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Heatherwood Care Centre

47 Foxley Lane, Purley, London CR8 3EH
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Heatherwood Care Centre, Purley
Heatherwood Care Centre, Purley
Heatherwood Care Centre, Purley

Heatherwood Care Centre is dedicated to providing:

· High-quality residential dementia care and personal care

· A safe and friendly home

· A clean and homely ambience

· An enhanced quality of life

If you are considering a care home and planning for peace of mind, there’s nothing more reassuring than finding someone you can really trust.

Heatherwood Care Centre is a long-established, small, family-run concern which has earned an excellent reputation for the highest standard of care.

Care Provided by Heatherwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Heatherwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Aurea Mendoza (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 40 to 100

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (23)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Visiting hours are very flexible to ensure that families and their loved ones always are always able to be together.

Parking

  • There is ample off street parking for 10 cars.

Heatherwood Care Centre Reviews (30)

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7.6

Heatherwood Care Centre has a Review Score of 7.6 (7.560) out of 10, based on 4 reviews in the last 2 years. Over all time Heatherwood Care Centre has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from Gilly K (Sister of Resident) published on 1 October 2018 Submitted via Postal Card
Overall Experience
It's early day's, however, what I have seen so far is very good. I am impressed with how well the home is managed. The carers are very good and they definitely care about their residents.

My brother is happy and relaxed in the home which is a huge relief to me. I would recommend this nursing home.

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Review from Dyana H (Friend of Resident) published on 11 September 2018 Submitted via Website
Overall Experience
My friend has not been in Heatherwood for long yet, so my experience of his care etc. is limited. My impression is that the staff are very pleasant and caring and do their best with my friend, who is a lovely person, but can be difficult to manage and entertain. Having said that, I think that sometimes (not always) the policy seems to be to contain the residents (albeit in a friendly and caring way) rather than try to expand or enhance their experience each day. I recognise that many of the patients, including my friend, have dementia at varying stages of severity, and this limits what diversions can be reasonably offered, so this may be an unfair comment.

Overall I think this appears to be a well run, nice nursing home and I do not have any worries about whether my friend is safe and cared for.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Dyana, Thank you, for taking the time to comment, all the team at Heatherwood really appreciate this. I will certainly be passing on the comments.

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Review from Robbie M (Son of Resident) published on 14 August 2018 Submitted via Postal Card
Overall Experience
I am so happy that my mum is very well looked after. The staff are excellent, friendly and very understanding. From management to nurses, care staff, I can't thank you enough. My mum is so happy which makes me happy.

Thanks to you all.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Robbie, thank you for the kind words and comments noted on the quality of care, here at Heatherwood. I will be certain to pass on your comments to the entire team. We're deeply grateful and appreciative of the kind thoughts. Jewin Vellara-Edwin.

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Review from Christine C (Daughter of Resident) published on 25 May 2018 Submitted via Postal Card
Overall Experience

When I arrived to view I was very anxious but was quickly put at ease by their help and kindness. Heatherwood has a very homely atmosphere making you feel welcome, all staff very attentive to residents needs, excellent care lots of activities, music especially good, food fresh and nutritious, clean and very well maintained.

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Review from Kathy S (Daughter of Resident) published on 26 April 2018 Submitted via Postal Card
Overall Experience

Heatherwood management are excellent, communication between then and myself has improved immensely. All our wishes are carried out to the best of the staff's ability and any concerns we have are dealt with quickly and professionally.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Dear Kathy, we are delighted for your feedback that you have provided to Heatherwood Nursing Home. We strive to do our best, and are deeply appreciative of the feedback. I will certainly be passing on these comments to the care team staff, again, if there is anything that we can do, always let us know.

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Review from Elaine T (Friend of Resident) published on 26 April 2018 Submitted via Postal Card
Overall Experience

The staff are fantastic and always go the extra mile. Your service is wonderful. I feel happy with your service.

Reply from Jewin Vellara-Edwin, Manager at Heatherwood Care Centre

Dear Elaine, thank you for your feedback, which is very much appreciated. I will certainly be passing on these comments to the care team here at Heatherwood Nursing Home.

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Review from Joy C (Friend of Resident) published on 26 April 2018 Submitted via Postal Card
Overall Experience

I came to see a friend and was pleasantly surprised at the quality of the rooms and communal areas. The home was very clean as were the residents. There is always a member of staff to answer any questions. It is a very happy atmosphere.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Dear Joy, thank you for your review, which is much appreciated. It's always nice to hear the good things, and I will certainly be passing on these wonderful comments to the care team here at Heatherwood Nursing Home

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Review from V W (Resident / Service User) published on 26 April 2018 Submitted via Postal Card
Overall Experience

I am happy in general with the care I receive.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre

Thank you so much for your feedback which is most welcome. We strive to do our best, and really appreciate the comments, I will certainly be passing on the feedback to the care team.

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Review from Ann Marie C (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience

My mum has been in Heatherwood for 18 months now, when we first came to the home we were so happy with the cleanliness, staff friendly and caring. And we still are very happy. Mum has been so happy here, it's a really good home. We all feel at ease knowing my mum is being well looked after and we can see mum smiling.

Reply from Jewin Vellera Edwin, Manager at Heatherwood Care Centre
Thank you for taking the time to share your experience of Heatherwood Nursing Home - Purley and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.

It's our privilege to care for your Mother and I will certainly be passing on these compliments to all the staff at Heatherwood Nursing Home - Purley.

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Review from V T (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience
Staff very friendly.
Lots of activities.

Mum is treated with dignity.

Reply from Jewin Vellara Edwin, Manager at Heatherwood Care Centre
Thank you for taking the time to share your experience of Heatherwood Nursing Home - Purley and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.

It's our privilege to care for your Mother and I will certainly be passing on these compliments to all the staff at Heatherwood Nursing Home - Purley.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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