Greville House

Greville Road, Richmond TW10 6HR
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9.6 49 Reviews
  • Greville House, Richmond
Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.

Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it their own. Greville House also has a wide choice of lounges, including a sunny garden room.

Each floor has a dining room with a kitchenette where residents can make their own drinks and snacks if they wish to. The home also has a quiet room, a hair salon, and pleasant secure, landscaped gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1940
  • Self-Funded Residential Dementia Care: from £2030
  • Self-Funded Nursing Care: from £2180
  • Self-Funded Nursing Dementia Care: from £2270
  • RESPITE Self-Funded Residential Care: from £2150
  • RESPITE Self-Funded Residential Dementia Care: from £2240
  • RESPITE Self-Funded Nursing Care: from £2390
  • RESPITE Self-Funded Nursing Dementia Care: from £2480

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Greville House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Irone Johnson-Dyer (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (59)

Parking

  • on-site

Greville House Reviews (49)

9.6

Greville House has a Review Score of 9.6 (9.563) out of 10, based on 14 reviews in the last 2 years.
Over all time Greville House has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Greville House
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Total of 49, showing 1-20
Review from S B (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the atmosphere at Greville House is open and very caring and sincere. The staff are very kind and considerate and helpful. There is total transparency. The nursing care is second to none. The home itself is not too large and does not feel like an institution. The home goes out of its way to
provide your loved one with respect and quality of life and I have always felt welcome.
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Review from Marie C (Niece of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greville House has a lovely welcoming atmosphere and the resident all seem very happy and look well cared for. The staff are very helpful and friendly. There are no negatives whatsoever. There are lots of activities arranged for the residents, which they obviously enjoy. All in all, visits are very
much enjoyed.
Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Anne S (Sister of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its always a pleasure to visit the home, lovely staff and the activities coordinator always had loads of activities for the residents which makes them all very happy.
Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Gillian W (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I stepped into Greville House, I immediately realised how clean and well kept it is. The staff are amazing, constantly going beyond what they need to do. They care for the residents, treat them wth kindness and respect and always good humour. Excellent.
Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Mark L (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at the Greville House Care Home on the whole is an excellent one, in which my mother was adopted into the family at Greville House and was treated in a manner with sensitivity and professionalism. There is never too much trouble and is always with a smile.
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Review from Kim W (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here nearly 2 years. I visit a few times a week, everyone is always so kind and friendly. Mum is well looked after it's like a hotel, wonderful food, good entertainment and any treatment needed is sorted out quickly.
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Review from Christine H (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mum who has dementia is treated amazingly, wonderful as I am when visiting mum. The team led by the manager are one big happy family. We as a family are more than happy as Mum living there although sad for us is treated with dignity respect and outstanding care.
They also have a great
activity team although mum doesn't always want to participate she is always asked and encouraged.
We mentioned on Tuesday that Mum's chest of drawers was sticking, when we visited today there was a new chest of drawers and wardrobe in her room.
From the bottom of my heart, I cannot thank this amazing team enough.
Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Steven C (Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best Christmas I have had in a very long time at Greville House. The staff really went out of their way to make it a special Christmas day. The chef and his staff made sure the food was excellent, as it always is. Activities was 100%.
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Review from H M (Nephew of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spent the last four months of her life in nursing care at Greville House, mostly in palliative care. The staff were very helpful and friendly at all times. They were ready to do what was needed, without fussing about formalities. The nursing staff were very attentive and worked closely with
the regular doctor to ensure that my aunt was as comfortable as possible and was sympathetically treated at a difficult time.
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Review from J M (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We live near Manchester and it is so reassuring to see how well cared for my parents-in-law are. All staff make Greville House feel so very welcoming. It feels like a home from home. We also enjoy seeing the posts on social media - I feel like I know the other residents.
Thank you so very much for
all the care you give - words cannot express how much it means to us.
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Review from R C (Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 91 years of age and have been in the care home since March of this year. Directly I arrived here and felt completely at home in a warm and comfortable environment. The staff here are very attentive and friendly and do their best to cater for all my needs.
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Review from M C (Friend of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to say how impressed I am by the care given to one of your clients by your activities coordinator. She displays compassion, patience and professionalism at all times. Many Thanks.
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Review from C C (Friend of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My neighbour was sent to Greville House for a few weeks while he was found somewhere more suitable (still there). When we first visited everyone seemed nice. After a few visits and raising a few concerns things changed. I have spoken to the Manager once so mainly deal with the deputy. We are my neighbour's
next of kin but we're not being informed about health issues or hospital admissions. He has no interaction with anyone. His health and personality are fast deteriorating which is heartbreaking to see.
My main concern is how basic and dirty my neighbour's room is. The walls are soiled, and the chair next to his bed has got so many old dried-in bodily fluids it turns your stomach.
He has open electric cables behind his bed, the place is a health and safety concern. The place is very formal, no friendly staff. I am trying my hardest to get my neighbour out as soon as possible. The place needs a deep clean and soiled furniture thrown out. I have informed the head office and the Quality Care Commission
Reply from Samantha Debenham, Reviews Team at Greville House

Thank you for taking the time to leave a review. At Greville House we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we cannot give out confidential information about residents in our care to those who are not a resident’s next of kin. We understand that this complaint has been processed and note that you have since asked for this complaint to be closed. We would like to reassure anyone reading this complaint that social services have spoken with the resident in question, who expressed their love for Greville House and satisfaction with the staff’s excellent treatment.

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Review from Harold F (Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greville House provides a sympathetic and understands my needs, both physical and mental. It is a comprehensive source of help, which fully meets my needs. The staff are well trained and understanding of my situation. There is a comprehensive programme of activities which benefit me and so I see the
other residents. The living facilities are excellent. The sense of community is supported and an important part of my treatment.
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Review from Penny S (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been at Greville House she has gained a new lease of life. She is always busy with clubs and activities and has made many new friends, her health has improved too.
Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care provided. At Greville House Care Home & Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Caroline L (Daughter of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We arrived at Greville House in March 2022 as an emergency respite resident, which has turned permanent. It was the best decision my sister and I made as Mum is safe and very well cared for. Her carers are so kind and patient and are always happy to chat and give updates on how Mum has been. The team
have such experience and know how to anticipate our mum's needs. You have to be a particular kind of person to undertake care work and the world would be a better place if every care home had staff like those at Greville House.
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Review from Wayne H (Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home in Richmond.
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Review from Satori E (Sister of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and residents alike have been very friendly and welcoming to both my brother (resident) and his family. Management and staff have continuously given great communication with family. The environment is always clean and tidy with lovely outdoor space. We will definitely be visiting with our thanks
and appreciation.
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Review from Kalpna P (Daughter of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to say what an excellent job the staff did with my father. An excellent shave and motivated him to eat and a fantastic haircut.
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Review from Derek B (Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well cared for and am supported.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Greville House is calculated as follows: ( (130 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greville House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Irone

Irone Johnson-Dyer

Job Title: Home Manager

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.

Frequently Asked Questions about Greville House

What types of Care is Greville House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greville House have?

There are 59 Single Rooms.

What are the Facilities & Services at Greville House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greville House to the centre of Richmond?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greville House to verify any information. View our terms and conditions. Greville House has an Enhanced Service - more info.