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- Greville House care home







Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.
Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Irone Johnson-Dyer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Parking
- on-site
Greville House Reviews (49)
Greville House has a Review Score of 9.2 (9.203) out of 10, based on 8 reviews in the last 2 years.
Over all time Greville House has 49 reviews.
All care workers are friendly and approachable.
Mum seems to be well cared for.
I want to thank the staff at Greville House for their fantastic efforts in looking after my wife and the other residents particularly over these last few weeks; it has been a tough time for everyone, especially when visits stopped again, but the team have laid on splendid entertainment and kept me informed by video link - that was so important for me. My wife also had her birthday on the 29th of December and again the staff made it a special day for her with singing and decorations; I was able to watch her on the link when the staff opened her presents for her - that was great. A massive thank you to everyone at Greville House.
My mother had been extremely ill, in July (with a NON-Covid illness) and spent several weeks in hospital followed by a few weeks in a Rehabilitation hospital. It soon became apparent she was not going to manage to walk as she used to. So, the decision to place her in Greville House was taken. I and my siblings have been most impressed with the loving support the Nursing and Caring staff have shown my mother. They have made her welcome, from the start of her moving in, providing her with the assurance she needed, and making her stay at Greville House easier for her to accept. I visit my mother regularly, but on visiting her last week, I was thrilled to see just how well she is looking. Something I didn't expect to see. She is happy, has made friends with some of the other residents, gets along very well with the staff. So thank you to you all. You are amazing.
My husband has been a resident at Greville House for just over two years. It took a long time to settle in as he is registered blind, his hearing and speech impaired and his mobility nil. However, he seems much happier now particularly since the change in management. The staff also are more welcoming and relaxed, communications with relatives has improved 100% and so has the atmosphere in general. We have regular zoom meetings between relatives and staff in a free and open exchange. The catering is excellent and the specialist nursing staff attentive and caring. I feel they have dealt with the Coronavirus crisis efficiently and with consideration to the well being of residents and relatives. This last year has really been a severe test emotionally for relatives and residents and organisationally for the Greville House staff - to their credit, they have worked extremely hard to maintain good standards of care, stability and security for residents.
My mother was resident in Greville House for 3 months during which time she was extremely unhappy and her health deteriorated. She often complained that during the night staff were unwilling to come to her aid and during the day she was made to feel a nuisance when asking for help with small tasks. Many times I rang and she was upset because staff had shouted at her. When visiting, the place seemed chaotic, noisy and the reception was regularly left unattended so it was difficult to get through. The internet connection is extremely unstable in some parts of the building so Skyping can be very unsatisfactory. There are some genuinely lovely carers there but unfortunately they were overshadowed the insensitivity and lack of empathy displayed by more senior members of staff. I would not recommend this place to anybody.
Thank you for your feedback regarding your mother’s care at Greville House. We do take your concerns seriously and would like to thank you for taking the time to share your views. We always aim to deliver an excellent experience for residents and their families and we did our best to ensure your...
Generally, Greville House is good, however, I do receive calls from my mother on a regular basis upset because she has been treated like a child or shouted at. She says she has woken abruptly from sleep and not given enough time to gather herself. She needs help in some areas, i.e hairwashing on a regular basis, her legs washed and creamed daily. She feels pressured into eating more than her appetite will allow. Unfortunately, the family are not with her 24/7 so we are not able to see how she is treated when we are not there, I find the carers to be very nice people but I don't live with them, so I don't really know. It is our duty as her family to put our Mum's best interests at the forefront.
We are grateful for your constructive feedback. Your mother has been with us for close to a year and within that time, we have tried to accommodate her every need, which includes our staff making sure her hair was cared for when the home hairdresser was unable to come in due to COVID. We do a full...
Mother was there for less than a month. Deteriorated rapidly and the staff didn't seem to be aware. They knew very little about my Mother. On the day before she died, I complained to the manager about how bad she was but the manager seemed to think she was Ok. Found staff arguing on occasions. Would not recommend to anyone.
We always aim to provide the best care possible to all our residents and their families and we are sorry that, in this instance, we did not meet your expectations of the level of care provided. Prior to admission, we carried out a detailed assessment of your mother’s care needs before she was...
Any problems we have, the management staff are always there to help.
I cannot fault this home in any way.
My sister is a relatively new resident so is not eligible for a review yet. However, I have always found the staff to be accommodating, helpful and willing to sort out any problems and have gone out of their way to make my sister welcome and very comfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Greville House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greville House.
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (1)

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.
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