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- Charlotte House care home

All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



All staff are polite and very helpful and welcoming and I know my mum is in safe handsDean W(Daughter of Resident/Service User)



Charlotte House is a purpose-built care home set close to West Middlesex University Hospital and the River Thames. The highly skilled team provides specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia.
The home has a relaxed atmosphere, and the team works closely with residents and their families to develop personalised care plans that take into account each person's experiences, interests and preferences.
All...
Care Provided by Charlotte House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Charlotte House for full pricing details and T&Cs.
Contact Charlotte House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Elisabeta Carmen Surligeanu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
Parking
- Parking on site
Charlotte House Reviews (72)
Charlotte House has a Review Score of 9.7 (9.668) out of 10, based on 22 reviews in the last 2 years.
Over all time Charlotte House has 72 reviews.
My brother has been at Charlotte House since May 2021. Staff have provided him with very good quality care. They work hard to ensure that he is referred to other professionals when needed and care plans are received.
Thank you all.
The team is dedicated and responsive, and we have peace of mind that he is being well looked after. It's a welcoming home with a laid-back atmosphere - just what we were looking for.
Huge thanks to all the staff for their efforts, they take pride in their work and are a pleasure to deal with.
The staff are very kind and caring towards the residents and keep families updated on their loved ones in the home. I have had and continue to have a great relationship with the staff of the home. I'm my opinion, an excellent home.
During the past 2 years of my sister's residency at Charlotte House, I have come to feel so welcomed and as part of a family.
My wife was a resident of Charlotte House between early July 23 and October 2023. I was very impressed with the compassionate care provided by this establishment. Everybody, from the two staff members on reception, the nurses and ancillary staff, were all very friendly and genuinely empathetic. Everybody said hello when I arrived and my wife was very well looked after. The care home was efficiently run. Thoroughly recommended.
We are very happy with our mum's care. She is well looked after and content. Nothing is too much trouble for the carers, who all know her well. They are communicative to us.
Clean and tidy.
Always helpful.
Always happy faces.
My brother wasn't managing on his own at home but didn't want to go into residential care. He came to stay at Charlotte House for two weeks and didn't want to come home. He looks so much more healthier, happier and mobile. Every time I spoke to him, he was happily talking about all the great things he had been doing and how lovely it was.
Charlotte House has the most caring and supportive people, who will always go out of their way to help families at this very sad time. They work hard with professional and caring attitudes and good teamwork all-round. A lovely place for end of life.
A friendly atmosphere.
I believe the residents are treated with dignity and are known individually and in a caring way.
My relative hasn't been here very long, but I feel confident his needs will be looked after.
The regular staff has always made me feel at home, when my mom passed last week I was sad but felt lost as I would not be coming every day. I love how caring the crew are and so overworked. I felt safe leaving my mom with them, and although my mom is gone, I will still go to spend time with them.
We were comforted to know that she was well looked after in a clean and friendly environment.
My time spent at Charlotte House Care Home is very short at this time but a good experience of how a good care home should be and my experience is to where I am satisfied to spend my time left in here. I can not fault any member of staff. They do their looking after of the patients in a loving and caring way. No complaints from this patient.
The entire staffing team at Charlotte House Care Home are always polite, friendly and helpful. They have built up a good rapport with Mum and know her well in order to provide all the care or activities she needs. She always has laundered clothes readily available in her cupboard. We are promptly kept informed of any incidents or illnesses that occur or affect Mum.
I found Charlotte House Care Home to be a lovely place for my mother, especially in her last days. Everyone that works there was very kind, always with a cup of tea, a biscuit and a kind word and a smile.
My experience of this nursing home was 100% wonderful. My mother received top care she needed until I lost her at the grand old age of 99. So thank you so much to Charlotte House Care Home. Wonderful.
The home provides an excellent standard of care for my sister who is bedbound and has a range of needs. Carers and nurses always seem patient and friendly. Their smiles seem to add to the patient's sense of well-being and personal value. Having a charismatic chef who provides a variety of dishes is a major asset. Visitors are very welcome and time is given when requested to discuss any issues.
My father has been at Charlotte House for approximately 5 months and the improvement in his mood and physical state is vast. He has thrived on the care and attention he receives and always tells me that he feels safe there. He enjoys socialising with staff and residents, and speaks of them fondly, which shows me that he feels relaxed in their company. Staff always consult me with regard to any updates regarding my father's care and needs through regular reviews. Since his arrival at Charlotte House, the support he has received has allowed us to have a much more relaxed relationship with him again as all his care needs are now dealt with by the wonderful team of staff that make this his home.
I couldn't ask for a nicer home for my brother; the staff are friendly, and nothing is ever too much for them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Charlotte House.
Awards / Recognitions (118)
- 23 Jul 2026Recipient: Care UK
- 13 Jul 2026Recipient: Care UK
- 03 Jul 2026Recipient: Charlotte House
Accreditations
There are no accreditations posted yet for Charlotte House.
Meet the Team (1)

One of our priorities is to see the world through residents’ eyes, so we can understand what’s important to them. When we know that, we support residents to enjoy meaningful and empowering experiences every day.
I have worked for Care UK since 2017; I’m a nurse by training, but I also have qualifications in social care and management. I joined the organisation because it is committed to high-quality care and to supporting colleagues to excel in their roles and careers.
The Care UK vision – Fulfilling lives – is something we strive to achieve every day at Charlotte House. For me it’s not about doing spectacular things, but about making every day meaningful. One of my passions is to make residents smile each day. That, and making their wishes come true, are among my proudest achievements.
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