House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Elisabeta Carmen Surligeanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Parking

  • Parking on site

Charlotte House Reviews (62)

9.6

Charlotte House has a Review Score of 9.6 (9.633) out of 10, based on 22 reviews in the last 2 years.
Over all time Charlotte House has 62 reviews.

Overall Experience
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Reviewer Connection to Charlotte House
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Review from Alison J (Sister-in-law of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and reassuring.
A friendly atmosphere.
I believe the residents are treated with dignity and are known individually and in a caring way.
My relative hasn't been here very long, but I feel confident his needs will be looked after.
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Review from Rhoda T (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
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Review from J R (Nephew of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were comforted to know that she was well looked after in a clean and friendly environment.
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Review from Patricia B (Respite Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and caring
way. No complaints from this patient.
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Review from Tracy M (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The entire staffing team at Charlotte House Care Home are always polite, friendly and helpful. They have built up a good rapport with Mum and know her well in order to provide all the care or activities she needs. She always has laundered clothes readily available in her cupboard. We are promptly kept
informed of any incidents or illnesses that occur or affect Mum.
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Review from Stuart R (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Charlotte House Care Home to be a lovely place for my mother, especially in her last days. Everyone that works there was very kind, always with a cup of tea, a biscuit and a kind word and a smile.
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Review from Eric R (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this nursing home was 100% wonderful. My mother received top care she needed until I lost her at the grand old age of 99. So thank you so much to Charlotte House Care Home. Wonderful.
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Review from Andrew T (Brother of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provides an excellent standard of care for my sister who is bedbound and has a range of needs. Carers and nurses always seem patient and friendly. Their smiles seem to add to the patient's sense of well-being and personal value. Having a charismatic chef who provides a variety of dishes is
a major asset. Visitors are very welcome and time is given when requested to discuss any issues.
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Review from T B (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Charlotte House for approximately 5 months and the improvement in his mood and physical state is vast. He has thrived on the care and attention he receives and always tells me that he feels safe there. He enjoys socialising with staff and residents, and speaks of them fondly, which
shows me that he feels relaxed in their company. Staff always consult me with regard to any updates regarding my father's care and needs through regular reviews. Since his arrival at Charlotte House, the support he has received has allowed us to have a much more relaxed relationship with him again as all his care needs are now dealt with by the wonderful team of staff that make this his home.
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Review from Penny H (Sister of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother had been in two other care homes previously, and he had become quite institutionalised. Charlotte House is a wonderful, friendly home where every care is given with love and kindness. It has a warm, homely atmosphere and a lovely community feel amongst residents and staff.
I couldn't ask
for a nicer home for my brother; the staff are friendly, and nothing is ever too much for them.
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Review from Yvonne M (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated exceptionally well during her short stay at Charlotte House. Nothing was too much for them for mum and all of us.
Thank you all.
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Review from Tara A (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Charlotte House Care Home are amazing, kind, caring, supportive and attentive to all their residents and I'll be forever grateful for all their love and care (angels in disguise).
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Review from Gary R (Son of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help and support to my mother. The family thought she'd not be out of bed and do things again but here, with the great staff, she's out of bed, nicely dressed, eating and drinking and engaged in activities. Many thanks to all of you.
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Review from T H (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy with the care my father receives. The staff are happy, friendly and caring. I would definitely recommend.
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Review from S R (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my mom receives. Staff are all very good and friendly.
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Review from Ali M (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been welcomed and reassured. My mum has been cared for with kindness and attention to her needs. Thank you.
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Review from Rhoda T (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are very caring. They put effort into making my mum feel cared for, even with a language barrier.
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Review from Astrid M (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with the utmost care and compassion. Nothing was too much trouble and the staff are extremely professional and courteous.
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Review from H C (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant.
Very helpful.
Very kind.
Lovely people.
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Review from Christine C (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly.
Home is clean and tidy.
Residents seem happy and content.
Meals look nutritious.
All protocols followed (Covid).
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Charlotte House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Charlotte House is calculated as follows: ( (179 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 256 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlotte House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Elisabeta Carmen

Elisabeta Carmen Surligeanu

Job Title: Home Manager

Charlotte House feels like a real family home. My team gets to know residents like members of their own family, and there’s a strongly supportive atmosphere here that you notice as soon as you visit.
One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.

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