Clarendon Nursing Home

7a Zion Place, Thornton Heath CR7 8RR

Thornton Heath is the location for Clarendon Nursing Home, which is easily reached by road links and train from Thornton Heath and Selhurst railway stations.

Clarendon is a modern three-storey home with pleasant gardens and specialises in a wide range of residential and nursing needs, including care for those living with dementia.

All of its rooms are ensuite, with modern d├ęcor and up to date facilities and amenities throughout.

An experienced and multicultural care team works hard to adapt to the varying needs and interests of the residents, offering a broad programme of activities and events that cater for many different hobbies.

Group: The Bondcare Group

Person in charge: Charlotte Bonsu-Kyeretwie (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): German, French, Hindi, Polish, Romanian, Russian, Tagalog

Single Rooms: 51

Shared Rooms: 0

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Thornton Heath 10 mins walk from railway station.

Visiting:

No restrictions.

Parking:

Small car park at the front of the building and space for two cars at the back.

Latest Care Quality Commission* Report on Clarendon Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Clarendon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Clarendon Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Clarendon Nursing Home is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.098 Points relating to the number of positive Reviews for Clarendon Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.2 Target = 0.098

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Clarendon Nursing Home has a Review Score of 7.7 (7.681) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarendon Nursing Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarendon Nursing Home

  • Daughter of Resident/Service User
    1

In general, the care home is very good but two issues.
Laundry - Clothes are going missing too and from the laundry room. Mums clothes are clearly marked with a permanent marker with the room number and her initials. Sometimes she has someone else's clothes which to are marked this is carelessness.
Medication; Are we entitled to know when tablets are changed or discontinued a tablet has been changed recently and one stopped.

How likely would you be to recommend Clarendon Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

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