The Harefield Care Home

Hill End Road, Harefield, Uxbridge UB9 6UX
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8.5 58 Reviews
  • The Harefield Care Home, Uxbridge
Set back on a quiet street in the quaint village of Harefield, near Uxbridge in Middlesex, The Harefield Care Home provides person-centred nursing and nursing dementia care to older people.

Spending time getting to know the people they care for, the team work hard to promote a lifestyle that residents enjoy, filled with things to look forward to each day. Whether it be participating in the wide ranging wellbeing and activities programme or enjoying the peace of quiet of the slower days, residents are always empowered to lead their best lives.

Community is an integral part of life at the home, and the team at The Harefield regularly plan events with local schools, charities and businesses in the area so that residents can get involved with their community.

Purpose-built and recently refurbished, The Harefield offers comfortable sitting rooms, space for residents to enjoy their hobbies and interests and a welcoming dining room to enjoy mealtimes. The stunning garden and patio is the perfect spot to spend time with friends and family, while residents can also enjoy a range of other onsite facilities including a hair salon, nail bar and a library service to suit the book worms.
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Care Provided by The Harefield Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1751

These prices are only a guideline, please contact The Harefield Care Home to find out the exact price for your requirements.

Contact The Harefield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Harefield Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Rebekah Axford (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (40)

The Harefield Care Home Reviews (58)

8.5

The Harefield Care Home has a Review Score of 8.5 (8.479) out of 10, based on 4 reviews in the last 2 years.
Over all time The Harefield Care Home has 58 reviews.

Overall Experience
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Reviewer Connection to The Harefield Care Home
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Total of 58, showing 41-58
Review from Rosalind O (Sister of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased that we chose this home for my sister. I can't praise enough the way my sister and relatives were treated by the staff. Excellent.
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Review from S G (Wife of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Harefield Care Home is a very caring home for all those with dementia and nursing care needs.
The carers are excellent, very patient and they get to know the patients really well. Activities are held every day, there are books and games, a TV, radio and the food is excellent. We personalise the
bedroom with photos, pictures, own cushions etc which help to make it more like home.
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Review from B B (Wife of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good and caring.
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Review from C B (Son-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is always a pleasure to visit my mother-in-law as the staff are very caring with her.
They always try to get the best from her and make her cheerful.
The home always has a calm atmosphere.
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Review from P S (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The residents are treated with respect.
The carers work hard and know all the residents well and try to meet their individual needs. Good entertainment. Lovely soups and great cakes too.
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Review from Derek R (Brother of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was treated very well at the home and got on well with all the staff, however, we feel that the home was understaffed. His bedroom at times we felt should have been disinfected more often, his false teeth could have been cleaned more often. On the whole however he was very happy living there
for seventeen years until he passed away in March 2018. The staff were excellent towards the family at the funeral and especially the wake.
Reply from Claire Hurworth, Care Line Manager at The Harefield Care Home
I would like to thank you for taking the time and providing us with your valuable feedback. Your brother was our longest stay resident and everyone at The Harefield was very fond of him and he is…read more
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Review from L R (Niece of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and welcoming, but short staffed.
Sometimes my dad, even though next of kin, wasn't told some things, he should have been told. His room smelled of urine as well. His false teeth were a terrible state.
One of our relations complained about his room and his teeth.
On one occasion, he never
had his harness on when he was in his wheelchair, which we found out and he fell out.
Reply from Claire Hurworth, Care Line Manager at The Harefield Care Home
I would like to thank you for taking the time and providing us with your valuable feedback. Your uncle was our longest stay resident and everyone at The Harefield was very fond of him and he is…read more
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Review from Khurram H (Son of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Short-term placement at Harefield nursing home for a relative (nursing non-dementia section).


Poor staffing levels especially at night. Staff apologetically admit they cannot provide the service that they'd like to. High turnover agency meaning continuity of care difficulty.


My relative (the resident

at care home) has a disability that means unable to move but can feel, speak communicate and is continent. She feels that she has been treated with little respect.


For example, last night she was left in the middle of the night after using bedpan soiled 'swimming' in her urine: very seriously threatening her pressure areas.


During the day she has had to wait long periods of time for simple personal care.


Since the start of her stay, we have complained to management every working day and have had conciliatory apologies and conversations with management.


Requested kosher or halal menu which the home has been unable to provide.


Avoid this home if you can.

Reply from Clare Sheehan, Careline Advisor at The Harefield Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We complete a monthly dependency review of residents in our home to ensure our staffing levels…read more
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Review from K W (Daughter of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has recently come to live at The Harefield Care Centre following her discharge from hospital. Like most families, we did not know anything about the world of nursing homes. The manager and deputy manager have been so helpful in what was a very stressful situation. The staff are so kind and
welcoming and mum has now put on healthy weight as she is at last eating well. I can recommend the home to any families looking for a nursing home.
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Review from Oda P (Resident) assisted by family/friend published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They don't take any notice of all the screaming I have to put up with both day and night. Grossly understaffed. When I ring the bell it is too long to wait.
Reply from Clare Sheehan, Careline Advisor at The Harefield Care Home
We apologise that you feel that you have had to raise concerns and would like to thank you for taking the time to provide this feedback. Following the relatives and Residents meeting on 3 August 2018…read more
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Review from J S (Sister of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The Harefield was taken over in November 2017 by the new owner and so far the relatives haven't seen or been introduced to anyone from the new company. The manager has tried to reassure families that she has requested certain things that need to be done, however, nothing has been done as yet.
The home's
garden hasn't been touched and there are no summer plants. By now the garden is usually looking lovely for the residents to enjoy.
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Review from David P (Husband of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is being well looked after by a team of sympathetic, caring, kind, patient, happy and loving carers and staff that anyone could wish for. My family and I are happy with the way she is treated. We hope this carries on with the regular carers and not agency staff. I would be willing to increase
my contribution to increase the regular carers wages.
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Review from D L (Wife of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During weekdays a warm welcome is always given to everyone. The home is clean and rooms are well looked after. Care given to residents is very good, staff are all friendly and will answer any queries or questions an enjoyable home to visit.
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Review from Sue G (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The greeting we get is always extremely kind and attentive thank you.


All the staff are extremely good to my dad for which I am very grateful, excellent care.

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Review from Julie G (Daughter of Resident) published on 14 December 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
At first felt very happy with the care home as the care seemed pleasing and good but later felt the organisation of management was very poor with staff feeling exhausted and morale was at an all-time low with the lack of staff to cover shifts, therefore, the care wained. We were pleased to move my father
elsewhere which we were very happy with. I feel our family would not recommend this care home.
Reply from Jayne Duck, Customer Services Administrator at The Harefield Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help…read more
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Review from Dianne B (Daughter of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is always well looked after and is very happy in the home.
He looks healthier and happier than he has done for 5 or 6 years and he has been in the care home for 4 years now.
The staff are doing an excellent job.
Reply from Jayne Duck, Customer Services Administator at The Harefield Care Home
Thank you for your review. Great to hear that your dad is happy and healthy and well looked after. The Bupa customer care team.
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Review from Kathleen G (Sister-in-law of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Harefield a caring and reliable home for my sister-in-law over the last eight years.
She has always seemed settled and comfortable and the carers always have time for her, that I have seen.
Her clothes have been clean and changed as far as I'm aware. Feeding is a problem at times as
she plays with food at times rather than eating it. I think they do their best though to manage this problem. It's also nice to know chiropody and hairdressing are an option in the home.
Reply from Simone Berkeley, Customer Service Advisor at The Harefield Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your sister-in-law being settled within the home, and appreciate your comments about our home and will share your…read more
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Review from Ann G (Daughter of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very hard decision to make when a nursing home had to be found for my mother, but after a long search, I found the best! The Harefield Care Home. My mother is treated with kindness, respect and dignity and has great person-centred care. The manager is a great role model, very supportive and
is never too busy to see me . The atmosphere is homely. The cleanliness is excellent the food good and every member of the team shows professionalism at all times.
Reply from Rose Pickering, Customer Service Administrator at The Harefield Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Current Review Score: 8.5 (8.479)

Overview of Review Score

The Review Score of 8.5 (8.479) out of 10 for The Harefield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.604 for The Harefield Care Home is calculated as follows: ( (29 Excellents x 5) + (19 Goods x 4) ) ÷ 48 Ratings = 4.604
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.875 Points relating to the number of positive Reviews for The Harefield Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Rebekah

Rebekah Axford

Job Title: Home Manager Joined: 2020

Introducing Rebekah Axford
Home Manager at The Harefield, Uxbridge


What does ‘kindness’ mean to you?


“Doing anything from the heart, going above and beyond what is expected, sacrificing your own needs and respecting others”


As a dedicated healthcare profession, Rebekah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2020, Rebekah closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what made her choose to work in the care sector, Rebekah remarked:


“I find it satisfying and rewarding. Every day is different there isn't a day that is boring! I love working with people and helping people.”


Rebekah has also achieved much outside of work, with her proudest achievements coming in the form of summitting several mountains around the world such as Mt. Kilimanjaro, Mt. Kala, Patar/Base camp of Mt. Everest, Machu Pichu and also cycling in the Artic. Also achieving all possible driving licenses, PCV/LVG/HGV and so on.


Outside of work, Rebekah welcomes challenges and adventures, she enjoys adrenaline activities and being on the edge of her abilities.


If you would like to find out more about The Harefield, Rebekah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Harefield Care Home to verify any information. View our terms and conditions. The Harefield Care Home has an Enhanced Service - more info.