Greville House

We have always been happy to leave our sister here. She seems contented whenever we come Staff always nice + friendly

A very caring and warm place which deals with all guests professionally no matter what the problem is. It's total care and love for mankind.

First time visiting my uncle at this address (I live 150+ miles away) and overall I was very impressed with the facilities and cleanliness of the home, not to mention how kind, supportive and professional I found the staff to be. At face value, I'm pretty certain that this home could give a lot of others a run for their money.

I have lived at the care home since the 3rd of March 2023 and my ratings are based on my experiences over that period

Overall, the atmosphere at Greville House is open and very caring and sincere. The staff are very kind and considerate and helpful. There is total transparency. The nursing care is second to none. The home itself is not too large and does not feel like an institution. The home goes out of its way to provide your loved one with respect and quality of life and I have always felt welcome.

Greville House has a lovely welcoming atmosphere and the resident all seem very happy and look well cared for. The staff are very helpful and friendly. There are no negatives whatsoever. There are lots of activities arranged for the residents, which they obviously enjoy. All in all, visits are very much enjoyed.

Its always a pleasure to visit the home, lovely staff and the activities coordinator always had loads of activities for the residents which makes them all very happy.

From the first moment I stepped into Greville House, I immediately realised how clean and well kept it is. The staff are amazing, constantly going beyond what they need to do. They care for the residents, treat them wth kindness and respect and always good humour. Excellent.

My experience at the Greville House Care Home on the whole is an excellent one, in which my mother was adopted into the family at Greville House and was treated in a manner with sensitivity and professionalism. There is never too much trouble and is always with a smile.

Mum has been here nearly 2 years. I visit a few times a week, everyone is always so kind and friendly. Mum is well looked after it's like a hotel, wonderful food, good entertainment and any treatment needed is sorted out quickly.

From the bottom of my heart, I cannot thank this amazing team enough.

This is the best Christmas I have had in a very long time at Greville House. The staff really went out of their way to make it a special Christmas day. The chef and his staff made sure the food was excellent, as it always is. Activities was 100%.

My aunt spent the last four months of her life in nursing care at Greville House, mostly in palliative care. The staff were very helpful and friendly at all times. They were ready to do what was needed, without fussing about formalities. The nursing staff were very attentive and worked closely with the regular doctor to ensure that my aunt was as comfortable as possible and was sympathetically treated at a difficult time.

Thank you so very much for all the care you give - words cannot express how much it means to us.

I want to say how impressed I am by the care given to one of your clients by your activities coordinator. She displays compassion, patience and professionalism at all times. Many Thanks.

He has open electric cables behind his bed, the place is a health and safety concern. The place is very formal, no friendly staff. I am trying my hardest to get my neighbour out as soon as possible. The place needs a deep clean and soiled furniture thrown out. I have informed the head office and the Quality Care Commission

Greville House provides a sympathetic and understands my needs, both physical and mental. It is a comprehensive source of help, which fully meets my needs. The staff are well trained and understanding of my situation. There is a comprehensive programme of activities which benefit me and so I see the other residents. The living facilities are excellent. The sense of community is supported and an important part of my treatment.

Since Mum has been at Greville House she has gained a new lease of life. She is always busy with clubs and activities and has made many new friends, her health has improved too.

We arrived at Greville House in March 2022 as an emergency respite resident, which has turned permanent. It was the best decision my sister and I made as Mum is safe and very well cared for. Her carers are so kind and patient and are always happy to chat and give updates on how Mum has been. The team have such experience and know how to anticipate our mum's needs. You have to be a particular kind of person to undertake care work and the world would be a better place if every care home had staff like those at Greville House.

Excellent care home in Richmond.