Hampton Care Home

This wonderful home gave my mum a fantastic Christmas by organising an in house choir made up of all the staff, so the residence could experience Christmas carols even though outsiders not allowed into the home. Celebrating with a day of festivities (her Christmas party). The home was decorated beautifully from inside and out, the staff continued to smile and the home was filled with lovely laughter. My mum was so happy, and though her memory is poor she thoroughly enjoyed herself. Thank you.

Our friend has settled in well and seems very content with the home. We appreciate all the good care and thought behind her stay and care and the staff come up with new ideas and befriend the residents.

I felt confident enough about the level of care and understanding offered by the home that, when a dear friend of mine needed to move into full-time care, I did not hesitate to recommend Hampton Care Home to her and her relatives. She became a resident in December.

I will definitely recommend Hampton Care Home to any of my friends or relatives.

Carers and all support staff are attentive, polite and professional in the way they go about their duties and since the arrival of the current care home manager, we feel there has been a real drive to continuously improve standards in all areas of the home.

Her room was lovely overlooking the garden, from start to finish process good.

We have found the staff to be so lovely and caring and they have always taken such good care of our uncle. The home is clean and low odour and I always felt that the staff were always professional and their duties carried out with love and pride.

The staff are very helpful and kind. They are always ready to help. I had respite care only and isolation for 1 week. The food was okay but could be better, maybe more salad and fruit for those who can eat it. The staff make this home top of the list.

I am happy enough. Comfortable. Love chatting with the staff, feel safe and cared for. Used to like setting up and joining in with the quizzes. I love watching TV in my room and I like the staff.

The staff and management are excellent. Nothing is too much trouble, each person fulfils their own personal needs.

Thank you to all the team at Hampton Care Home!

My mother spent the last few weeks of her life here, after being transferred from hospital last December when it had been decided that palliative care was now appropriate. Obviously, this was a sad and difficult time for us, compounded by the current situation which made visiting difficult and infrequent, but we were very impressed by the kind and respectful care we witnessed while Mum was there. We were kept well informed and I never had difficulty contacting staff. We were sad that Mum couldn't die at home but this was the best possible alternative. Many thanks.

Had an extremely negative experience with Hampton Care Home and would not recommend to anyone. Following multiple safeguarding issues with my father, the staff were very unprofessional in dealing with the complaint.

I did not have a positive experience with Hampton Care Home, nor did my late mother, and I have had this home investigated as a result of my mother's death. I have had confirmation of errors made by letter with sincere apologies, and promises for improvements. I would say that for someone seriously ill, the nursing staff who are often swapped over are not either aware or trained enough, or possibly stressed due to the covid situation that errors can be made. Maybe these unusual times are the exception. My experience is truthful, and I have not been offensive. I would hope this will be published.

My mum has lived at Hampton Care for 6-years. I have always found the staff to be professional in their duties and show compassion and respect towards me and my mum. Their patience and good humour whilst dealing with her are remarkable, and they are quick to offer her a smile or a hug to reassure her. They are generous with their time both with me and my mum, which has been invaluable during the lockdown, and I am exceptionally grateful for the regular updates from the nurses and the video calls organised by the entertainments staff. Before the current restrictions, I visited her regularly, and I always found her washed, dressed and up and about, enjoying her day. I am always advised of decisions relating to Mum’s care and medication, and staff are quick to inform me of any changes in her health or behaviour. In short, I have absolute trust in Hampton Care’s ability to look after my mum, as I know, that the staff always act in her best interests and I can’t ask for anything more than that.

The staff encourage Mum to take part in activities and mix with the other residents; she loves it when they go out on trips.

My mother has been extremely happy at Hampton Care. She constantly sings the praises of the staff. Although the room came ready furnished, the manager was very accommodating and allowed mum to move lots of her own furniture, pictures and personal possessions into the room which has made it feel like home. It is very reassuring to know she is happy and well cared for at this difficult time when we are unable to visit due to government restrictions. The activities staff have arranged regular video calls so we can keep in touch with mum and this has really boosted her morale. Prior to mum going into the home, my dad had been a resident until he sadly died in 2018. Knowing that he had so well cared for made mum’s decision to move into Hampton Care a very easy one for her.

The management and staff were extremely helpful, enabling me to transfer my dad to the home. When dad arrived, in his words "it was perfect". The care staff were attentive, kind, helpful and treated Dad with such respect. He was so happy the few days he lived at Hampton Care Home. Sadly, he then died days later, but was happy and felt safe.

I feel looked after. In fact, so much so that I can't look after myself now. For example, I find it hard to dress myself now. For some time now someone has accommodated my request for an early bath. This person comes super early (during the nightshift) to make sure I am up before breakfast. The routine makes/has a positive effect on my whole day.

Drainage to shower is poor. Dining times could be staggered i.e meals in rooms and dining room times.