Hampton Care Home

Upper Sunbury Road, Hampton TW12 2DW
Review Us
9.4 59 Reviews
  • Hampton Care Home, Hampton
Hampton Care Home is situated in the attractive London suburb of Hampton. The large, elegant purpose-built home was designed with generous rooms and wide corridors to give a spacious and airy feel, ensuring comfort and ease of movement around the home.

From the moment when residents enter the welcoming reception area, they get a sense of the quality of life and home-from-home feel that they can expect while living here.

Hampton Care Home has 76 generously sized ensuite bedrooms, spread over three floors. These are comfortably furnished, equipped with a TV, a nurse call system and an adjustable automatic bed. There is plenty of space to accommodate wheelchairs in each room, if required. Free WI-FI is available throughout the home. There is lift access between all floors and Hampton has its own hair salon.

On each floor there is a dining room and lounge for meals, group activities or socialising, attended by its own team of nursing and care staff. They are on hand 24/7, supported by dedicated teams of chefs, activities, cleaning and housekeeping staff.

The home provides nursing care, palliative care and short-term care as well as secure and compassionate facilities for residents who are living with dementia.

Hampton Care Home is set within a large and gated garden where residents and their visitors can relax on a warm day. Ample parking is available.

Additional security features within the home help to ensure residents' safety.
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Care Provided by Hampton Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £2100
  • Self-Funded Residential Dementia Care: £1700 – £2100
  • Self-Funded Nursing Care: £1700 – £2100
  • Self-Funded Nursing Dementia Care: £1701 – £2100
  • RESPITE Self-Funded Residential Care: £1700 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2100
  • RESPITE Self-Funded Nursing Care: £1700 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2101

Our fees are dependent on the level of care needed. Please contact the home for more information.

These prices are only a guideline, please contact Hampton Care Home to find out the exact price for your requirements.

Contact Hampton Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hampton Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Justyna Kirihettige Don (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Hampton Care Home Reviews (59)

9.4

Hampton Care Home has a Review Score of 9.4 (9.389) out of 10, based on 20 reviews in the last 2 years.
Over all time Hampton Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hampton Care Home
  • 28
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Total of 59, showing 1-20
Review from J L (Husband of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and helpful. Hampton Care is very clean and rooms very good. The garden is very nice to sit in if weather allows and there are some events organised on the ground floor.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you once again for your kind words and continued feedback-it truly means a lot to our whole team. We're so pleased to hear that you've found the home to be clean, comfortable, and welcoming.…read more
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Review from Celia G (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my mother's third attempt at staying at Hampton Care. The first two were for respite care after two big falls but this time it's for ever and she's slowly getting used to it (eight weeks in). I'm impressed that several of your staff have been there since her first admission. It says something
for a care home that they are able to retain their staff.
We are always greeted and made to feel welcome when we visit, including our dog!
The one thing we really don't like is the electronic check in. It's time consuming, clumsy and exasperating. I won't repeat what a visiting clergyman said as he did battle with the terminal. With the old system, a hand written book, we were able to see who had visited my mother in our absence. Not only did that give us something to talk about but also allowed us to know who was visiting.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for your kind and constructive message. We're very grateful that you took the time to share your reflections on your mother's experience with us. We're so pleased to hear that she is…read more
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Review from R K (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Whilst the general care and day to day comfort are a good standard, it is disappointing that simple procedures like re ordering repeat prescriptions are not correctly adhered to. Residents should not be allowed to run out of medication, yet this has now happened three times since my Mother has been
a resident (Jan 2024).
The second time it happened, I alerted the Manager who assured me it wouldn't happen again that they were going to overhaul the procedure for ordering repeat prescriptions and were personally going to speak to the Nurse responsible and offer them further training.
Now that it's happened for the third time indicates a bigger problem with management and staff training.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for your review. We are glad to hear that you are happy with the homes general care and your mothers day-to-day comfort, but you also feel that there have been some issues around her…read more
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Review from S B (Wife of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this nursing home to any family.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you so much for your thoughtful recommendation. It truly means a lot to the entire team here at Hampton. It was an absolute pleasure to care for your wonderful husband during his time with us.
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Review from C L (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into the home in November 2024 and during her time so far, she has received excellent care. The staff are friendly, professional and kind. Whenever we ask for an update on her health, they spend time explaining in full detail what has happened with her care. There is nothing they won't
do for her if we ask. Food was also very good.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you so much for such wonderful feedback. We truly appreciate your kind words and are so glad to hear that you were satisfied with the care your Mum was receiving. She was such a wonderful lady,…read more
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Review from Sandra S (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into the Hampton Care Home November 2024. Everyone was very helpful, kind, caring, and very friendly. They updated us with Mum's care every day. The food was very nice for Mum, and the chef in the kitchen would always do what was easy for Mum to eat. The carers all popped their head in to check
on Mum.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your Mum's care. She was a much-loved member of the Hampton…read more
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Review from O W (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Carers vary enormously from very good to average. Poor communication between carers working different days and shifts, despite a diary for communications and reminders. Requests for hair appointments etc poorly communicated/managed. Outside telephones are often not answered, answering machine messages
not replied to. Activities team are to be commended. Liaison between Nursing and GP visits poor. Previous outside assessment on teams not handled well with technology issues and knowledge of my mother was sketchy. Questionable front of house management not being transparent or brave to pick up the phone to iron out a misunderstanding. Not value for money. My mother is safe and warm.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for your review. We are glad to hear that you feel your mother is safe and warm but are concerned that you are unhappy with other aspects of her care. We appreciate honest feedback from our…read more
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Review from Gillian H (Wife of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Hampton Care Home for 18 months now and I have nothing but praise for this Home. The care he receives from the staff, when at times my husband has not made it easy for them, is outstanding. They take time to understand when he is feeling frustrated by the blow life has landed
him and use strategies to calm him. Their patience dealing with some of the situations they have to deal with is commendable. I feel my husband is always treated with dignity. There are always plenty of staff around if he needs anything and I am kept informed when I need to be.
The food is very good and there is always a choice. Another huge plus for Hampton is the entertainment. This is priceless for residents who do not have dementia. There is a timetable of varied activities each morning and afternoon to stimulate residents. They have 'guest entertainers' in on a regular basis. The entertainment staff do an excellent job. At each visit, I thank my lucky stars that my husband got a place there.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Dear Gillian, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So…read more
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Review from J B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Hampton Care Home for a few years now and is very settled there. He is very well looked after by his carers and I am very grateful to them for looking after him. The building is safe and secure and he likes to go in the garden. Thank you to everyone who cares for him.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Dear J B, thank you so much for taking the time to complete a review and thank you for your kind feedback, which is much appreciated by the team. We are delighted to look after your father, he is such…read more
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Review from J J (Wife of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The overall standards at Hampton Care Home are poor. The level of care is poor. My husband is treated with dignity by the caring staff, is good. The overworked staff are good. The management is poor, it is not visible to the residents or available easily to visitors. The rooms are shabby and not of
the quality expected for the high charge paid for the resident's 24-hour care. The facilities are not really adequate or suitable for residents on the dementia floor. Too few staff to give specialised nursing care needed. Not enough staff to ensure safety and security. Not value for money.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for recognising the excellent quality of care provided by our team to your husband. However, we're sorry if you feel there are some aspects that fall below your expectations. Please note…read more
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Review from Ann C (Cousin of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My cousin has been in Hampton Care Home for nearly a year and every visit I have made makes me feel comfortable that she is in the right place. Difficult to actually rate the food as I haven't eaten there but there seems to be plenty and it looks pretty good. There are always plenty of staff, who treat
my cousin well, and the home is always clean and tidy. As for value for money, it's difficult to comment when dementia requires extra nursing but I am more than content.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your cousin is at the home, and we very much welcome your feedback.…read more
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Review from Lynn W (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been cared for through her horrible fight with dementia, and they have been excellent with their care when dealing with her on the frontline. I can visit as a daughter, while also looking after Dad with dementia at home knowing Mum is totally looked after.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. Your Mum was such a lovely person…read more
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Review from V H (Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My care home experience has been good overall.
Many of the services provided and staff have been excellent.
I feel that many of the lunch and evening meals could be better and tastier.
The annual fees have been increased at an exorbitant amount way above the COL.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for your kind feedback, and for working with our team to ensure that you receive the best possible care and support. We're so happy to have you as part of our Hampton family. I will pass on…read more
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Review from Becky T (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Nice setting and gardens. Most rooms are quite large compared to other care homes. Nice gardens, but could be better maintained. Food is excellent, mainly freshly made, and balanced diet. Carers vary enormously from very good to very average. Communication between carers working different days and shifts
leaves a lot to be desired. Outside telephones are often not answered. Activities team are excellent.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Many thanks for taking the time to review the home. It is a pleasure to have your mother here at Hampton she is very popular with our staff and other residents! We are so pleased to hear that you seem…read more
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Review from Richard F (Husband of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Hampton Care Home for six months, she found it difficult to settle in the staff were very kind and supportive and she is now settling in. Unfortunately, her condition is deteriorating but the staff are doing a wonderful job of keeping her comfortable. The staff are very supportive
of me and I feel very comfortable being at the home at all times, I thank them all.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Thank you for taking the time to review Hampton Care. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your wife was…read more
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Review from Elaine S (Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are full of dignity to all residents. 10/10.
Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home
Dear Elaine, thank you for your kind words about the staff at Hampton Care Home, it is great to hear that they are doing their jobs well by respecting you and the other residents and ensuring everyone…read more
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Review from Joan D (Guardian of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of the last 8 months with Hampton Care is good communication and coordination of care for my elderly friend. Staff are friendly, and are readily available to clarify and answer questions I may have. They check in regularly to ask if I find anything wanting in the care provided. This shows
proactive attention to feedback.
It is a new experience to help someone through this stage of life, but I find the staff ready to assist in the unknowns, and that is appreciated.
Reply from Margielyn Gonzaga, Manager at Hampton Care Home
Thank you so much for taking the time to write such a lovely review. We have an amazing team who work hard to provide the best care and support for residents and their families. I will surely pass…read more
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Review from Maureen W (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very welcoming and accommodating. The food is excellent and my mum thoroughly enjoys it. The entertainment is good and varied. She has a lovely room opening onto the garden and is very happy.
Reply from Margielyn Gonzaga, Manager at Hampton Care Home
Many thanks for your kind review. We are so pleased that you feel our home is welcoming and accommodating. We’re so happy to have you both as part of our Hampton Care family. I will pass on your…read more
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Review from M W (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Hampton Care for just over three months and I'm really pleased with the quality of her care. She's not someone who finds change easy, nor getting to know new people, and on top of that she'd previously been in and out of hospital and as a consequence had severe delirium at the
time of entering the home. The first two months were really hard, not least for the care staff who showed enormous patience when dealing with her difficult behaviour. But they achieved a miracle and two months later the delirium lifted and Mum started smiling and enjoying life (the first smile I've seen in several years). She's now getting dressed in the morning (first time in over two years), eating in company, and even attending and enjoying activities. We still have occasional ups and downs but she's the happiest I've seen her in years. I really can't thank the staff enough - they've achieved a miracle.
Reply from Margielyn Gonzaga, Manager at Hampton Care Home
Thank you for your very lovely comments about your mother’s care. The team and I are delighted to see how happy she is at the home. Your mother is very popular with staff and other residents and she…read more
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Review from T T (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing and my father is being looked after incredibly well. He was given very little time when he was discharged from hospital, but with the care he is receiving he is doing so well.
Reply from Margielyn Gonzaga, Manager at Hampton Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. It really is…read more
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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Hampton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for Hampton Care Home is calculated as follows: ( (142 Excellents x 5) + (54 Goods x 4) + (17 Satisfactorys x 3) + (12 Poors x 2) + (4 Very Poors x 1) ) ÷ 229 Ratings = 4.389
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 10 Nov 2025

Respite, Residential, Nursing, Dementia, Pallative

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Awards / Recognitions (2)

Meet the Team (1)

Justyna

Justyna Kirihettige Don

Job Title: Registered Manager Joined: 2022

Justyna came to Hampton as deputy manager in November 2022 and in February 2024 she was promoted to home manager. Previously, she established a dementia unit from scratch, leading this for over five years before making the move to Hampton Care Home.

Frequently Asked Questions about Hampton Care Home

What types of Care is Hampton Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hampton Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Hampton Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Care Home to the centre of Hampton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Care Home to verify any information. View our terms and conditions. Hampton Care Home has an Enhanced Service - more info.