Cumberland

67 Whitford Gardens, Mitcham CR4 4AA
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9.6 41 Reviews
  • Cumberland, Mitcham
Cumberland care home is a homely and inclusive care home delivering quality residential, dementia and nursing care for older people.

The team takes a person-centred care approach, placing great emphasis on personal dignity and providing as many opportunities as possible for those with dementia to live independently. They get to know each new resident, from their physical needs to their personality, to create care and lifestyle plans that are unique to them.

Cumberland has activity and sensory rooms, a comfortable lounge and inviting outdoor spaces that are wheelchair accessible. The home maintains strong links with the local community, often inviting local schools, churches and other groups to take part in social events.
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Care Provided by Cumberland

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1520
  • Self-Funded Residential Dementia Care: from £1615
  • Self-Funded Nursing Care: from £1785
  • Self-Funded Nursing Dementia Care: from £1880
  • RESPITE Self-Funded Residential Care: from £1730
  • RESPITE Self-Funded Residential Dementia Care: from £1825
  • RESPITE Self-Funded Nursing Care: from £1995
  • RESPITE Self-Funded Nursing Dementia Care: from £2090

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cumberland to find out the exact price for your requirements.

Contact Cumberland to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cumberland to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Portia Nleya (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • on-site

Cumberland Reviews (41)

9.6

Cumberland has a Review Score of 9.6 (9.605) out of 10, based on 10 reviews in the last 2 years.
Over all time Cumberland has 41 reviews.

Overall Experience
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Date Published
  • 41
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  • 10
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Reviewer Connection to Cumberland
  • 15
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  • 1
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Total of 41, showing 21-40
Review from Kayla M (Granddaughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff lack training. Not caring, and shows no sensitivity to the resident, my grandad. The staff was never available and seen more chatting socially than dealing with the residents. Weekends are the worse, no one is around.
They don't provide the service they advertise, very disappointed from the interim.
Unfortunately, my grandad died whilst in their care of being there for just 3 months. Total cover-up as expected.
Reply from Samantha Debenham, Personal Assistant at Cumberland
Thank you for taking the time to write a review however we are sorry to hear that this is how you feel about your experience with Cumberland care home. We are aware that Care UK's complaints team are…read more
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Review from A F (Son of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have been very helpful and responsive. I live abroad and must rely on staff at Cumberland Care Home to be family for her when I cannot be there. Everyone I have encountered, both while abroad and visiting here, have been very friendly and helpful and truly caring about my mum. They help facilitate
Skype calls and sit with Mum to interpret for her during the call. All this is very reassuring to me and my family since we live so far away. Cumberland has been a lifesaver to my mum and all of us. Especially appreciative of one member of staff's help and support!
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Review from Anna G (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have all been really impressed with the care that our mum has received at the Cumberland Care Home. The staff are so friendly, kind, caring and patient. We were always kept up to date with how Mum had been every time we visited. Everything about the Cumberland was so good. The food was
always fresh and tasty which Mum enjoyed. Transfer was only because of distance, would love to have moved it nearer to us all.
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Review from Gill R (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that I have been astounded by the care my mother received at Cumberland Care Home. Staff have managed to be friendly and professional.
We are over the moon that Mum has finally settled in. Too many bad cases at care home facilities, just a huge shout out for all the things you do
well!
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Review from Raymond J (Son of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good standard.
Polite staff.
Good food.
Very good care home.
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Review from M B (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home for residents. I am so happy with the care my mum receives. She is comfortable and so much more improved since coming to Cumberland Care Home. The manager and all the staff are lovely and friendly.
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Review from Karen R (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with Cumberland. My dad was very poorly when he first went in from hospital. They have given my dad an extra four years. I will be forever grateful.
They could do with more entertainment and maybe a small walking group for the residents who can walk with team and members. They
have the cricket green seats.
Reply from Samantha Debenham, Personal Assistant at Cumberland
Thank you so much for your kind words about Cumberland and the improvements to your dad’s health since joining us at the care home – we’ll make sure these are passed onto the whole care team who will…read more
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Review from Sue I (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at the Cumberland for over 5 years. During that time, she was given outstanding care by the staff in a very loving manner. She particularly enjoyed taking part in the activities of which there were many. I was always made to feel welcome during my visits. Would highly recommend this care
home.
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Review from Sue G (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can finally sleep at night knowing my mum is in the best hands, all the staff at the Cumberland are all lovely and caring, my mum looks happy on our visits. I can't ask for anything better.
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Review from H C (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness of all the staff at Cumberland have been truly amazing. I feel dad is looked after extremely well and care for with dignity and respect. I have good communication with the staff who keep me updated on how dad is and I love coming to visit. Thank you, Cumberland.
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Review from P C (Son of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended my mum's 103rd Birthday celebration and was extremely pleased with the effort made by the staff, (especially in these difficult times) to make it a happy and memorable occasion. We had Mum's favourite music playing, decorations and they made a beautiful tasty cake for her. Thank you, everybody.
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Review from L L (Son of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional staff and very caring.
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Review from A S (Wife of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came to Cumberland from hospital in quite a distressed state. He has settled well now due to the kind attention from staff.
He has Alzheimer's, severe arthritis and is incontinent so needs a lot of help, which he gets.
The quality of his food is generally fine, but rather boring. He seems
to get no fruit which he likes.
It would be good if he could be taken out of his room sometimes to be with people, maybe for a musical event for example.
Reply from Samantha Debenham, Marketing Support Administrator at Cumberland
I am incredibly happy to hear that your husband has settled into Cumberland so well and I am delighted to read your comments and see your excellent scores, particularly for the team at the home. I…read more
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Review from D H (Wife of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband arrived at Cumberland early September and to be honest I was very concerned about nursing and care homes due to things I heard in the media about very poor care and neglect. However, so far the staff, care and environment at Cumberland are professional and attentive. The staff listen to relatives
and respond very quickly. We, as a family, are happy with Cumberland and hope they can have from good to outstanding. More money into the budget would be worth looking into to help with moving forward.
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Review from K F (Regular Volunteer) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a resident at Cumberland home in Mitcham. I have been doing so for 8-9 years. I was impressed by the care staff and how they delivered care to this resident They were attentive, pleasant and showed passion for their work. I felt the resident's mental health had improved from previous visits.
I put this down to the nurses interaction and care. The manager showed strong care leadership.
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Review from Julia S (Daughter of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for the past five months. From the very first time we visited the home we were welcomed by all the staff. The staff deliver a high standard of care and are always very cheerful. It is difficult for a family member to move into long term care, but this has been made easier
by the care and concern of all the staff, not only for my father but for my mother and the rest of our family.
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Review from C D (Brother of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a regular visitor to the Cumberland Care Home to see my brother, I think the care home is well run, clean and tidy. The staff have to deal with a variety of residents, all with their own particular problems, sometimes staff shortages and the need for many residents needing one to on supervision.
The need to physically handle the transportation of most residents, for dining and personal requirements, adds to the pressure on the staff.


Even so I see a lot of personal reaction between the staff and residents which makes the residents feel more comfortable, and a happy environment under the circumstances that prevail. I have one other observance that is : My brother has besides his dementia, hearing difficulties, requiring hearing aids, the hearing loss is caused by the noise during working life on large printing presses. He is still able to communicate but I find the staff are not trained to cover that part of his condition, of checking the batteries or the servicing of the hearing aids, thereby restricting his participation in some of the activities in the home or communication in general, unless I do it myself.
Maybe this is something that should be renewed??
Being of an older age myself, with my own mobility difficulties I see how difficult it is for my own family and the staff to relate to the needs and thoughts of elderly residents.
I only visit for short periods of time, the home runs 24 hours a day but I appreciate the efforts made by the staff doing a very difficult job looking after my brother and the rest of the residents.

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Review from M Y (Husband of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Cumberland for 10 months. It has taken some time to realise what a difficult task the nurses and carers have to do hour after hour, shift after shift. They carry out their duties most professionally and with the utmost respect for their charges and with kindness and good
humour. The management, admin and support staff also impress carrying out their duties to residents and visitors with respect, kindness and always with a warm welcoming smile. I thank them all for easing my wife (and me) through this last difficult period of our lives together.
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Review from Margaret J (Wife of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found clean and pleasant surroundings on every visit. We have observed patients being treated and fed where necessary with dignity and kindness. My husband has one to one 24 hour care and we have never found him unattended when we visit.
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Review from Beryl G (Wife of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After looking at several care homes I was recommended the Cumberland in Mitcham. It was the best decision I ever made. My husband is happy and settled in right away. The staff are caring and helpful. Myself, my daughter and son are always made welcome and offered tea/coffee. Although it was a hard decision
to make putting my husband into care after 57 years of marriage it was effecting my health caring for him (I am 83 years old) At least I know my husband is well looked after and is happy that is my main concern.
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Cumberland is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.712 for Cumberland is calculated as follows: ( (86 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.712
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.893 Points relating to the number of positive Reviews for Cumberland is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Portia

Portia Nleya

Job Title: Home Manager Joined: 2022

My favourite part of each day is when l do my morning and afternoon walk around, talking to residents, asking how they slept and checking how my team is doing and checking whether they have any concerns. At lunchtime, I enjoy seeing food trollies going to the units and observing residents enjoying their meals.


Every day in the home is different and I enjoy seeing residents adjust to the new environment and when they get better, seeing families smile after visits. I also have the joy of supporting and watching new staff learn and adapting to new ways of working.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cumberland to verify any information. View our terms and conditions. Cumberland has an Enhanced Service - more info.