Greville House

Greville Road, Richmond TW10 6HR
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9.6 49 Reviews
  • Greville House, Richmond
Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.

Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it their own. Greville House also has a wide choice of lounges, including a sunny garden room.

Each floor has a dining room with a kitchenette where residents can make their own drinks and snacks if they wish to. The home also has a quiet room, a hair salon, and pleasant secure, landscaped gardens.
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Care Provided by Greville House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2066
  • Self-Funded Residential Dementia Care: from £2161
  • Self-Funded Nursing Care: from £2331
  • Self-Funded Nursing Dementia Care: from £2426
  • RESPITE Self-Funded Residential Care: from £2276
  • RESPITE Self-Funded Residential Dementia Care: from £2371
  • RESPITE Self-Funded Nursing Care: from £2541
  • RESPITE Self-Funded Nursing Dementia Care: from £2636

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Greville House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Irone Johnson-Dyer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (59)

Parking

  • on-site

Greville House Reviews (49)

9.6

Greville House has a Review Score of 9.6 (9.561) out of 10, based on 13 reviews in the last 2 years.
Over all time Greville House has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Greville House
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Total of 49, showing 21-40
Review from Gloria B (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated very well. The staff are very helpful and pleasant. Four staff members in particular.
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Review from C B (Husband of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit daily because I live nearby. My wife has been a resident for nearly three years. The staff are kind, respectful and hard working. There is always a happy atmosphere in the place, which says a lot about the management. Good food and good facilities. I see this every day. Thank you!
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Review from M R (Respite Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
1) Chaotic staff. Management, reminiscent of a TV comedy e.g. residents at the table waiting to be served lunch were treated to a stand-up row between the manager, deputy manager, and nurse about a new resident's condition! Very unprofessional, but typical!
2) Food menu is unbalanced. Had to ask the
chef for fruit and a full breakfast and for something other than cake for pudding.
3) My requests to speak to a nurse, when I was unwell, were not taken seriously and over-the-counter medicine was refused.
Reply from Samantha Debenham, Personal Assistant at Greville House
We are sorry to hear about your experience and that you felt our service fell short of the level consistent with Greville House. We appreciate you reaching out as we can only learn and improve from…read more
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Review from M G (Respite Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only complaint is that the vegetables are always overcooked.
Reply from Samantha Debenham, Personal Assistant at Greville House
Thank you for taking the time to write a review for Greville House and for your positive scores for your overall experience. We are sorry to read that you were not satisfied with the vegetables…read more
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Review from Christine S (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I could I would give Greville House an outstanding. Wonderful staff, always pleasant and helpful, nothing is too much trouble. Mum has thrived here. The manager is kind and always ready to listen to any concerns or suggestions. In June, the staff arranged a garden party to celebrate the Queen's Platinum
Jubilee, they worked hard to ensure everyone had a lovely afternoon. It has been pleasant to sit outside, in the well-kept garden during the summer months. The choice of menu is excellent.
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Review from L C (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greville House was a new experience for my mother and a very pleasant one. Everyone welcomed her and made every effort to help her settle into a new phase in her life. Cannot thank them enough for all their help and kindness.
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Review from Nicola B (Great-Niece of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As with anyone looking for a care home for a loved one, we wanted to ensure we found and happy, caring home from home for our great aunt, and Greville House met all our hopes and more. We felt confident she was looked after and given a safe, enjoyable place to be whilst we were away.
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Review from Claire B (Wife of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a fortnight of respite care in this excellent nursing home. He needs a lot of care and this was provided by competent and friendly staff. They and the home administrator inspired me with confidence to leave him in safe hands while I had a much-needed rest and holiday. I shall certainly
use their services again.
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Review from J G (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old dad has recently moved into Greville House in Richmond after a fall at home & a spell in hospital. He lived independently with no support so we were unsure how he would transition to care. However dad has settled in really well & is very happy with the care he is receiving - he has nothing
but good things to say about the staff & the food. We are very grateful to all the staff who have supported him in his transition & who have helped us to feel comfortable returning to Australia, knowing he is happy, well fed & well looked after.
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Review from J B (Wife of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Greville House in August 2021, but Covid restrictions have been handled efficiently and with flexibility within the law. All staff are friendly and helpful, however, it seems to me that there is a problem at times with staff shortages.
Reply from Samantha Debenham, Personal Assistant at Greville House
Thank you for taking the time to write a review and for your positive scores regarding your overall experience with us. We are delighted to hear that you value our efforts in creating a friendly…read more
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Review from Peter S (Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of the care home since May 2021. Whilst being here I have found the residence very comfortable and food very good, all the staff are very helpful and try very hard to understand the needs of all their residents. I leave today and am very happy with everything, including the staff
and management.
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Review from C H (Brother of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Provided excellent care for my sister and kept me informed of all developments.
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Review from Gordon B (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 5 months in hospital, I came here very down. That changed when I met the staff who could see that and came in and talked up my spirits. Also, all the carers were nice, friendly and kind. I would like also to thank the cleaners who were all cheerful and good at their job. Also, my good friend,
the maintenance man, who set up my TV and bed. Of course, this was all down to a brilliant manager and sister. I will miss you all.
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Review from Wayne A (Son of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been fantastic and have provided outstanding care for my father. I have seen ho, flourish since coming to Greville House. He is happy and speaks fondly of the staff. Thank you all at Greville House, you do a fantastic job.
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Review from C H (Son of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been extremely impressed by the dedication, friendliness and professionalism of all the staff at Greville Home in caring for my mother and her complex needs. It is done with care, loving and sensitivity, and I and my family are most grateful.
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Review from Donald W (Son of Resident) published on 12 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased at the way the staff made my dad feel at home, giving a feeling of self worth and understanding despite his condition.
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Review from D L (Son of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have nothing but praise and gratitude for the outstanding care and attention which the entire Grenville House team has given my mother over the past three years. They have performed exceptionally well despite daunting circumstances and deserve far more recognition than they currently receive.
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Review from R W (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very caring and attentive. They are very kind to my mum. The care home is clean, and the food is good.
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Review from C T (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very good time here. I ate and drank well. Everything was very good, I cannot find a fault.
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Review from M S (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff - so very happy my mother will be spending what time she has left receiving such good care. She is happy, therefore, so am I.
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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Greville House is calculated as follows: ( (123 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 155 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greville House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Irone

Irone Johnson-Dyer

Job Title: Home Manager

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greville House to verify any information. View our terms and conditions. Greville House has an Enhanced Service - more info.