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Care Homes Owned by Heatherwood Nursing Home Ltd

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Heatherwood Nursing Home Ltd operate one Purley and one Croydon facility, both of which are homely environments that are pleasant for daily living, while suiting the practice of skilled care. The company has built up a strong reputation within surrounding communities for a friendly approach to residents and their loved ones, together with quality results.

Heatherwood Nursing Home Ltd Locations (3)

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3 Care Homes owned by Heatherwood Nursing Home Ltd

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Willow Lodge Nursing Home
59 Burdon Lane, Cheam Village, Sutton SM2 7BY
9.230 Reviews
Willow Lodge Nursing Home
Willow Lodge Nursing Home
"Willow Lodge is brilliant. The manager sets a brilliant ethos of holistic care for the staff. The staff are caring & respectful of all the..."Read all 30 reviews

28 rooms

Location Type: Care Home

The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment. Give a loved one the care and support they deserve with this CQC registered nursing home.... Read more

  • Older Person Care
  • Younger Adult Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Dementia Nursing Care
Lloyd Park Nursing Home
84 Coombe Road, entrance on Castlemaine Avenue, Croydon CR0 5RA
8.913 Reviews
Lloyd Park Nursing Home
Lloyd Park Nursing Home
"The care is excellent. My mum is treated so well by the staff and always with dignity. It's clever that they are genuinely fond of her and..."Read all 13 reviews

18 rooms

Location Type: Care Home

Lloyd Park is a modern and highly-skilled care facility owned by Heatherwood Nursing Home, that can show a proven record in functioning as satisfying elderly care accommodation for a wide range of individual... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Learning Disability Care
  • Mental Health Care
  • Dementia Nursing Care
Heatherwood Care Centre
47 Foxley Lane, Purley CR8 3EH
7.630 Reviews
Heatherwood Care Centre
Heatherwood Care Centre
"My father is in this home for 7 months now. The home is amazing. Staff excellent. He's a changed man. Very happy here...."Read all 30 reviews

23 rooms

Location Type: Care Home

Heatherwood Care Centre is dedicated to providing: · High-quality residential dementia care and personal care · A safe and friendly home · A clean and homely ambience · An enhanced quality... Read more

  • Older Person Care
  • Younger Adult Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
  • Learning Disability Care
  • Mental Health Care

Heatherwood Nursing Home Ltd Reviews (73)

8.5

Heatherwood Nursing Home Ltd has a Group Review Score of 8.5 (8.533) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heatherwood Nursing Home Ltd must have a Review Score.

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Showing 73 reviews matching selected criteria
Review of Willow Lodge Nursing Home from Sheila C (Friend of Resident) published on 15 July 2026 Submitted via Postal Card•
Overall Experience

Willow Lodge is brilliant. The manager sets a brilliant ethos of holistic care for the staff. The staff are caring & respectful of all the residents. The improvements to the rear lounge & conservatory have made it a much nicer environment for all. The marquee in the garden has been a wonderful environment for residents and I commend you for ensuring that it is once again available, especially in the extreme heat. Fresh air, light and the garden environment are great for well-being. The activities coordinator is a joy and creates a community feel.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Sheila, thank you for the most wonderful review into our services at Willow Lodge Nursing Home. The entire team is delighted with your comments. I am so glad that you are happy with the refurbishments that have been taking place and the marquee for the residents. Certainly makes a difference. Thank you once again and the positive comments for the activities coordinator.

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Review of Heatherwood Care Centre from L K (Cousin of Resident) published on 15 May 2026 Submitted via Postal Card•
Overall Experience

Staff are pleasant and work well with the clientele. The room is a bit small, but is clean and tidy.

↩Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre
Dear Lesley,

Thank you for your review, which is very much appreciated. I shall certainly be passing on these comments to the staff which will be well received. I do acknowledge that the room is somewhat smaller due to this not being a purpose built facility. However , we continue to care and love for each resident and ensure that they have a fulfilling and meaningful stay with us.

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Review of Willow Lodge Nursing Home from J H (Friend of Resident) published on 2 April 2026 Submitted via Website•
Overall Experience
On entering Willow Lodge, l am taken, to where my friend is. The home has recently appeared to have a wider range of residents; some who are ambulant and wander in and out of the garden, others self propelling in wheelchairs. Staff are helpful, calm and welcoming. TV's are usually on in the 2 main lounge areas.

I have seen specialist community staff in action on visits; physiotherapy & specialist community nurses. An experienced hairdresser had washed & expertly cut my friends hair. Trained nurses and care staff; some who are from an agency, are often in the lounge area's assisting with drinks. At lunch times it is particularly busy, as a number of residents need assistance with specially prepared food. The home is clean and visitors are always welcome.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear JH, thank you most kindly for the wonderful review. This means a lot to the entire staffing team who work tirelessly to enable and provide a high standard of care. I shall certainly be passing on these wonderful remarks.

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Review of Heatherwood Care Centre from E L (Sister of Resident) published on 16 March 2026 Submitted via Postal Card•
Overall Experience
More staff needed to give residents proper attention.

Use of urine odour eliminator and some air freshener distributors.

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Review of Lloyd Park Nursing Home from R K (Son of Resident) published on 14 October 2025 Submitted via Postal Card•
Overall Experience
The care is excellent. My mum is treated so well by the staff and always with dignity. It's clever that they are genuinely fond of her and she of them.

Other aspects of the home are perfectly adequate. The most impotant thing is that we trust the staff to treat her with respect.

↩Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear RK, thank you so much for the wonderful review that you have left. We are delighted that you trust us to look after your loved one and that our staff certainly take a keen interest. I shall be passing on the wonderful comments to the staffing team.With warm regards Aurea

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Review of Lloyd Park Nursing Home from P G (Power of Attorney of Resident) published on 9 October 2025 Submitted via Website•
Overall Experience

Lloyd Park Nursing Home has been looking after Mrs Joan for four years, during which time the staff and management have provided perfectly tailored care to Mrs Joan ever mindful of her dementia diagnosis, her other medical needs and her disposition day to day. I have been provided with regular updates regarding her well-being, and feel assured that she is being excellently looked after.

↩Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear PG, thank you so much for the wonderful review and kind words. I shall certainly be passing the feedback onto the staffing team. This means a lot to the entire team.Kind Regards Aurea Registered Manager

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Review of Lloyd Park Nursing Home from Andy M (Brother of Resident) published on 6 October 2025 Submitted via Website•
Overall Experience

My sister has been very happy there and I'm always updated on her situation by the manager she seems very fond of the staff who know how she communicates and cater for her needs and the communication between myself and the team is good

↩Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear Andy, thank you so much for the kind response. We very much appreciate the review and will certainly be passing these wonderful comments onto the staffing team. Warm Regards Aurea

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Review of Lloyd Park Nursing Home from Sharon K (Sister of Resident) published on 6 October 2025 Submitted via Website•
Overall Experience

My visit was during a very busy lunch when the number of residents seemed extremely high and more disturbed and needy than usual. They needed more staff on this shift. Have been happy with the care but was slightly worried on this occasion.

↩Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Dear Sharon, thank you so much for the positive feedback and your observations. Yes, at times care is challenging more often than not. Though with the excellent support of the staff we manage the best we can we the resources we have and the resources provided. I shall certainly be passing these comments on. Kind Regards Aurea - Registered Manager

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Review of Willow Lodge Nursing Home from C G (Sister of Resident) published on 25 September 2025 Submitted via Postal Card•
Overall Experience

The services are very good and the staff are helpful and friendly. The manager excels in the duties that she carries out. The overall experience is very good.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you for the wonderful review, which is very much appreciated. I shall certainly be passing on the feedback to the staff. We all very much appreciate this very positive feedback and your kind words and feedback of Myself. The door is always open, please feel free to pop in for a cuppa and a chat!!

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Review of Heatherwood Care Centre from J W (Son of Resident) published on 19 August 2025 Submitted via Postal Card•
Overall Experience

My father is in this home for 7 months now. The home is amazing. Staff excellent. He's a changed man. Very happy here.

↩Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Thank you so much for the wonderful review. I shall of course pass these kind messages onto the team. We do strive to make each and every resident comfortable, safe and of course happy.Please do pop in for a chat anytime.Kind Regards

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Review of Willow Lodge Nursing Home from Amanda V (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card•
Overall Experience

Excellent nursing home, management and staff are friendly, caring, always happy to chat and answer all questions and any worries that I have. Willow Lodge is clean and the food is excellent with plenty of variety. I highly recommend. Beautiful garden space for residents to enjoy in the warmer days, with plenty of shelter.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you so much for completing the review card. This means a lot. The wonderful comments are very much appreciated and are a testament to the staff. I will certainly be passing on these kind words to the staffing team. Kind Regards Registered Manager

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Review of Willow Lodge Nursing Home from John H (Husband of Resident) published on 26 June 2025 Submitted via Postal Card•
Overall Experience

The home is in good repair and rooms spacious clean and well kept. All the staff are professional in approach. The staff are attentive and the residents medial needs are appreciated. The residents are treated with dignity, respect and compassion and are well cared for, clean and well dressed. The home is calm and conducive to well being of the residents.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you so much for taking the time to complete the review. Your comments are very much appreciated, and I shall certainly be passing these on to the team. It is our honour and privilege to look after loved ones. Please do pass by my office for a cuppa and a chat anytime!

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Review of Willow Lodge Nursing Home from Samantha K (Resident / Service User) published on 12 June 2025 Submitted via Website•
Overall Experience

A huge thank you to all at Willow Lodge. My stay here will hopefully be a temporary one, but I cannot fault the care I am receiving here. The garden areas are amazing and have been a massive self-help form of therapy for me, beautiful! Thanks again to all staff, and keep on doing what you are doing, you are amazing.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you for the kind words and comments about the garden and the benefit this has been to you - we really appreciate this. I will certainly pass on the positive comments to the entire team.

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Review of Heatherwood Care Centre from Dammi A (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card•
Overall Experience

Our mum is receiving a great support as always. When we visit mum, we see the nice things. Well supported team members. One of the staff who helped mum today was very kind and respectful with dignity for out meal. Great pleasure to see such kind, well supportive staff. Thank you.

↩Reply from Klyde Mendoza, Deputy Manager at Heatherwood Care Centre

Dear Madam, Thank you so much for the wonderful review and the trust you and your family place in allowing us to look after your loved one. I will share this feedback with the staff, whom I'm sure will very much appreciate this! Kind Regards.

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Review of Heatherwood Care Centre from B F (Friend of Resident) published on 15 March 2024 Submitted via Postal Card•
Overall Experience

The care is very good everyone caring and kind.

↩Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you most kindly for the wonderful review. I will be sharing this feedback with the entire team. Kind Regards

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Review of Heatherwood Care Centre from C D (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card•
Overall Experience

We are very happy with the care our dad receives. He likes it here and is content. The staff are all very helpful and friendly.

↩Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Thank you so much for your feedback, which is valued. I will certainly be sharing this with the entire team here at Heatherwood. Kind Regards.

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Review of Heatherwood Care Centre from K L (Ex Family Member) published on 1 March 2024 Submitted via Website•
Overall Experience
The manager who does the absolute minimal in terms of customer-facing care ignored my emails on more than one occasion, and still hasn't replied 4 months later!. No reassurance, energy or enthusiasm when I have spoken with her. The nursing staff is very considerate and knowledgeable. Care Assistants are helpful, although they often have limited knowledge of the resident's likes and dislikes.
Internet is very poor, even phone calls lose reception, or crackle during a call.

The garden is very high-fenced. No views across any horizon which is important for reality and calming by my relative. Feels hemmed in.

↩Reply from Iyoka Woodhouse, Manager at Heatherwood Care Centre

Sorry to hear that you are unhappy with responses to our emails - your queries have always been directed to your loved one's Social Worker for a resolution as the Power of Attorney for Health is not with yourself. I know this is frustrating. The social worker for your loved one is fully aware. We...  

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Review of Willow Lodge Nursing Home from J H (Son of Resident) published on 10 July 2023 Submitted via Website•
Overall Experience
Although the staff at the home are extremely caring and pleasant the pictures do not represent the actual rooms and facilities at Willow Lodge. The home is rather tatty and unkept for the amount they charge on a monthly basis!

The place does not get maintained on a regular basis and appears to be scruffy.

↩Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back almost 2 years. With regards to fees, these are in line with local and national compatible's and we...  

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Review of Lloyd Park Nursing Home from V P (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card•
Overall Experience

The staff are very caring with residents. Staff provide the service as per our requests. They are very kind to my mum.

↩Reply from Aurea Mendoza, Registered Manager at Lloyd Park Nursing Home

Thank you for your kind words, which is much appreciated. I shall be forwarding these to the care team staff.

Kind Regards

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Review of Heatherwood Care Centre from A K (Cousin of Resident) published on 7 June 2023 Submitted via Postal Card•
Overall Experience

Very good overall experience, she enjoyed everything

↩Reply from Aurea Mendoza, Registered Manager at Heatherwood Care Centre

Thank you for your kind words, which we will certainly be passing onto the staffing team.

Kind Regards

Aurea Mendoza

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Costs for care homes owned by Heatherwood Nursing Home Ltd

Average costs per week for care homes owned by Heatherwood Nursing Home Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Heatherwood Nursing Home Ltd, based on undefined out of 3 settings.

Type of Care ProvidedAverage Weekly Cost

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

Average costs per week for care homes owned by Heatherwood Nursing Home Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Heatherwood Nursing Home Ltd, based on undefined out of 3 settings.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Heatherwood Nursing Home Ltd own?

Heatherwood Nursing Home Ltd own 3 Care Homes.

Which Heatherwood Nursing Home Ltd Care Homes have the highest review score?

Willow Lodge Nursing Home, Lloyd Park Nursing Home & Heatherwood Care Centre have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherwood Nursing Home Ltd to verify any information. View our terms and conditions. Heatherwood Nursing Home Ltd has an Enhanced Service -more info.