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- Greville House care home







Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.
Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Irone Johnson-Dyer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Parking
- on-site
Greville House Reviews (49)
Greville House has a Review Score of 9.2 (9.203) out of 10, based on 8 reviews in the last 2 years.
Over all time Greville House has 49 reviews.
I have been treated very well. The staff are very helpful and pleasant. Four staff members in particular.
I visit daily because I live nearby. My wife has been a resident for nearly three years. The staff are kind, respectful and hard working. There is always a happy atmosphere in the place, which says a lot about the management. Good food and good facilities. I see this every day. Thank you!
2) Food menu is unbalanced. Had to ask the chef for fruit and a full breakfast and for something other than cake for pudding.
3) My requests to speak to a nurse, when I was unwell, were not taken seriously and over-the-counter medicine was refused.
We are sorry to hear about your experience and that you felt our service fell short of the level consistent with Greville House. We appreciate you reaching out as we can only learn and improve from all feedback we receive. Please be reassured that residents' privacy is paramount to us and we will...
My only complaint is that the vegetables are always overcooked.
Thank you for taking the time to write a review for Greville House and for your positive scores for your overall experience. We are sorry to read that you were not satisfied with the vegetables accompanying your meals during your stay here. We endeavour to abide by standards enjoyed by most...
If I could I would give Greville House an outstanding. Wonderful staff, always pleasant and helpful, nothing is too much trouble. Mum has thrived here. The manager is kind and always ready to listen to any concerns or suggestions. In June, the staff arranged a garden party to celebrate the Queen's Platinum Jubilee, they worked hard to ensure everyone had a lovely afternoon. It has been pleasant to sit outside, in the well-kept garden during the summer months. The choice of menu is excellent.
Greville House was a new experience for my mother and a very pleasant one. Everyone welcomed her and made every effort to help her settle into a new phase in her life. Cannot thank them enough for all their help and kindness.
As with anyone looking for a care home for a loved one, we wanted to ensure we found and happy, caring home from home for our great aunt, and Greville House met all our hopes and more. We felt confident she was looked after and given a safe, enjoyable place to be whilst we were away.
My husband had a fortnight of respite care in this excellent nursing home. He needs a lot of care and this was provided by competent and friendly staff. They and the home administrator inspired me with confidence to leave him in safe hands while I had a much-needed rest and holiday. I shall certainly use their services again.
My 93 year old dad has recently moved into Greville House in Richmond after a fall at home & a spell in hospital. He lived independently with no support so we were unsure how he would transition to care. However dad has settled in really well & is very happy with the care he is receiving - he has nothing but good things to say about the staff & the food. We are very grateful to all the staff who have supported him in his transition & who have helped us to feel comfortable returning to Australia, knowing he is happy, well fed & well looked after.
My husband was admitted to Greville House in August 2021, but Covid restrictions have been handled efficiently and with flexibility within the law. All staff are friendly and helpful, however, it seems to me that there is a problem at times with staff shortages.
Thank you for taking the time to write a review and for your positive scores regarding your overall experience with us. We are delighted to hear that you value our efforts in creating a friendly atmosphere at Greville House and we are pleased that you find our staff friendly and helpful. As you can...
I have been a resident of the care home since May 2021. Whilst being here I have found the residence very comfortable and food very good, all the staff are very helpful and try very hard to understand the needs of all their residents. I leave today and am very happy with everything, including the staff and management.
Provided excellent care for my sister and kept me informed of all developments.
After 5 months in hospital, I came here very down. That changed when I met the staff who could see that and came in and talked up my spirits. Also, all the carers were nice, friendly and kind. I would like also to thank the cleaners who were all cheerful and good at their job. Also, my good friend, the maintenance man, who set up my TV and bed. Of course, this was all down to a brilliant manager and sister. I will miss you all.
The staff have been fantastic and have provided outstanding care for my father. I have seen ho, flourish since coming to Greville House. He is happy and speaks fondly of the staff. Thank you all at Greville House, you do a fantastic job.
I have been extremely impressed by the dedication, friendliness and professionalism of all the staff at Greville Home in caring for my mother and her complex needs. It is done with care, loving and sensitivity, and I and my family are most grateful.
I am very pleased at the way the staff made my dad feel at home, giving a feeling of self worth and understanding despite his condition.
I have nothing but praise and gratitude for the outstanding care and attention which the entire Grenville House team has given my mother over the past three years. They have performed exceptionally well despite daunting circumstances and deserve far more recognition than they currently receive.
All the carers are very caring and attentive. They are very kind to my mum. The care home is clean, and the food is good.
I had a very good time here. I ate and drank well. Everything was very good, I cannot find a fault.
Friendly, helpful staff - so very happy my mother will be spending what time she has left receiving such good care. She is happy, therefore, so am I.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Greville House.
There are no upcoming events for Greville House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greville House.
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (1)

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.
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