Hampton Care Home

Upper Sunbury Road, Hampton TW12 2DW
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9.4 56 Reviews
  • Hampton Care Home, Hampton
Hampton Care Home is situated in the attractive London suburb of Hampton.
The large, elegant purpose-built home was designed with generous rooms and wide corridors to give a spacious and airy feel, ensuring comfort and ease of movement around the home.

From the moment when residents enter the welcoming reception area, they get a sense of the quality of life and home-from-home feel that they can expect while living here.

Hampton Care Home has 76 generously sized ensuite bedrooms, spread over three floors. These are and comfortably furnished, equipped with a TV, a nurse call system and an adjustable automatic bed. There is plenty of space to accommodate wheelchairs in each room, if required. Free WI-FI is available throughout the home. There is lift access between all floors and Hampton has its own hair salon.

On each floor there is a dining room and lounge for meals, group activities or socialising, attended by its own team of nursing and care staff. They are on hand 24/7, supported by dedicated teams of chefs, activities, cleaning and housekeeping staff.

The home provides nursing care, palliative care and short-term care as well as secure and compassionate facilities for residents who are living with dementia.

Hampton Care Home is set within a large and gated garden where residents and their visitors can relax on a warm day. Ample parking is available.

Additional security features within the home help to ensure residents' safety.

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Care Provided by Hampton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Justyna Kirihettige Don (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hampton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,100
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,100
    • RESPITE Self-Funded Nursing Dementia Care from £2,100

  • Our fees are dependent on the level of care needed. Please contact the home for more information.
  • (these prices are only a guideline, please contact Hampton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Hampton Care Home Reviews (56)

Total of 56, showing 1-20
9.4

Hampton Care Home has a Review Score of 9.4 (9.430) out of 10, based on 20 reviews in the last 2 years. Over all time Hampton Care Home has 56 reviews.

Overall Experience

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  • 17
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Date Published

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Review from S B (Wife of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this nursing home to any family.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you so much for your thoughtful recommendation. It truly means a lot to the entire team here at Hampton. It was an absolute pleasure to care for your wonderful husband during his time with us.


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Review from C L (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home in November 2024 and during her time so far, she has received excellent care. The staff are friendly, professional and kind. Whenever we ask for an update on her health, they spend time explaining in full detail what has happened with her care. There is nothing they won't
do for her if we ask. Food was also very good.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you so much for such wonderful feedback. We truly appreciate your kind words and are so glad to hear that you were satisfied with the care your Mum was receiving. She was such a wonderful lady, and it was truly our pleasure to look after her. Best wishes, the Manager.


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Review from Sandra S (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the Hampton Care Home November 2024. Everyone was very helpful, kind, caring, and very friendly. They updated us with Mum's care every day. The food was very nice for Mum, and the chef in the kitchen would always do what was easy for Mum to eat. The carers all popped their head in to check
on Mum.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your Mum's care. She was a much-loved member of the Hampton Care family and will be greatly missed by all our staff. Please do keep in touch and pop in for a cup of coffee at any time.


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Review from O W (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers vary enormously from very good to average. Poor communication between carers working different days and shifts, despite a diary for communications and reminders. Requests for hair appointments etc poorly communicated/managed. Outside telephones are often not answered, answering machine messages
not replied to. Activities team are to be commended. Liaison between Nursing and GP visits poor. Previous outside assessment on teams not handled well with technology issues and knowledge of my mother was sketchy. Questionable front of house management not being transparent or brave to pick up the phone to iron out a misunderstanding. Not value for money. My mother is safe and warm.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for your review. We are glad to hear that you feel your mother is safe and warm but are concerned that you are unhappy with other aspects of her care. We appreciate honest feedback from our families, because we always wish to do the best we can for our residents. As you can appreciate, we do have to take account of our residents wishes and this includes their participation in activities. However, you and I have spoken very recently and have agreed on an action plan to deal with your concerns. I will personally oversee this and keep you updated on progress. If you wish to have a face-to-face meeting at any time that you are visiting, please feel free my door is always open! You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.


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Review from Gillian H (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Hampton Care Home for 18 months now and I have nothing but praise for this Home. The care he receives from the staff, when at times my husband has not made it easy for them, is outstanding. They take time to understand when he is feeling frustrated by the blow life has landed
him and use strategies to calm him. Their patience dealing with some of the situations they have to deal with is commendable. I feel my husband is always treated with dignity. There are always plenty of staff around if he needs anything and I am kept informed when I need to be.
The food is very good and there is always a choice. Another huge plus for Hampton is the entertainment. This is priceless for residents who do not have dementia. There is a timetable of varied activities each morning and afternoon to stimulate residents. They have 'guest entertainers' in on a regular basis. The entertainment staff do an excellent job. At each visit, I thank my lucky stars that my husband got a place there.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Dear Gillian, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will pass on your comments to the team, who will be very happy to receive them. We look forward to seeing you and your family again when you next visit. Best wishes


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Review from J B (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Hampton Care Home for a few years now and is very settled there. He is very well looked after by his carers and I am very grateful to them for looking after him. The building is safe and secure and he likes to go in the garden. Thank you to everyone who cares for him.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Dear J B, thank you so much for taking the time to complete a review and thank you for your kind feedback, which is much appreciated by the team. We are delighted to look after your father, he is such a lovely man and it's our pleasure to look after him. . Best Wishes


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Review from J J (Wife of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The overall standards at Hampton Care Home are poor. The level of care is poor. My husband is treated with dignity by the caring staff, is good. The overworked staff are good. The management is poor, it is not visible to the residents or available easily to visitors. The rooms are shabby and not of
the quality expected for the high charge paid for the resident's 24-hour care. The facilities are not really adequate or suitable for residents on the dementia floor. Too few staff to give specialised nursing care needed. Not enough staff to ensure safety and security. Not value for money.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for recognising the excellent quality of care provided by our team to your husband. However, we're sorry if you feel there are some aspects that fall below your expectations. Please note that we welcome all feedback - as home manager, I offer an open-door policy to visitors during the working day and there is an out-of-hours on-call manager to handle urgent concerns. Our staffing ratios exceed industry standards for care staff and activities, and during unavoidable periods of staff sickness we use experienced, qualified nursing and care staff from agencies to maintain these ratios and high standard of care. Our home has an ongoing refurbishment plan to ensure that we offer a pleasant living experience for all our residents. If you'd like to discuss any issues about the home or the care we provide, please contact me in person or via emailing our home at hampton@canfordhealthcare.co.uk


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Review from Ann C (Cousin of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been in Hampton Care Home for nearly a year and every visit I have made makes me feel comfortable that she is in the right place. Difficult to actually rate the food as I haven't eaten there but there seems to be plenty and it looks pretty good. There are always plenty of staff, who treat
my cousin well, and the home is always clean and tidy. As for value for money, it's difficult to comment when dementia requires extra nursing but I am more than content.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your cousin is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff, and we all love listening to her stories.Best wishes Justyna Kirihettige Don


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Review from Lynn W (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for through her horrible fight with dementia, and they have been excellent with their care when dealing with her on the frontline. I can visit as a daughter, while also looking after Dad with dementia at home knowing Mum is totally looked after.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. Your Mum was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.


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Review from V H (Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My care home experience has been good overall.
Many of the services provided and staff have been excellent.
I feel that many of the lunch and evening meals could be better and tastier.
The annual fees have been increased at an exorbitant amount way above the COL.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for your kind feedback, and for working with our team to ensure that you receive the best possible care and support. We're so happy to have you as part of our Hampton family. I will pass on your comments to the team, who will be very happy to receive them. We also, acknowledge your comments about the fee increase. Unfortunately, everything has increased in price - from energy and food to medical equipment. In addition, the National Living Wage has also gone up, and we pride ourselves on paying our talented and dedicated staff fairly. However, a full explanation can be found in the letter that we sent out to our residents/fee payers giving them notice of the increase.


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Review from Becky T (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice setting and gardens. Most rooms are quite large compared to other care homes. Nice gardens, but could be better maintained. Food is excellent, mainly freshly made, and balanced diet. Carers vary enormously from very good to very average. Communication between carers working different days and shifts
leaves a lot to be desired. Outside telephones are often not answered. Activities team are excellent.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Many thanks for taking the time to review the home. It is a pleasure to have your mother here at Hampton she is very popular with our staff and other residents! We are so pleased to hear that you seem happy with the home and your mother's care overall, especially our menus and activities. Our activities team works hard to ensure that our programme of activities is varied and enjoyable, and we do ask our residents to let us know whether there is anything that they particularly wish to do. Although our facilities team does put in a lot of time and effort to maintain our large garden, we have taken on board your comments and are currently sourcing some new plants that will give our garden some more colour. We will also look into ways of further improving communication between our staff teams.


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Review from Richard F (Husband of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Hampton Care Home for six months, she found it difficult to settle in the staff were very kind and supportive and she is now settling in. Unfortunately, her condition is deteriorating but the staff are doing a wonderful job of keeping her comfortable. The staff are very supportive
of me and I feel very comfortable being at the home at all times, I thank them all.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for taking the time to review Hampton Care. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your wife was happy with us and enjoyed life at our home. Best wishes Justyna Kirihettige Don, Home Manager.


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Review from Elaine S (Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are full of dignity to all residents. 10/10.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Dear Elaine, thank you for your kind words about the staff at Hampton Care Home, it is great to hear that they are doing their jobs well by respecting you and the other residents and ensuring everyone is well cared for. Regards, Justyna.


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Review from Joan D (Guardian of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the last 8 months with Hampton Care is good communication and coordination of care for my elderly friend. Staff are friendly, and are readily available to clarify and answer questions I may have. They check in regularly to ask if I find anything wanting in the care provided. This shows
proactive attention to feedback.
It is a new experience to help someone through this stage of life, but I find the staff ready to assist in the unknowns, and that is appreciated.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you so much for taking the time to write such a lovely review. We have an amazing team who work hard to provide the best care and support for residents and their families. I will surely pass this on to the team who will be delighted to hear this lovely feedback.


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Review from Maureen W (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and accommodating. The food is excellent and my mum thoroughly enjoys it. The entertainment is good and varied. She has a lovely room opening onto the garden and is very happy.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Many thanks for your kind review. We are so pleased that you feel our home is welcoming and accommodating. We’re so happy to have you both as part of our Hampton Care family. I will pass on your comments to my team, who will be very happy to receive them.


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Review from M W (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Hampton Care for just over three months and I'm really pleased with the quality of her care. She's not someone who finds change easy, nor getting to know new people, and on top of that she'd previously been in and out of hospital and as a consequence had severe delirium at the
time of entering the home. The first two months were really hard, not least for the care staff who showed enormous patience when dealing with her difficult behaviour. But they achieved a miracle and two months later the delirium lifted and Mum started smiling and enjoying life (the first smile I've seen in several years). She's now getting dressed in the morning (first time in over two years), eating in company, and even attending and enjoying activities. We still have occasional ups and downs but she's the happiest I've seen her in years. I really can't thank the staff enough - they've achieved a miracle.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for your very lovely comments about your mother’s care. The team and I are delighted to see how happy she is at the home. Your mother is very popular with staff and other residents and she enjoyed being with them, especially during activities. We truly appreciate your feedback and I will ensure this is passed on to my team who will be very happy to hear such positive feedback.


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Review from T T (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing and my father is being looked after incredibly well. He was given very little time when he was discharged from hospital, but with the care he is receiving he is doing so well.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. It really is pleasing to receive such positive and encouraging feedback. Your father is such a pleasure to look after and is very much loved here at Hampton Care Home, that is why we were so happy that he chose to comeback to Hampton Care again. We look forward to seeing you and your family again when you next visit.


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Review from Cindy J (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very friendly and helpful. The communal areas are good but the rooms lack a bit of attention. Food seems to be OK.
Keeping the residents entertained is good. My main problem is the personal care of my mum and the cleanliness of her living accommodation.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Cindy, thank you for your feedback. We really appreciate it. We make sure that our residents live at Hampton Care comfortably. As I always mentioned at a relative's meeting, if there are any concerns please do not hesitate to contact me and we will ensure to action your concerns right away.


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Review from R R (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hampton Care Home has been very suitable for my mum as she settled well, and with her one-to-one support, she is able to go out and about daily. The home is open to suggestions and generally prompt if there is a concern. The atmosphere at the home is calm, which helps people living with a form of dementia.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you so much for the kind words. Your mum is so loved by everyone. Her smile and her sense of humour brightens everyone's day. I will surely share this lovely feedback with my team. Hope to see you again soon.


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Review from Jane S (Niece of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was very lucky to be in this care home, the room was very spacious and light with lovely views and the garden is gorgeous.
She liked the food and the care staff were very kind.
I would definitely recommend this care home.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Jane
Thank you for the kind review. It’s very pleasing to hear that you and your auntie had a positive experience with us. We are so proud of our home and the care and dedication shown by the team. Will share your kind words with the team.
Kind regards.


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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Hampton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Hampton Care Home is calculated as follows: ( (145 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (1 Very Poors x 1) ) ÷ 230 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 9 hours ago

Respite, Residential, Nursing, Dementia, Pallative


Awards / Recognitions (17)

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Meet the Team (1)

Justyna

Justyna Kirihettige Don

Job Title: Registered Manager

Joined: 2022

Justyna came to Hampton as deputy manager in November 2022 and in February 2024 she was promoted to home manager. Previously, she established a dementia unit from scratch, leading this for over five years before making the move to Hampton Care Home.


Frequently Asked Questions about Hampton Care Home

What types of Care is Hampton Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hampton Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hampton Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Hampton Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Care Home to the centre of Hampton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.