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Heatherwood Care Centre is dedicated to providing:
· High-quality residential dementia care and personal care
· A safe and friendly home
· A clean and homely ambience
· An enhanced quality of life
If you are considering a care home and planning for peace of mind, there’s nothing more reassuring than finding someone you can really trust.
Heatherwood Care Centre is a long-established, small, family-run concern which has earned an excellent reputation for the highest standard of care.
Care Provided by Heatherwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Heatherwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Heatherwood Nursing Home Ltd
- Private Owned
Person in charge
- Aurea Mendoza (Manager)
Local Authority / Social Services
Admission Information
- Ages from 40 to 100
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (23)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Visiting hours are very flexible to ensure that families and their loved ones always are always able to be together.
Parking
- There is ample off street parking for 10 cars.
Heatherwood Care Centre Reviews (30)
Heatherwood Care Centre has a Review Score of 7.6 (7.560) out of 10, based on 4 reviews in the last 2 years.
Over all time Heatherwood Care Centre has 30 reviews.
Staff are pleasant and work well with the clientele. The room is a bit small, but is clean and tidy.
Thank you for your review, which is very much appreciated. I shall certainly be passing on these comments to the staff which will be well received. I do acknowledge that the room is somewhat smaller due to this not being a purpose built facility. However , we continue to care and love for each resident and ensure that they have a fulfilling and meaningful stay with us.
Use of urine odour eliminator and some air freshener distributors.
My father is in this home for 7 months now. The home is amazing. Staff excellent. He's a changed man. Very happy here.
Thank you so much for the wonderful review. I shall of course pass these kind messages onto the team. We do strive to make each and every resident comfortable, safe and of course happy.Please do pop in for a chat anytime.Kind Regards
Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.
Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure will very much appreciate this! Kind Regards.
The care is very good everyone caring and kind.
Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards
We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.
Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.
Internet is very poor, even phone calls lose reception, or crackle during a call.
The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.
Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not with yourself. I know this is frustrating. The social worker for your loved one is fully aware. We...
Very good overall experience, she enjoyed everything
Thank you for your kind words, which we will certainly be passing onto the staffing team.
Kind RegardsAurea Mendoza
Mum was very happy here. All the staff are very nice and friendly. I will be very happy for my Mum to come back in the future.
Thank you most kindly for your words. It was our pleasure looking after your Mum during her respite. We're also really happy as a team that youre happy for Mum to come back should the need arise.
Kind Regards
Aurea Mendoza
Since my husband has been at Heatherwood Care Centre, he seems to be happy and settled. He often talks about the staff being kind and friendly.
Thank you so much for taking the time to complete the review. We very much appreciate the kind comments.
I will certainly be passing on these comments to the staffing team.
Kind regards.
Majority of staff are kind, considerate and caring. A few prefer to be on their mobiles than look after/interact with residents. The main problem is that English is not the staff s first language which makes understanding difficult for visitors but especially difficult for their clients. the manager is always supportive. The day room is drab and dreary and the curtains are always closed. My husband's room is functional but very narrow and characterless with a very small metal locker used as a wardrobe. The home is very clean. the garden is well maintained. My husband enjoys the food. I find this home small and cramped, dull and claustrophobic rather than bright, airy, cheerful and spacious. Not worth the obscene amount of money we're paying.
Heatherwood Care Centre has provided my husband with care and attention over the past year. I have been more than satisfied with his care and the staff are outstanding.
Aurea Mendoza - Registered Manager
We are well informed of what mum has been doing or not doing. We are kept informed with updates and emails and the newsletter, enabling us to see what Mum has been up to. We usually receive a warm welcome and information shared before Mum is brought to us. It's nice that the manager always comes to say hello too. The carers all seem pleasant and attentive. It is a shame that we have to sit in a small room when visiting and it would be nice if we could see Mum's room.
Best Wishes.
Dad has settled in so well at Heatherwood Care Centre. All the staff are very attentive and polite and it is so nice to know that Dad is well looked after.
Kind Regards
Aurea
I am very happy here. I enjoy the activities. I feel safe, and well looked after.
It's wonderful to know that you are happy, well looked after and feel safe at Heatherwood. It's an honour and privilege that we are able to look after you and Heatherwood your Home. I will certainly be passing on your thanks and gratitude to the entire team. Daniela Oprea - Manager - Heatherwood Nursing Home.
Very friendly staff who take the time to chat. Various activities planned to keep the residents busy. Music is usually played in the main lounge or outside when the weather is good enough to sit in the large back garden. The food always looks lovely and the quantities are very good. I like the fact that the lounge and bedrooms are carpeted as it makes it more homely. It is a modern, clean and spacious nursing home.
Dear Marie, thank you for your kind words. I will certainly pass on these messages to the entire team. We all try our best, and looking after Mum and Dad is a pleasure and honour. These are difficult times and we are also deeply grateful for the immense support given by families. Kind Regards.
Very friendly staff, always show a lot of care for mum. I always feel mum is safe and happy every time I visit. I would always recommend Heathwood to anyone looking for a good care home for their loved ones.
Thank you most kindly for the kind words. I will be certain to convey these to the entire team. Regards Daniella,
The staff are very caring and they treat my mum with dignity. They have lots of activities.
Dear Valerie, thank you for those kind words. I will certainly pass on your comments to the staff, thank you for the trust and privilege of looking after Mum.
The nursing home is very well run, the staff are always kind and caring and look after my sister well and according to her needs. I am very happy with my sister being here.
Dear Genese, thank you so much for your kind words, I will certainly pass on your good wishes to the entire team. It's always a pleasure and honour to be given the responsibility to care. Best Wishes
My mother-in-law has only been here a few weeks and she can be difficult and demanding but since being a resident here she seems much happier and calmer than she has been.
Dear Tracy, thank you for those kind thoughts, I will pass on these good words to the staff and the entire team at Heatherwood. It's a pleasure to take care of Mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Heatherwood Care Centre.
There are no upcoming events for Heatherwood Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherwood Care Centre.
Accreditations
There are no accreditations posted yet for Heatherwood Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heatherwood Care Centre
What types of Care is Heatherwood Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heatherwood Care Centre have?
There are 23 Single Rooms.
What are the Facilities & Services at Heatherwood Care Centre?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heatherwood Care Centre to the centre of Purley?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherwood Care Centre to verify any information. View our terms and conditions. Heatherwood Care Centre has an Enhanced Service -more info.