What types of Care is The Harefield Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Harefield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Harefield Care Home to the centre of Uxbridge?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

The Harefield Care Home, Hill End Road, Harefield, Uxbridge, London UB9 6UX

Review from Debbie D (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report

Overall Experience

My mum has been here for 3 weeks, the difference I can see in her is amazing.
The staff are so friendly and so helpful.
I go to a lot of care homes as part of my job and this has to be one of the nicest.
You can see the staff really enjoy their jobs and interact with all the residents.
It is

such a huge relief knowing Mum is cared for in this way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from D E (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for about 7 months now. The care team has met all of her needs, and we are very satisfied with the service.
The staff also respect our religious needs and customs and try to accommodate them accordingly. Most of the care team are caring, helpful and friendly. We

would recommend Harefield Home for anyone looking for a homely place for their loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S C (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report

Overall Experience

My Father has been in the home for a month. He has settled in quickly and has told me he is well looked after. I have found all the staff friendly and informative. The home is clean, warm and welcoming.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J B (Sister of Resident) published on 10 November 2023 Submitted via Postal Card • Report

Overall Experience

My brother has been at this care home for over a year. He is in a serious declining state. For the past three weeks, I have spent virtually all day at his bedside. His needs have been carefully considered by competent staff in what I consider to be an exemplary way. The staff has always shown respect

and kindness to him. This review applies to both nursing and management care. The home has always communicated well with me regarding medical conditions and welfare.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S A (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report

Overall Experience

The home is keen to make residents comfortable and provides a good standard of care. There is a relaxed and comfortable atmosphere and the carers are friendly and always willing to help when asked. A very good range of activities helps to keep residents stimulated and the staff are thoughtful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R B (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report

Overall Experience

Following the demise in my mother's health in March 2022, she was finally given a place in The Harefield Care Home. In the 14 months prior to her passing away, she was bedbound and relied totally on the staff. They were always respectful of my mother's situation and attended to her to the best of their

ability. At the end of they were very caring looking after her to the full.
I thank them all for their kindness!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Susan (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report

Overall Experience

My husband was moved to The Harefield after an extended period in hospital. He (we) were made welcome by all the staff who settled him in and processed to help him in all ways possible. Essentially the staff caring for him are very kind, thoughtful and friendly and take every opportunity to encourage

him with his walking practice. His dignity is maintained at all times. Additionally, all the support staff are friendly and helpful. I can visit at any time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Beryl W (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report

Overall Experience

I have always found the home to have a welcoming and friendly atmosphere. I cannot fault the staff and am confident that my husband is receiving the best care possible. This is very important when you have been together for so many years and through nobody's fault have to live separately now. It certainly

makes it easier to accept the situation knowing that he is receiving the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S H (Friend of Resident) published on 13 July 2023 Submitted via Postal Card • Report

Overall Experience

My friend enjoys staying at this care home but she gets very upset because no one helps her to put on her shoes and stockings until after 11 am. She doesn't like spending all morning in her room.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Harefield Care Home

We are sorry to hear about your concern and thank you for bringing it to our attention. We have been able to have a conversation with your friend and agreed on how she would like her needs met. She was able to communicate this clearly with us and we have updated her care plan.
Once again, thank you for bringing your concerns to our attention, this has helped us to improve the care we offer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Waleeda T (Sister of Resident) published on 11 May 2023 Submitted via Postal Card • Report

Overall Experience

The management, staff and nurses are amazing, kind and very helpful. I would recommend this care home to my friends.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nicola R (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report

Overall Experience

Moving our mum to the care home was extremely difficult as it was against her wishes, but we had no choice. We were not given a choice as to where she was sent but we were very fortunate that she was sent to HC1 Harefield. Mum received excellent care from the nursing staff and absolutely amazing care

from the carers. Having mixed dementia, meant Mum was not often cooperative and this wicked illness made her aggressive. Not once did I ever hear a raised voice towards any of the residents when I visited, only ever heard the residents being spoken to respectfully. Being able to visit whenever we wanted was very reassuring. Hearing laughter and seeing the smiles helped us to come to terms with Mum not being able to stay at home. The end, when it came was very peaceful thanks to the nurses, and we were also looked after. Thank you to all the nurses and care staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Lisa H (Daughter-in-law of Resident) published on 24 June 2022 Submitted via Postal Card • Report

Overall Experience

Beautiful care home. Our mum came to The Harefield in June 2021 and was treated with nothing but love, support, dignity and respect. She loved each and every caregiver, staff and management. As a family, we were extremely happy in the knowledge that Mum was completed happy right up to her death. We

can't thank everyone for the support you have shown to us all. To everyone, thanks so much!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Andy H (Son of Resident) published on 17 June 2022 Submitted via Website • Report

Overall Experience

What an amazing care home who really care for their residents and families. The care-home manager and all her wonderful staff are absolutely amazing each and every one of them, they not only looked after our Mum but they all looked after us as a family and supported her husband tirelessly throughout.

We were extremely happy with the knowledge that our mum was safe and loved at all times. She herself was always happy living there and loved all the staff. Anyone looking for somewhere to reside for themselves or a loved one should really consider this care home! 100%

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Emily C (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report

Overall Experience

We were extremely unhappy with the level of care that this care home provided.
There is minimal staff and no one really seems to care at all!
Our mum was moved here in January and we were extremely anxious leaving her, sadly we couldn't move her as she is paralysed, can't speak or eat as she has had

major strokes.
Our mum was left naked under a sheet for 5 days even after I had expressed my concerns regarding safeguarding, my Mum was left with no dignity.
She was barely washed.
She often was left lying flat even though they knew she had COPD and can't breathe when not propped up.
I would visit her every day and have to lift her up as she would be clutching to the sides of the bed gasping for breath.
She also showed signs of a chest infection which was not picked up by the nurses and I had to make phone calls to palliative care to express my concerns - she did have a chest infection!
I would not send anyone you love here. The level of care they provide is shameful. I would leave 0 star.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Harefield Care Home

I am sorry that this was how you were left feeling after your mum stayed with us for a short period of time before she was transferred. Recruitment has been a challenge for Harefield Care Home but we are focusing on recruiting the right candidates daily. We can provide assurances that we provide appropriate staffing levels as we utilise reliable, consistent agency care workers who are trained and have a full induction before working in our home. We acknowledge that there have been some lessons learnt along the way as we continue to listen to our residents/relatives and other key stakeholders to strive for improvements. The health and well-being of each individual is of primary importance, therefore, if you would like to discuss anything please do not hesitate to contact me directly at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from L C (Daughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report

Overall Experience

I was extremely pleased with the two female nurses that looked after my dad, whilst waiting for the doctor to arrive. He was checked and looked on to make sure he was comfortable and nothing got worse. The nurse called me to update me with the medication my dad received.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Razmik M (Nephew of Resident) published on 24 January 2022 Submitted via Website • Report

Overall Experience

The first impression about the care home is, no one can enter the building unless they are negative from covid 19, which is very good. The care home is very clean, the staff are helpful and understanding. Contacting the care home is very easy and you get the response very quickly and with respect. Very

happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from N K (Daughter of Resident) published on 15 September 2021 Submitted via Website • Report

Overall Experience

My father went in for respite care in May for a few months and during that time I have to say it was all a rather stressful and worrying time. Phone calls left unanswered, especially evenings. Poor communication. High staff turnover. Day staff worked very hard but always seemed to be overstretched,

tired, and stressed. Night carers were temporary agency staff, hence poor state of affairs! They didn’t seem to be bothered about the resident's well-being. Poor management. Raised issues and was assured things would be sorted but nothing changed. Call buttons left unanswered for very long periods of time and residents could be heard shouting for assistance yet no one at nurses’ desks to attend in timely manner. My dad was hardly taken out of the bed and made to sit on the chair. I asked many times only to be told they were short-staffed and didn’t have the time. All in all not a good experience at all and sadly I would not recommend this home due to the way it’s so poorly run by the owners.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Harefield Care Home

Thank you for your review. We would like to apologise for the concerns with communication. We are addressing communication with the team at regular meetings and as part of the management oversight, call bell response times are monitored and discussed with the team. There has now been a management change within the home and we are working with colleagues to ensure that concerns raised are dealt with promptly. The home is continuing with recruitment and are only using agency staff as a last resort to ensure the safe running of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Calista J (Wife of Resident) published on 14 June 2021 Submitted via Postal Card • Report

Overall Experience

The manager and the staff have been extremely kind, patient and helpful at all times to my husband. They have always responded very well to me (his wife) whenever I had the need to find out what was going on with my husband and updated me with his condition. The facilities offered are of a good standard.

Very accommodating with his meal requirements and preferences.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Hilary W (Daughter-in-law of Resident) published on 25 May 2021 Submitted via Website • Report

Overall Experience

My mother-in-law was at the Harefield for about two years. During this time, communication with the home was extremely difficult. Phone calls were unanswered; messages that were left were also unanswered. The carers worked hard and did their best in difficult circumstances. They showed kindness to my

mother-in-law. Management skills however were negligible, staff turnover very high, staff who left, felt undervalued and bullied. Care Plans went unheeded especially when agency staff were brought in to cover gaps in staffing and low staffing levels. This led to unsafe practices. When management was contacted, they were unconcerned and said the points we raised were invalid. I cannot recommend this home to anyone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Harefield Care Home

Thank you for your review which you kindly provided to Carehome.co.uk. At HC-One, we strive to deliver kind care every day to our Residents and their families. I am sorry that you feel the level of service you received during your mother-in-law's stay was not to the high standard you have the right to expect. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements and I am therefore very grateful to you for letting me know about your concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S P (Wife of Resident) published on 7 May 2021 Submitted via Postal Card • Report

Overall Experience

Having been recommended to The Harefield Home by a close friend whose husband had stayed at the home,l I decided to go to see it. When I first visited the home, I was impressed with the appearance of it, the pleasant gardens and the surrounding countryside and outlook. I felt more secure and happy that

my husband would find the home; its staff and surroundings very pleasant and enjoyable. The manager showed me around the outside of the building and the rooms that were available. She was very pleasant and kind and told me about the home. All the staff I have met so far, have been very friendly, helpful and caring and do as much as they can to keep him comfortable, which is such a comfort to me. They have kept me well informed and given me a questionnaire regarding my husbands likes and dislikes - food etc, which I think is an excellent idea. I sincerely hope my husband will settle and be happy there, I am sure he will, especially in the summer when hopefully we can sit in the garden together.