Greville House

Staff and residents alike have been very friendly and welcoming to both my brother (resident) and his family. Management and staff have continuously given great communication with family. The environment is always clean and tidy with lovely outdoor space. We will definitely be visiting with our thanks and appreciation.

I just want to say what an excellent job the staff did with my father. An excellent shave and motivated him to eat and a fantastic haircut.

I am well cared for and am supported.

I have been treated very well. The staff are very helpful and pleasant. Four staff members in particular.

I visit daily because I live nearby. My wife has been a resident for nearly three years. The staff are kind, respectful and hard working. There is always a happy atmosphere in the place, which says a lot about the management. Good food and good facilities. I see this every day. Thank you!

3) My requests to speak to a nurse, when I was unwell, were not taken seriously and over-the-counter medicine was refused.

My only complaint is that the vegetables are always overcooked.

If I could I would give Greville House an outstanding. Wonderful staff, always pleasant and helpful, nothing is too much trouble. Mum has thrived here. The manager is kind and always ready to listen to any concerns or suggestions. In June, the staff arranged a garden party to celebrate the Queen's Platinum Jubilee, they worked hard to ensure everyone had a lovely afternoon. It has been pleasant to sit outside, in the well-kept garden during the summer months. The choice of menu is excellent.

Greville House was a new experience for my mother and a very pleasant one. Everyone welcomed her and made every effort to help her settle into a new phase in her life. Cannot thank them enough for all their help and kindness.

As with anyone looking for a care home for a loved one, we wanted to ensure we found and happy, caring home from home for our great aunt, and Greville House met all our hopes and more. We felt confident she was looked after and given a safe, enjoyable place to be whilst we were away.

My husband had a fortnight of respite care in this excellent nursing home. He needs a lot of care and this was provided by competent and friendly staff. They and the home administrator inspired me with confidence to leave him in safe hands while I had a much-needed rest and holiday. I shall certainly use their services again.

My 93 year old dad has recently moved into Greville House in Richmond after a fall at home & a spell in hospital. He lived independently with no support so we were unsure how he would transition to care. However dad has settled in really well & is very happy with the care he is receiving - he has nothing but good things to say about the staff & the food. We are very grateful to all the staff who have supported him in his transition & who have helped us to feel comfortable returning to Australia, knowing he is happy, well fed & well looked after.

My husband was admitted to Greville House in August 2021, but Covid restrictions have been handled efficiently and with flexibility within the law. All staff are friendly and helpful, however, it seems to me that there is a problem at times with staff shortages.

I have been a resident of the care home since May 2021. Whilst being here I have found the residence very comfortable and food very good, all the staff are very helpful and try very hard to understand the needs of all their residents. I leave today and am very happy with everything, including the staff and management.

Provided excellent care for my sister and kept me informed of all developments.

After 5 months in hospital, I came here very down. That changed when I met the staff who could see that and came in and talked up my spirits. Also, all the carers were nice, friendly and kind. I would like also to thank the cleaners who were all cheerful and good at their job. Also, my good friend, the maintenance man, who set up my TV and bed. Of course, this was all down to a brilliant manager and sister. I will miss you all.

The staff have been fantastic and have provided outstanding care for my father. I have seen ho, flourish since coming to Greville House. He is happy and speaks fondly of the staff. Thank you all at Greville House, you do a fantastic job.

I have been extremely impressed by the dedication, friendliness and professionalism of all the staff at Greville Home in caring for my mother and her complex needs. It is done with care, loving and sensitivity, and I and my family are most grateful.

I am very pleased at the way the staff made my dad feel at home, giving a feeling of self worth and understanding despite his condition.

I have nothing but praise and gratitude for the outstanding care and attention which the entire Grenville House team has given my mother over the past three years. They have performed exceptionally well despite daunting circumstances and deserve far more recognition than they currently receive.